Good guys, honest, easy to talk to, job gets done on time. Easy in, easy out, overlooked service option in Arlington Heights.

I have multiple occasions where mechanics and management help me big time! Very nice and responsive staff and place that always went above and beyond! read more

STAY AWAY ! I brought my car in for a oil change and coolant flush/Fill and everything seemed fine. The had a staff of 4 and only one car in the bay. Well what started out as a maybe a 2 hour process turned into 7-8 hours of chaos. The Manager is a unprofessional, very deceitful and violent. I was told one price and then when it turned out he didn't have any of the parts needed, he had ordered it??? when I kept on asking him how much longer and why doesn't he have these basis part in stock, HE IGNORED ME. what should be a few hundred dollars turned out to be twice that amount after he rang me up... TALK ABOUT A SCAMMER ! read more

I was installing a new battery when the screw to the bracket that holds the battery in broke off in the bracket. I was able to drive it to Midas and they immediately drilled the old screw out & made sure the battery was secured with new screws. Great service! read more

Tried to charge me $875 for 6 spark plugs, one coil pack and 3 hours ( overly generous) of work. Then almost $400 for an o2 sensor, which costs about $75. Then the ABS light in the dash was off for him when it wasnt. Gouger. Stay away read more

I set an appointment for 11:30 am (oil change). Arrival - "Do you think I might be done in an hour?" I have no clue. "1.5 hours?" Not a clue. "I have an appointment. 2 hours completion?" I have no clue. Maybe you should reschedule. I went to Jiffy Lube - It was done in 20 minutes. If they'll treat me like this, they'll treat you like this. More importantly - They'll treat your car like this! read more

Have been to this Midas for years. They are like family.You never feel like you're getting ripped off they explain everything that needs to be done. Dean the owner and all the employees are great to work with. read more

I broke down and ended up in their parking lot. They went above and beyond to get the car fixed honestly and professionally. Extremely pleased. Would recommend to all in the area! read more

So nice and helpful and quick. They took care of me right away and said they get a lot of customers that have not great experiences at other Midas locations. read more

Made a appointment and they were going to charge me 175 for a diagnosis and 107 for an oil change. I was asked to wait over two hours just for a the oil change alone. Manager interrupted our conversation to push for diagnosis. In the end I drove down the street to Take 5 and got an oil change and scan for 100 bucks and it only took around 20 minutes. read more

The service was wonderful. I brought in my daughter's car last minute because the underplate was hanging half off scrapping the ground. Jim and his staff immediately looked at it. They removed the piece all for no charge. Their friendly demeanor and helpfulness was so appreciated! read more

Very bad experience spend 2.5 h to change 4 tire very unprofessional they are have 3 mechanic one do nothing expect walking all shop another one try to everything one 3 car one time and third one I see only one minute very bad organization read more

Their service is spectacular. We've been coming here for six years and we continue to receive courteous, flexible, and timely treatment. We go to them for everything, tires, oil changes, you name it. They are very fair with cost, and they do the little things right, like help a family out by checking tire pressure levels on a busy day when their garage is full. They treated us like family. read more

Brought my SUV in because of a couple of nails in the tire. They initially said the tire couldn't be repaired and needed a $200 replacement. I declined, so they put a donut tire on. They also quoted a wide range, $300-$1000, for the AC issue without proper inspection. Took my SUV to the dealership for a recall service today. They managed to seal the tire holes for free and repair the AC for $200. Quite disappointed with the earlier lack of honesty from the guys at Midas and I am not returning read more

This message is a HUGE thank you to Dean, Jim, Sabri and Ray over at the Rand Rd. Midas. To say that I received phenomenal service, would be an understatement. They treat me like family and give me 5-star service every single time I'm there. I needed substantial repairs to my car and not only did they immediately order the parts, complete the repairs and finish in less than 24 hours, they also provided a ride to and from the shop. They need to be recognized for going above and beyond. They treat me with kindness, authenticity and total respect. Please commend them on their complete quality service. From start to finish, they make the hassle of getting car repairs seamless and actually, an enjoyable experience. I continue to recommend the shop to all my friends/family because those 4 guys give it their all to truly leave the customer better off than before.... thank you fellas!!! read more

I came in for an oil change and coolant flush and quoted a price and then orders new hoses and fuel filter and Fails to inform me that he added more parts than authorized and waiting 4-5 hours. Dean-Manager increased the prices and and when I asked , he said That's how it goes, Too bad ! You gotta pay ! I called Midas Corp. Bensenville, IL they stated, Whatever the franchise says, Goes ! Denied my dispute and hung up on me. Crooks, liars and scammers and Cheats ! STAY AWAY ! Tel you friends and family to do the same. read more

Trash customer service. Called only to be greeted by an angry man who was really no help in explaining. In the end he just hung up after sarcastically saying have a good day. Didn't even bother to ask if i had anymore questions which i did. Just hung up immediatel. Don't bother calling here. read more

This shop is in my neighborhood I took all four of my cars there for over ten years with the idea that I was building customer loyalty but they were continually changing managers and mechanics so when I finally had a problem with one of my repairs and had to take the car to another shop to get the repair that should have been done in the first place for half the price I got zero loyalty back. There were some good managers over the years but the GM, the owner and the corporate office could care less how long you have been a customer. So I have avoided this shop ever since and suggest you do the same. read more

Looked online to find out their hours to get a simple oil change. It showed 3 hours until closing time so I went there. When I got there, both of the employees came and said we can't help you, then asked what I was there for. If you can't help me, it doesn't make a difference what I'm there for. Clearly you were not too busy as every employee there came into the office to say they can't help me. read more

Unable to give zero stars or I would. Worst auto repair experience I ever had and I'm 77 years old! In Oct. 2022 Dean and Tom "tagged teamed" me on a brake job for $1,860. I had the car towed due to brakes failure. After a weeks time and unreasonable delays I took the car home. The brakes were less than effective but I got just a song and a dance. After nine months I took the car for an inspection at another shop (not Midas!). I was told my brakes needed to be replaced. I showed them the Midas invoice and was told I was robbed and extorted. They fixed my problem satisfactorily for $1,170. So, they explained that I was charged two times the amount they pay for the same part and also I was "ridiculously" charged for labor costs. People, don't trust these guys. Read the small print and see a three month period of time on the warantee covering only brake shoes and pads. DON'T GET "MIDASIZED"......... Bob Nowicki Wheeling, Il. read more

I had my car towed to Midas for repairs, and they diagnosed a problem with the starter. They charged me over $1500 to replace it, which was significantly higher than expected since a starter typically costs around $200. They charged me close to $700 for the starter alone. In hindsight, I should have taken my car to the dealership, where the same job would have cost me $967, including their inflated prices. I strongly advise against going to Midas due to their price gouging. read more

Made an appointment for 1:30PM. Went in and was told workers were at lunch for an hour! Called back on my way home and said I would be back in 1 hour as they suggested. Then they went on to tell me he could NOT service my car today, as there several cars in front of me. What happened to my appointment????? Will be taking my car elsewhere from now on!!!! Terrible customer service!! read more

My 2006 car showed the check engine light while we were driving from Wisconsin to Chicago. We chose to pull into this Midas franchise, and were totally happy with the service which Tom provided. After he had the car scanned, he gave us sound advice about the results involving a catalytic converter malfunction. Although that was not an immediate fix, the advice he gave us was accurate and helpful. I highly recommend this Midas for knowledgeable and honest people. read more

The crew at this Midas is top notch. Jameson is a fantastic mechanic and is a pleasure to work with. Helped get down to an issue that baffles other mechanics and dealership. Now my car drives like a dream. Nicole is also a great manager and works with you in getting best service for your dollar. I highly recommend using this Midas as your go to neighborhood mechanic. read more

I came to this Midas without calling and was able to be helped immediately. I was blown away by the level of service and honesty by the staff here. Long story short, a clamp holding my exhaust together rusted and fell off leaving my exhaust disconnect, extremely loud, illegal and dangerous. The Midas staff was able to patch my exhaust without having to order any parts, this saved me a lot of money. Many other auto repair shops might have taken these facts as a opportunity to take advantage and gouge the price. Instead, I got a permanent and professional repair at a very fair price. read more

So I brought my car in there on 6/24/19 as the muffler couldn't get any louder. They quoted me $800+ and I should bring it in on Wednesday. I am sure glad they couldn't get to it right away as I would not have saved myself oodles of money. I swung by my mechanic and he said he didn't mufflers but he suggested I take it to Discount Muffler & Brake in Palatine. I called them immediately and they were able to get me in the next morning and they only charged me $250. Lets just say I won't be recommending them anytime soon as they definitely over charge their customers. read more

The oil change price stays the same, the fees fluctuate depending on who's the manager. I've been here 4 times in the past year and every time you get different fees added on. No, not the oil disposal fee, which most places charge. This time it was $4.99 Shop Fee... last time it was credit card processing fee. If you're okay with random fees every time, they're easy to get an appointment with, probably for this exact reason. Good luck. read more

Excelent Customer care! Mark, the manager overlooks all aspects of the business. I was impressed with the way he diagnosed and fix my problem. Normally when you go anywhere for service is expected to cost you more then the list price. Not in this shop. He was kind to spend the time and educate me(I don't know much about cars or mufflers) and only after he figured out that I understood what is going on, only then he start taking prices. To my surprise he gave me choices which made me feel good. Midas s a good place, but people working in those stores make all the difference. I hope that he will be still in charge of the store when I come back,defenetly I will, and I know that an honest smile and hands capable will take care of anything my car needs. Go to this place, it's cheaper than the dealer and you will not be disappointed in any way! read more

Took the car over because I had two issues - one an exhaust problem and another was a faulty vent fan. Of course while I'm driving there, the vent fan suddenly decides to work again. Money saved, but who knows for how long! Anyway, I got there around 8AM and they put the car up pretty quickly. Gave me two quotes - one for the center pipe (with the hole in it) and another that also included the muffler as it's on the way out. Opted to keep it cheap, but appreciated the dual quote. Everything was done timely and professionally. No hype or upsells. So far. the car works fine and I have no reason to believe it would change. I really liked dealing with this place and I'll be back there again when necessary. Rarely would I give a mechanic 5 stars out of the box - but this place is worthy thus far in my book. read more

Ditto! These guys are really nice! Great customer service! Joe and the staff are top shelf. Would highly recommend them, just based upon their customer service alone! Smart, courteous, and customer focused. It's refreshing to be treated like a valued customer! read more

If I could give zero stars I would. I brought my wife's/son's car in for service recently when the yellow dash light was on. One week and almost a $1000 invoice later they gave us a car that about 2 miles after we drove it out of the shop was totally undriveable - only 2 cylinders were firing and you couldn't drive the car more than 10 MPH. We went back to them and tried to negotiate a partial refund but they completely "stonewalled" us. The store manager Tom's boss, Ray, was one of the rudest and most customer unfriendly people to whom I have ever spoken. Good luck to you if you decide to have Midas, at this location, work on your car. read more

Mark the Manager helped me get new brakes for my sons car and did try to oversell me at all. I was so happy with service and speed and quality of work that I went back and got new tires on all three of my cars. Just class act guys. read more

They could not fix my issues. I asked for refund and they refused. They give me an oil change coupon that I do not need. Disappointed. read more

Worst experience ever! Took my car in at 8am to have a noise checked. They not only misdiagnosed my car they also couldn't finish the work on time. Tom (store manager) told me the rear bearings needed to be replaced and it's $989.00. I agreed to have it replaced but when i picked up my car the noise was still there. When i spoke to Parker(mechanic) he told me the rear differential also needed to be replaced which cost $3k-4k. I asked why wasn't I told about this from the beginning he said he didn't diagnose my car it was Ray (the GM). They clearly misdiagnosed the problem but Ray kept denying it and would not give me some sort of compensation other than a store credit. So not only does my car still have the same problem it had before I took it to this store but I'm also out $1000. This is the worst customer service and experience with and auto shop ever. read more

They way overcharged me for getting two tires fixed and broke a piece off of my tire that I never had issues with. They then tried to charge me for it. I do not recommend this place and will be getting my car fixed elsewhere from now on. read more

Love that there is a Midas right by my house. They were friendly, quick and very helpful. Took care of my brakes and a nail I had in my tire. Definitely trust worthy and will be coming back again for future service I need. read more

This is our neighborhood shop. We take both of our cars here for regular oil changes and have had major maintenance done. We bought two used cars and needed to do some work on both of them to keep them in top shape. The folks here are friendly and knowledgeable. read more

Absolutely outstanding service the Manager Joe made my day. I was really reluctant about going their after leaving a previous Midas in Palatine and they tried too rip me off.Joe told me everything he was doing gave me an estimate and reassured me if there was any problems after just bring it back..I am a single lady and just really needed someone to be honest thank you Joe for a job well done. Best customer service ever. V.H read more

Midas - Auto Repair Near Me - Arlington Heights, Illinois

Great place and great staff. Got my car back in a timely matter . I will be recommending everyone one here. Since I just moved into the neighborhood and I am still getting used to the area. Thanks for being a great place to have my car worked on !! read more

Con Artists. I paid them $400 to fix my car. They didn't fix it right the first time. Now they are saying they need $500 to fix the same problem. Even worse, Midas Corporate office lied to me and said they would call me in 24-48 hours, that didn't happen. I called them back a week later and was told that Midas don't give out refunds. So I spent $400 for nothing. My car is not fix. And the Midas Corporation don't even care. So please everyone do not go to this Midas location or any other Midas location. I'm begging you! They will try to be nice to you, but that is part of the con. Also, please do not fall for their fake reviews. They get their employees to post fake reviews online. read more