AVOID THIS PLACE LIKE THE PLAGUE! the entire place is an absolute joke and they don't stand behind…read moreanything they sell. We have had an ongoing issue for the last year and a half. They will point fingers to everyone else until you're so pissed off you just walk away. Jason is by far the worst manager on the planet and takes zero accountability for anything. He will waste your time and your money. There is zero accountability and sense of urgency here. Without going into too many details... TRUST ME ... go somewhere else, anywhere else. Just don't give this place your money and save yourself the stress.

this is the 2nd Grand Design we have purchased at this dealer. From the sales process (Joe Robello)…read morewhich we used him both times for our purchase, Katherine in finance getting us an awesome rate, to Steve the GM for service who got our rig ready to roll and sending out Chris the floor guy to fix a small issue in the floor to our house. they have always treated us well even after the sale! I feel everyone we dealt with went above and beyond! we love our Grand Design Solitude S Class.

the absolute worst business in the industry. from slaes person, to repair people, to management, i…read morehave never been so disgusted with quality of product, reliability of work, and honorability from management. stay away from this company!

Buyer beware! I wouldn't send my worst enemy here. We purchased a used travel trailer last summer…read more The salesgirl was nice enough, but didn't seem to know a lot about the RVs on the lot. Since it was used, we paid an extra $1,000 for a full inspection and were told it would be fully cleaned and detailed prior to pick up. We requested a copy of the inspection report (that we paid extra for), which they said they'd "send to us". When we got home it was clear they hadn't cleaned it - dead bugs on the beds, spilled food in the fridge, etc. They never did send an inspection report, and they certainly didn't clean it, so I'm 99% sure they just stole $1K from us. We used the camper one time over the summer at a campground a few miles from our house, but it pretty much didn't leave our property. We then had it winterized at RCD. In the spring, we were planning a cross-country trip, so we took it in for (another) full inspection. More money spent. We were told then that we needed a new leaf spring for an extra $700, on top of the outrageous cost of new tires and a $1,200 inspection (which they DID provide a report for this time). Given the timing of our trip, we didn't have any option other than pay for it, but I'm certain that had they actually done the inspection when we bought it, they would have found that bad leaf spring then. There is no way it was broken with the little amount we used it. The terrible saga continues...we picked up the camper after a FULL inspection. About 300 miles into our trip while we were traveling across 70 in Indiana, the entire side wall came loose and peeled back on itself. The damn thing barely made it out of Ohio before it fell apart. Needless to say, insurance totaled it, so it is now in a scrap yard or an auction somewhere and we are out way too much money. Trying to get ahold of the service manager or the finance manager is also a joke - we had to call and email multiple times to get any sort of response from either of them. In fact, the service manager never did call us back as we had some questions about the inspection report. It says the seals were checked...insurance said nope, the seals were bad and should have been replaced and that's what caused the side panel to rip off. So, thanks, RCD, for the worst experience in history. We have now purchased a new RV and definitely did not buy it from you.

Stood in the front lobby area and wasn't greeted. Which is fine. A young man did tell us we could…read morego look after about 10 minutes. I had no pricing information etc. I did asked about a specific camper and another guy really didn't want to go show it to me. A nice greeting and explanation "hey we're busy at this moment will be with you shortly. Feel free to check the campers out. Would you like a water etc". We have lost customer service these days and this was a perfect example. I don't want to feel like I am a bother to your organization. I was there to make a purchase.

The People in the parts department helped solve my issue an hour before a big trip. Big thank you…read moreto the team and Nate!

We highly recommend Suburban RV Center, a small, family-owned RV dealership in Mansfield, OH. As…read morefirst-time RV buyers, Tom was very helpful, answering all of our questions, and gave us a very competitive price for the 2021 Cherokee Wolf Pup 16HEBL we purchased as a special order. When it came in, he made sure it was thoroughly cleaned and prepped for us. Jamie spent about 3 hours with us going over how everything works and the proper operation and maintenance procedures. Very personal service, never felt like we were being rushed like we have heard sometimes happens at larger dealerships. So glad we discovered and bought ours from Suburban RV!

Do business with this company. The owner, Tom, is a wonderful person. He is honest, respectful,…read moreand very knowledgeable about the RVs he sells. We honestly drove 3 hrs. to buy our RV from them. It was worth it. We saved a lot of money. The big RV places like Camping World in Pittsburgh only want your money. They don't care about you. Suburban RV does.

We went to purchase a travel trailer for work and we were met with lackluster interest from the…read moresales person. No finance guy on Saturdays, so wanted us to travel back up to do the sale,even though we were from 3 hours away. Finally agreed to do things by mail. The trailer was delivered to the campground which is where our worksite is. Purchased brand new and here is what we have encountered: 1. Dirty inside and not cleaned as it was supposed to be before providing and it is brand new. 2. We had mentioned a seat issue that we were told would be fixed before delivery and it was not. 3. Frame around 1 window, inside is bent 4. Outside grill has 3 screws that are busted 5. The hot water does not work. We had emailed the finance person about our concerns for things and the sales person. He never responded. We called the sales person and he said he would check with service...who also do not work weekends and he never got back to us. We paid over 40,000 for poor service, lack of interest by their employees and shoddy quality. Do not buy from this place. They do not care and their product is faulty. It won't let me post photos but if you want to see them, reach out and I can send them to you.​

Hello. So a few weeks ago I bought a motorhome from Buckeye RV. I drove it home to my house in…read morePennsylvania. There, I discovered several issues that I had to get resolved. After several attempts to resolve my issues, with no resolution, I became angry and frustrated. Apparently, I wasn't connecting the right person to get help my issues resolved. As a result, I wrote a review that was somewhat scathing. Since then, I was finally connected to one of the owners. He assured me that he would meet me halfway in any repairs that needed to be completed to make my motor home whole. Jim kept his word and sure enough helped me to make necessary repairs to the motorhome. I really appreciate what Jim has done for me and I have to say that upon thinking about it, it is only right and in all fairness to Buckeye that I amend my review. I think had I gotten to Jim in the first place, I probably wouldn't have had any issues, but since it took me so much time to get to him, I had gotten discouraged and somewhat disgruntled. Therefore, out of haste, came my review. As you can read, I have discovered that Buckeye truly does stand by the products they sale. I felt it only right to not only amend my review but to also personally thank Buckeye. Once I got to the right person to assist, all of my issues were resolved, and in a timely manner, within days. Once again, I want to thank Jim, Lori and Stacy for helping me to resolve the issues I had had and to see the error of my ways in that I was frustrated and made some hasty decisions. I can honestly say that this was a great learning experience for me and I hope, a great purchasing experience for everyone involved. Once again, thank you all at Buckeye RV for standing behind me when you didn't necessarily have to. Kudos, Hubert Henderson

We purchased our first camper trailer last march 2023. I had a camera system installed. I really…read morenever worked correctly like it should and I put off for nearly the year warranty time frame of the camper and found the optional stuff wasnt normally covered. It was my fault for putting it off. Long story short they looked at it and it had a wire that was not connected when installed the would allow it to change to the camera for the turn signal selected and it also reset to all 3 cameras after it was turned off. It had not worked correctly. They fixed the problem warranted the work. This is true integrity of doing the next right thing. So far we are very happy with our camper and the RCD service center and staff. The folks at the assessories store are also great.

Zero communication other than the service manager he was great can't get anyone to return an emailread more

I contacted Hatfield through the website and did not hear back after a day. I called and left a…read moremessage for the sales department at 2:30 PM and did not hear back. I called again at 6:00 PM and there's no answer. The lack of response suggests that is not someone I want to do business with later. Final chapter... another seller did reach right out and I now have a new RV. Sorry, Hatfield. [Review 14403 overall, 1728 of 2020, number 136 in Ohio.]

Larry Ward contact me. I've also filled a lawsuit against Haterfield for the exact same reason…read more Won't refund me my warranty money since August of 2020. Over $5200 for my motorhome. George Pateras austintown ohio

My first time there do an inspection for a client. The staff there were pleasant…read more Not all RV dealerships allow/want outsider 3rd party inspector that do not work for them on their premises. Can't say enough good about the dealership and people there, Very warm, welcoming. If you are looking to buy an RV, this is a place for sure to check out.

being in the rv business many years ago, was very hesitant on purchasing from a whole sale company…read more from day 1, Jamie was kind and answered all my questions quickly. upon pickup, everyone was kind, paperwork was ready to go and completed fairly quickly, walk thru was pretty good, camper was cleaned thoroughly, lights on, and looking great. they have great prices, good employees! in a few years when I upgrade, I will definitely give them my business again!

Over the years I have dealt with a few RV dealers. Dealing with D&D rv was the best. Great people,…read morefriendly went out of their was to make me happy.

Huge kudos to the team at D&D. We have been looking for a camper for years, inquired about a few,…read morebut didn't make the decision to purchase until this year. Steve did a great job of working with us, being patient while we shopped, and finding the perfect balance between giving us the information we needed & letting us explore/shop on our own. When we came to finalize everything, the service guys were super thorough, showing us everything we would need to know and gave us great tips to have on hand. Definitely recommend shopping with them if you want quality service, fair pricing, and enjoy supporting small, family owned businesses.

If you have propane tanks this is the place to go! Much cheaper than the exchange. The staff are…read morealways so nice and quick. I never have to wait and they work very fast. I'm so happy i discovered this place!

I have had my RV stored there for several years. Very reasonably priced for storage and the…read morenumerous onsite benefits. The staff and Mr. Pugsley the manager are always so wonderful and patient with my questions and quick to help. I totally recommend checking them out.