Outstanding service. Went to the Schaumburg location, after speaking to Kevin the manager, who gave me a price quote, based on a price match. Wait was about two hours to mount four tires. All the counter staff were excellent, greeting customers, etc. Very clean waiting area as well with water available. Very satisfied ! read more

Very disappointed I went in on a Saturday. It did not have my BFGoodrich tire in stock. They said it would be there Monday or Tuesday. It never showed up. They promised me Wednesday and it still is not there. They continue to lie to me and now tell me Thursday, I will never go back as I have been a continued customer. read more

Discount Tire - Screw in the sidewall - Tires Near Me - Schaumburg, Illinois

Unfortunately quiet disappointed. I came here specifically to repair or replace one tire that got punctured and I stated that. And they still went ahead and changed all four tires and charged for them and the Work. UPDATE: When I click the link and try to fill it out the website keeps giving me errors read more

I visited this Discount Tire location because one of my tires had a slow leak. While I was waiting, a staff member told me that all of my tires needed to be replaced because of the tread depth. However, I checked the tread myself, and it was still in good condition. I told them I wasn't interested in replacing the tires and asked them to find the cause of the slow leak instead. A technician removed the tire and showed me a tiny nail that had caused the leak. He also pointed out that this tire had been repaired previously. After that, I was told they could not reinstall the tire because it had a previous repair and, for "safety reasons," they would not put it back on my car. This didn't make sense to me. The tire had only been leaking slowly, and I had been driving on it for more than a month without any issues. I came in specifically to have the slow leak repaired, but instead I was told the tire couldn't be reinstalled after they removed it. Since they refused to put the tire back on my car, I felt I had no choice but to buy a new tire from them in order to drive home. Based on my experience, I would be cautious about relying on their "free repair" service. I left feeling pressured into buying a new tire when I had specifically asked them to repair the slow leak rather than sell me a replacement. read more

Thank you for once again I was assisted in the most professional way possible. I got a screw in one of my tires and you were quick and easy. You are a blessing! read more

I've bought several sets of tires here. I believe the prices have been competitive but the after service has been outstanding. I've had a couple of flat tires. Both due to builders nails!!! and Discount Tires has repaired the tires 'no question asked'! The second one while I was out of town in Chicago and the team in Schaumburg jumped on it, repaired and got me on my way. I will definitely but my next set of tires from these guys read more

My OEM Michelins got nails in the back tires, causing me to get a new set to replace all 4 with Pirellis that the tire manager said were not only the equivalent to Manufacturers Michelin Primacy, but slighty better at 180 vs 230 (saving me $50 less per tire) The seller was my go-to online Tirerack, which is a sister company to Discount Tire, under the same corporate parent, which drop shipped them from IN... in 2 days. I was going to order from Costco to get the free install, but a 5-7 day delivery wait was NOT acceptable. Went shopping at Burlington on Roselle across the way while waiting for the tire install. Smooth and useful time spent. read more

Discount Tire - Nail in Tire - Tires Near Me - Schaumburg, Illinois

HAve to say that Maria and the team did an excellent job taking care of me this evening, as well as many other customers. The reason I'm on my 3rd or 4th set of tires from this location. Keep up the great work! read more

Excelente trato y atención por parte del señor Steven gracias feliz y exitoso día amigo

I waited from 9:30 a.m. to 2:00 p.m. just to have a tire with a warranty checked. They didn't even inspect it properly -- they just told me it couldn't be repaired and that I needed to buy a new one. They quoted me for four tires! I asked the mechanic again to please double-check, and it turned out the tire could be repaired. They only seem interested in selling you new tires instead of honoring the warranty. Then they couldn't even process a refund of over $200, and said they would mail me a check instead! Honestly, this place wastes your time, money, energy, and patience. I do NOT recommend them. read more

These guys are freaking awesome!!!! It's Saturday night. Easter weekend. I arrived at 4:57 - 3 min before closing and not only did they help me by replacing my flat. They ALL did it with grace. Service here is top notch!! I will never buy tires anywhere else!!!!! If I could give them 10 stars I would. read more

first time customer, Matt, Alex, Kyle were very helpful, knowledgable , professional and made my purchase comfortable, I would recommend this location to friends and family. They didn't make me feel rushed even with the repetitive questions since there was so much info and options, I appreciate their time and service. Thank you! read more

Discount Tire Customer for more than 10 years. I went to make tire rotation for the tires I bought from the store. After waiting some times I was told by the rep that they cannot make a tire rotation because they found repair patch that was not theirs (it was done by my professional mechanic shop) and therefore they cannot do it. Unsafe. I have another repair patch one other tire made by them, and theirs is SAFE. In return I was offered two new tires to buy, I mean really?? The contract entitles you to get tire rotation for free and it was my discretion to do so. I will definitely look for other options for my next car tires needs. read more

I left a review about losing a wheel cover after a tire rotation. I later called and spoke to the Manager, he apologized and told me they would replace it. I REALLY DIDN'T EXPECT THAT!!! I sent him a pic of the wheel cover, he replied the next day that it was ordered. I can't figure out how to change my previous 1-star to a 5. Outstanding service! read more

Came in for some quick replacement tires and the distinguished kind young man Jason got to work right away. Was out under 20 minutes and with a smoother ride than the one I came in. Highly recommend this location! read more

This place ran by incompetent/dishonest front staff where their entire focus is to some how make you buy new tires and somehow get you into their shop. They are just bunch of scam artist running the front desk. Go to Pep Boys "or" any other shop but not this place. They are not an HONEST tire shop for sure. See other reviews below. So many people are complaining about the same thing that this location entire focus is to sell you tires not to fix anything. I think the front desk staff is on some kind of commission structure to sell tires "or" the owner of this franchise just want to mint as much as money as possible with us. 1. I called them first and asked if they can fix a run flat tire, they said "Yes". Not a problem this is what we do for living. I also asked them if they have new tire for future use "or" what if the repair may not be possible and they told me no and it has to be ordered but pretty confident they can fix it so at least I can use the car and not being stranded. 2. I drove to the shop, upon arrival the guy went out checked the tire in pitch darkness and came back in and said, "the tire is warm so he can not fix it". What The Hell. Off course a flat run tire will be warm due to not having air in it and but it is designed to be used as long as you keep the speed below 40 miles and not to drive for more than 50 miles. We are talking about top quality Pirerlli run flat tire in a BMW. If you are in tire business, you should know that the run flat tire will be warm. its simple grade 10 math as the rim is putting pressure on the tire for not having air in it. 3. The front desk person constantly insisted on me purchasing a new tire. I was pissed for wasting my time, so I left the shop and went home. NO, I will never buy tires from this shop and ordered a new set from Tire rack and I am going to take it Pep boys or BMW when the time comes to change the tires. I ordered a Run flat repair kit from amazon for $12.00 dollars and next day took me 5 minutes to fix the tire and the tire is good to go. Thanks for wasting customers time and making them frustrated. I used to sent 6 of our company vehicles to this shop for tire jobs (where we knew it was time for new tires) BUT NOT ANYMORE. You just lost a good customer. keep up this pathetic customer service. read more

Dropped a $1,000 bucks on tires and having to wait almost 1 hour and 30 mins when other people with minor issues are getting serviced first!!! This is not right!!!! Gonna repost when finally finished!!! This is all wrong!!! read more

I have purchased tires here for several vehicles over the years and the staff has always been kind and helpful. Today I got my first flat tire ever and after my husband coming to rescue me and putting the spare tire on..I drove right over to this location. They set up an appointment for later in the day when they slowed down, which was perfect. My appointment was at 3:30pm and by 1:30pm they called to tell me if I wanted to come earlier to come on by because the staff was cracking through their jobs. I went over and they no only the flat tire but also put the spare tire back underneath my truck for me. I could not be more pleased with how I was treated as well as how efficient and kind the entire staff was!! A lot of businesses should take some lessons from these guys on how to run a business and treat customers. I will continue to be a customer here! read more

Came in for a free rotation and was instantly upsold saying I need to replace my tires. My tires I purchased from the same location are 2 years old with less than 35k miles on them. The tires were measured at 4 and 5/32nds and they made it seem like my tires wouldn't last a week. They begrudgingly finally agreed to just do the rotation but installed that sense of my tires are bad. Be careful when going here and always ask for proof. read more

Was looking for a good deal on 4 new tires, booked an appointment and stopped in a few days early just to ask in person about them. Not only did they have exactly what I wanted in stock, they fit me in and took care of me right then. Took less than an hour, freed up my Saturday. They get my wife's and my business for sure. read more

Went here as I have a flat on my tire. I had brought the warranty so they will replace it if it can't be fixed Make sure you make an online appointment as wait time could be 2 hr plus if you don't have one. I was in and out in 1 hr with an appointment read more

Jase my salesman was awesome. I was staying in Schaumburg Illinois from Michigan. Came in Saturday morning and told him what was going on. I had a appointment at 1:45pm but he said no problem give me a hour we will see what is going on and back on the road. We went outside and told me he felt a nail. Well a hour later it was a small mail no cost to me. Thank you Discount Time Schaumburg. When you go in look for Jase. read more

I would leave zero stars if I could. I took My car in today to get new tires mounted and balanced. $156 and I get huge paint chips in my wheels and on my brake caliper. Complete rush job, clearly no caution was taken with my vehicle and after they hacked my wheels, the wheel was thrown back on and missed the wheel studs resulting in the wheel hitting and chipping my brake caliper. Unbelievable the complete disregard for other people's property and the lack of attention to detail and quality on their part. I paid $156 for my vehicle to be damaged. read more

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I highly recommend Discount tire! They service your vehicle quickly, they perform quality work, and with a smile.

Most dysfunctional tire shop of all discount tires , don't deal with Mike he is a miserable and thinks he knows it all but has no clue , worst customer service , they think you can tell customers of 10 years how to do business when it's people like me that made company's that they work for , change your front desk clowns or you will start losing customers anyone reading this take it to pep boys or some other place , it went down hill right from the first talk on the phone , take it elsewhere your better off. Garbage service up front , read more

Do not elect for the financing without reading this first!! To preface the associate that I worked with was professional and friendly. That's about where the good ends. I had come in to get a patch put on my tire, come to find out the tread is too low for them to patch it and it needs replacement. Okay no problem I let the issue go longer than I should and was already suspecting id need to replace at least the one affected tire. So I start talking to them about financing and was speaking to either the owner of the location or the main manager. I don't remember off the top of my head but he said he was "just helping out today". So we start discussing financing and he offers to get me qualified with a "super soft credit check, it won't even affect your credit". This turned out to be lie number one. It is a hard credit pull that credit karma chase credit monitoring and capital one credit monitoring all picked up immediately as a hard inquiry. And when I say immediately, I mean I was mid sentence with the rep about being denied when I got the notifications of a hard pull being added to my credit report. As mentioned they had told me I was denied which was lie number two. There is now an open account linked to synchrony (the financing company disc. Tire uses) for dstr(disc. Tire) on the date I was in store for the amount initially requested for financing. I don't necessarily think this was fraudulent I think it was just lack of knowledge on the associates part but still. Do not trust them with your credit or at the very least do it knowing what the risk to your credit is. read more

Excellent advice for all tire related issues. Professional knowledgeable and friendly read more

I went to discount tire just to get my tire pressure checked because my light was on. Turns out my back left tire was flat. Don't know how I didn't know that. I was in a rush because I had appointments and lots of things to do but they were able to install 4 brand new tires in less than 35 minutes. I've never received anything less than stellar service from the Discount Tire location in Lombard and now the location in Schaumburg. I am a customer for life. read more

I have been buying tires from Discount Tire for years with several vehicles. Good prices, good choices and good service. But... lately they are more intent on selling you new tires than servicing the ones you bought. When your tires start to show a little wear they start with a hard sell to buy new ones, eventually refusing to rotate them citing "safety concerns". There's a good chance It's B.S. Do a little research and get a second opinion. read more

Discount Tire is the go to spot for getting tires, repaired or balanced. They have an easy online appointment booking system which is super convenient to see which of their locations have the soonest appointment. Service at all their locations have been great and they try to accommodate you and your schedule no matter what. I'll never go anywhere else to get new tires or repairs. I bought a brand new 2020 vehicle and my dealer said it won't cost less than $40 to patch a nail that was in my tire... Discount Tire they do it for free regardless if you've gotten tires here before. read more

Discount Tire won me as a customer about 20 years ago when they repaired a tire with a nail in it for free. I made sure I found a Discount Tire in my area when I was in need of tires for real. I have found every store the same courteous, efficient and honest service. read more

Recently been in the process of modding my new Si and I was in need of some new tires to match the uptick in horsepower. I decided to swap out the OEM all season for the Pirelli P-Zero. I have dealt with Discount Tires on a few other occasions, including this location, and the service has always been on point. Par for the course on this visit as well. I did my initial shopping online, and prices here were cheaper than my other go to source, Tire Rack. Also an unexpected bonus was the fact that my local Discount Tire even had the tire I wanted in stock. This was an awesome surprise, as the P-Zero nearly always has to be ordered. My guess is somebody else ordered them and then never showed up for the install. Worked out nicely for me. So I went from online order to showing up and having my instal in a span of only a few hours. My previous experience with Discount Tire has been rapid service, so I decided to just swing by during my lunch break from work. This turned out to be more than adequate. They had my ride outfitted and had me out the door in about 30 min. Mounting and balancing work was also on point. No floaty feeling at speed and the car feels tight as a drum around corners. I would not hesitate to call on these folks again the next time I am in need. read more

Discount Tire - P-Zero swap - Tires Near Me - Schaumburg, Illinois

If you buy tires from Discount Tires, the great thing about it is they do free rotations and free checks. They actually put my tire back on that somehow had come off at no charge. It was awesome! They do pressure you to buy new tires...every time....warning that the tread is dangerously low. Not sure how that could happen in 18 months but I suppose it's possible. I only drive my car 2x a week, but....it could happen I guess. Ha! Anyways, so long as can say no when you feel you should, Discount Tires does have some low prices and generally good customer service. read more

Every Discount Tire I go to is great. This is my first time at Schaumburg. They go through my tires to see what I need and if there isn't a problem, they don't make one up! They got me in and out very quickly! That's always a plus!! Make an appointment before you go. You don't have to, but it's easier because you eat out as priority than waiting customers. Also if you purchased DT tires, rotation for the life of the tires is free! This is why I always come back! Great service, people aren't trying to sell me things I don't need and they're friendly. read more

Great service and very fair prices. We were thoroughly impressed by the level of professionalism. The Assistant Manager, Matt Vogrig was so nice. we are very grateful and so happy with our new tires! Many thanks, Matt!! read more

A month ago I went in for service and noticed rips in my steering wheel when I picked up my car. Photos were taken by the staff and I was told that a claim would be submitted. I was told I should receive a follow up phone call regarding the claim and no other information was given to me at the time. I had to come back to have the tire service completed and followed up on the claim. I was given 866-608-9802 in which I've left four voicemail messages since the incident with no call back. I visited the Schaumburg, IL Discount Tire location again on 7/9 to ask about the claim and find out the status. They then gave me a different phone number to call without any claim number or additional information. I called 480-606-6927 and left a message for Jim who I spoke to later that day. He asked for my claim number but I told him that no claim number was provided to me. He also did not find any claim submitted under my name or phone number. Today, I called the Schaumburg location again to ask for the claim number. I spoke with Brian, who told me that there isn't a claim number provided when they submit a claim and that my phone number is what Jim needs. I mentioned that I provided my phone number and name already but no claim was found. I've just left a message again for Jim to ask for assistance. I've been an advocate for Discount Tire for years and always spoke highly of the business and their friendly service. Even when something went wrong they've handled it in a prompt and professional way however over the past couple of years the service has noticeably declined. I switched to the Schaumburg location several years prior due to a decline in service at another Discount Tire store. Unfortunately, I feel like I'm getting the run around and needless to say it has been frustrating. This continue to exemplify the poor service that I've been receiving. I really hope this feedback helps not only with escalating my claim but also helps to improve on the service levels at the local Discount Tire locations. read more

Discount Tire - Damage to steering wheel after tire service - Tires Near Me - Schaumburg, Illinois

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Best place everrrrrrrr! I feel like they took care of all my tire issues, they gave me all possible options, and even provided the snacks for my stress eating. Customer service is top notch! Very happy customer. read more

I arrived at 7:55am for my 8am appointment and they took me promptly. The employees there are extremely friendly and thorough. I was in and out in less than 30 mins for a new set of tires. I went online to their website to price match my tires and a Discount Tires associate emailed me the next day saying they will price match to the cheaper price I found. The store also received my tires I ordered the next day after calling them to make an appointment. Everything is very efficient. I must also compliment them on their safety protocols in the COVID era. This is by far the cleanest, most cautious environment I've been in since the pandemic. Every detail to keep all of us safe has been considered. read more

Firstly, I called NTB months ago and they were rude and impatient. I called this place months ago and the guy could not have been more accommodating for someone who was not even in the store. Today I got a flat, I guess my intuition about needing new tires was spot on. My car was in the garage within 20 minutes of arriving. In and out in less than an hour. And it's a Saturday. These guys are efficient and amazing. read more

Update to my last review. When I had new tires put on less than a year ago, they broke 2 of my TPMS sensors. I had to pay over 120 bucks for 2 new sensors. Never had broken sensors, or, sensor issues in the past (on any of my vehicles, which I had never taken here). Now, my TPMS light is on (not the one for low tire pressure; but, the one for TPMS error)... Cool... Down to 1 star. read more