I called on a Wednesday about a replacement side mirror for my car. I was told that they had the part available and they would have it ready for me either that day or tomorrow. I sent a $30 deposit on Venmo and after I didn't hear anything the next day, I called the following morning (Friday). I was then told that they actually didn't have the part and we're going to refund me on Venmo. I didn't receive the refund. I was told the next day (Saturday) that they were having issues making a payment on Venmo so I instead requested my deposit back in Venmo. I worked the weekend, and when I still hadn't gotten my deposit Monday morning I was told they were still trying. By Tuesday evening I was told they were going to try Apple Cash this morning (today, Wednesday). They put me on hold and then came back and told me they were unable to do Apple Cash and I was told they were sending me a check in the mail.
I understand a lot of this has to do with the logistics of Venmo, but as a business who assured me they had my part available, only for me to have to call days later and be told the part was actually not available, and then wait a WEEK and then who knows how much longer for my refund, I think that's unacceptable. Especially because all of this communication was initiated on my part. I was never contacted by the business by any of these issues. Completely unprofessional. read more