All I can say is wow! Our salesman Ben was so friendly and helpful! He made us feel at home! The…read morefinancing gentleman was very thorough! Explained everything! Also made us feel very comfortable! We dealt with several of the salesmen and they answered every question we threw at them! Service department gave us all kinds of info and a parts book. Super nice people! When you buy a camper, they give you an hour plus walk through of how it works, tips and check everything! Ours was used and to CO2 detector had an issue. They changed it right then and there! David went above and beyond answering questions, showing us every detail and was so friendly! We found out later he was new at it. Bob trained him well! Bob even said if we thought of anything else, give him a call! I hope the company buys those two a lunch or something! They made our first camping trip a blast! You can buy campers anywhere but you can't get this type of service at most places! Love our 2017 Sonic!

AVOID THIS PLACE LIKE THE PLAGUE! the entire place is an absolute joke and they don't stand behind…read moreanything they sell. We have had an ongoing issue for the last year and a half. They will point fingers to everyone else until you're so pissed off you just walk away. Jason is by far the worst manager on the planet and takes zero accountability for anything. He will waste your time and your money. There is zero accountability and sense of urgency here. Without going into too many details... TRUST ME ... go somewhere else, anywhere else. Just don't give this place your money and save yourself the stress.

Edited: we didn't purchase through them and thank goodness. Interesting how the sales pitch changes…read morewhen you are questioning... Although we didn't purchase, we came here to learn and be more informed. Worked with Brent and he took his time and educated us on everything!! He didn't rush us and I appreciated how nice he was, especially since he knew we weren't purchasing today. Thank you Brent.

the absolute worst business in the industry. from slaes person, to repair people, to management, i…read morehave never been so disgusted with quality of product, reliability of work, and honorability from management. stay away from this company!

We are very happy with our salesman Tim and the attention and service we received and cant wait to…read morecamp in our Telluride camper!

Stood in the front lobby area and wasn't greeted. Which is fine. A young man did tell us we could…read morego look after about 10 minutes. I had no pricing information etc. I did asked about a specific camper and another guy really didn't want to go show it to me. A nice greeting and explanation "hey we're busy at this moment will be with you shortly. Feel free to check the campers out. Would you like a water etc". We have lost customer service these days and this was a perfect example. I don't want to feel like I am a bother to your organization. I was there to make a purchase.

We highly recommend Suburban RV Center, a small, family-owned RV dealership in Mansfield, OH. As…read morefirst-time RV buyers, Tom was very helpful, answering all of our questions, and gave us a very competitive price for the 2021 Cherokee Wolf Pup 16HEBL we purchased as a special order. When it came in, he made sure it was thoroughly cleaned and prepped for us. Jamie spent about 3 hours with us going over how everything works and the proper operation and maintenance procedures. Very personal service, never felt like we were being rushed like we have heard sometimes happens at larger dealerships. So glad we discovered and bought ours from Suburban RV!

Do business with this company. The owner, Tom, is a wonderful person. He is honest, respectful,…read moreand very knowledgeable about the RVs he sells. We honestly drove 3 hrs. to buy our RV from them. It was worth it. We saved a lot of money. The big RV places like Camping World in Pittsburgh only want your money. They don't care about you. Suburban RV does.

Eli and the Team were top notch when it came to the process. There are many RV Business that talk…read morea big game when it comes to the deal. Buckeye RV had no hidden costs and were %100 up front on every aspect of the deal . And it gets better, Mike (The GENERAL). Will do the best walk through you could ask for. The techs are there to help, and are happy to answer any questions or concerns you might have. I drove over 300 miles to make this deal and it was worth the drive. I will be back when it's time to upgrade to a larger Rig. CHEERS too the crew at Buckeye RV. The Heideman's FT. Knox, Kentucky

We went to purchase a travel trailer for work and we were met with lackluster interest from the…read moresales person. No finance guy on Saturdays, so wanted us to travel back up to do the sale,even though we were from 3 hours away. Finally agreed to do things by mail. The trailer was delivered to the campground which is where our worksite is. Purchased brand new and here is what we have encountered: 1. Dirty inside and not cleaned as it was supposed to be before providing and it is brand new. 2. We had mentioned a seat issue that we were told would be fixed before delivery and it was not. 3. Frame around 1 window, inside is bent 4. Outside grill has 3 screws that are busted 5. The hot water does not work. We had emailed the finance person about our concerns for things and the sales person. He never responded. We called the sales person and he said he would check with service...who also do not work weekends and he never got back to us. We paid over 40,000 for poor service, lack of interest by their employees and shoddy quality. Do not buy from this place. They do not care and their product is faulty. It won't let me post photos but if you want to see them, reach out and I can send them to you.​

We purchased our first camper trailer last march 2023. I had a camera system installed. I really…read morenever worked correctly like it should and I put off for nearly the year warranty time frame of the camper and found the optional stuff wasnt normally covered. It was my fault for putting it off. Long story short they looked at it and it had a wire that was not connected when installed the would allow it to change to the camera for the turn signal selected and it also reset to all 3 cameras after it was turned off. It had not worked correctly. They fixed the problem warranted the work. This is true integrity of doing the next right thing. So far we are very happy with our camper and the RCD service center and staff. The folks at the assessories store are also great.

Zero communication other than the service manager he was great can't get anyone to return an emailread more

I have been using Hatfield for a couple years for car repairs. I don't own an RV. But when I am…read moreready to buy one, I will get it from Jason! Mike, Jason's mechanic replaced the timing belt, idler, and water pump on my minivan last year. The arm failed and the whole job had to be redone. The parts company covered the cost of the parts, but the labor was left to Jason and I. Hatfield graciously covered half of the labor costs even though the labor was well out of the 90 day warranty. Given the circumstances, I am very satisfied with the fairness they demonstrated in a tough situation.

I contacted Hatfield through the website and did not hear back after a day. I called and left a…read moremessage for the sales department at 2:30 PM and did not hear back. I called again at 6:00 PM and there's no answer. The lack of response suggests that is not someone I want to do business with later. Final chapter... another seller did reach right out and I now have a new RV. Sorry, Hatfield. [Review 14403 overall, 1728 of 2020, number 136 in Ohio.]

My first time there do an inspection for a client. The staff there were pleasant…read more Not all RV dealerships allow/want outsider 3rd party inspector that do not work for them on their premises. Can't say enough good about the dealership and people there, Very warm, welcoming. If you are looking to buy an RV, this is a place for sure to check out.

being in the rv business many years ago, was very hesitant on purchasing from a whole sale company…read more from day 1, Jamie was kind and answered all my questions quickly. upon pickup, everyone was kind, paperwork was ready to go and completed fairly quickly, walk thru was pretty good, camper was cleaned thoroughly, lights on, and looking great. they have great prices, good employees! in a few years when I upgrade, I will definitely give them my business again!

Huge kudos to the team at D&D. We have been looking for a camper for years, inquired about a few,…read morebut didn't make the decision to purchase until this year. Steve did a great job of working with us, being patient while we shopped, and finding the perfect balance between giving us the information we needed & letting us explore/shop on our own. When we came to finalize everything, the service guys were super thorough, showing us everything we would need to know and gave us great tips to have on hand. Definitely recommend shopping with them if you want quality service, fair pricing, and enjoy supporting small, family owned businesses.

Over the years I have dealt with a few RV dealers. Dealing with D&D rv was the best. Great people,…read morefriendly went out of their was to make me happy.

Tim is legit. We tried finding multiple mobile service companies for our F350 and RV and every…read moresingle one was a bust. Tim is reliable, a great communicator, and his rates were super competitive. I can't recommend him enough!

Fast friendly service, I called and he came as early as he could since he was on a different call…read moreat the time. He was able to fix our issue and he is reasonably priced.