I'm not a car guy, so I'm just looking for a place that does good work and I can trust. Several people recommended this place to me and I'm very happy with my service. I've brought a vehicle in multiple times and each time the service has been good and the repairs have worked great. I've never had them go over an estimate but I have had them come in well under on one occasion. My employer is within walking distance so I can drop off my car and get it at the end of the day which is nice. Anyone traveling to the city can do the same as the train station is super close. read more

My family and I have been bringing cars here for years. In our most recent trip, the excellent team at Advanced Auto managed to solve a problem for me for a fraction of what the dealership would have charged, and they managed to see me on short notice and get me on my way quickly. I'm a happy customer and will continue coming back whenever we need service. I recommend these folks highly. read more

My TPMS warning light came on and they were able to quickly identify and correct the issue on short notice. They were also patient in answering my related questions and concerns. Will be back. read more

They're advertising the service of Home Delivery and installation of new battery for $8.99. Customer Service , North Chicago, and Waukegan Grand Ave Store, were all worthless. I'm a senior citizen and not capable of doing this. I'm so disappointed. What do I do now?? read more

Problems doing a simple alignment. From the factory my cars rear camber can not be adjusted. So 5 years back I installed adjustable camber arms so they could be adjusted. Dropped it off to get an alignment and they did not touch or even look at the rear and said it cant be adjusted. FIRST, to do an alignment the mechanic should really be checking the entire suspension in case there is a worn part which would make an alignment useless if not impossible. The mechanic didnt look at any part at all or he would have seen he could adjust the rear. I went to pick the car up and thats when I found out they didnt do a complete job and the mechanic argued with me that the rear could not be done. They went back and surprise!!! They were able to adjust the rear. I went back to finally pick it up and was told next time I would have to pay hourly for an alignment because it was "so much extra work". No it was not, if it was done properly to begin with it was no more than any 4 wheel alignment. I would recommend staying away from here. Pep Boys would do a better job with the alignment. Let me guess they will say they have no evidence I was an actual customer. read more

1) brake job on a 2004 Honda Accord 2) charged us 4x competitors up and down Colfax. Which I called after the invoice. 3) issued me $150 credit - which after this experience, I will never use. 4 ) IMHO - went from a trustworthy neighborhood shop - to another company cog. Bring back the old staff - & Dave. read more

Be weary, it's not the same service you found when Rod and Jim owned it, and certainly there's extra fees and up charges with the new owners. It's not just inflation. Ben going there for 20 years, now they're using a lot of unliked dealership service tactics. Quoted me $1600 for a brake/rotor job, I got it done for $900 at another place. Do you research. read more

If you use them they continue to pester you forever with messages begging for more business. Blocked, junk. Never again.

You will want to know this shop! Great service! Happy with their prices and I got my car back sooner than expected. High integrity people here. Trusted service center. Highly recommend this shop. read more

Had an appointment that I made online. When I got there they told me that they could not honor my appointment. They told me not to use the online appointments. Why don't they get rid of that system? read more

When I used to work in the City of Chicago and took the train in every morning, Advanced Automotive Repair was really convenient. Their location is right across the street from the mail parking lot. So, I could drop my car off in the morning, walk to the train. Then, when I took the train home my car was waiting for me in their parking lot. I've worked in the suburbs for a few years now, but I still take my cars to Advanced Auto. They do a great job - they are neat and clean, very professional, and they do a great job. read more

In fall of 2014 I went in and got a front left tire assembly done for significantly less than the Dealer estimate. It was done well, and while not the most amazing of shops, it was satisfactory, even if I had to hang out in the building for a lot longer than I wanted... it was a year ago, so I may have had someone come get me, and drop me off... I think I tried to get a rental car... who knows. Anywho, its been a year, and guess what? Again I took my car into the Dealer... oil change and wipers aside... apparently there is some 'cupping' to the rear tires and a leaky vacuum pump in the oil system. Tried to book an inspection here for both, and obtain an estimate... and was on hold for awhile, then had to try and jump through hoops to schedule... and on top of that, the whole part of shuttle service, seems limited to local Palatine area. While I could finagle time on a weekday during work hours, the being stranded there and not very concierge about maybe working from a local Panera, made me annoyed... so I cancelled the appointment. Time to get a new car anyway... =) read more

Honest and Knowledgeable repair men. They get the job done in the time frame promised. The owner must be a motorcross racer and hunter. The office is filled with stuffed birds and photos of racing. Convenient location to downtown Palatine Train Station and Starbucks. read more

These guys are honest and competent. They give you the no-bs assessment and they do not default to the path of least resistance (replace, meaning more expensive) option. read more

I made the right decision when I took my car to advanced auto, honestly, it was the friendliest staff. Michael, Dave and Tim were all fantastic behind the counter NOEL who is the technician who fixed my car, saved me money and explained everything afterward. I was told what to do in the future step-by-step to keep my car running great. No pressure, just do these things as you can. I have never left a car repair shop feeling this good. I will definitely go back. Judy CwickFaul read more

First time taking my car in and had a great experience. Very friendly staff and they took good care of the car. Will definitely be coming back. read more

Lexus 450H- Wheel alignment. I feel very lucky to have been referred to Advanced Auto and Truck Repair. I added 4 new tires and needed to get an alignment. I was a little skeptical going somewhere other than my dealer. Boy, I am so glad I did. Advanced Auto and Truck Repair did a great job on my alignment. My car drives smoother and straighter now for half the price my dealer would have charged. STOP reading reviews and just go here. They are extremely knowledgeable and trustworthy. Point in case. Originally, I brought my car in for an alignment and brake job. Accordingly to my dealer, I only had 1mm and 3mm of brake pads left. Thankfully, I got a second opinion because Advanced Auto and Truck Repair said I still have 30% of my pads left and they are not ready to be replaced. They could have taken me for $800+. But they were honest. And it is so refreshing to have found an honest mechanic. I know there are many good honest mechanics out there but it is very expensive going through the hassle trying to find one. I am very fortunate to have found this place! read more

I will absolutely be back to Advanced Auto and Truck Repair in Palatine. I had not chosen a auto shop since moving to the area, but I am confident I will be back. It has a family feel to it, the work was done quickly and professionally, and I even received a thank you text after. Prices are good and work done well--what more can you ask for. Thanks, all! read more

Best.Mechanics.Ever. Competent. Affordable. Honest. Locally owned. Community invested. Kind read more

I've got to say, dropping my car off here was the best and easiest experience I've ever had at an auto mechanic. I got 4 tires mounted and alignment done, plus an oil change for convenience sake. The folks at the front desk were friendly and answered all of my questions - which was a blast, because I don't know that I've ever had an easy time at the front desk of a mechanics shop! So, for the work, the tires were mounted perfectly, no problems there. They even flipped the 'oil has been changed' switch which turns off the warning like in the cabin, which some mechanics miss. The price came out a bit higher than I expected, but I tacked on the alignment not really knowing what it was. I'm familiar enough with cars to know that you need an alignment after a tire change, but I didn't know that it was a sort of involved process. Involved is expensive. Oh well, estimate was accurate, staff was totally honest about what the car needed, and I appreciate both of those things. Will be using Advanced in the future! read more

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I dropped by to make an appointment for my high-maintenance car. Told the guy there I thought it might be the rotors or calipers. He laughed in my face (how would I know, right?). So I left. He commented on my body as I turned. Would have been a compliment from a boyfriend but discussing from him! read more

Thank You Thank You For the Great service you have provided for me and my family and my friends I just love referring friends to Advanced Auto repair the guys are vary friendly and knowledgeable I can't say enough nice things about this place read more

They are ALWAYS honest and fair. They thoroughly check the vehicle regardless of what the initial complaint is. Very straightforward with what needs repair and what can wait. We have been customers for 20 years and are not stopping anytime soon read more

We have used advanced auto for years. They have always been honest and upfront on any work. They even did a pre trip check on our daughter car before she drove to TN. read more

I brought my car in with the "check engine " light came on. They explained what they were going to do and what to expect next. They are friendly, funny, and professional. They had me back on the road with the part & work completed in a very timely manner. I am a costumer for life. read more

Best auto repair place in town. Honest and fair pricing, take your car here!

Under new ownership!!!!! Old owners knew what they were doing, took care of you never lied. I Dropped my truck off and had to explain to the incompetent "service manager" (Dwayne) that I had tires with me and I needed them mounted and balanced. He was not sure what I was talking about, pretty simple tires mounted on rims. We had to take a walk outside for the "service manager" to understand what I was talking about which was the first red flag. I left the truck hoping everything was going to be alright, that was not the case. First of all I had to call them at 2 o'clock to ask if my truck was done which it was for awhile now. I was talking to (Dan) at this point, I asked him if the brakes were checked, he took a while to reply and goes on to say he has to check with the technician that did the job. Then he goes on to say they had to remove my front right mudflap to get the alignment correct and that they were not able to reattached it. He asks me if I would like it reattached, obviously I want my truck the same as I brought it in... i told him I will be there at 4:30. I was under the assumption I would get there everything would be fine. I get there the mud flap is leaning on my leather seat with screws point towards the seat. I go in and (Dan) is not there I am now dealing with (Dwayne) the "service manger" which could not understand the fact I need tires mounted on my rims. He walks me out to my vehicle to show me the mud flap situation and goes on to tell me that the technician that test drove my vehicle took it off because he didn't want it to fall of because it wasn't secure. Which is a completely different story than I was told on the phone. I am here now trying to reattach my mud flap for the last hour frustrated that it was taken off in the first place and that I was lied to about a simple service that did not require removing my mud flap. Stay away from this place if you were a previous customer under previous ownership I advise to find a different shop. read more

I brought my wife's car in for what was going to be some fairly expensive work. They called later in the day after inspecting it and suggested that based on the car's age, the time until we planned to replace it and other issues they found that we do nothing. They could have done several thousand dollars in work, but instead gave me honest advice. All future automotive work will be done here. read more

We have used the services of Advanced Automotive over the years to maintain the cars in our family. Folks at AA have always been courteous and reasonable. That is why we keep going back to them. Recently, our 2005 TL had quite a few issues that needed to be fixed. Since we are considering selling the car next year, we wanted guidance from an auto expert as to which issues need immediate repairs. Rod had the car inspected and made recommendations with estimates for the various issues that seemed urgent. This allowed us to make an informed decision. Advanced Automotive had the repairs done on time as promised. We are happy with their work and will go back to them in the future. We find them to be honest, reliable and responsible folks. read more

They were able to take my car in, look at the issue, and fix it all by the afternoon that same day! They are very honest and they do good work- what more can you ask for? read more

My 1965 Corvette required a clutch replacement, but I then needed to locate a local auto repair facility I could trust doing this job on a 55 year old original car. After searching for positive Yelp reviews in the area, occasionally seeing older cars in their lot on my way to the post office and then stopping by to discuss the job in person with Jim the owner, I selected Advanced Auto to perform this needed work. Jim and his team were extremely knowledgeable, trustworthy, took great care of my car and replaced my clutch, so it now works like new. Advanced Auto works on all vehicles new to old and I highly recommend them for any type of auto repair. This is a well run auto repair facility that has built their business over the decades by doing excellent repairs at a fair price. I can now see for myself why Advanced Auto has so many positive Yelp reviews. Thanks Jim and your team! read more

FINALLY I've found an auto shop that doesn't try to screw me out of money being a female that doesn't know much about cars. These guys were so nice. I dropped off my car and they called to keep me updated, let me know pricing ahead of time, and made sure it was ok with me for them to proceed. I was recommended by a friend to go there. And also just found out my landlord has been going there for the last 17 years. It's just a relief to find a good car place I can rely on :) read more

I was optimistic taking my car here after seeing the positive reviews online. I brought it in for one main issue and a few other minor things. They recommended replacing several parts which I was under the impression were needed to fix the problem. It was very expensive, but I figured it had to be done. After getting the car back and driving it, I realized the original problem had not been fixed and that now it had a new problem as a result of the work that had been done on the car. I took it back in and asked if they could fix it since it was something that was not there when I brought the car in. They said it would cost more money to fix the new problem. I was very disappointed to hear this and thought it was unfair to have to pay more to fix something that was ok when I brought it in but now had a problem because of the work that was done. Overall I really wanted to like this shop but unfortunately it did not work out for me. read more

I had taken my car here several times and received a good experience in the past. Apparently ownership has changed their mentality and now doesn't listen or even want to listen to their customer about the experience and only cares about money. What a shame. Another good business gone bad. read more

Just a note to let you know about Advanced Auto repair Brought my car in for a headlight, and it was fixed immediately,. Due to a miscue on my last visit, my total was free. Now when does this happen. I'm telling you this team at Advanced are tops in my book Jim, Rod, and Dave. If your not keeping your car repaired by them, your not getting Great Service. No Bullshit. They have me for the entire ownership of any vehicle, try them, You won't be Unhappy. read more

Advanced is truly a life saver. They treat you like family-someone you can count on to be there when you need them. They are honest and I know I will get the work done right the first time at a fair price. If you need work on your car and you want it done right, Advanced IS THE PLACE to bring you car to. Thanks Advanced for always taking care of me. read more

I had some repair work done on my vehicle recently,I found them to be fair and honest. They are very experience and helpful, I would give them 5 stars Joseph B. read more

I got lost trying to find a different auto place to change my oil and ended up here. I checked the reviews in yelp.com and they had excellent from other yelp reviewers so why not right? Turns out, Yelp users were RIGHT again! The guys here are very kind, competent and honest! They fit me right in on a busy day despite not calling in (my first time here, I didn't know.) While waiting for my car, another customer was worried because she had to get back to work and her car would take longer than she anticipated. The guys offered her a ride to the bank and her work without her even asking! Seriously, Uh how many auto shops take time away from their business to help out a helpless customer for FREE! While waiting for MY car, I was asking Dave about my other car issues on my HHr. Dave was so friendly and knowledgable about everything I asked. He gave me tips and advice about my vehicle as if he was a long lost uncle. He also researched right there and then about how much it would cost and what would be best for my vehicle. After his complete research, he came me a printed estimate. My oil change came up to 24.95 and I waited less than 1 hour. read more

I needed some exhaust work done, and I was referred to these guys from my "regular" shop. I called, they had time to diagnose, so I take the car in, they get it up on the lift, and figure out the problem. Now, I already knew what the problem was because my regular shop had discovered it and explained everything to me, but they are a small shop and don't do exhaust work. Anyway, these guys didn't try to oversell me. Their recommended fix was exactly what my regular shop said it should be. They completed the work while I waited in the shop, then they even took me out into the garage to show me and explain what they did -- I really appreciated that. The coffee is actually good (to my tastes -- I'm a blue-collar, drink it black kind of guy -- caramel, mocha, double-shot, non-fat, over-the-top types should probably skip it) and they have a dog around the shop. The dog is awesome, friendly, and loveable, but I mention it in case you're allergic or something like that. I recently moved to Lombard, otherwise these guys would be my go-to shop #2. I only say #2 because I try to be loyal, and my other shop didn't do anything wrong, they're just smaller, so I had to visit these guys. Advanced Automotive Repair has also been consistently ranked at or near the top for automotive shops in the Northwest Suburbs. Started by just two guys, they've slowly grown just as their customer base has, and that should speak volumes. Local shops don't stay in business, much less grow, if they're ripping people off or performing sub-par work. Give them a chance -- you and your car will thank me (and them)! read more

After HP Sprinter down the street sold me 15 gallons of bad diesel on a Sunday afternoon, I needed someplace to tow my '02 Sprinter. I'm a shadetree mechanic with 25+ years experience, so I knew exactly what was wrong and what needed to be done. Advanced Automotive came recommended by a family friend (I was traveling from Charlotte), so I had it towed there and was out front Monday morning. Jim was very helpful in both completing the repairs and providing me with the fuel sample and documentation I needed to pursue the gas station owner for reimbursement. I can't recommend this shop enough... read more