I was able to get an appointment same day rather than going to urgent care. Everyone was very…read morecaring and very much aware of my need. The care was excellent

Incorrect Prescriptions and Poor Follow-Through…read more I had a very poor experience with this office. I purchased two pairs of glasses that ended up being incorrectly made--wrong working distances, wrong bifocal placement, and unusable from day one. I later saw an independent optometrist who confirmed the prescriptions and measurements from this office were not accurate. Despite clear documentation and multiple attempts to resolve the issue, I was only given a partial refund. There was no real follow-up, no accountability, and no meaningful effort to fix the remaining problems. Instead, I continued receiving automated "your glasses are ready" texts long after the issues were known. For the cost involved, basic accuracy and professionalism should not be optional. I recommend verifying all prescriptions and measurements carefully and being prepared to seek a second opinion.

The 2 rudest check in receptionist EVER. Hurt to watch them…read moretreat my mom so disrespectfully. They took 15 min to check her in giggling about made up computer issues eyeing each other while they laughed at her. I hope when they're 90 they get the same treatment

Be prepared to wait a minimum of 30 minutes to see your doctor. That's just in the waiting room…read moreit's another 30 minute wait once you're inside a room. This place has no regard or concern for patien's time. You are at their mercy. I would not recommend this facility.

My daughters and I have been coming here for a few years now. We are overall very happy with the…read morecare we have received here. We will continue to come back and always refer patients here when anyone asks about a great eye doctor. They have great staff, and a great variety of glasses to choose from. The doctors are very friendly and knowledgeable.

Can I give 100 stars? I'm a healthcare consultant and have worked with lots of medical/surgical…read moreoffices. This place is fantastic, better than the best. They are SO-O-O well-organized: when you arrive you are taken from machine to machine so that Dr. Ash has all of the info needed to make his diagnosis when you see him for your actual appointment. I had bilateral cataract surgery done, with an amazing outcome! The colors in this world are so beautiful; they had gradually faded from my experience. More importantly (to the CHP), I can now see the white lines on the highway!! My surgical outcome exceeds my expectations; I experienced zero pain. Very little downtime. Everyone I have met in the waiting room during pre- and post-surgical visits is happy with their care. My only regret? Why did I wait so long?

i have worn eyeglasses most of my life fee years with contacts, but do to a stroke and unable to…read moreuse my left hand leaves me unable to insert contacts. I am a 58 year old male with a -7.50 glasses thick. Dr. Ash is the first doctor that gave me hope with my vision he is very kind explains procedures well, he has a very nice and professional staff I would highly recommend him

I was actually referred to this provider by a family member who had gotten lasik by Dr. Ash over 10…read moreyears ago. I ended up choosing Dr. Ash to do my lasik in March and it wasn't quite the experience you read about. Besides the actual procedure being very uncomfortable, but it was quick... my eyes burned so bad that night that they wouldn't stop watering or hurting. I did not get prescribed pain meds, so I was told to use OTC ibuprofen and it only helped slightly. I did have a follow up the next day and the whites of my eyes were dark red for about 6 weeks, which they said could happen, I guess. I was supposed to get scheduled for a 1 week post op, a 1 month post op, a 2 month post op, etc. They haven't bothered to schedule me. I've called twice to get post op care and they keep stating they will call me and never do. I've gotten no post op care since the day after my surgery. That is scary. Something could be wrong and I wouldn't even know it. I paid in full the day of the procedure, so they have their money and I guess thats all they care about. I do not get the impression they care about their patients and I do not recommend this provider whatsoever. This is a serious procedure that was not cheap, they should make sure their patients are taken care of, healing well, and got the results they were seeking.

Instead of reaching out to other retinal specialists in order to compare the look and health of her…read moreretina from year to year( one even in his own office) who had recently examined my mothers one remaining good eye, he insisted she see yet another retinal surgeon. Not to mention that the first retinal specialist in his own office that she saw just about 6 weeks ago did not refer her to the retinal surgeon. He left my 75 year old mother terrified that her one good eye may be deteriorating to the point of possibly needing a risky surgery; she was so terrified of going completely blind that she could not drive for an hour after leaving his office! Yes, doctors can have differing opinions, but the only way to see if this condition has been progressing to the point of possibly needing surgery is to compare the images of the retina from year to year. All he did was scare her half to death, but did not do his job properly, which would have been to get the old images, talk to previous specialists and THEN make a recommendation

Since the appointment was not actually attended, this review is 100% about the office staff. They…read morehave to be the rudest, most incompetent office staff I have ever seen. They overcharged for a copay. When I asked them to check on it because they charged a higher co-pay than what is stated on our card, the incompetent admin (I believe she said her name was "caterina") refused to check into it. She said "well we can refund him and not see him". When I asked to speak with the office manager she stated she wasn't there, didn't know when she would be back, and no one else knew either. This office needs to fire every single person who is patient facing and try again. I can only recommend to not even try booking, just bypass this office and find another ophthalmologist.

Takes time to fully communicate the issue(s) with the patient....clearly…read more Professional and organized staff.

I had a blepharoplasty (upper eyelid lift) to improve my vision, not as a vanity surgery. The…read moresurgeon (Ethan Tittler, MD) was kind, understanding, experienced, and left me with minimal scarring and much better vision! The office staff was also great, something that is uncommon in doctors' office in recent years! The pic is my eyes before, and 4 weeks after, surgery.

Quality care healing process was easy. Office experience was awesome. Everybody was so kind and…read morevery nice eyes healing perfectly very awesome place to go would highly recommend.

This was definitely not a good experience for me or my father. My father had cataract surgery twice…read morebecause the first wasn't done properly. After the second my fathers eye never healed as promised. His vision got progressively worse. After about 10+ appointments and doctor only spending a few minutes then just prescribing drops each time we decided not to go anymore. After sharing how we felt with the doctor is the first time we experienced any sort of genuine treatment from him. However, it is far too late and we are extremely disappointed and frustrated with the service and care we received.

I was referred to this office and I could not of been a wiser choice. Starting with the…read morereceptionist, who was fantastic. As this was my first visit, she was totally prepared for my visit. The office is super clean and neat, every where I went things were in order. Rather than sit in a room waiting for your eyes to dialate, the nurse comes out to get you ready. I feel it is a faster way of handling the clients. Of course the first thing done, is a total eye exam, then you are moved to see Dr.Tesluk, who goes over you our chart and why you are visiting the office. Overall, the experience is a good one. Everyone at the office knows their job and does a good job in treating and helping you. I would refer my friends to this office, plenty of parking.

They do their job well, but there is a slight element of not being glad that you are coming to…read moretheir office rather than someone else's. Reception could be just a bit warmer, although it is done well according to what the job requires.

I had a very negative experience with valley optometric. They advertised contacts online at a…read moresignificant discount to me. I purchased these contacts and picked them up upon delivery. The next day I received a call and was told it was a mistake on their part and I needed to give the contacts back. I was disappointed and felt it was not my fault that this mistake happened so I went in to speak to the manager Lillian. She explained it was one of her employee's mistake and was asking for me to give the contacts back. I asked them to please, if I give the contacts back to hang on to them for me so I can purchase them directly from you due to the inconvenience of this mix-up. At this point she threatened to kick me out of the practice if I did not give back the contacts. I told them I had a receipt and proof of the discount offer and had no obligation to give them back but as a courtesy I would give them back to them if they would accommodate me by hanging on to them and selling them to me at the price that was correct not the erroneous one caused by their employees mistake. Lillian angrily said she would see what she could do and proceeded to get me kicked out of the practice because I would not respond to her threats so she carried through on her threat to kick me out of the practice. I was given false advertisement and tricked into this problem by their mistake. When I asked for an accommodation and agreed to pay the amount they wanted that was not enough for them. I would not recommend them to anyone. They have signs all over saying that they will adjust your glasses at your own risk. This means if they break your glasses in attempting to adjust them you are financially responsible. Apparently though if they make a mistake and they are responsible for something they will put all the blame on the customer Make threats and carry through on these threats if they don't get exactly what they want.