I had a procedure that the jury is still out on its effectiveness...hit or miss at best. Not quite what I had hoped for. Aside from the procedure I see that consistent staff is definitely a problem. And for me that has translated to followup delays and having to repeatedly hunt down staff for questions left unanswered for too long. As a nurse, I know that no matter how good the provider thinks he maybe, staffing issues can make of break a business. read more

If I could give zero stars, I would. I went to Advanced Pain Care and saw a different doctor than usual I usually see JOSEMARIA "JM" PATERNO, M.D. but he was not available, I came in with my back completely locked up and left worse than when I came in. After waiting over an hour past my appointment, I finally saw Dr. Marco Uribe III, who barely looked at me. He did not examine me or even review the medical history paperwork I was required to fill out before the appointment. He completely ignored the injury that is clearly visible on my MRI and refused to prescribe any real pain medication, saying he "doesn't give meds to people he just met." I've already done physical therapy, chiropractic, and home care. I didn't show up looking for a handout. I showed up because my back gave out. Instead of helping, he suggested a pain psychiatrist and listed meds like Celebrex, Meloxicam, and Lyrica, none of which help with sudden, severe pain. He said he would prescribe a muscle relaxer but never sent it. When I called the main line, the clerk refused to transfer me to the actual clinic, saying "they're with patients" without even checking, and said it could take two days. She wouldn't let me speak with anyone. Honestly, I paid for unnecessary co-pays, a drug test, and X-rays, all to be ignored and dismissed. Worst pain-management visit I've ever had. read more

Advanced Pain Care - Pain Management Near Me - Austin, Texas

So far my apt was at 9:20 am and I am still in the waiting room waiting to be seen and it's after 10 am already. Yes I have asked the front desk about why it's been so long ? and was told I be seen soon . I got the front desk 2 different times asked when can I see the doc and yet it's 10:16 and still I can't even find answers but lady I spoken to I said can I ask you to go in back and ask for details about my visit. Can't believe it it's 10: 17 and I had to ask. Now it's 10:24 got a ready to go back to front desk to ask going to be my turn to see the doctor the lady at the front desk told me they'll be with you shortly just like she said two other times previously to this moment. At that point I said can I speak to someone else, please other than you or your coworkers and she said who would you like to speak to somebody is above you. she said let me go in the back and ask someone. She walked in the back and she said I'll be back to you and talk to you except when she came back I had my back facing her in my seat so therefore, she just yelled at me through the glass window that was between us at this point so she was yelling at my back because she never came up to my face and told me that they're going to be calling you shortly instead she was yelling across the room to the phone where everybody was listening to that 1036. I got called in by a male nurse. I got my height and my weight. Then I got called into a room that was number 11 with the man said then I got to meet the nurse practitioner which was different person. Then I got to meet the doctor. It was completely different person after that so I got to see three different people and I feel like that could've been squash after two hours awaiting for my appointment to even begin. When the actual doctor came into the room, he introduced himself and said I was in surgery not that anyone else told you that after that my appointment with the doctor was fast about 10 minutes. Only talked about my needs and wants and what the next that part was pleasant and accurate Now the females there were three of them sitting in the desk as you walk up, that's whom you see is damn three each and every one of them spoken about their lives and you get to listen to their lives as one of them was a college student and talked about her own life and her three roommates that she had And how she has maintenance problems and how she needs to rush home to the whole time I was sitting there I was listening to the receptionist talking about her college days and her pants and all three of them talked about themselves to the phone where everybody heard them now the females alter three of them at the front desk are very nice. very polite to you. I just feel that they need a little bit more training and how to approach the situation without telling you over and over again they will be with you shortly as you're sitting there for two hours After your appointment should've started read more

Advanced Pain Care - Tv inside waiting room - Pain Management Near Me - Austin, Texas

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DO NOT go to these people. Their office management to start is very bad. You will only talk to practitioners. then they will send you to different places to get x-rays and MRIs that cost a fortune only to lose them and they ask you for more!! They're not good at all for treating people and their "doctors" lack experience! read more

The ONLY great thing about this clinic was Dr Hellman. It's a shame that they changed my Dr. I really miss him and his nurse!

Higgy and team are all amazing. I'll go there to help with my pain without any narcotic pain medication, and they are understanding and helpful to resolve my severe and chronic pain through solving the problem, not just handing out pills like so many other places. They have been great about squeezing me in during a flare up and providing ongoing support. I highly recommend! read more

If you just want to maintain and never get off medication this office is for you. You need to be proactive about your health and do the research yourself and then ask your PA or doctor about your findings. Medications kill. Unfortunately, they do lack chain of custody on UA samples so don't just leave your drug screening sitting around. Short wait times. Courteous staff even though they gossip and lollygag too much for my taste. They occasionally double book appointments so arrive 15-25 minutes early. I personally am changing doctors to move motivated to get me off my medications instead of add more. read more

I was a patient of Advance Care Dr. Malone. I still have pain. He pres ribed Opiates which caused my teeth to rot plus I became addicted. They lowered my .illigrams when President Trump made all pain Dr.'s reduce our pres ription milligrams. He prescribed Percocet, Fentanly, Ocy, Mobic and Pregablin. Dr. Peterson, a Nero-surgeon onAdvance Pain Care staff. The Dr.s and Physian Assistant pitch for spinal cird stimulators. I am on #3 and in pain. Dyring one of my many surgeries, my spinal cord was gouged plus after 23 hrs of inpatient caee, I was discharged with Spinal Fluid running down my leg and was told would stop alo g with the excruciating Magranes caused by spinal fluid loss from Dr. Peterson slicing open my spinal column. After a week, I was rushed to St. Davids main hospital to repair the gouge to stop the the gushibg of spinal fluid. I was hospitalized for several days restricted to my bed plus my head had to remain flat to prevent a excuciating painful migrane. As a Senior Citizen, Advane Pain Care has caused me opiate addicted, toothless, almost killed me with spinal fluid loss, and tatal disgrace of my appearance not to mention the Dr.'s Oath they ignore. I am issolated due to my embaressing lack of teeth which has permantely altered my appearance. I trusted Advance Pain in errors caused I am severly depressed and have lost any reason to existance. Dr. Malone personally brought me to tears and Dr. Allen Dennis had me crying until 8 was anethsized for surgery. They have no respect or compasion for elderly women and men. The Pain begins with Dr. Malone for a less than any resemblance of a life. Dr. Malone has taken years from my life, firced me to have unneeded urine test billed to Medicare, left me dissabled without so much as a sincere appology much less compensation for my injuries infllicted by their office. read more

Stay as far away from this place as possible! Avoid it like the PLAGUE! I contracted MRSA after a routine surgery in the Round Rock facility.This resulted in me fighting for my life in the hospital. What should have been a 2-3 week recovery turned into me missing 6 months of work. Now I'm facing foreclosure on my home!! They didn't care. In fact, this place doesn't value patient care as much as turning a profit. Their goal is to see as many patients as possible to the detriment of their patients. They save time by not taking vitals during visits. The blood-pressure cuffs are just for show. Only once during my 6 months did any nurse take any vitals. The one nurse who did was a visiting nurse. Being out of work for 6 months, I was broke and $5 short of the $40 co-pay and they refused to honor my appointment. The doctors think they are royalty. They have pictures of the doctors faces superimposed over busts of various kings and royalty from around the world! I cannot imagine that type of hubris it takes to have bobble-head made of their doctors. Patient care takes a back seat to their egos. While waiting for my PA to see me, I could hear Dr. Michaud bragging about his new boat, inviting his employees to join him on the lake acting like an immature frat-boy instead of tending to patient related issues. Later that same day, I kept kept calling my pharmacy for my refills, which I was out of. The next day, after an agonizing night, I learned my refill was called in AFTER my pharmacy closed at 8:00pm. There's SO much more I could share, but hopefully this is enough to warn anyone considering or referred to Advanced Pain Care to find someplace else. read more

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As a YOUNG chronic pain patient I cannot recommend Doctor Paterno with Advanced Pain Care enough. Dr. Paterno is one of the most compassionate and empathetic doctors I have ever met. I never have to worry about him talking down to me or doubting the reliability of my symptom reports. He always listens, even if he doesn't necessarily agree. I drive over three hours (one way) to receive care from him and I will continue to make the commute. They are well worth it. read more

Great pain management but terrible reception area. Close and cramp while trying to observe Covid19 protocols. No automatic doors for handicap patients with canes/wheelchairs is unacceptable. The building is still under construction since last year. read more

Advanced Pain Care - Difficult entrance for wheelchairs. - Pain Management Near Me - Austin, Texas

If there were a no-star review, I would give it to these people. They do NOT take individual case histories into account, nor are they interested in hearing anything about it. You might get a meeting with the Doc....once. Then you will be shuffled off to an assistant. If you have a chronic condition that probably won't get better - Do not go here. If you have a broken leg that will get better - they are almost adequate. read more

After waiting for my appointment for over a month, (which was fine and typical for a specialist), I would have expected that they'd verify my insurance before I arrived. Instead, they didn't verify it until I was sitting in their office. They called my insurance company while I sat and waited, so they could see how much money I owed them. I knew my copay for a specialist was $50 but somehow they came back with $155 that I had to pay them BEFORE they would let me in for my appointment. I have NEVER had to pay that much up front, and I KNOW that wasn't right, but I also had driven a half hour for an appointment I'd waited over a month for. So I paid it. They also told me my next appointment would be $211... I have insurance! There was another woman in line ahead of me who was almost in tears because the registrar was telling her that her payment was over $100 too, and she said her copay for a specialist was also $50 and she couldn't afford to pay all that on the spot. But they wouldn't let her in to her appointment. As soon as I paid, they sent me back to a room. Then, I had a girl come in and ask me for all the lab work I'd had over the past few months, and I said " they don't give me the lab results... it should all be in their system or could be sent over from my doctor's office from their system." She then talked down to me about how they'd called me multiple times and I never called them back." I informed her I DID call them back and spoke to their office a few times and I was the one who called them back and scheduled the appointment. Once another lady came in to talk to me about my symptoms, this one was much kinder and attentive. When Dr. Pegram came in, he was very kind and supportive. He listened attentively and made me feel validated. I would definitely recommend him as a doctor , but I won't go back to that office. read more

Dr. Ryan Michaud is a fabulous doctor. I had leg ablation surgery that did not go well and he got me through the pain. He sent a referral for me to get physiotherapy! My surgeon never thought of that. He is a hero as far as I am concerned. Dr. Malone is fortunate to have Dr. Michaud on his staff. read more

I'f I could give a 0 rating I would. This is the worst medical experience I have had, and there are many to compare. Advanced Pain Care, and Dr. Ryan Michaud is only concerned with himself and not his patients. He didn't ask any questions about my health, nor looked at my patient file. He was rude, disrespectful, unconcerned, and is part of the demise of the US healthcare system. The place is filthy, they were 40 minutes late into my schedule appointment, and the Dr. spent less than 3 minutes with me. If you are serious about your recovery from chronic pain - DO NOT GO HERE! read more

Even tho the building Is under construction I still felt that they should have control the traffic of patients and staff especially with covid-19. Just be more cautious But the office staff did contact me back and heard of my concerns read more

Was referred here for Rheumatology by my pcp and only saw physician once and had a couple follow up but wit's PA. Nothing came from it and was just sent off to pain management with no diagnosis. Dr. Machaud was great with me. I saw 2 other doctors there to help find something to manage my pain. They acted and talked to me as if all I wanted was opioids. The last doctor prescribed me an $800 dollar medication then wanted to try prescribing a med I told him I've already tried but makes me horribly sick. Then says we'll that's all I can do so just take ibuprofen. Even though I say I've been in the ER twice and a procedure this month because of the damage to my stomach from it. Still nothing. Guess I should try and find someone who actually cares and wants to help without judging. Front staff is great though. read more

Do not go to Dr. Michaud or Advanced Pain care at all, for that matter. I had back surgery in April. I asked my doctor to send a referral and apparently they didn't. Instead of noting that this is a requirement, the doctor walked in, talked to me as loudly as he could, he asked almost zero questions about my medical history. He tried to sell me steroid shots and when I told him I had already had 4 of them this year- he continued to tell me this was what he wanted me to do. I told him I had two surgeons, one who ordered an MRI and the other who ordered a discograph. I was doing research to determine who might have the best option for surgery. This didnt make a bit of difference to him, as what he really wanted was whatever commission comes with selling me steroid shots. Long /short, I was treated like a criminal in search of pills. He definitely has an authoritative approach and if you don't like being talked over and mansplained things to you, I'd avoid this place like the plague. And the offices are just a dump. Very old and run-down. I don't know how people who go to medical school end up stooping so low in life to get a job at this place. read more

I received, and continue to receive, excellent and friendly treatment from Dr. Paterno and the staff at Advanced Pain Care. I was referred to Dr. Paterno by my rheumatologist for persistent lower back and SI joint pain likely related to my psoriatic arthritis. The pain was pretty constant throughout the day and really hurt at night when I tried to lay down to sleep, and I was unable to sleep without pain medication. Dr. Paterno continued the tramadol medication my previous doctor had me on and suggested nerve ablation treatments as a way to treat the pain without relying on narcotics. I had a number of nerve ablation procedures by Dr. Paterno over the summer and got significant pain relief in my SI joint. My lower back and SI joint now feel better than they have in years. I'm not completely off the meds yet but I'm working with a physical therapist and feeling a little better every day. I highly recommend Dr. Paterno at Advanced Pain Care if you have persistent pain in your back or lower back joints like SI. Dr. Paterno is very skilled, very professional, and very understanding and friendly, and all of the staff at Advanced Pain Care South and at the Round Rock Surgery Center are very nice. read more

I'm wondering if the people who work here hate their jobs, because most of them seem to be grumpy and rude. They've already made several mistakes with my prescriptions. I had to go back to this office to correct them. It's only a matter of time until we don't have to put up with this kind of treatment. Patients deserve to be treated with kindness and respect and to have meds prescribed appropriately. I'm a professional in the community, yet when I come in here, I'm treated like a drug abuser. I understand urine checks. That's fine. It's the attitude of the clinicians which is condescending and rude. I urge anyone who has a choice to go elsewhere. Just because we experience pain and have a need to take pain meds or have spinal procedures (which don't work!) doesn't give another human the right to treat us as inferior. Trust me-it all comes back around somehow. To the practitioners at Advanced Pain, you don't have to work here either. You get to choose how you treat people. read more

I have never had such a terrible experience in my life. I started going here for pain due to endometriosis. I have been going here for months without any issues. Then I had a major surgery which caused me to take more medication than usual (prescribed by APC who was well aware of the surgery in advance and refilled as needed.) I tried to taper off of it to get back to my normal amount and had awful withdrawal side effects that I have never experienced before. This was solely due to the increased amount from surgery recovery, which they knew. I told them I wanted some guidance on how to deal with these side effects. While I waited in the room (not the waiting room but the actual room) I heard two ppl talking about me right there. They knew I was right there next to them. If you are going to talk about me, maybe try some distance...at least try to hide it. It was so unprofessional. Kimberly G, the woman I usually meet with, was there and then Dr Paterno joins so I knew something was "off." I was treated like a criminal or some sort of pill junkie drug addict. I had to keep reminding them the reason for my increased usage (which again was all prescribed through them.) Dr Paterno had me pull up my shirt to actually show my scars since my surgery was apparently now in question. Kimberly then handed me a form saying I needed to get the surgeons office to still verify the surgery. Okay I have 5 major incisions and Dr Paterno even said "oh wow yes, you definitely had that surgery. The incisions are right where they should be." I reminded them that prior to the surgery they verified everything with the surgeons office. I don't know what else I could possibly do to prove I had a major surgery (this was a lung resection..they removed part of my lung ..I was in ICU and intubated...recovery was brutal.) Then, they recommended I meet with Dr Chen in Round Rock a few days later to discuss Buprenorphine. I met with Dr Chen and the appointment went fine. Go home take first dose of the new med and it makes me feel TERRIBLE. Major anxiety, confusion, inability to do anything and all kinds of other side effects. I call the office expressing my concern with how I'm feeling and Dr Chen calls me back. He just kept saying "don't worry about that... just keep taking it... don't worry about it." I continued to express my concern about feeling this way, potential withdrawal side effects based on what I read online (since I don't want to take anything long term and plan to taper off everything soon.) Then he somehow has the nerve to say "I think it's time to move on with your life." WHAT?!?! What Dr says that to someone? I wish I could have said SO many things in return but it made me incredibly emotional and I couldn't stop crying. Advanced Pain Care- Believe it or not, some people go there who actually need help with their PAIN and are not there to just get high off pills!! Even if I have to go through a horrible time without any pain medication I cannot go here ever again. I have never been so hurt and disrespected in my entire life. If you are considering going here, I beg you not to! There MUST be better options out there who will not only help manage your pain but treat you with respect, dignity and show that they actually care. read more