I scuffed my tire and went to Costco (my go-to) for replacement, the cost was very high since I planned to sell the car so I found myself at Discount Tire. As I was driving there, I passed Belle Tire (who quoted me lower than Discount Tire on phone) but since I was in Discount Tire parking lot, I decided to go in. I told them that I wanted a second opinion and was helped by Eric. He was so knowledgeable and kind, explaining everything very thoroughly, plus they had the tires in stock and could get it done an hour. I never even made it to Belle Tire for an in person opinion or quote! Yelp reviews weren't the best either. Eric made me feel comfortable (my car is my baby) & helped me get tires that fit my budget & purpose. He explained thread count & helped me fix my TSPM light that had been broken for over year! I can't wait to go home with my lady soon. I waited 2 hours at Costco yesterday and wasn't even seen thoroughly, in that same time, I got all my issues fixed right there on the spot at discount tire. Thanks Eric! read more

Discount Tire - Tires Near Me - Palatine, Illinois

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Outstanding execution of service. Car was brought in within 5 minutes of appointment time. No pressure to buy anything but what I came for. About 35 minutes till I was notified by text my car was ready. The staff could not of been nicer. Showroom and bathrooms were spotless. read more

Discount Tire - DOT reveals date of manufacture (07/25). You cannot get any fresher tire than same month!!! - Tires Near Me - Palatine, Illinois

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Third visit here in last year or so as other retailers couldn't help me for a reasonable price. Counter employees have been exceptionally helpful and friendly on all occasions. They are empathetic to the issue and very easy to work with. Service has been completed timely and effectively. read more

Brian made this customer wait 4 days to get her car fixed. Brian's team ordered the wrong tire causing the delay. They also caused a delay because they wouldn't work on my car until they told me there was a leak they COULD NOT replace, but wanted to make the customer aware before alignment and putting on the new tire. Doesn't seem correct to do if the issues with my car didn't involve the alignment or spare being put on, they felt they had to make me aware before they fixed my car.....see ya discount read more

We have been regular customers of this store for YEARS. After having a difficult time for a scheduled tire rotation on a Saturday (just don't), I decided to pop in and complete this task today as one of the employees who filled my tires told me the wear on my purchased tires was very, very low. I was told the tires would be eligible for free replacement under their mileage warranty. Fat chance. Jason advised that because the wear was "uneven" they would not honor their advertised warranty. NOT ONCE did they ever offer alignment or mention that for as many times as I have been there. They also declined the tire rotation because the "wires" were exposed. This happened to us once before here and will never happen again. Solution: Belle Tires directly across the street. 2021 N. Rand Road, Palatine, IL 60074 847-348-8781 I'm sitting here getting a brand new set of tires. No waiting, No construction. No filth. WRITTEN warranty with purchase, ALIGNMENT, and no lies. I'll NEVER go back to Discount Tires. In fact, all FIVE of my vehicles will be serviced by Belle Tires from now on .. and to think, if only they honored their warranty on ONE tire they would've retained our business. Oh well ... FYI - the link below that the manager sent to me for a 'follow up' is inaccessible. His request cannot be completed. I'm not surprised. read more

i always came here for my services and I WAS always taken care of. I have a history of nails in my tires. They always saw it and know it. They USED TO BE HONEST also. I didnt feel that way on 3/18/24 and felt totally dismissed by one of them. They almost sent me on my way without checking any tire...and in fact There was a nail in my tire, it turned out. I'm glad I stayed and told them to check that tire.. He told me that the tire was still at 40 and didn't see a nail in it. But I just had it inflated from 27 yesterday by Delta sonic to hold me over so i can get it checked out. Long story short, I got a call back after I called and complained and they're going to make it up to me. 5/22/25 got an oil change and the guy said whoever put your new tires on didnt do it right. Got them here a month maybe prior. So i explained what the oil change guy said and they fixed it. I Go 8/25/25 as my tire light was on again thinking nail again. But they said my wheel was corroded and I needed new wheel. I was not fully informed or educated on what was needed fully and my interpretation of what they were saying was not matching what I got. and a guy customer there told me to put the old wheel back on and just get it fixed. As my mental state was declining and anti trust building they were still trying to sell me new wheels at discounted prices despite my hysteria and crying after the customer was telling me they were ripping me off. Trying to sell me all 4 new wheels or just the one new wheel closest to what I have now. I said im in no mental state to make decisions and they were still trying to sell me something. Finally they put the old wheel back on and refunded me. So I can think it over and get 2nd, 3rd opinions. Taking advantage of a single female that does not have male support in her life is NOT OK. PERIOD. even tho I usually ask the questions for understanding. But that guy customer made me feel these people totally played me and now im going for other opinions hoping I can still drive temporarily on the wheel til I get it fixed or replaced. I dont know who to trust with my car anymore. update!!! Went for a 2nd opinion and was told everything was fine!!!!! A little corosion but nothing that needs replacing at all!!!! These people LIED TO ME TRYING TO SELL THINGS I DIDNT NEED!!!!!!! I been going here for years and I am OFFICIALLY DONE WITH THIS PLACE!!!! read more

Discount Tire - Tires Near Me - Palatine, Illinois

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I will drive and FOLLOW Eric (Manager)!!! I TRUST HIM, he is GOOD PEEPS and always PROVIDES PREMIER CUSTOMER EXPERIENCE!!! He really took care of me when he was at the Melrose Park Store (2018 Jeep Grand Cherokee- 20 Inch SRT Wheels) so I went back to HIM for Wheels & Tires for my wife's 2021 Audi Q5!!! read more

Excellent experience. Called in, said it could take about an hour. Got there, was told about 45 min. Then it actually only took 25 minutes to rotate and replace a tire. Will come back for sure. Thanks to the tire technicians! read more

So, My Benz truck caught a flat tire on the expressway! Discount tire was my second option only because Mavis tires and trucks were trying to over charge me and make me purchase 4 brand new tire.....Thankfully My luck changed when I went to "DT" the service was awesome and very professional. Bobby was very helpful and very knowledgeable. He and the other employees were able to assist me with everything that I needed to get back rolling!! Thank you all so much continue to-make your customer happy and we'll definitely keep coming back! read more

Always very quick with very helpful advise and the best prices in the Northshore/ Northwest areas.

Before I start my actual review - I'm here to tell anyone reading this, make an appointment!!! You will save so much time. Ok on to the review. I haven't needed new tires in almost 6 years, and while I hope to not need tires for a very long time again, Discount Tire is the only place that I'll go. Making an appointment online was super easy and even on a busy day, I was in and out in about an hour. The employees were really helpful and knew what they were talking about. They also helped to explain things about tires when I had questions, and never made me feel dumb. On that alone, this is the only tire place I would come back to. Like I said, I would make an appointment because when I went, there was a 3-4 hour wait just to get your car looked at. read more

Great service! They met me at the door, took my car in and got my tire patched up quickly

This place runs like a well oiled machine, smooth, courteous, and on time. My appointment was at 1215 pm I got there at 1220 they told me your car will be ready by 115. At 110 pm my car was completed. Not only are their prices great but this has got to be one of the most WIRED BUSINESS meaning that they text you an app to watch the progress of your job and text you when it has been completed. There is no better tire service than this exact location. Excellent business excellence employees all around. Bravo. All employees are courteous, considerate and customer minded. Hard to find a great business like this in todays world. Angela Stancy read more

If I could give this place ten stars I would. Exceptional customer service. Very professional staff. I was treated with the utmost respect. Clean, organized and efficient. They stay true to their appointment times. They have very fair prices and a variety of tires and warranties. There seems to always be a line but they get to people quickly. My family has been going here for years. You're treated like a person not just a number. The word in town is it is THE place to go for tires! They also take military discounts and treat veterans with honorable regard. Highly recommended. read more

This location doesn't help me with my flat tire and the team members are not Friendly and helpful.

Had a slow leak and as a former customer they took my car in immediately pulled the wheel and checked for leak to find leakage at the rim. Lt Ok tire off, remounted balanced and mounted for no charge Great service read more

Fast and reasonable. For ten dollars more a tire my tires are covered for life. They are fast and efficient. You have to make an appointment . Choices or you can wait in your car and drive the car in sit underneath the tent outside it's more of a awning or stay inside the show room with a mask good place to go there pretty fast I bought one car in the fat in the past and they rotate it for free can't beat that right . read more

I usually drive to South Bend to The Tire Rack to buy tires at good prices. Now that Discount Tire owns The Tire Rack, the price was the same for 4 run flats. The service was OK and quite honestly, when they installed them, one was underinflated. Easily enough taken care of. Nine months later, I notice that I'm losing about 1 psi a day in one tire. After filling it at the dealer a few ties, I bring it back to Discount Tire. I had to make an appt for the next day to have them look at the valves (probable problem). Next day, after 1/2 hour, they say that they are done. That's it. I ask, what was the problem? The tech says that they found a nail in the tire, removed it, and patched the tire. No big deal. No charge. How can I not be happy? read more

Great customer service here! Even on a small mistake with my tire on their end, they were quick to get me in the next morning and apologize on top of fixing it ASAP. Wait times were also extremely reasonable considering how busy they are right before snow comes in and everyone is switching to winter tires. I would definitely recommend going here and I plan on staying a loyal customer myself!! read more

I bought from this place once before when I purchased some run-flat tires for another car. This time my front tire had a very slow leak so I figured I'd get it fixed. Jorge went out and checked the tread on my tires and told me they were getting close to replacment but I still had some tread left. (I decided to replace them anyhow. I do a lot of driving and the back two were replaced recently at another tire place. I didn't go back to them because of their incompetence.) Jorge found the exact tires in stock, gave me a price and mentioned the repair option for about $40 more. He didn't push it. He is a real low-pressure sales guy. He didn't push new tires, he didn't push the repair option. I added the repair option and left my car there. They called me in less than two hours and I returned to pick it up. Now this is where Jorge stands out above other service guys anywhere. When I got in line to get my car there were 3 customers ahead of me. While Jorge was servicing those customers he asked if anyone in line was waiting to pick up their car. (He did this when he was helping me earlier. To him, it's all about servicing the paid customers first. He feels paid customers shouldn't have to wait in line with people who might just be coming in for an estimate.) He multitasked to take care of the person he was working on while ringing up my tires so I could leave. Very cool. Then he took service a step further. When I got in the car I noticed a minor problem. I was going to let it go but decided to get it corrected. I walked back in and got in line. Jorge was helping a guy get some pricing and was heading outside to check the guy's car. Normally service guys are blind to anything going on around them besides their immediate customer. Jorge spotted me in line again and stopped to see what he could do for me. I mentioned the problem and he immediately talked to the service guy to get it corrected. This is the way service is supposed to be but rarely is. Jorge is unique. Besides Jorge being an outstanding sales guy, the place also has a great customer-focused attitude. Free bottled water or coffee while you wait. Free tire air checking and free tire repairs, even if you didn't buy the tire from them. I know giving free stuff will get customers in the door and then they can sell them stuff, but that's not the attitude here. If you need some repair they will mention it, but they aren't going to do the hard sell or upsell. This customer-focused attitude is why there was a steady flow of people when I went there on Saturday. And how much more did I pay to get this outstanding for the two front tires compared to what I paid the other, incompetent, big tire center when I bought the back two tires...? Less than $10. Like another Yelper said, too bad they don't to other car repairs because these are the kind of people who want working on your car. read more

Discount Tire - Clean roomy customer service area. - Tires Near Me - Palatine, Illinois

was told I need all 4 new rims on my 2020 Honda civic that had only 38k due to corrosion. The guy told me that they cannot be cleaned and that they do not have beed sealer and I asked him why do they make beed sealer? That's the whole purpose to seal the bead. so they tried selling me all four new rims. Which is absolutely absurd, I've been in this business 28 years and have not sold one set of rims for corrosion. It's a huge scam and I wonder how many people fall for it replacing all their rims when all they have to do is clean them and beed sealed them they . should be out of business it's not right they're stealing from customers. read more

Discount Tire - This cleans right up with a wire wheel on a drill. - Tires Near Me - Palatine, Illinois

This location is absolutely horrible when it comes to checking and/or getting air in your tires. Went in last month, about 10 minutes before closing time. Pull up where you go and get air. About 10 seconds to me pulling up the door where the air is closes. I wait a few minutes and nothing. I beep a horn a couple fast times, nothing. Just before that the manager walked right past my car and nothing. I was finally able to get air. One of the guys in the tire change area/garage was wearing SLIDES while working. Thinking that's an OSHA Violation for sure. Fast Forward to yesterday. I get in line to get air there's another car ahead me. We're both waiting about 10 minutes before someone came out to check our air. Guy gets to my car and tires, does all 4 tires. Comes around to my window and I said "All Done?" he's like yes all set. Before I pull away I ask him if all 4 of my tire caps are good? He goes can you please pull up just a little bit? LOL I'm guessing he let one slip out of his hands and wasn't going to tell me about it. I pull up, he grabs the one that was under the car and puts it back on my tire. The only reason I asked is because the last time I went the guy did not tighten the caps right, a couple of them had only been turned a tine bit, just enought to grab the thread. I was wondering why in the past my caps were missing on a couple of my tires. The guy last night was legit going to let me drive off without one of my caps on the tire valve because he let it slip out of his hands and under the car and if I didn't ask him about it, I would have had one missing. Never going to this location again. They are outright HORRIBLE! read more

Fantastic service. They sold me good tires at a great price. When it was time to pick up my tires, they showed me all the corrosion and rust within my wheels. They told me the side effects of this. They were able to brush it off, but it's gonna come back. They explained in detail the importance of wheels and tires. and gave me the options within my budget. They weren't trying to sell me the most expensive just to get the highest profit. They sold me what I needed and wanted great customer service with Thomas and Kevin. read more

I have had problems with a slow leak on one of my tires. Another place mentioned that it wasn't the tire but the rim. I decided to see if I could purchase rims from discount tires. They looked at and found a screw, plugged the tire. The other firm did an oil change and was asked to look at the tire. Said nothing wrong, buy a new rim. Not only did you fixed my problem, it was within an hour at no cost. I will be back as soon as I need anything you guys provide . Awesome and honest service! read more

Nice operation. Had a surprise blow out of front tire, AAA rep referred me to Discount Tire. I was pleasantly surprised with quality of service and value of tires. Great Job! read more

Tomas H was very helpful in helping with replacing my run flat tires on my Infiniti last week and again today when I went in for my tire rotation for my other car! Very professional, courteous and super helpful! read more

The service quality here was outstanding! Definitely recommend making an appointment, came to install 4 tires and left very satisfied. Been a loyal costumer for many years, their price value beats anyone. Not to mention they price match! Was helped by a young man named Rick who had a great attitude, good gentleman. Great costumer service. Always appreciate the stores hard working staff, never had any issues or left disappointed here. Company exceeds expectations as always. read more

This is THE last tire partner I will ever use! Their culture and value cannot be beat: free rotations, air pressure checks/top-offs and even puncture repairs are all covered!!! Yes, their prices are competitive! You're missing-out if you're not using them for all of your tire needs! read more

I am a long discount tire customer. Came in to ask for a simple tire repair and instead they wanted to sell me a set of four new tires for over $1,200... Then told me that I could get cheaper tires but I had to wait a week for them to come in. Wouldn't do the simple tire repair claiming I was under the limit even though I knew I was right at the limit. The manager Mike was hyper focused on making a new sale when he could have had the sale three months from now. Instead I am now refusing to use discount tire for anything moving forward. Nice job Mike! read more

Thanks so much! Had a bad tire valve stem in my trailer tire. Service advisor said yep, an easy repair. He pur in a new stem and said no charge. Thanks so much! read more

Discount tire has saved me on numerous occasions. They stand out amongst the rest because of their HONESTY. My first, second and third experiences were all with waking up to find a nearly flat tire on the car - getting it filled up quick with my little pump and running it over, to which they'd find a nail. Each time they patched it for free!!! So this last time when i had an issue i didn't even think twice, i went there. Unfortunately this time it couldn't be patched. And they were so worn i couldn't just replace two, i needed to get a whole new set. They worked with me to find the right size, find ones that wouldn't be too noisey but were still within my budget, etc.... they got them on right away. So i was in and out in under an hour and a half as a walk-in. I always get SUPER friendly customer service. They seem to know what they're talking about. I never feel like anyone is trying to take advantage, or get you to purchase things unnecessarily. I only wish they did more! I wish there was full mechanic capabilities, because i truly hate finding a reputable mechanic! I highly recommend coming here for your tire needs. I moved to Buffalo Grove from Palatine almost ten years ago, but i still drive there instead of finding a new place because i KNOW they can be trusted. If you know in advance that you're coming here, might want to stop and grab a drink/snacks, or make sure your phone is charged - because it's a typical boring waiting room. They do have complimentary water. Highly recommended, you can't go wrong here. read more

Discount Tire is the go to spot for getting tires, repaired or balanced. They have an easy online appointment booking system which is super convenient to see which of their locations have the soonest appointment. Service at all their locations have been great and they try to accommodate you and your schedule no matter what. I'll never go anywhere else to get new tires or repairs. I bought a brand new 2020 vehicle and my dealer said it won't cost less than $40 to patch a nail that was in my tire... Discount Tire they do it for free regardless if you've gotten tires here before. read more

It really sucks when you make an appointment for service, and then you continuously get bumped for walk ins who are spending more money! if you're going to take appointments then honor them!! read more

Generally a good experience with these folks. I have bought at least 6 or 7 sets of tires here. Only once was an issue where they added "accidental" their tire warranty without my knowledge. I ended up complaining and had a VP contact me and the store and district manager apologize personally. Kudos for their response. read more

Been taking my vehicles hear for tires and rotations for the last 10 years. Book your appointment or purchase tires online and you are treated like a rockstar when you arrive. They even text you status of your vehicle and wait times. read more

Good prices, extensive range of brands, efficient service. It would be nice if they could do alignments, but a good place to go for tires.

I've dealt with two people at this store who I found to be outstanding. Adam and Sean. Thank goodness for them because sometimes the installers are a little sloppy. For example, picked up my truck to find the wrong wiper replacements and the new tires not properly inflated. I returned and they took care of it but that should not happen. Warning: check their work before you leave. read more

Knowledgeable, courteous, fast and reliable. They are way better than expected. Clearly a 5 star rating at the store. I deducted one point because of their own review web site which is not working. That's why I write the review in yelp. read more

Tomas and this establishment did an amazing job! Can always rely on them whenever I need some tires or my customers need tires! Must do business with them! read more

I have been going to this place for yrs. today had some issues with the car. Customer service was beyond expectations. They were very good and took care of me in this weathers. Thanks for great customer service and very nice staff working at this place . Highly recommend this place read more