8/8/22 11:46 - Advanced Auto and Truck Repair in Palatine. The complainant has filEd several Better Business Bureau (BBB) reports/ and current investigation report of harassment from 7/30/22 about ongoing Public Safety witness reports and nmerous violation against the Village of Palatine, that have continued to occur with this business. The homeowners have tried to solve the collaboratively, face to face with no resolution. This is an ongoing 15-year conflict and unresolved complaint from a customers who used their professional services and residential homeowners who reside directly behind their business. it describes Public Safety Violation, unlawful speeding, countless police reports and harassment, in addition to unsafe business practices from the employees and owners who manage this business. I am a dual Licensed Professional Mental Health Trauma Therapist who utilized the company for a car repair front panel door was drilled and screws were a fixed to the leather upholstery damaging it. Took a loss on the sale of the car because if it. Very rude and disrespectful to staff if you are a women who stands up for herself. My elderly father in his 99's brought his car in for a estimate for new brake and was overcharged, upon second estimate with another mechanic down the street Ernie's Auto and T-2 Auto Repair quoted $250 for the same work. This business uses Colfax in Palatine as a speedway strip daily and harasses the housing development that lives directly behind them by revving engines outside business just to antagonize the tenants living in their backyard. The business continues unsafe practices as we live in a high commuter/pedestrian location. Some tenants are going to the media if the unsafe practices do not terminate. Someone is going to get seriously injured and Colfax is rarely monitored by police enforcement unless calls are reported about the speeding. This often occurs during lunch time, and in the morning. Very rude and disrespectful staff if you are a women. They use Colfax as a speedway and harass the housing development that lives directly behind them by revving engines and burning out in their parking lot, outside their business just to antagonize the tenants living directly behind them. Many of which run businesses in their homes. There are no words as most of us own businesses outside of our residences and despite constant police reports and Better Business Bureau reports of harassment and public safety reports from the local police department, continue to violate city ordinance. We are in the process of filing these concerns with the Cook County Commissioners Office and Palatine Village Councilman for further review. The speeding and safety violations are putting Metra commuters at risk and other pedestrians who use Colfax for their business. Okay Despite trying to resolve these conflicts face to face with the company they continue to be disrespectful, against any amicable resolution of the conflict. Next steps can include further sanctions 11:49 Advanced Auto and Truck Repair directly behind them by revving engines outside business just to antagonize the tenants living in their backyard. Unsafe practices as we live in a high commuter/pedestrian location. Some tenants are going to the media if the unsafe practices do not terminate. Someone is going to get seriously injured and Colfax is rarely monitored by police enforcement unless calls are reported about the speeding. This often occurs during lunch time, and in the morning and late evening with heavy traffic an additional risk factor. The business enjoys antagonizing the tenants that border the commercial and residential property zoning property lines with reckless driving and continues to be a public safety hazard to the nearby community. As a concerned homeowner wanted to make others in the community if their unsafe business practices. read more

My most recent experience with Advanced Auto demonstrates why I keep coming back. I needed to have the muffler replaced on my 15yr old SUV. At the same time, it was about ready for an oil change. When I dropped it off, I asked them to take a look around and see if there was anything else that I should deal with while it was in their care. I got a call once they had it in the shop. The muffler setup on my make/model SUV is kind of unique and requires a bit more pipe than the usual. They called to make sure I was aware of that. In addition, during the once over, they found that the front brakes were worn to about 20%. That probably explained why I was standing on the brakes a lot more than I remember. But, didn't we just replace the brakes a couple years ago. They looked it up and sure enough, we did, but rears only. This was the front. They also noticed that I could use new front bearings. Getting that done at the same time as the brakes saves a bit of labor since the whole thing is taken apart anyway. There were a couple other issues that we talked about that weren't required to repair for safety or performance, so we let those slide. They were able to knock out the muffler, brakes, bearings and oil change in a day. In addition, they had the history of repairs right at their fingertips, and they were making decisions based on what was necessary to the safe and proper running of the SUV, rather than what was going to line their pockets. They might argue, but I think this thing is ready for another 170k miles. Integrity and practical choices, that's why I have all my repair work done at Advanced Auto. read more

I had a bit of an emergency (no brakes) with our '95 Honda and could not get a hold of our regular mechanic of nearly 20 years. After reading some online reviews I gave Advanced a call and spoke with Rod (one of the owners). He sounded knowledgeable and wasn't in a hurry to rush me off the phone and into the shop. He gave me a general idea of possible remedies and costs as well as a general time frame for the type of work. I brought our car in and Rod showed me the exact brake line issue and discussed solving the problem with the mechanic and I on the spot. The timing and cost estimates given at that time were nearly spot on. The service was immediate and there was no 'up sell' or pressure for additional work. I spent some time in the waiting room and watched the interaction with customers (several were obviously repeat [possibly long-term - always a good sign]) and there was no sense of dishonesty, superiority, or pressure. Maybe honesty and hard work can really lead to a successful business. This is only one experience, but it was a very positive one and we will hopefully have more as we will definitely take our business there again. read more

I've had several positive experiences with Advanced Auto in Palatine. They've worked on both of my cars, domestic and import. I took an aging 2001 Neon to them and asked them what needed to be fixed immediately to keep it running and what repairs could wait for at least 6 months. They ended up quoting me for about $800 in immediate repairs, and another $400 worth of work could wait. Another shop told me that everything had to be done immediately and that it would be $1600 to get everything fixed. I trust these guys and they've earned my repeat business. They are aware that I am not a local customer, and Dave has gone out of his way to make sure I had a loaner car to drive while mine was in the shop. All repairs have been done promptly and at reasonable prices. read more

Rod and Jim are 2 fantastic Individuals managing this Business. I moved to Palatine 4 years back and I discovered them 2 years back and have been going back to them. They are honest, give you the best prices and tell you the right things that need to be fixed without all the unnecessary extras that other auto shops ask you to repair and charge you to make more money. Every single time I have gone to them, they have treated me with respect and told me what is right thing to do. They are also a lot of fun to talk to and have a lot of stories to tell from their lives. Rod has given me ride home and picked me the times I have had my car in their repair shop. They always follow up after the repair. I can only wish there were more businesses like them around. read more

My daughter dropped a Honda Accord ( 9321532 IL plate ) after a breakdown near by this auto shop. They charged her almost 13 hundred for an axle ( double than average charge ). Since then, the car has a lick...red oil...guess WHY ?! A butcher job...over-over-charged. Two auto mechanics from two auto shops ( and a retired one who checked the lick ) changed the seal, because they assumed was the seal ( IF you do a sloppy job, when you install the axle, you break the seal ), but the damage is inside ( ball joint ? )...NOW either I sell/trade the car with loosing money, or pay again for a PROFESSIONAL job ! PS: the owner of the shop, instead calling me at 630-373-1829, placed a comment which I can't read, because the yelp erased ! read more

I LOVE Advanced Auto! I have been taking my car in for servicing for the past 5 years. I have had an excellent experience with them. I feel they are honest when it comes to telling you the truth about what needs to be done for your vehicle. They offer a loaner car when available, free of charge. The owners and staff are very kind and funny. Anytime there has been an issue with my car, they always show me exactly where the issue is and why it needs to be repaired. I appreciate that since I am not very knowledge when it comes to car maintenance. A co worker recommended them to me and I highly recommend them to everyone else. It feels good to know that my car will be taken care of, honestly and efficiently. read more

This place was a recommendation by a friend several years ago. Since then this has been my "go to" place for all my cars, and I've had a lot the last several years. Jim helped me several times and was genuinely concerned about what was going on with the car every time i stopped in. The shop is busy but they got the job done right the first time, every time with the exception of a bad case of spark plugs they got from the manufacturer. A couple of times Rod even dropped me off and picked me up, I'm sure it helped that i work and live in Palatine though. They definitely earned the 5 stars they are getting from me!!! Great work guys. read more

i have taken my car, trucks and they have helped me with trailers and a boat from time to time. My family have developed a strong realtionship with Rod and Jim. They make you feel as family. I now live 40 miles away and still drive to see them to do work on my cars. Dave up front is always so positive with me as a customer. Honesty with me as a customer has been the greatest asset. They never sell you something that is not needed. They let you know over time when things need to be changed or replaced. Give them a try you won't be dissapointed. BEEN USING THEM FOR 16 YEARS! read more

I've been here 3 times and never had a problem, They do the work as prescribed and give you a fair price. Dave has always been very helpful, they are also on Angie's list (you get 10% off with coupon) They are the most honest group of gentlemen, you ever find in the northwest suburbs. Listen people bring in your car ,no matter what the problem. Their the best. Thank you. Plus, if you call the week before ,you can get a loner at no cost to you ( just put the same gas in you got it with) call early they only have 2 loner cars. read more

Late one afternoon my brakes staring making a bad noise. I yelp a car repair place in Palatine and this place came up with good reviews. And yelp sure was spot on. They got me in right away and took care of my problem. Then over the weekend I had a enigine light come on. I took it in first thing on acMonday morning and again they got it fixed. both times I felt like I got a good deal. No high pressure, no upselling unneeded services. Just down right very honest people. I will definitely be back. read more

When having work done on my car, an inspection will usually find lots of things that could be addressed. I always want to know what I need to do now for safety and to avoid making things worse, and what I can defer and pick up the next time to save some money (for now). For many years I have trusted the guys here to give me the straight story on this, and not to push repairs on me. The work has always been done quickly and done right. Can't recommend them enough! read more

Just got done writing my one star review for NTB. Been taking my car here for almost every repair. I made the mistake of taking it one time to NTB for some tires. Long story short, they said I also needed all new struts. Took it in to Advanced Auto for a second opinion. They said they were fine. Save a lot of $$$ because of these honest, hard working guys. They'll get the job done without unnecessary work. Won't go anywhere else going forward. Thanks!! read more

I was impressed by how seriously the manager consider the customers' satisfaction and rating. The car was in for A/C work but they also found some work needs to be done to the front strut. This helped avoid potential car breakdown out on the street. A/C did not work after one month and I took the car back. They did further checking and repaired the seal. They did what they promised, without charging me the refrigerant refill. read more

ROD, JIM and Dave are the guys you want working on your vehicle if you have any problems or just general maintenance. I have had Advanced Automotive working on my cars for nearly 20 years now...and I recommend them to anyone looking for good and honest mechanics. Top notch service and quality work. Honestly, the best decorated Auto shop I have ever seen! These guys know their stuff! Gary J - Palatine, IL read more

I have been bringing my car into Advanced Automotive Repair for several years now and am always impressed by the staff's knowledgeable and professional manner in which they maintain my car. Just recently brought my wife's car in for the first time and they outdid themselves once again. My wife's car was in serious need of some LTC and they delivered. Happy wife. Thanks to all at AARepair. read more

This place is the best ! I have had my cars fixed at advanced since I can remember i think it was in 1995 when i went there for the first time with my dodge neon it was leaking oil bad and needed the head gasket replaced my dad was getting his car fixed there for a few years so I went there and have been with these guys since THANKS FOR THE GREAT SERVICE OVER THE YEARS ! read more

I've been coming here for a few year's now and every time I come I get the best service, my biggest concern with anybody new is honesty. Rod, Dave and Jim, tell you like it is, this is what's it gonna cost and this is why you need it. I wouldn't take my car anywhere else, this is it folks your only stop should be here. Thank You , Advanced Auto Repair read more

My car was having issues accelerating. I brought into Advanced Auto and Truck Repair and they were able to give me all the information that I needed to make an informed decision. They gave me a ride home while they looked at my car and picked me up when it was all done. Honest, friendly, accommodating, and fair price. Special thanks to Paul. Yann read more