Repaired my tire for free even though I didn't purchase it there. Wonderful customer service. I know where to go when I need new tires.

One day, my dashboard suddenly started flashing the brake warning light. I found this shop on Yelp near my job and gave them a call to see if they could take a look at my car. They checked my car, gave me a quote and provided feedback regarding what the car actually needs. I spoke to my brother and went to another repair shop where they priced it much higher. So the following few days I called back to bring in my car for service. Craig reassured me that the brakes were not issue but other issues would be the issue and make the car unsafe to drive. They were kind enough to lend me a loaner car for the weekend, and to my surprise, I got a call Friday evening that my car was ready for a pick up! The whole team was super friendly, it's a family owned business and it shows. They have me a clear itemized breakdown of everything that needed work, no pressure or upselling and were very accommodating throughout the process. Overall it was a smooth experience, and I look forward to coming back when needed! read more

Excellent work by this establishment. I would recommend this repair company to anyone in need of auto repairs. They are very nice people too. read more

Never again will I not double check the bill. My oil change was supposed to $75 instead it was $85. Oil used 4.75 qts. When checking in guy at the computer said $5 up charge for oil filter it was $10 extra on the bill. Don't screw the customer and your survival rate may increase read more

After getting some work done on my AC, at first I wasn't completely satisfied with the result. I called to ask about getting the job touched up. The first guy I talked to on the phone wasn't very helpful but after some persuasion, Craig, the owner, got involved and offered to make it right, which he did first thing the next day. He fixed the job satisfactorily at no extra cost and introduced himself personally. I appreciate Craig's integrity in reaching for customer satisfaction - that's pretty rare these days. read more

Great customer service! Called the day before to make an appointment. Left the car in

From the moment I reached out on Yelp to cashing out I was taken excellent care of. They were responsive to my messaging and calls which was great. They were able to change my front headlight at a reasonable price and in a very timely manner. I will be coming back here as they took care of me from start to finish. They even went above and beyond by changing out my license plate which was bolted on at no extra charge, how nice!!! Will be driving back and forth from Elgin to take my vehicle needs here. Thank you so much! read more

I called this place for a quote, the guy sounds like is just waking up and is either talking very low and whispering. I had to asked every question and he didn't even volunteer to be helpful. Strange I asked what brand of product does the business use, he says its not a brand it a name, Clear something? I told him I have not heard of them, could he tell me more. He couldn't. Red flag ! read more

We took our car here because we were getting an engine notification to service the tire pressure system. $400 dollars later, and in unnecessary battery change later, the issue WAS NOT ADDRESSED. Think about going to the doctor with an ear infection and walking out with a cast in your leg and 400 poorer. That's how we feel. We were pretty loyal to the store, and we don't think of ever going back. Note: all the tires were replaced there at very high cost a year prior to this. My brake squeaks ever since. read more

Performance Auto Center - Auto Repair Near Me - Elk Grove Village, Illinois

Stuff was really nice. I Did maintain my vehicle here. Can recommend, fast and high quality services

I had my coolant and brake fluid flushed. Rei is great to work with. Very professional and answered all my questions.

Performance Auto is the most reliable auto repair I have ever experienced. I feel fortunate to have such high quality and reliable service. Stop looking, this is the place! read more

. UPDATE- I left this place and not even 24 hours later the AC stopped working again after I paid over $200 for a diagnostic that was supposed to be free. I paid almost $1300 for a various amount of work and I feel that they took me for a ride since I'm an out of Towner and knew I'd be out of town by the time I figured it out. Never coming back. Don't waste your money. Not as trustworthy as I thought. read more

I've been coming here for a few years now with all my auto repairs and maintenance needs for my vehicles. They have always taken care of each repair the first time around and always recommend services that are needed. Always honest and fair pricing each time. Thanks Craig & the team for always getting taking care of my vehicles. read more

So very happy with the service here, it was my first visit! I'm upset with myself for not discovering this shop sooner. My windshield wipers disconnected while I was driving through the rain, they were able to take me in with little notice and got everything working properly... within half an hour! The charges were extremely fair and Sean was so nice and understanding. Highly recommend this place, I will be back! read more

Brakes on my jeep started grinding last night. Went on their web-site to try and schedule an appoint for today, the nest day, to at least have them look at it. before they even opened got an e-mail saying to bring it in when I could. Dropped off the truck at 10 am. At around 2 pm Craig called with a quote for the rears and said I still had about 15% life in the fronts. After a couple minutes to think about it I had them do both front and rear brakes with new rotors. Said the truck would be done by 5pm. Same day. I was there at 4:45 and passed my truck going on a test drive. I went and we went over the invoice and before I could write my check he was back from the test drive. Very fair pricing I thought. I did not shop around before I needed it fixed. Very happy with the results. Thank you Craig. read more

This is the best repair shop I have ever been to! Their prices are reasonable and they are very honest. I've never felt better taking my car in to get looked at than I do here at performance auto. My car has been through a lot as it was used for construction but they did not judge me and got my car back up and running! I'll be going back soon to get the battery looked at. Definitely go here!!!! read more

I reached out to them for a brake repair quote through Yelp, and they responded quickly. The offered quote was the best amongst all the responses I received. So giving them 5 stars for their online follow up. I ended up taking my car to the dealership due to another outstanding issue, but wanted to leave this business a good feedback for their quote and online engagement. read more

I've had all my cars serviced at Performance Automotive for years. The service is great! FAST and VERY fairly priced. I used to only take my cars to dealerships in fear I'll have a bad mechanic work on it. But have switched all vehicles now to Performance Auto. Same day/hour service often for small repairs and/or maintenance. Performance automotive definitely is qualified, knowledgeable and such a privilege to work with. Recommend to anyone in the area, but worth it to travel to them as well. read more

Craig is a great, trustworthy, friendly guy. His staff is just as personable and understanding. There has been more than one occasion where I have showed up unannounced with an issue and Craig or his staff has ensured that at the very least they make time to figure the problem out and set up timetable for the repair process. If you need an oil change or a repair I cannot recommend this place any higher. read more

I brought my Lexus Rx350 in for normal maintenance. They not only found I needed front brakes, they found my control arms were bad as well. They saved my tires by doing this. We replaced the struts also. The experienced guys at Performance are true pros. I've been bringing my car there for 6 years now and will not go anywhere else. They look out for me and my car. read more

Another great visit at Performance Automotive Center! Came in for an oil chance and it was significantly cheaper than ZIEGLER. Not only the, I tried going to ZIEGLER last week for an oil change only to be told wait time would be an hour and a half. I was in and out of PAC within 25 min. Craig was super kind and helpful! read more

For years I've learned whether routine service or needing immediate attention- Performance Auto is the right place. They do it all to perfection. The owner, Craig, takes a personal interest in overseeing every facet of their service in cooperation with a dedicated talented and credentialed staff. They explore the most competitive cost for highest quality parts timely availible in the increasing logistic choice of suppliers supported from the flood of those gigantic new buildings with countless shippers.. This adds to their firmly embedded corner stone legacy of integrity with every move. It's made them what they are and will forever be. read more

Genuinely the best mechanic/repair shop I've ever been to! I came in for an oil change and alignment after having new tires placed elsewhere, and I wish I had just brought my car here from the start. Rick at the front desk is wonderful, as are their mechanics. If you're not 100% satisfied with anything, they let you bring your car back, no questions asked! Extremely reasonable prices and veryyy honest, high quality work! While I was waiting for my car, one of the mechanics found a problem in another car being serviced, where something (possibly brakes) were worn down 40%. I heard the owner ask the mechanic, "Would you replace that on your car?". The mechanic said no, so the owner said "Ok then we're not replacing it on theirs yet either". I genuinely trust these guys with my car and any diagnosis they give me. So happy to have found them, and I look forward to bringing my car here for ALL FUTURE WORK! :) Thank you guys for taking the fear out of car repairs and maintenance!!! read more

My experience - reach out to shop on facebook and ask for price quote on brake job. Person gives me a price, I make appointment to bring my car in a few days later. Arrive at shop for my appointment, show them the conversation (I believe the owner), he says "oh, no way can I do the job for that much money, I won't make any money on it.". I said, "well, your guy quoted the price, you may want to consider standing behind it and then providing him with more training. I have the parts and I'm here now. His response, "no, sorry, not doing it". Alright then, thank you and have a great day. I do not recommend doing business with an establishment such as this! read more

I came here after having a bad experience at a dealership where they wouldn't do a wheel allignment right. I messaged performance before coming by if they could help me out since my steering wheel was off centered and my car was pulling to the right. The owner messaged me back willing to help and to bring it by to take a look. And for $50 less than what I paid at the dealership, they fix it with no problem! The customer service and wheel allignment was great and I couldn't ask for more. I will definitely come back here for my oil change which will be due soon! read more

Craig and his team at performance automotive our hands down among the best in the business. Whenever I have a problem with my car I know my issues will be taken care of in a timely and affordable matter. I highly recommend them read more

Very friendly and honest! Came in thinking there was an issue with my alternator but after testing it they assured me it was still functioning properly. Shows they have the customer's best interest in mind. The price they quoted me if they were to change the alternator was also very reasonable and the lowest in the area. read more

First of all, they gave us one price, for fice times!!!!, because we was not sure what to do. When we came to pick up the car, they tell us that they forgot include the battery...so they up the price. We tell them that this was not our problem, we approve the estimate under the other price. So, finally, they gave up....but after we talk a lot. The place is clean. After less than one month we have again problems...so we went to another place. read more

Craig and his staff are awesome! They take excellent care of all of our cars for work. Always fits us in for a last minute oil change or whatever we need. They do a great job at a fair price. I highly recommend these guys for any repair needs. read more

Performance Auto Center - Auto Repair Near Me - Elk Grove Village, Illinois

I have used them for years. Craig lied to me and told me I needed front brakes, I went at my tire place and had them rotated and I asked how much front brake I had left he said plenty. I called Craig out on that and he said he got rid of the guy. Last visit they said do you smell burning because you have a valve cover gasket leak. I worked on cars when I was younger so checked it out no leak. Then he assumed I was an idiot and did not know that the flow of a valve gasket leak would land on the exhaust manifold. Make him show you why the repair is needed. Be warned! read more

This has been my one and only service center for all of my vehicles since they opened and I have never been disappointed. Craig runs a tight ship- everyone on his team are ethical, hard-working, and very capable. They always communicate clearly and accurately. I would never consider taking my car anywhere else. Truly first-class service every time. read more

Where do I begin? My mom and my step dad started coming here first because they live down the road and have boasted about the wonderful service they've received here, so when it came time for my car to go in to the shop they recommended I came here, and I'm glad I did. This shop is the most honest, cleanest, and friendliest in the game. I live in the heart of Chicago, and I've had my fair share of seedy shops and techs, so coming in to this shop is a breath of fresh air. I don't mind driving 20+ miles to get to this shop because I know they're going to do an amazing job. read more

Performance Auto has been such a great place for our car maintenance. We live in Chicago now after living down the road from the place and still drive out for Craig and the team to work on our car because of the great service. Craig has always been very honest and upfront on things and never upsells us. He tells everything as is. Couldn't recommend this place enough. read more

Craig is a great guy, they will listen to you and will work with you, and they are very professional. The staff is great too, I highly recommend this place. There's also a very familiar feeling to the place. It's not like the client is just one more number. They will take care of your car for sure. Prices are ok, a little high for my taste but that's everywhere, so I rather pay the same but be treated well. Thank you everyone there! Great Job! read more

I Came across this great repair shop a few years ago, when I was getting a quote on a time in belt and a water pump replacement on my MDX.They were the cheapest and fastest to get it done. So there after I felt very comfortable taking my BMW, and I'm very satisfied with all the work and very reasonable prices. So glad that I found the shop! read more

Honest mechanics, identified an exhaust problem but said that due to the nature of the problem a specialist might give a better deal. I appreciate the advice and will certainly come back for other general auto issues. 100% worth giving them a try. read more

Thank you so much for the quick, professional service. After being told there was a four day wait at the dealership for a oil change I took a chance and stopped in. Craig and his staff got me right in and the price was awesome too! I highly recommend Performance Auto Center for all your automobile repair and maintance needs. read more

Performance Auto Center - Auto Repair Near Me - Elk Grove Village, Illinois

Love this place! Finally found a repair shop with trustworthy service. I found this place from reading positive reviews on a number of different sites so thought I'd give it a try. My husband needed a new starter in his Chevy Silverado on Columbus Day and they were able to take his vehicle in right away and fix it the same day. The price was right too and much better than the Chevy dealer. My Honda CRV needed everything, a new caliper, rotors, brake pads, spark plugs, new serpentine belt, transmission service and other regular maintenance. I was so happy with the price I paid for all that work. I know that the dealer would have charged me twice what I paid today. The service was high quality, fast and efficient. You can tell when you walk in, that Craig, the owner, really cares about his customers and his business. I have never seen a cleaner shop either. I highly recommend this repair shop!! I got in my car today and it hasn't run better since I drove it off the showroom floor 105,000 miles ago. I have found a place to keep me driving my Honda for another 100,000 miles. Thanks! read more

Thanks Craig for going the extra mile in getting my car through the emission test process.