I see April suggests I call them to fix the problems. As I said in my latest review, I can't trust their work. When I saw the nails sticking out of our ceiling, stopped the work, and called him, the contractor said I didn't tell him we had an open beam ceiling, so it was my fault. First, I did tell him. Second, the contractor is supposed to check for that kind of thing, and not rely on a homeowner knowing what to warn him about. Third, laborers have to know how to locate framing and hit it when they nail sheathing. Where nails missed in many places they just went into sheetrock, not wood. I've also found that the room with the open beam ceiling gets much hotter in the summer than it did when it was covered with silver cedar shakes, which reflected and insulated better than dark asphalt shingles. A friend commented that a good roofer would have recommended insulation board under the new shingles over an open beam ceiling, instead of plywood. I think the problems were mainly due to a lack of attention from the contractor and foreman. The lack of attention and inexperienced crew was because they were over extended, with too many concurrent jobs. I'm sorry, I really don't like writing negative reviews, but incorrect work was done in several aspects of this job, and the contractor blamed me for their mistakes. People should know that. read more

Advanced Roofing is amazing!!! I have so much pride in my own business and team and how we operate as a well oiled machine, and Advanced Roofing is no different. Dave, Dave Jr, April and their entire team at Advanced Roofing are so organized, speedy, professional, and knowledgeable at what they do. They did all three of our roofs in four days!! They had a huge crew, dump trucks, guys showing up to deliver materials so the crew could keep working. All the guys worked so well with each other and all of them were so kind and happy the whole time! I have no idea how they did such beautiful and detailed work that quickly but we are so happy with the roofs and how they turned out. The quality is amazing and the expedience of it all was very much appreciated too. We highly recommend Advanced Roofing. They are very sought after though, so do keep that in mind when booking them. They book out, but they're worth it!! - Kate & JP McCaffrey read more

Value Value Value Value!!! Dave is Knowledgeable and explains Options. April is all about Communication, Answering all Questions making sure we understood what was going to happen with a Check list of what we needed to do and expect which we gave to our Renters and Neighbors What a GREAT IDEA. The Team that installed our NEW ROOF was Excellent working together! No DRAMA! Cleaned up everyday. Our Gutters got resealed and Cleaned. New Flashing on A Dormer Window and removed and old Heater Vent no longer in Use. We had a leak that started with 1st Rain before we could get roof on: Dave and his Team came over in a weather Break and Repaired as a Courteney till Weather Cleared and they could do our Roof. Quality Product ~ Great Installation Team ~ Customer Service ~ Competitive Pricing = VALUE!!! Shout to Jenks Gutters Alameda for the Referral ~ thank You!!! read more

Advanced Roofing is our go-to roofing contractor for both our residential and commercial projects. April is absolutely amazing! She is always helpful and professional. She takes time to make sure we clearly understand the process, timing, and associated costs. Dave is an expert roofer and always provides a solution to our roofing issues. I trust the team at Advanced Roofing Services with all of our properties and would highly recommend them for any of your roofing needs. Dixie Divine CEO/Broker Prime Commercial, Inc. & Prime Commercial Management, Inc. read more

Called and got return call the same day. Roofer came out ,on schedule, Quickly fixed the problem. Cost was far less than I thought it would be. highly recommend. read more

Before reading this post this roofing company will state the following, which to me is a cop-out "Please be advised that when tearing off roofing, the possibility exists that dust or debris may enter the attic/interior space. It is the owners' responsibility to cover or remove valuables stored in the attic/interior spaces. Loose wall or ceiling fixtures should also be secured" We recently went up to attic to do a home inspection and found a bunch of left over debris from the roof tear out they did. We understand that they are not responsible for attic clean up but an experienced roof remover would have placed tarps inside the attic for easy removal and pride themselves that they will not leave a mess. This roof was done a year ago, they probably figured no one goes up there anyway. See pictures attached. They are not taking any kind of responsibility and this is poor workmanship, they should do their best to keep your customers happy. If you want a clean job use someone that will clean up after they are done and guarantee they will meet your expectations in clean up. You will be stuck with a major expense! Don't use this company. read more

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FIRST AND FOREMOST: I'm no builder. What I know about roofing, I learned through Google and asking around. Stuff like this scares the daylights out of me. THAT SAID: Our 107-year old house needed a new roof. AND THESE GUYS CAME THROUGH: Their prices were competitive. Everyone I spoke with was well-informed, responsive and nice. They were attentive and flexible. BETTER STILL: They started a week sooner than planned. Every day the crew arrived at 7:59 a.m. and every evening left the entire property completely swept-up and tidy. AND: They added value. There was some dry rot, so they let me know, got the materials and fixed it. There was a drainage problem, which they identified, offered a solution and fixed. The price bumps were well-documented and reasonable. BEST OF ALL: It started raining the day they finished. Sweet! read more

ROOF SHOPPERS BE WARNED: I just had an Oakland-based attic service provider spend the day extracting all the splintered debris, loose nails and particulate roofing material ADVANCED ROOFING SERVICES, INC. left in the wake of putting a new roof on my home three years ago. Shame on me for never having looked in the attic since the new roof was put on, but shame on ADVANCED ROOFING SERVICES for leaving my attic in such a state--I had to pay just under $2,500.00 to have my attic cleaned up to my satisfaction. Things to review before, during and after ARS has completed the job of putting on your new roof: * Request to inspect the exposed attic for debris and request removal before the new roof is placed back on b/c it will cost more to remove the debris through a small attic access hole * Request that the roofers patch any holes that might allow mice and/or rats to enter (the drought is forcing rodents into homes in their quest for a water supply) * Don't pay for the job until you are completely satisfied and have inspected every last detail An unsatisfied customer read more

They came out and did my roof 11 yrs ago and I have had zero problems. About 5 years ago I had a solar tube installed (not by them) and sure enough, it started to leak about 2 years ago. After trying with moderate success to patch it up myself for two seasons, this year I gave them a call. Dave (owner) came out to assess on a Thursday, work was completed on the following Friday -- all this at a time (October) when roofers are in high demand. They are professional, courteous, clean and quick. Highest marks. read more

Once these guys got out and did the job, our roof was all fixed up and we have no more leaks. I initially called about one two annoying spots that I could see water damage on the wall coming in, and they climbed up there, inspected the whole roof (mind you, my roof is about 40 feet off the ground with no flat parts except for around 8 feet at the very back!), gave us a thorough explanation of everything they thought needed to be serviced (which was actually a lot of things we had no idea were going on up there), and a quote. After comparing with two other bids, we picked Advanced Roofing. 4 stars instead of 5 just because it was like pulling teeth trying to get a hold of them at their office number, I had to be REALLY diligent, like hello? I would like to PAY YOU MONEY, do you want to take my money please? Besides that, everything was smooth sailing and we've had no problems since (this work was done a while back, long enough to see what heavy rains would do). Highly recommended! read more

I honestly had a very good experience working with Advance Roofing. I am an architect and know a few things about roofing. I am very satisfied with how this job turned out. They gave us a quote to do the work and were very competitive. I was only talking to high-end roofers that had a good reputation, and I was looking for an outfit that understood the special problems that come with a 100 year old home. They were upfront about what was included in the contract pricing and what wasn't (there was the potential for dry rot repair in at least one area of our home). Everyone I dealt with in this process was very helpful. That includes the office staff, the owner (who also did a bit of work), the manager who quoted the job and came out for inspections (and also did a bit of work), the carpenters who were needed to repair our porch, the roofers, and the gutter guy. They guarantee their work for five years, but I expect this roof to last a long time. ____________________________ Now, let me make a few general comments about the roofing experience. It is hard to get contractors to come out to your home during the winter, because they are overwhelmed with emergencies. I was told by some that they couldn't come out to quote the job for months. Just be prepared and don't wait to the last minute. Once you do have a contract, you will be put in a queue. We signed a contract in December and the work happened in April. Advanced offered to put temporary tarps up if necessary for our leaks in the interim. Schedules change- they actually came the week before the date we had agreed to, probably because of a cancellation. They called me that morning and were on site in an hour. Because roofers are behind and always dealing with the current weather, they need to jump in when they can. You need to be flexible. I was very concerned about the mess of ripping the roof off of the house. They tried to be neat and did a great job, I think, but that doesn't mean there wasn't stuff on the ground. It is inevitable. And for the reviewer who was mad about the junk in her attic, I know that roofers don't to that automatically. If you have to take the roof down to the joists and start with new plywood, your attic is going to be a disaster, and you will need to discuss your options with the roofer in advance. Hope that will help all of you out there. Good luck! read more

I am a patient customer, and after working with this company for over a year and spending thousands of dollars with them I give up and here is why: -Many, many missed appointments. My time is clearly not valued and I have had to take time off work only to find out that no one shows up. -Good luck if you get a hold of the office. They rarely answer the phone and do not always call back. -Paid for the repair of a leak. It still leaks. They tell us they will come out and have a look and never do. -Apparently they do not guarantee leak repairs -In a re-roof project they did for us, they did not perform everything written up in the contract. We had to walk them through the contract before they would fix their incomplete work. Save your money, stress and time. This company is terrible. Sadly, I thought the owner was a good guy, he came out and did the initial estimate. But once the contract was signed the nightmare began. read more

A few months ago I pursued bids from three local roofing companies. I made an appointment with Advanced for the morning of May 10th and they never showed up. Hours after the appointment they showed up while I was not home and left a business card with no note. So, that was enough of a lesson for me; I went with another company. read more

The only reason that I am not giving these guys 5 stars is because my experience with them is fairly limited. The rain was crazy today and I looked down at my kitchen floor in the middle of my house and saw a big puddle of water on the floor. We called another contractor first, left a message and they never called us back. In the meantime, we had called Advanced Roofing and they were very friendly on the phone. They said they would call us back with a time frame that they would arrive. We didn't hear from them for a while, so we called back. They had a big emergency come up (somebody's roof blew off?!) and were delayed and still couldn't really give us a timeframe. It was okay, because we were home for the day and our problem certainly wasn't an emergency, although we did have a lot of water coming in, we rigged up buckets to get most of it. Anyways, they stopped taking new jobs and these guys tag-teamed it all day to make sure they got to everyone. They went up on our roof to do a wet repair job for what seemed like a reasonable price to us. After, I did some research on them and have found nothing but really positive things written about them. Based on this limited experience, I would recommend them in a crisis and would definitely get a bid from them for a bigger job. read more

Horrible. I tried for months to get them to fix some broken tiles on my roof. I finally gave up and asked my husband to try, he had no luck, either. Then it was our solar system company's turn to try, Adanced Roofing is giving them the runaround, too. Forget it. Adanced Roofing will not communicate like normal businesses do, the office manager will say that she'll talk to the roofer and get back to you, but she never will. You follow up, via phone call or email, and the responses range from no response at all to "I'll get back to you tomorrow and set up a schedule," and it never happens. This has been going on for months. Adanced Roofing does not want your business nor your money, so don't bother trying to give it to them. They don't need to be in business, all they do is play mind games with customers. read more

Love, love, LOVE these people! I had them replace my leaky roof in 2003 during the rainiy season. They were the absolute definition of professionalism and excellent customer service and even came in under their original bid, which was AMAZING! Fast forward to rainy January 2011. My roof started a trickly little leak so (still under my 10-year guarantee) I called up. The friendly and warm receptionist quickly and easily found my account and sent a guy out the same day to inspect my roof and make the small needed repair. Now, THAT'S a service guarantee worth having! I have often thought about how pleasant my roofing experience was as I listened to others recounting their roofer nightmares, Avoid the nightmares and just hire these guys. read more

THEY DID NOT RETURN MY CALL AS STATED ON THEIR VOICE MAIL GREETING!!! Due to the fact they are listed in the Diamond Certified directory, I called this company expecting great customer service and diamond level interactions. I called to get an appointment for an initial roof inspection and to receive professional advice to repair or replace my roof during their listed business hours and reached their voice mail. I left my return contact information as requested on their greeting message and have not received a return call as of a week later. They made it easy for me to remove them from my list of prospective roofing contractors. I'd give them zero stars if I could and also 5 thumbs down. If this is "Advanced" roofing service and Diamond Certified by roofing industry standards .... SCARY!!!! read more

As part of a kitchen remodel we had Advanced Roofing replace both our asphalt shingle and tar & gravel roofs. We were very happy with both their workmanship & our interactions with the office and would definitely use them again. We sought bids from two Diamond Certified roofers (diamondcertified.com) -- one unnamed and Advanced Roofing. The first one had a substantially higher bid, was late to two meetings and was pushing to sign a contract. On the other hand Dave from Advanced presented a substantially lower bid, was on time, friendly, and never pressed to get something signed. The 3 references we contacted all were very satisfied with their work. Once we did sign up they kept us well informed as to where we stood in the queue. While we were waiting a storm passed through which revealed a leak around a skylight. I called the office that night to see if that would help us move up the queue and without asking they showed up the next morning in the rain to cover that part of the roof in plastic. Once they started it took 3 and a half days. Putting on a roof generates quite a mess and at the end of each day they thoroughly cleaned up around the house. I was home one of the mornings and met the crew when they arrived -- they were very friendly, obviously experienced (not all kids) and interested in how I thought the job was going. When they were done we were mildly unhappy with how some of the new flashing looked around the chimney. With a call to the office they said no problem and were out there the next day to take care of it. A week or two later (after they had been paid) they called to make sure we were completely satisfied with the job. It was a top-notch experience from beginning to end -- highly recommended. read more

I have been waiting for over a month to get a estimate from Advanced roofing services. I have called 5 times asking when i would get ether a verbal or written estimate. The receptionist would ramble on about how she wasn't the one who typed up the invoices and about her heath concerns. She assured me every time I called that she would pass on my info to the owner. I just called again today and asked again about getting my estimate. She told me that the owner probably discarded my information because I expressed that I was dissatisfied with there customer service. I find this to be very bad service and wonder what would happen if I did ever get a estimate. By far the worst experience I have had working with a roofing company. read more

Advanced did the roof on my house and did a great job at a good price. I recommend them to my clients as well.

First and last time I am dealing with this company. April, who answers the phone has no customer service skills. John and David never get back to you when you leave messages. read more

Horrible, horrible customer service. I attempted to use this company and was absolutely shut down from even a conversation about the project. They decided from first email they were not going to work with me and made very rude responses in subsequent emails when I tried to explain the project. Don't waste your time on these people. read more

This company has very unprofessional customer service. I just called to request a quote for my roof in Concord, and the woman on the phone greeted me so rudely, and when I told her that I was in Concord, she said that the company doesn't even serve homes in Concord, even though the Good Service Guide states that they serve the East Bay. Without apology, she said that Concord isn't in the East Bay! It's one thing to mislead your potential clients and not serve all of the cities in the East Bay, but it is a completely other beast to claim that Concord isn't even in the East Bay when it clearly is! I wouldn't recommend this company. read more

These guys suck! Especially April, the manager / scheduler. Why? She will not book a firm appointment, so, if you want to know when your workers are supposed to show up, forget it. (Plan on taking the day off and hoping they show.) Second, she give you a window of time when they are supposed to arrive, but, she will change that window at a whim. Next, they will not show when she says they will. When you call back to complain, she will talk over you, and tell you that it is your fault for not calling her and confirming the appointment time (it would have been nice if you asked me to do that Ms. April!) Finally, when you try to get a word in, she just keeps yammering . . . She is extremely rude and unprofessional. Seriously dysfunction going on here. If you want an absolutely horrible experience with a roofing contractor, call April. read more

Advanced Roofing was recommended to me by my amazing real estate agent, Kate McCaffrey, who, if you ever need an agent in Alameda, is the best. And here again, she was right on the money. Advanced Roofing was amazing. They quoted me $1000 less than Central Bay Roofing. It was actually the owner of Adv Roofing who shot out and took care of our need, not a huge job, but quickly done. They were definitely good about working with our needs on short notice. Would absolutely use them again. read more

This company took the time to write us a note. While I can't speak to the quality of the work, I appreciate the effort to address our concerns. read more

We were really happy with the work Advanced did in replacing our roof five years ago. We recently noticed a small leak and contacted them since it was still under warranty. They were out that same day to repair it. Very good service! read more

Advanced Roofing put a new roof on my house two weeks ago. They were extraordinarily professional and diligent in completing the task. They did a great job and everyone from the owner to the workers doing the roof work had a wonderful attitude. That includes the office staff. If you need a new roof do yourself a favor and at least consult with them and obtain an estimate. read more

We had an OLD shake roof that desperately needed to be replaced. We got bids from 3 companies - not only was Advanced Roofing's the lowest but Dave clearly knew what he was talking about. It took a little while to get our job scheduled, but April was responsive throughout. Once the job started, it took a total of four days. Day 1 was the tear off, Day 2 was new plywood, Days 3 and 4 were putting on the new shingles. Every day, the crew cleaned up everything very thoroughly. All the guys were friendly and professional. Our neighbors, who can see our roof better than we can, commented on how hard the guys worked - they were very impressed. Our new roof looks great - we'd recommend Dave, Dave Jr. and Advanced Roofing to anyone! read more