I hired Puget Sound Abatement to perform abatement work at my home after a tree strike, and my…read moreexperience was extremely disappointing. Three items--a partial curtain rod, crib hardware, and a stepping ladder--went missing after the period their crew had exclusive access to my home. A value of $373.96 from a $41,019.80 bill. I have timestamped photos showing these items being present before work began and during, and missing after their crew finished. Despite providing this evidence and a detailed timeline, the company repeatedly denied responsibility, suggesting the items may have been moved before their arrival, even though we had not lived in the home and no other work had occurred during that time. It makes no sense for us to lose these 3 random items as they claimed when there were much more valuable items in the impacted room. The company promised comprehensive documentation of all items handled for insurance purposes, but what I received was incomplete and inconsistent. Some photos were sent to my husband, and there was no clear record of items removed from certain rooms and where they placed each item in the kitchen. When issues were raised, the company provided shifting explanations and ultimately refused to reimburse the $373.96 replacement cost for the missing items. Additionally, I had to correct a previous billing error where I was charged for all quoted hours that were not worked. This, combined with the poor communication and lack of accountability, left me with no confidence in their professionalism or customer service. I am sharing this experience so other homeowners are aware of the risks and documentation issues. If you expect clear records and accountability, I recommend considering another company.

A person came to look at our kitchen to give us a quote for demolition. He said he would e-mail us…read morean estimate, but never did. I wrote to the company to request that the quote be e-mailed to us, but we never received the quote. If the communication is this bad when simply requesting a quote, I can only imagine how poor it would be if we had hired them.

We had an old, nasty, but well-hidden issue in part of our garage, and Restorion crew did an…read moreexcellent job remediating and repairing it. They essentially rebuilt the whole area, and the results are fantastic. They were always timely, always easy to communicate to, and remarkably tidy throughout the entire process. In fact, our garage is now surgically clean--puts us to shame. Highly recommend.

Did a great job on all fronts. Honest, did quality work, and were good communicators…read more For water restoration you sometimes can't know how well or how honest the company is until the very end. And it was amazing to see the difference between what an honest company like Restorion sends the insurance company vs a dishonest company, which is what I had to deal with a few years prior. Also very helpful to have the water mitigation people also be the restorer, otherwise so many derails can be lost between the two companies. The restorer won't know what the basement looked like beforehand and that can lead to gaps. Also for dishonest companies I think they use the two separate companies to juice their returns and to do less restoring work.

Jose and team are well versed and expert professionals in managing both project management and…read morewater damage repairs and rebuild. From emergency pipe burst to complete rebuild, Jose and team had us back in action in under 3 weeks- this is extraordinary considering insurance claim/adjuster processes and contractor availability/supply chain issues. We are grateful to Jose and his team for their attention to our needs and quality of work performed. Photos show before and after work. Highly recommend. Exceeded expectations.

Pros: Jose and his crew did a great job with communication through out the renovation process. They…read morewere very nice and also provided a lot of good recommendations on how things should look. If you want to get your walls repainted or light fixtures installed, then I would recommend them. Cons: I wouldn't necessarily recommend flooring as we are having issues where the baseboard does not connect to the floor and there are gaps in places. They are suppose to come fix it but communication has been sparse ever since we paid them (back in August) and to me this is disappointing. We also had a huge issue with backsplash and it took several attempts to fix it and I am still not 100% happy with how the backsplash came out but we needed to move-in ASAP and settled for an okay job. Lastly, when going through inspection, I noticed paint was stained on our carpet and brand new counters and it was a pain to remove the paint. Overall, I'm giving 3 stars especially because after several attempts to contact them, they have stopped responding even though they said they would come fix their mistakes with the gaps in the floor. I will update the review if they contact us with an actual date and time to come.

I had a great experience working with Green Planet for mold remediation. From the beginning, they…read moremade what could have been a stressful situation much easier to deal with. David, the manager, was incredibly helpful throughout the entire process. He took the time to explain everything, answered my questions, and made sure I understood what was happening every step of the way. His communication and professionalism really stood out. Juliett was also wonderful to work with. She was responsive, helpful, and made the process feel organized and straightforward. Olma Lima did an excellent job with the actual work. Everything was handled professionally and with great attention to detail. Overall, I really appreciated how helpful, courteous, and professional the entire Green Planet team was. I would definitely recommend them to anyone needing mold remediation services.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I recently had an appointment to have my air ducts and HVAC system cleaned. When the technicians…read morecame to have a preliminary look at my house, they noticed that some of the older vents in the primary portion of my house included some asbestos tape, and in an abundance of caution, they decided to not do the cleaning. They provided some referrals to places that could have it cleaned up, and so I called one of them in hopes of getting an appointment in the next week or so. Will answered the phone right away and said that he was nearby so he could come out immediately to have a quick look. He arrived in about 10 minutes, took a look, and gave me a fair quote. It turned out that his crew was working nearby, and they were able to do the cleaning that same afternoon. I had expected to make an appointment in a week or two, with some back and forth. What I got was everything done the same day in an afternoon, over the course of four or five hours. I'm extremely pleased with the outcome. The amount paid was fair. I highly recommend Will and his crew who were hardworking, professional, and extraordinarily timely.

they put a lien on my fathers business and he paid them but did not pay the full amount of a…read morefraudulent invoice provider to our adjusters during restoration work we hired them to help with at our small family business. He never once got documents or pictures we asked for and our insurance company asked of us. Kept us going in circles saying he would have them done soon but never got anything, he left us out in the dark for all that and inflated his invoices, fraud... Did not every accomplish even drying the interior of the structure after taking out damaged drywall and insulation. But after 7 months and 1 Lien on our business the 2nd company we hired addressed the issue attentively.

In prep for selling our home, we needed a tight turnaround for an inspection of a spot in our…read morehouse. Artemio came out the day I called, despite being completely booked. He evaluated the spot and accessed our crawl space before providing us with valuable info about how to proceed. I would recommend anyone looking for reliable and prompt service to reach out to Aquamess Restoration for your needs.

Aquamess Restoration was great to work with when I found water damage in a closet on a Sunday…read more Artemio quickly responded to my inquiry with minutes and was out to assess the damage that same afternoon. He was professional, honest, courteous and took the time to explain what work was required. He also connected me to other professionals to repair the damage. Artemio even walked me through my homeowner's insurance claim, which made this whole process so easy. I greatly appreciate the work of Artemio and Aquamess Restoration and highly recommend their services!

I have used The Flood Guys twice for water damage mitigation, most recently for a toilet that has…read morebeen making for about a year. They are responsive, professional, and thorough. Most recently, Walker & Zach from The Flood Guys have been helping to dry and restore the affected area. Both men have been very professional and extremely detailed. Every part of the house that they needed to access was covered with protective cardboard and plastic, they have done daily tests to check on the humidity levels and have been thorough and consistent in leaving a clean workspace, including HEPA vacuuming before they go. They are also very communicative - I have never once been left to wonder if or when they were coming back. I highly recommend The Flood Guys should you ever need experts in water damage mitigation!

I have decided just now to look up Flood Guys on yelp, which is a little late, as they are two days…read moreinto ripping up my kitchen. I will remedy this review if they remedy my concerns in progress as we speak. I've called Zach whom I only spoke with a few times and then never again..,but really he should have kept in touch start to finish. Understanding exactly who the contact person is after a job starts May be a way for companies to pass the buck, but really, it's necessary to have s contact person start to finish, when demolishing and putting back together your beloved home. There are some reviews on here that show me I might possibly have a reason for my concerns. I've seen the owner Cory speak up to explain things which is honorable but some things could be remedied beforehand, rather than later, If the company is growing to fast, with less than desirable results it may appear it's time to slow down for quality control issues. ...to be continued before I place my complaints I will give them a chance to make good on their promises...

Bobbie is exceptional, and her team does good work. I needed a rather large job done, and they…read morereally stepped up to the task. When all was said and done, the job was clean, and don't thoroughly. Bobbie takes a lot of pride in the quality of her teams work, and the customer care that they provide. Any questions I had, she took the time to answer. Any concerns? She made things right. She was responsive, respectful, and professional. I am going to jump straight to Green River Asbestos Abatement as the referral for anyone I run into that needs an abatement done. Such a pleasure to do business with.

These guys did a great job, we're among the most professional I have seen of contractors, they came…read morein, did what was agreed, they went above and beyond.