I hired Puget Sound Abatement to perform abatement work at my home after a tree strike, and my…read moreexperience was extremely disappointing. Three items--a partial curtain rod, crib hardware, and a stepping ladder--went missing after the period their crew had exclusive access to my home. A value of $373.96 from a $41,019.80 bill. I have timestamped photos showing these items being present before work began and during, and missing after their crew finished. Despite providing this evidence and a detailed timeline, the company repeatedly denied responsibility, suggesting the items may have been moved before their arrival, even though we had not lived in the home and no other work had occurred during that time. It makes no sense for us to lose these 3 random items as they claimed when there were much more valuable items in the impacted room. The company promised comprehensive documentation of all items handled for insurance purposes, but what I received was incomplete and inconsistent. Some photos were sent to my husband, and there was no clear record of items removed from certain rooms and where they placed each item in the kitchen. When issues were raised, the company provided shifting explanations and ultimately refused to reimburse the $373.96 replacement cost for the missing items. Additionally, I had to correct a previous billing error where I was charged for all quoted hours that were not worked. This, combined with the poor communication and lack of accountability, left me with no confidence in their professionalism or customer service. I am sharing this experience so other homeowners are aware of the risks and documentation issues. If you expect clear records and accountability, I recommend considering another company.

A person came to look at our kitchen to give us a quote for demolition. He said he would e-mail us…read morean estimate, but never did. I wrote to the company to request that the quote be e-mailed to us, but we never received the quote. If the communication is this bad when simply requesting a quote, I can only imagine how poor it would be if we had hired them.

Paul and the crew at Ace Flood Response could not come more highly recommended. We had a…read moresignificant flood that impacted 80% of our home. The team was quick to respond to mitigate the water damage and they have been terrific through the restoration project. Do yourself a favor and call Paul and Ace Flood Response, first!

If you have any kind of water damage problem, do yourself a favor and hire this company!!!! Paul…read moreand his crew have been nothing short of a miracle! They are very communicative, quick to respond and have facilitated every part of this process, except the plumbing replacement. This included insulation being removed and replaced along with the vapor/water barrier, drying out of the floor after the damage extent was verified... working with Great Floors to skillfully install our new carpet... moving ALL of the furniture out and back after renting a pod for storage! Absolutely amazing job working hand in hand with our fabulous insurance company Farmers!!! Thank you all SOOO much!!!! Ace Flood Response are aces in our book!!!!

Robinson restoration was quick and thorough, they were able to help me directly with the issue I…read morewas dealing with and they did it all in a very professional and timely manner! I would recommend Robinson restoration to anyone!

We had Robinson come over for an estimate/inspection after we had a toilet overflow that leaked…read moreonto the floor below. After that experience, I question both the company's substantive knowledge and their ethics. First, they used some pressuring tactics to try to get me to sign on for their services right away. They urged me to make a homeowners insurance claim right away, saying that the work would surely be more than my $5k deductible. I asked what if we just took some remediation efforts without a claim, and they said just having a dehumidifier and fan in here for several days would already run $3k so I might as well file the claim. They otherwise would not offer an actual estimate for anything. The next day when they reached out to follow up, I said I didn't think it was worth it to file a claim and be out $5k. They then miraculously said they could do remediation for $2-$3k without a claim. I also had them look at another area of the house where we had some mystery water but was now visibly dry. I thought it came from outside rain. The technician said we had a leak and needed a plumber. I got a plumber in later who removed dry wall to look for the leak. There wasn't one. The plumber seemed really trustworthy and replaced a part just in case and was not $$$. But seemed to badly reflect on Robinson.

so grateful for the work they did! They put in a sump pump under my house and while they were…read morethere, they closed out rodents and took out dirty insulation and added replacement.

Our family was impacted greatly by mold in a previous house. In this house we just found a leak…read more After having the leak repaired we had Clean Green come to tend to and mold residue. They came quickly and did a good job. I now feel safe in our house again. Thank you.

Above and beyond any expectation. Every single person I have dealt with has been so helpful in a…read moretime of utter chaos. Can not recommend them enough! Jerrod is wonderful.

We had our basement flood in September of last year, so it's hard to remember specifics. I think…read moreJared was the one who came out first, and he inspired confidence that they'd do a great job. I hired them, and they took our furniture out and moved it to their storage. I'm reading about the names, and I think I had Gavin, JP, Ben and Reese. I'm sorry if I got the names wrong! They were so kind during it, when I was super panicked and shocked about the loss of 1/3 of our house. We then kept working on insurance to get it covered, and when I requested they moved the furniture from their storage to ours. They very quickly did so. Their patience with things going forward was amazing, and their communication top notch. I felt informed and supported, never hassled. Julie and her team really made me feel like they were rooting for us, which is rare if not non existent for a business. I'm so grateful we had them.

When having my insulation replaced, Mold was found in my attic above the master bedroom. I was so…read moreconcerned. Insulation NW (great company too) recommended PURaFOG. After reading about their process, I was impressed with their technique. I have to say they were the easiest and friendliest contractor I have worked with. Always available and flexible (when I had to reschedule a couple times due to a leak in my roof, that needed to be fixed first. They were understanding and accommodating). Day of service went without any issue.

In the Tacoma, Olympia area, for disaster restoration services from water damage in your home, I…read morerecommend Delta Disaster Services. I called to make an appoint to have one of the Delta members, onsite at our home to evaluate the extent of, and provide a recovery plan solution to the water damage caused by bad angle stops on the sink in one of our bathrooms. Team 1 Emergency Service Technician, Kwabena (Kwab) Opare was onsite about 2 hours after the call. With 16 years in the field of disaster restoration, Kwab's professionalism, expertise and quality of his work during the initial meeting provided detailed assessment of the damage, along with information on the scope of the repairs. He is accommodating and available to address questions. Delta Disaster Services uses the most advanced cleaning methods and state-of-the-art disaster mitigation and remediation equipment. Kwab works with the plumber under contract to repair the damages, insurance adjuster, and other contractors to help get our home back to normal.

From the owner: We're Olympia's full-service property damage restoration experts. Our local team of damage…read morerestoration specialists is available 24/7/365 to handle all of your water and property damage emergencies. From water damage, mold damage, and fire and smoke damage, to sewage cleanup and professional deep cleaning and sanitizing services, we can take care of it all. We're dedicated to providing top-quality property restoration and unmatched customer service for residential and commercial customers in Olympia and surrounding areas.

We have worked with Bob three times in the past five years. He does amazing work and he has a great…read morepersonality to boot. He helped us years ago with a precarious neighboring tree situation that needed quick attention. He came out the day I called, gave us a very reasonable quote and was back the next morning with crew to take care of it. Recently he's helped us clear about 1/3 acre of blackberry, trees and brush and then we had him back to compact it and level it all out so we can plant grass/clover on it. It looks SO good! He responds quickly to calls and messages, he's very friendly, his communication is awesome, his equipment is top grade and he's a pro at what he does. We love Bob and his little dog too. :)

We reached out to Bob for some tree removal and stump grinding, he was GREAT! The yard looks so…read moremuch better, the job was completed in a timely manner and they cleaned up! Bob and his team were very friendly and communicative and we would definitely reach out again if we needed more work done!