AVOID THIS PLACE LIKE THE PLAGUE! the entire place is an absolute joke and they don't stand behind…read moreanything they sell. We have had an ongoing issue for the last year and a half. They will point fingers to everyone else until you're so pissed off you just walk away. Jason is by far the worst manager on the planet and takes zero accountability for anything. He will waste your time and your money. There is zero accountability and sense of urgency here. Without going into too many details... TRUST ME ... go somewhere else, anywhere else. Just don't give this place your money and save yourself the stress.

this is the 2nd Grand Design we have purchased at this dealer. From the sales process (Joe Robello)…read morewhich we used him both times for our purchase, Katherine in finance getting us an awesome rate, to Steve the GM for service who got our rig ready to roll and sending out Chris the floor guy to fix a small issue in the floor to our house. they have always treated us well even after the sale! I feel everyone we dealt with went above and beyond! we love our Grand Design Solitude S Class.

Edited: we didn't purchase through them and thank goodness. Interesting how the sales pitch changes…read morewhen you are questioning... Although we didn't purchase, we came here to learn and be more informed. Worked with Brent and he took his time and educated us on everything!! He didn't rush us and I appreciated how nice he was, especially since he knew we weren't purchasing today. Thank you Brent.

the absolute worst business in the industry. from slaes person, to repair people, to management, i…read morehave never been so disgusted with quality of product, reliability of work, and honorability from management. stay away from this company!

Quit giving outrageous estimates on repairs and services. Typical bait and switch. Comes off…read morewonderfully at sale then screws you over for service.

We traded in our 2019 Cherokee for a 2021 Keystone. Maddy and Tyler were very helpful during the…read moreprocess. The whole team was informative as well as very friendly. Our dog, Major loved the treats!

We highly recommend Suburban RV Center, a small, family-owned RV dealership in Mansfield, OH. As…read morefirst-time RV buyers, Tom was very helpful, answering all of our questions, and gave us a very competitive price for the 2021 Cherokee Wolf Pup 16HEBL we purchased as a special order. When it came in, he made sure it was thoroughly cleaned and prepped for us. Jamie spent about 3 hours with us going over how everything works and the proper operation and maintenance procedures. Very personal service, never felt like we were being rushed like we have heard sometimes happens at larger dealerships. So glad we discovered and bought ours from Suburban RV!

Do business with this company. The owner, Tom, is a wonderful person. He is honest, respectful,…read moreand very knowledgeable about the RVs he sells. We honestly drove 3 hrs. to buy our RV from them. It was worth it. We saved a lot of money. The big RV places like Camping World in Pittsburgh only want your money. They don't care about you. Suburban RV does.

We went to purchase a travel trailer for work and we were met with lackluster interest from the…read moresales person. No finance guy on Saturdays, so wanted us to travel back up to do the sale,even though we were from 3 hours away. Finally agreed to do things by mail. The trailer was delivered to the campground which is where our worksite is. Purchased brand new and here is what we have encountered: 1. Dirty inside and not cleaned as it was supposed to be before providing and it is brand new. 2. We had mentioned a seat issue that we were told would be fixed before delivery and it was not. 3. Frame around 1 window, inside is bent 4. Outside grill has 3 screws that are busted 5. The hot water does not work. We had emailed the finance person about our concerns for things and the sales person. He never responded. We called the sales person and he said he would check with service...who also do not work weekends and he never got back to us. We paid over 40,000 for poor service, lack of interest by their employees and shoddy quality. Do not buy from this place. They do not care and their product is faulty. It won't let me post photos but if you want to see them, reach out and I can send them to you.​

Today we went to view some travel trailers upon entering a salesperson Joe greeted us. I tried to…read moretell him what we were looking for and he walked us outside and said look in these three rows. I have an appointment in 5 minutes. I had specific details I was looking for and it was a waste of my time to go through all of them. He never came to check on us, we did find one we were interested in getting more information about. We went back in the show room no one to talk to a guy in a glass room waved, that was it. Their customer service lacks, this one will be crossed off the list. Word of advice check other dealerships even if it is a little bit of a drive!

We purchased our first camper trailer last march 2023. I had a camera system installed. I really…read morenever worked correctly like it should and I put off for nearly the year warranty time frame of the camper and found the optional stuff wasnt normally covered. It was my fault for putting it off. Long story short they looked at it and it had a wire that was not connected when installed the would allow it to change to the camera for the turn signal selected and it also reset to all 3 cameras after it was turned off. It had not worked correctly. They fixed the problem warranted the work. This is true integrity of doing the next right thing. So far we are very happy with our camper and the RCD service center and staff. The folks at the assessories store are also great.

I recently purchased a RV from the Pataskala RCD RV Supercenter and had an overall great experience…read morewith my salesman. James White was very helpful during the process of trading my travel trailer for a Class B Motorhome. He was responsive to calls, texts, and emails. We were able to compromise the purchase price and stay within my budget. As a first time Class B owner, I wish the walk-through would have been more specific addressing the operation of the RV.

I contacted Hatfield through the website and did not hear back after a day. I called and left a…read moremessage for the sales department at 2:30 PM and did not hear back. I called again at 6:00 PM and there's no answer. The lack of response suggests that is not someone I want to do business with later. Final chapter... another seller did reach right out and I now have a new RV. Sorry, Hatfield. [Review 14403 overall, 1728 of 2020, number 136 in Ohio.]

Larry Ward contact me. I've also filled a lawsuit against Haterfield for the exact same reason…read more Won't refund me my warranty money since August of 2020. Over $5200 for my motorhome. George Pateras austintown ohio

My first time there do an inspection for a client. The staff there were pleasant…read more Not all RV dealerships allow/want outsider 3rd party inspector that do not work for them on their premises. Can't say enough good about the dealership and people there, Very warm, welcoming. If you are looking to buy an RV, this is a place for sure to check out.

being in the rv business many years ago, was very hesitant on purchasing from a whole sale company…read more from day 1, Jamie was kind and answered all my questions quickly. upon pickup, everyone was kind, paperwork was ready to go and completed fairly quickly, walk thru was pretty good, camper was cleaned thoroughly, lights on, and looking great. they have great prices, good employees! in a few years when I upgrade, I will definitely give them my business again!

Over the years I have dealt with a few RV dealers. Dealing with D&D rv was the best. Great people,…read morefriendly went out of their was to make me happy.

Huge kudos to the team at D&D. We have been looking for a camper for years, inquired about a few,…read morebut didn't make the decision to purchase until this year. Steve did a great job of working with us, being patient while we shopped, and finding the perfect balance between giving us the information we needed & letting us explore/shop on our own. When we came to finalize everything, the service guys were super thorough, showing us everything we would need to know and gave us great tips to have on hand. Definitely recommend shopping with them if you want quality service, fair pricing, and enjoy supporting small, family owned businesses.

If you have propane tanks this is the place to go! Much cheaper than the exchange. The staff are…read morealways so nice and quick. I never have to wait and they work very fast. I'm so happy i discovered this place!

I have had my RV stored there for several years. Very reasonably priced for storage and the…read morenumerous onsite benefits. The staff and Mr. Pugsley the manager are always so wonderful and patient with my questions and quick to help. I totally recommend checking them out.