EDIT: After inspecting my car closer, my passenger side window is full of chips, like someone went at it in anger. Considering Dave screamed at me on the phone before I came and get the car, I have a very strong suspicion he may have vandalized my car. These chips were never there before, and I would have noticed them as they're pretty numerous and large. I don't have any proof, since I wasn't there while the car was sitting at the garage, but I wouldn't put it past someone who is so easily enraged that he screams at a customer on the phone
Come here if you want to have your car sit for weeks, be lied to and screamed at. It seems like the biggest liability this place has is it's VP of operations, Dave.
I took my car here to have some suspension and cooling issues addressed. Nearly a week passed and nobody had so much as even looked at the car. I call them on a friday and Ron (the co owner) tells me they will get to it saturday, or monday. I accept this and saturday comes and goes with no call. I go down there on monday to see if they are following through and it turns out they are closed. The last time I checked, the day before the 4th of July isn't a holiday. You think the owner of the business would have known that they were gonna be closed that day when he told me my car would be worked on monday. Either he has no idea what's going on with the business he runs, or he is lying to me so I don't go pick up the car and take it somewhere else.
At this point, not only do I feel like they don't care about working on it, I am also feeling thoroughly lied to. I would understand not having a fully completed repair right away, but not even so much as looking at the car?
The next day the shop is open after the holiday, I call them and Dave seems to know who's calling, but for some reason he thinks I'm a completely different car, which is laughable considering I went spoke to him in person twice at this point and we had talked in detail about my car. I tried telling him when I called friday, I was told the car would be looked at saturday or monday, and nobody told me they were closed monday except the sign on the door when I arrived. I cant even get the words out because Dave keeps on trying to interrupt me and say otherwise, as if that changes the fact I was told they'd get around to looking at it saturday or monday.
I told him I was going to pick up the car because at this point it seems like they have no intention on working on it. Now, he is screaming at me over the phone to come get my car. Yes, screaming at me.
Minutes later, I walk in to get my keys and I explain again that Ron told me the car would be looked at saturday or monday, and that it is dishonest to tell me they will look at the car on a day they're not even open. I can't even finish before Dave is screaming at me in front of the mechanic leaning on the desk.
I keep on trying to say there wasn't even any indication other than the sign on the door they were closed monday, and Dave screams in my face that I am "FIRED AS A CUSTOMER" which is kind of a joke because they weren't even willing to find the time to diagnose my vehicle. What would I be paying them for as a customer if they don't care enough to do a single billable thing in regards to my car?
He screams for me to get out of his shop, so I oblige and Dave FOLLOWS ME INTO THE PARKING LOT so he can continue screaming at me. After he was screaming at me, I do admit I cussed at him. I called him a liar and a d*uche and an embarrassment to the trade. Yes I did. These are all pretty natural reaction to being SCREAMED AT by someone who not only completely failed to do anything resembling a job but also lied to my face about what the garage had previously told me. This final escalation was the result of his behavior which started with screaming at me on the phone and ended with him screaming at me as he followed me into the parking lot
I even had someone with me follow me into the office so I could have a witness to what transpired. I wish I had recorded it on my phone so I could show Ron how Dave acts when people cross him.
Additionally: Earlier in that week I had followed up in person regarding parts and information I wanted to give them, and both times Dave is either on the phone with non business matters (heard: I gotta go, I have a customer) or making small talk with some mechanic leaning on the desk. If they are so busy they cannot so much as look at the car, I am not sure why anyone is in the office at all.
I would not be surprised if this garage is "sanitizing" their reviews by having negative ones removed. If you're reading this one, take heed and take your car elsewhere. read more