I hired NP Exteriors to install my roof and gutters in 2018…read more They were one of the more expensive bids I got, but I just had a good feeling about them, and I was right. They were very professional and informative through the whole project. They made a mistake and took ownership of it and came back out to repair it (needed 1-2 more hole vents in my eaves). More so, a couple years later, when I was getting chimney work done, it was noted I had a leak along my chimney. I contacted NP exeriors, they came out to look and had the issue corrected within a few days.

Kurt J,the sales representative for Northern Pacific Exteriors, was such a joy. He spent over two…read morehours explaining the process of installing Hardie siding and also gave us tips we could ask when reviewing additional companies.

I called Charlie Roofing to set up a bid and left a voice mail, Carlos called me back in the next…read morehour to set up an appointment. He arrived exactly on time for the appointment and provided a bid the same day. I selected his bid out of three because I believe in supporting local, small businesses plus his bid was much more reasonable than the other small business. I also referenced checked the heck out of his company, and the products he uses, and was pleased with my results. When I accepted the bid, he called me right away to set the start date and time. On the day we scheduled, his crew showed up on time, on the dot, and began working. They were pleasant, respectful of my property and cleaned up at the end of each day. It was fun watching them work, they were like a well oiled machine. At the end of the second day, Carlos called to let me know they'd be back for a couple more hours in the am to finish up and to make sure everything was cleaned up. We then arranged a time for me to pay him the balance owed and he showed up on time again. Such a great company and business model, I highly recommend Charlie Roofing, Carlos was very respectful, appreciative, and a pleasure to work with. He made the whole process pleasant.

I hired Charlie Roofing in August. His crew showed up a couple of days later and replaced my 30+…read moreyear old roof. There were leaks and several roof boards that had to be replaced. The roof I have now is beautiful! The quote matched the work that was done to the penny. I did my research! I got 5 quotes. I then researched the roofing material brands that were quoted. The material Charlie uses was #2 in quality and there was very little difference (except price) between the #1 and the #2 brand. Reading Charlie Roofing reviews I found only highly positive reviews including one who said if he could give more than 5 stars he would. Well, that is exactly how I feel! If I could give Charlie Roofing more than 5 stars, I would!! I very highly recommend Charlie Roofing!

I needed an expert to look at some siding concerns and the roofs of my house/structures to plan for…read morethe future. I really wanted someone local (near Oly/Lacey/Tumwater) and found Equity Roofing's great reviews. Jose showed up right on time (this rarely happens so I was immediately impressed), helped assess everything and was very honest. Despite how ugly the siding was, it was just cosmetic and didn't require any repairs (yay). The biggest roofing project could be deferred, but a smaller structure needed a new roof yesterday (it was decades old and I rebuilt everything but the roof 5 yrs ago so was a valuable investment). He gave me quotes on all the structures and came in at the lower range of average roofing costs. He was able to be out within a couple of weeks to do the small roof and they were timely, efficient, very clean and did a beautiful job. Jose also scouted around the structure after the job to make sure it was properly picked up after. Throughout the process he was very responsive in emails and there were never surprises. I have recommended him to neighbors and am saving to do the main roof in a year or two. He is a very honest, reliable business and family man with high integrity. Stay local and you will be so glad you did. I'd give him 10 stars if I could.

These guys are amazing! the communication was prompt. Jose sent photos to update me and have me…read moremake decisions on shingle color. the options for shingles were great! They finished the roof way faster than I expected! The thorough clean up they completed was great. Some contractors leave a bunch of trash. Jose's team didn't leave anything behind. The quality and customer service was worth every penny.

I am so sad at what's happened to this company. We have used them 4 times in four different homes…read moreover the years but won't do business with them again now. I called for an estimate for a new roof as ours has a leak. We were given a date and time and the day of, they called to cancel. The only other day and time that week was not an option so we had to schedule out to Monday. I texted them asking if there was anything sooner, no response. Meanwhile I got two other companies to show up and give me quotes which only takes 20 minutes max! Monday came, 10:30 I finally called to ask where they were as they were 30 minutes late..... he said he meant to call me and they couldn't make it!! Could we schedule for a later in the week date!! Omg I'm normally reserved but I was not happy and he got an ear full. I have sent so many people to them. Never again.

First Choice Roofing is awesome to work with! They came right out to evaluate my roof, worked with…read moreme on a number of bids and were ready to go when I was. They are very flexible and was easily able to reschedule the new roof while I had to wait on HOA approval. They are fast, friendly, professional, and I swear they blew and swept my back at least 4 times! I highly recommend them for your roofing needs. Pamela K.

The owner, David McLaren, submitted a contract to build a breezeway roof between the house and the…read moredetached garage. He conveniently forgot to mention that a permit, architectural drawings and engineering would be needed. Once I found out these were needed, he mentioned that the cost of these was on me. I requested he cancel the contract and refund the deposit. He declined requesting he do the project without a permit or change the specs. He also mentioned that he believed the project as he proposed would not be approved if we got a permit. He has declined to refund the deposit even though the contract does not say that such a deposit is non refundable. I have opened a complaint with BBB to start the legal process. I would not recommend this business.

TL;DR Finish quality was rough, seams and vents had heavy…read moreadhesive buildup, and several areas now collect rainwater -- and these concerns were never addressed. On top of that, the contract copy arrived 5 days late after a $2,000 deposit, the office initially had no record of our project, the written contract didn't match what we were told, and the job required three visits -- which altogether felt very unprofessional for a $6,000 repair. - We recently hired Guardian Roofing to repair a roof leak above our dining room. The inspection took place the week before Thanksgiving, and the repair itself was carried out on Thanksgiving Day. We genuinely appreciated that the crew was willing to work over a holiday. However, the weeks that followed involved multiple return visits and repeated attempts on our part to resolve concerns privately. Because these issues remained unresolved for nearly a month, we felt it was important to share our experience for future customers. Because water was actively leaking into our home, we moved forward quickly after the salesperson explained that the job would include replacing the roof plywood and installing a gutter downspout extension. We paid a $2,000 deposit that same day. Although the contract was signed electronically, we did not receive a copy for five days, despite being told it would be sent immediately. During that time, the salesperson became unresponsive -- and when we contacted the company office to follow up, they initially had no record that we had signed a contract or paid a deposit. That was extremely concerning given the urgency of the situation. After the repair was completed, we finally received the written contract -- and only then realized that it did not match what we had been told. The gutter extension was not included in the document, and the plywood had only been partially replaced, even though we had understood the replacement would cover the full section. When we raised these discrepancies, we were told that the company had simply followed the wording of the contract. Only after further discussion, including acknowledgment of what the original salesperson had described, did the company agree to install the gutter extension at no additional cost. Still, for a $6,000 repair, the overall process felt disorganized and unclear. The job ultimately required three visits: the initial torch-down installation, a later trip to add the omitted gutter extension, and then another visit to secure that extension after it was installed too loosely. Even after all of this, our original concerns about finishing quality and water pooling were never addressed. These concerns were not just about appearance. This section of the roof is clearly visible from our upstairs rooms and yard, and even neighbors who can see it commented that the work looked surprisingly rough for a professional installation. The seams and vent patches were left with heavy, uneven adhesive buildup, and in several areas rainwater now collects instead of draining properly. When we raised these issues, we were told that the work met company standards and, in their words, "we are not decorators." The conversation repeatedly shifted toward explaining the nature of torch-down roofing -- as if the outcome were simply inherent to the system -- rather than addressing the quality of the execution itself. What made the experience particularly difficult was feeling that our urgency and lack of technical knowledge were not met with clear guidance and follow-through, but instead left us to discover contractual and workmanship issues only after the fact. In the end, the combination of delayed documentation, unclear expectations, inconsistent internal awareness of our project, multiple return visits, and workmanship that appeared unfinished left us disappointed and concerned as customers. We hope this review helps other homeowners make informed decisions and encourages greater clarity, accountability, and care in both communication and work quality going forward.

Dishonest! They intentionally omit an important "requirement"…read more I requested an estimate for an exhaust vent repair which was simple to do on Guardian's website. Guardian quickly called me, which became a strange experience. The lady from Guardian asked me if my Wife was employed and what her hours were. I asked why she wanted to know that, and she replied that they like to be able to discuss the project with both Husband and Wife. I told her that I'd handle everything myself. She again started down the road about my Wife and asked what time she gets home. I said don't worry about my Wife's hours, she doesn't need to be at home for me to hear how much this will cost. Such a personal question, especially after having asked to stop, is very inappropriate and weird for Guardian to pose. An estimator came to our house a few days later; fantastic employee and experience. He was very professional and knowledgable. I went up on the roof with him and he explained a lot about shingles, etc. He was at our house for an hour. I received a message from Guardian the next day asking to schedule another visit to my home to discuss the estimate. I was confused by their request. I politely declined and asked them to email me the estimate like every other estimate we received. Guardian refused to send me my estimate. Then they emailed me: "Our process does require an in-person review the estimate so we can walk through the details, materials, and options and answer any questions. Since a lot goes into our estimates, we're not able to send the estimate by email alone." No, their "process" is something they made up; no one is making them do this. Yes, they CAN email an estimate...like all their competitors. They want to come out again to try and pressure us. Guardian is saying that I have to take time out of my day, again, to be presented the estimate in person. Their competitors came to my house, then emailed me an estimate the next day. Like every other estimate experience I've gone through in my life. Had Guardian told me they refuse to email the estimate, I never would have let you come in our home. But they intentionally didn't say that, a lie of omission. This is a deceptive tactic. It's also extraordinarily disrespectful of my time.

Hired this company to do our roof and what an amazing job, and an amazing person. The owner Brandon…read morewas extremely helpful told us what we needed and never once did he try to over sell (upsell) us. The price was extremely reasonable and he stands behind his work. The roof came out so well, we re-hired him to do new windows install and once again he came through and delivered!! I can honestly go on and on about his great work and his professionalism but don't take my word for it, hire him if you have roofing, windows, siding, to do, you won't be disappointed

I feel so fortunate that another contractor recommended Fresh Start when the gutters fell off our…read more106-year-old Edwardian-era house, the second house on t hill which was an orch back then. Brandon is professional, knowledgeable, responsive, and sharp. And a sweet guy, too! His crew are extremely talented and hard working. Our roof had serious problems, having exceeded its lifespan at 25-plus years. They solved them all, did an awesome job, and really went above and beyond. Our new roof is beautiful.

Bryan came out check out the project a couple of days after I had contacted them through Yelp as…read morewell as sending a message via their contact form. I offered to pay him 250% of the amount he quoted. I don't know what the problem is but he would never set an appointment to get the job done. Numerous times I asked should I contact another vendor with no response given. Its been 15+ days since I originally contacted Peterson NW with no action taken by Bryan after the initial visit to the site. My suggestion is to pass on this company given the lack of courtesy shown in a lack of response and commitment to action.

Bryan and his team did a great job! We have a tile roof and finding someone with real experience…read morewith tile roofs can be challenging, but Bryan took the time to investigate and explain the problem and how they were going to solve it. Even when the job turned out to be more involved than anticipated, they stuck to their original bid (which was lower than at least half the bids we got) and made sure that the job was done right. It's great to work with a company that stands by their work.

Having our roof done by integrity roofing was an excellent experience. As contractors go, they are…read moretop notch. Edgar and his team had our roof completely finished in 3 days during January. During the process they were upfront w issues, explained what we needed to improve our roof, were upfront w costs and walked you through the entire process w clarity. What relief to find a company dedicated to helping the customer and being so attentive to their needs and wishes in the construction world. Recommend highly!!

Asked Integrity Roofing for a quote for a roof leak so we could get going on the repair. Every…read moreintention to use them. Their estimator came out and told us he would give us the estimate "over the weekend or by Monday." Didn't hear from him or the company for two weeks. We called and double-checked our email address with the office, and let her know we never received the estimate. Still no estimate, and it's been nearly a month. We've moved on.