We went to return a battery for a new purchase. This store was not as busy as some of their other…read morelocations but no complaints here. The individual that helped us (Daniel) helped us by getting the right blades for our foreign vehicle, put them on for us; also located where to fill the wiper fluid (this is for a Jag). Daniel was exemplary with product knowledge, technical detail and overall an awesome person. From all the other stores in SATX I've been to - this one in my opinion is the best one. They are courteous, straight to the point, and don't try and pressure an up-sale. I highly recommend this store to anyone looking for a friendly and competitive in their prices!

I went in today for a very inexpensive item to service my car. The very first thing that was asked…read moreof me was my phone number. It's not going to happen and I won't be in again -- to any O'Reilly places.

Placed an online order for pick up. It's 1207 on a Thursday during lunch hour and I arrive at the…read morestore to pick up my order. There's a sign on the door saying they're CLOSED and will be back in 30 minutes. Was that a half hour ago or a couple minutes ago. Either way, it's poor service to close in the middle of the day. Wow. It took me a half hour to drive there and I was told they were open til 7pm when they called to let me know my order was ready. No answer when calling the store so I call customer service who tells me they can't adjust online orders after the store accepts them. They tell me the store was closed for inventory and that I would need to drive back there for a refund. Batteries plus customer service needs to do better. I'm on hold for 15 minutes to be told to go back and nothing could be done on their end. I don't live here. I have a flight to catch. I don't have time to drive back out there to process my refund or pick up the item. I call the store and was told they don't have the authorization to process refunds over the phone and would need to call the district manager. Im on hold another 15 minutes and was told they would call me back. It's been about 2 hours since this back and forth started and still no call back. It amazes me that the store isn't prepared to allow me to pick up the item and then expect me to drive back out there for a refund. I've wasted enough time. Don't want to risk driving another half hour there to find the store still closed and miss my flight.

They have a big selection of specialized batteries and many other items. The employee that helped…read moreme with my search knew his stuff. Very cordial and customer service oriented. I am glad they finally got around to putting their store (Universal City) closer to my area.

The Staff are most helpful and friendly. This review has most to do with the service that I…read morereceived from Kai (Guy) on this particular visit. Kai's joy in his job performance is beyond outstanding. I take this time and opportunity to acknowledge because it is becoming a rare commodity in Retail interactions in this time and place in our world. I mentioned to Kai a former employee that I had received exceptional service and he informed that she is now a District Manager, kudos to her as well. Batteries Plus Austin Hwy, keep up the excellence. We need you!

Needed phone screen replaced. Received courteous, efficient, quality, service…read more Highly recommend this store.

Horrible customer service. Rude staff. We use to purchase all our batteries there. Not anymore…read more Their warranty is a joke! They give excuses as to why it is not covered. There is no discussion or explanation, just not warranted. Left a message for the store manager to contact us and he never called back. Zero stars

I had 4 RV batteries that were completely dead. They helped me get them from the truck, put 4 new…read moreones on the cart and helped me load them. I was there for a total of 7 minutes and headed out spending less than I had planned and very friendly service. I highly recommend.

I came by here due to my Mercedes key battery dying and had to go in a different car. The key sadly…read morewasn't labeled with the type. So I did a check online and told the guy what I thought it was. He said not to worry about it and could check it with the sensor reader machine. He put the practice battery in and checked it...what a nifty machine! This was my second visit and with a different vehicle. Both times they were very helpful, and it looks like they have a great selection and many different quantities if you like to buy in bulk. I will be a lifetime customer with this great spot.

We bought some double A batteries and we noticed they were corroded and we took them back and they…read morewould not refund our money. Really bad customer service.

awesome job. nice people. they helped put my battery on. amazing customer service. can't remember…read morethe guys name but he had a mustache

Andrew was an Amazing help! Would definitely return! I'm a disabled veteran and he went above and…read morebeyond!

I've gone in here several times to get a new battery for my car's key fob and each time they have…read moreoffered to change out the new battery for me. What excellent service! This time on 12/10/25 it was Jesse. All the more impressive, as these key fob batteries are not expensive at all... Not sure about all Interstate locations (just no experience with the others--they could be great!) but this one has great employees!

Jesse is the man, he helps you with a smile, is always happy and knows what type of battery you…read moreneed immediately. We only come to Jesse because their batteries are great and just because Jesse is what every business needs. friendly and awesome guy. Thank you Jesse

Went in to get a portable battery jump starter. The gentleman working was very kind and helpful in…read morefinding what I needed. Even helped find the most affordable option. Much appreciated & would definitely shop here again!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!