I have a very bad experience at Mr. Tire (Voorhees location at Haddonfield-Berlin Rd)…read more
On April 9, 2025, I visited this location due to frequent deflation of two tires on my 2014 Nissan Sentra. After inspection, the store manager, Joseph, recommended that I replace all four tires. Based on his professional recommendation, I purchased four new tires along with tire insurance. The total cost for tires, installation, insurance, fees, and tax was $766.09.
Approximately 1.5 hours after picking up my vehicle, the low tire pressure warning light appeared. I immediately returned to the store. A technician initially suggested a possible nail in the tire; however, after inspection, no puncture was found. I was then told that one tire had simply been underinflated.
Within a few days, the same warning light reappeared, and I returned again. At that time, Joseph stated that the issue was related to a valve body, which was replaced.
Despite this, the problem continued. On December 18, 2025, after repeatedly inflating the two rear tires every 4-5 days due to pressure loss of 10-20 PSI below the manufacturer recommended 33 PSI, I returned to the store. I was told that the valve cores were loose and that the issue had been fixed.
However, the two rear tires continued to deflate, requiring adding air every 2-3 days. On February 2, 2026, the rear driver-side tire measured 21 PSI, and the rear passenger-side tire was completely flat, despite the recommended pressure being 33 PSI. I brought the vehicle back to the store yet again.
During this visit, Joseph stated that they identified additional costly work that he believed was needed (battery, wiper blades, TPMS sensors). I made it clear that my sole concern was resolving the ongoing tire deflation issue, which was the original reason for my visit in April 2025. I was told that no leaks were found, despite the persistent and ongoing problem.
I then requested tire replacement under the tire insurance I had purchased, given the unresolved issue. Joseph informed me that the tires would be prorated and that I would still be required to pay installation fees.
A tire losing 10-20 PSI or becoming completely flat when the correct pressure is 33 PSI represents a serious safety concern. After nearly ten months, multiple visits, and repeated assurances that the issue was fixed, the problem is still ongoing. This situation is completely unacceptable and below a reasonable standard of care.
If you don't want to waste your time, money and to get a headache, stay away from this location.
