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    Advanced Auto Security

    5.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    7 months ago

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    Personal Touch Car Audio and Alarms

    Personal Touch Car Audio and Alarms

    3.8
    (23 reviews)

    Staff is professional and so patient answering questions about the products they sell. Honest…read morepricing, great installation and timely. I had more work done on my car than I thought I ever would! The pricing and installations were affordable and looks like the car came with the equipment rather than installed after market. From the remote starter, video dash cam, to the navigation display where my old radio was. Everything looked factory done! I'm in my seventies still work and enjoy driving my car now more than ever! It's paid for and with these new upgrades, I couldn't be happier!

    Now coming from a former customer that I have some work done to my SUV in 2022, and in my opinion…read morethis car shop done a terrible job and I will never bring my SUV back here again. Let me explain what happened, first of all the location is terrible it's in the cut and it's hard to find its off of 301 route in Upper Marlboro, MD. Now I have spend at 4000 grand to have my radio, car alarm, kicker speakers and kicker amp installed. The car alarm its self was like 1200 thousand. Then the speaker with is kicker again all was like 1000 because they suppose to be top of the line. The alarm system first was installed, and the guy done a terrible job for my alarm because it was kept going off for no reason, to the point I could not even arm my SUV because I was afraid and concerned that it was going to wake up my neighbors; leaving my SUV unarmed so some one can open doors and steal my stuff. Also, in my opinion the lady that worked there sold me a defective radio JENSEN to point the point it was having connection problems, she told me that I had mess up radio and my opinion I think she should had sold me a better radio, that radio cost me at 500 and I had to call JENSEN to get a software in which I waited at least 3 months for a update and which it was so frustrated. Then the kicker speaker was hooked up wrong to the point the first on the passenger side blew out got that replaced by kicker support and again the same speaker blow out. Also, the balance for the kicker speakers was not configured right as well. It is so frustrating that I spend my hard earn money 4000 and they have done a terrible job. This all happened in 2022, either way stuff still should be working right. So last week I call the lady to have my SUV looked at because the alarm was going off and the speaker messing up but I needed to reschedule for personal reasons, so she said we can looked at it another time then I said ok cool no problem. So today came I had appointment at 3:30 pm today to have my SUV looked at, I got off from work around 2:00 pm, gave her a call and told her I was on my way. She then said I was going to call let you know some parts was late for another car but she should had gave me a call early letting me now, because I am the customer and customer service and communication is very important to me. So, I said fine make Thursday at 4:00pm; her and I agree and confirmed. So, I was driving home I was thinking right maybe I should take my SUV to the other shop that have done my Cadillac 06 before in which they have done a great job. So, called the other shop and ask are you guys available and they said sure..come on here we take a look at, then I said ok cool I am on the way. Now at the other shop they immediately looked at my SUV because they had ask me what was going on and I told them that my alarm system was going off and my front speaker kept going in and out. They took their time and looked at the issue and they told me that everything was hooked up wrong with the alarm; the reason why it was going off all the time and the way the kicker speakers were hooked causing to blew out the crossover in which now I have to get that replaced. The shop will replaced the crossover once they get some information. The guy recommend pioneer speakers and I told him yes, I going to have y'all install them for me. Now the update for my alarm now, the gentlemen was very professional and reset the alarm and program the app and done some rewiring and now my alarm is working great. He then told me that if I have any issue please let me know and he said he was going to call to see how everything working. Far as the crossover again it needs to be replaced. He told me to see if I can go back to the other shop to get it replaced I told him NO...the lady just hung up the phone without saying goodbye have a nice day she was upset but you cannot take out on your customers. Me I would had called her back and ask what is your problem, but I am going to leave them a terrible feedback. I WILL NEVER TAKE MY SUV HERE AGAIN, THEY HAVE LOST A CUSTOMER TERRIBLE SERVICE THEY DESERVE A ONE STAR

    Absolute Electronix

    Absolute Electronix

    4.4
    (141 reviews)

    We recently had our second dashcam installed at Absolute Electronics, and once again, they did not…read moredisappoint. They came highly recommended the first time, and that recommendation absolutely held up. From scheduling with Aaron to getting clear and timely information from Chris to Hector taking the extra time to walk us through the phone app setup, the entire experience was seamless. That level of service is exactly why we came back. If you're in the market for a dashcam and want to make sure it's installed properly and set up correctly, this is the place to go. Aaron and his team genuinely take care of their customers. Free parking is available.

    A very good friend and fellow "car guy" highly recommended this place and I can see why. The…read moreoutcome for my son's 2003 Mercury Marauder was PHENOMENAL! I originally submitted an online "work request" form on their website, and after not receiving a reply for a few days, I decided to give them a call. They quickly pulled up my online work request and from that "first contact" to when I picked up my vehicle, the experience was absolutely fantastic! The wiring on the Marauder, which had an aftermarket stereo installed (with an amp and sub) as well as an aftermarket sunroof, was a bit of a mess. Plus, the stereo was inop at the time I took it in (which turned out to be a blown fuse). I went without an appointment and one of their techs (Hector) came out and took a look at the car and listened patiently as a "non-audiophile" (me) tried to explain what the "problems" were with the current setup in the car. Well, he was very kind and seemed to know what needed to be done. Aaron said it would be 2 hours labor and told me that I could leave the car and they would try to get to it, because their next open appointment was a few days away. Sure enough, they were able to get to it the next day, and when they called to let me know they had checked it out, and had completed most of the work, they suggested that they could fix something else that wasn't working properly (for an additional charge), and I said "please do!" When I went to pick up the car, I spoke with Hector (again), and he gave me a quick rundown on what he was able to accomplish. He said there was one more thing that he would recommend be done (replacing one of the power wires that went from the battery to the fuse for the amp) and Aaron, who was there with me in the shop, asked Hector how long it would take (like 10 minutes), and then he asked me if I could wait, and i said "yes" and so they took care of it right then and there and didn't even charge me for it! I was absolutely stunned!! I can't say enough about how everything turned out. Admittedly, this work was fairly basic and straight forward, and while it was not "cheap", I think the cost was absolutely reasonable for what they were able to do, and the results were more than satisfactory! Tremendous attention to detail and outstanding customer service...HIGHLY recommend!!!

    Advanced Auto Security - autosecurity - Updated August 2026

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