We called for a bid to clean our roof in August 2024. We got the bid quickly and wanted to…read moreschedule. We were made aware it would be a while before they could get out due to other obligations. We were fine with that. The roof was cleaned November 2024, and they did a good job. Come March 2025 we had a leak. It took quite a while to get them out for a fix. Come holiday time 2025 the leak which had been fixed was back, so we called. The person we spoke to said they weren't sure if someone could come out that day. We waited three weeks while water was coming into our living room every time it rained for a call back. We had to hire another roofing company to fix the leak. They fixed it in three days. We still have to fix the water damage. Then we got a text in January 2026 asking if we still needed to have someone fix our leak....seriously?!

Bryan came out check out the project a couple of days after I had contacted them through Yelp as…read morewell as sending a message via their contact form. I offered to pay him 250% of the amount he quoted. I don't know what the problem is but he would never set an appointment to get the job done. Numerous times I asked should I contact another vendor with no response given. Its been 15+ days since I originally contacted Peterson NW with no action taken by Bryan after the initial visit to the site. My suggestion is to pass on this company given the lack of courtesy shown in a lack of response and commitment to action.

I hired NP Exteriors to install my roof and gutters in 2018…read more They were one of the more expensive bids I got, but I just had a good feeling about them, and I was right. They were very professional and informative through the whole project. They made a mistake and took ownership of it and came back out to repair it (needed 1-2 more hole vents in my eaves). More so, a couple years later, when I was getting chimney work done, it was noted I had a leak along my chimney. I contacted NP exeriors, they came out to look and had the issue corrected within a few days.

Kurt J,the sales representative for Northern Pacific Exteriors, was such a joy. He spent over two…read morehours explaining the process of installing Hardie siding and also gave us tips we could ask when reviewing additional companies.

If you are having issues with your roof or if you just need to get it cleaned feel confident in…read moreMichael's Roof Service. They have some of the best customer service I've ever experienced, regardless of the trade. Our roof was damaged today in a wind storm. They were out today to assess, went back to their shop and fixed it. All done today! Excellent value for the price, knowledgeable, and fast. They have a customer for life here.

Best service and workmanship…read more.. Michael's Roofing Service Review Project: complete Roofing job on 2500 sq ft comp roof on single story ranch style home. There were known leaks and sheeting that would need to be replaced. * Many sheeting 4x8s had to be replaced and some additional supports needed to be installed. * Skills, communications, and respect for customer's property were exemplary. * Schedule was kept throughout and selected time for the project had no rain until an hour after they were all finished and gone. * Each of the primary work days there was cleanup done before everyone left. On the last day cleanup was even more intense. They left it better than they found it. * Very fair pricing and after project support commitment.

I feel compelled to write a review. Following a recent big wind storm, we had water dripping in…read moreour bedroom. I called numerous roofing companies early in the morning, and many did not pick up, more did not return my voicemail, or reported they did not do repair work. The Black Diamond folks also noted that they generally don't do emergency repair work, but said that if they were anywhere near by, they'd stop by and check it out. Within 45 minutes of placing the call, our roof was patched, and the actual repair was soon completed for a very reasonable cost. I will call them when I need a replacement. Amazing service!

Very professional on every level. Excellent work on the roof & it looks great. The job went just as…read moredescribed in the bid proposal. Clean up & crew was excellent. Hand nailed all the way with an outstanding long term warranty on the work. This seems to be a company & owner who stands behind their work. No hesitation to recommend them. We had a "cheaper" roof done 10 years ago, it only leaked 5 times.....no response from previous roofing company/owner re any "alleged warranty" or repairs. Again, you get what you pay for. Black Diamond was excellent !!!!

I hired Charlie Roofing in August. His crew showed up a couple of days later and replaced my 30+…read moreyear old roof. There were leaks and several roof boards that had to be replaced. The roof I have now is beautiful! The quote matched the work that was done to the penny. I did my research! I got 5 quotes. I then researched the roofing material brands that were quoted. The material Charlie uses was #2 in quality and there was very little difference (except price) between the #1 and the #2 brand. Reading Charlie Roofing reviews I found only highly positive reviews including one who said if he could give more than 5 stars he would. Well, that is exactly how I feel! If I could give Charlie Roofing more than 5 stars, I would!! I very highly recommend Charlie Roofing!

I called Charlie Roofing to set up a bid and left a voice mail, Carlos called me back in the next…read morehour to set up an appointment. He arrived exactly on time for the appointment and provided a bid the same day. I selected his bid out of three because I believe in supporting local, small businesses plus his bid was much more reasonable than the other small business. I also referenced checked the heck out of his company, and the products he uses, and was pleased with my results. When I accepted the bid, he called me right away to set the start date and time. On the day we scheduled, his crew showed up on time, on the dot, and began working. They were pleasant, respectful of my property and cleaned up at the end of each day. It was fun watching them work, they were like a well oiled machine. At the end of the second day, Carlos called to let me know they'd be back for a couple more hours in the am to finish up and to make sure everything was cleaned up. We then arranged a time for me to pay him the balance owed and he showed up on time again. Such a great company and business model, I highly recommend Charlie Roofing, Carlos was very respectful, appreciative, and a pleasure to work with. He made the whole process pleasant.

I booked after I received the estimate. Waited a month. They were coming clean my moss covered roof…read moreand power wash my driveway. The guy came and went up on the roof and said that he couldn't do it because my roof needed replacing. Hmm. OK, then can you at least do the driveway, he said no and that would have to be rescheduled. Huh? Had somebody else come out, cleaned my roof no problems. Roof is good. It was a weird interaction, felt uneasy. ​

I am so sad at what's happened to this company. We have used them 4 times in four different homes…read moreover the years but won't do business with them again now. I called for an estimate for a new roof as ours has a leak. We were given a date and time and the day of, they called to cancel. The only other day and time that week was not an option so we had to schedule out to Monday. I texted them asking if there was anything sooner, no response. Meanwhile I got two other companies to show up and give me quotes which only takes 20 minutes max! Monday came, 10:30 I finally called to ask where they were as they were 30 minutes late..... he said he meant to call me and they couldn't make it!! Could we schedule for a later in the week date!! Omg I'm normally reserved but I was not happy and he got an ear full. I have sent so many people to them. Never again.

I'm very pleased with the service I received with American roofing company…read more.. I have a rental home in Federal Way that needed basic yearly maintenance. The main goal was for them to come out and clear the gutters for my tenants. They went above and beyond taking before and after pictures for me since I was not present. They were able to easily take care of some other home maintenance tasks for me; and from what I've heard from my tenants the gentleman that came out, Ryan, was respectful and professional with his customer service.

I contacted American roof to clean my roof and gutters. Ryan and his team are very professional! I…read moreasked lots of questions making sure they were cleaning the roof the right way instead of using a pressure washer which can ruin roofs. They assured me that wasn't the way they did things and did a used a brush and brushed off the roof. I also had them clean the gutters inside and power washed the faces of the gutters only. They did an impeccable job! They cost to value of service they provides is amazing and you can't better quality than they did especially for the price. Ryan and his team after getting the job done also talked to me about the condition of my roof and told me how good of shape it was and how I wouldn't need a roof cleaning for 3-5 years. This shows his honestly and integrity as a company. I couldn't be more pleased at all! I have recommended this company to friends and family and I have raved about it at work. I hope if someone is on the fence about using this company just know you will not be disappointed in how professional and honest they are! If I ever need any roofing jobs I will be 100% contacting Ryan and his team at American roofing because I couldn't think of a better company to ask for help. Thanks again for cleaning my roof and taking the time to answer my millions of questions!

We had Keith Brent from The Roof Doctor out to give an estimate for a new roof. After meeting with…read moreKeith we decided that he was the guy we wanted to do business with. He's very knowledgeable and not pushy at all. The roof looks great and we would not hesitate to do business with him and the company he represents. I HAVE A UPDATE ON MY REVIEW: They completely dropped the ball as far as getting new gutters. To many excuses! Going with a different company to have this work done.

The Roof Doctor (Tumwater, WA)…read more We had our roof replaced by The Roof Doctor over the holidays and we couldn't be more pleased with the quality of the job and the responsiveness of the workers. We were experiencing roof leakage into the house and had to have one interior wall and part of the ceiling replaced. We called Keith at The Roof Doctor for help, and he had a crew under Chris respond quickly to perform a temporary fix for the leak until the main re-roofing job could be scheduled and completed. They expedited the work and got the job completed quickly and professionally. They also replaced several sections of rotted and water-damaged wood and installed new skylights and gutter screens. The roof looks fantastic, and we are sure that it will last for many years. We highly recommend The Roof Doctor for any routine or emergency roofing needs. Their pricing is reasonable and competitive for the market, and their quality is outstanding. Michael and Dianna Wilson Olympia, Washington

We have a 39 year old cement tile roof. Tiles break once and awhile due to wind debris or ice build…read moreup. It is a life time roof but things do happen The other day I noticed a tile with a large piece missing. Why we did not have a rain leak is a head scratcher. I called A-1 as they are one of the few roofers who know how to walk on and repair a tile roof. Many make that claim. Most are clueless. They came out the next day and a man named Tom Hall went up and fixed it in minutes, free of charge (a very small job but important one)! He also pointed out, with photos, a number of broken tiles that were in need of repair. I was not surprised. We agreed to have these repairs made and, on the basis it was compeleted before the end of August and the start of the "monsoons". He said he'd work us in between the bigger jobs they had. A day later, he indeed worked us in long before my August dead line. The roof was fixed and is now "tight". The response to the initial repair and the larger repair was much quicker than I anticipated. I also felt condifent in Tom's advice and comments about what needed to be done. No hard sell. Just got it done.

They get one star because the roof is beautiful. They loose the rest because they destroyed the…read moreyard and house. My LIMITED EDITION PROPERTY BROTHERS GNOMES were broke. They destroyed my flower bed and all the potted plants around my house there's roofing debris on every plant. my lavender is squished I had to completely take out my Veronica and mums. They broke branches off the tree next to my drive way then shoved the branches back up into the tree as if I wouldn't notice. There was hot Cheetos in my flower bed. They parked on my grass. Even though we parked in the street for them. My whole garage is covered in sawdust and nails my laundry room is in my garage so I have to rewash all that laundry. I was helping a friend out holding some of her kitchen items and now she has to toss all that stuff. And to top it all off it's the next day at 5pm and the owner/manager hasn't shown up yet even though he was contacted this morning.