Always good experience here at Advance Auto in Rt 9 freehold N.J. Great location and always buy on…read moreline. Thanks for bringing in Freehold N.J.

It's going to sound like I'm complaining, but just hear me out first…read more I came into this location for oil and an oil filter for a vehicle my partner and I just recently purchased. Since I've yet to change the oil on this vehicle, I thought it would be a good idea to just have them look it up for me. Since I'm sure their system is much more reliable than some bozo's knowledge on the internet. The store associate helping, looked up the oil filter and told me to grab the oil while they grab the filter. At this point, seems pretty cut and dried. WRONG! While I was in my driveway doing my oil change like the AMERICAN I am. I attempted to screw on the filter and it seemed to be on there fairly tight. (The car sits low to the ground, so I can't see what's going on. I relied on my innate ability to navigate any situation just by touch.) Pleased with my work, I turned on my vehicle to let it run with the new oil. After looking up how to reset my maintenance light on YouTube, I peered at my dash and noticed my oil light was on. Struck with fear that my extensive YouTube knowledge degree has failed me. I turned my vehicle off and hurried to see what was going on. There it was, puddled all over my driveway as if a heinous crime was committed. The oil shot out from under my vehicle like it went out for Taco Tuesday and it was Wednesday morning. I felt defeated! How could I show my face at my family ruins as a failed American? Dedicated to taking this to my grave, I had to scrub the crime scene to ensure my partner would never find out what happened. But I never accounted for them noticing I used all the cat liter to clean up the oil. Embarrassed and ashamed, I confided in my partner about what happened. With years of Karen bred into my partner, they told me to write an angry email. But my partner didn't factor in how inpatient I am. So I called the store I bought everything at. After explaining to them what happened, they told me to come in with the receipt and they'll take care of it. Upon arrival, it was determined that I was given the wrong oil filter. Happy that the American in me could be restored. I still felt slighted. 4 quarts of brand new oil was wasted and my driveway was the only thing able to enjoy it. The associate at the store gave me four 1 quart bottles of oil at a 20% discount, which totaled to the amount of what it would cost for 5 quarts of the same oil. But they were all out of the 5 quart bottles. I decided to call the customer service line instead. After arm wrestling the customer service reps via phone. They finally sent an email out to the General Manager, District Manager, and some VP. Needlessly to say, they called me the next morning waking me up from my hibernation. Groggy and irritated from being woken up, they offered to make things right and asked me to come in when I got the chance. We lived happily ever after. The End! P.S. This review is extremely exaggerated! (OBVIOUSLY!) This is a situation I dealt with. It has been resolved by management. Employees make mistakes and so does anyone who's reads this. Stay calm, relax, and inform the proper channels of a bad experience you had. Touch grass and laugh a little. Things will be okay.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

Bad business, over charging customers for used parts Is ridiculous. Don't waste your time! 0 star…read moreby the way.

Employees are always so helpful and kind:) Definitely recommend this location…read more I appreciate their insight and time!

Hello and Good Evening to my Yelp Family,…read more I decided to visit this location of Auto Zone since I am always in the area. I have been meaning to purchase a Cup Holder Mount for my cell phone in my vehicle. I used to drive for Lyft and I have purchased car mounts from Target and Walmart. I wasn't at all fond of any of those models. They ranged from the ones in the Car Vent and the ones that sit on the dash. I would use them for a time period and get rid of them and then purchase another type. Looking back at that, all that I had to do was return them. I did return the first one from Target, but then the rest of them, I disposed of them. I have purchased several items from WeatherNet, such as car mats. I was about to order a car cell phone mount from them, but then I decided to purchase one from Autozone. I didn't feel like waiting on the mail, since so many of my items that I ordered from Ebay have been late. The sellers always blame the virus for the lateness. Amazon, UPS and Fed Ex deliver on time, go figure! One of my Lyft customers told me that they had bought one and it worked for them and they liked it. So then I decided today, Monday, August 17th to purchase a Car mount from Autozone. I no longer work for Lyft. I stopped working for Lyft last year in 2019, way before the Covid 19 (Corona Virus) hit. I bought the product and then I proceeded to drive to the Dollar Tree in Folsom to assemble it, near the Wawa and Swiss Farms. I was able to assemble the phone part, but I couldn't quite get the other part, that sits in the car cup holder. So then I decided to drive back to AutoZone to ask the clerk/associate who sold me the product. I showed him that I knew about the phone part and then I asked how to assemble the part that sits in the car holder. He showed me and he was so patient. I forgot to ask his name. Then I thanked him and went to my car. Then I tried to put the part in my car cup holder and it wouldn't stay there. I went back into AutoZone and asked the young man again. He said, come out to the car and we did. He put it in my car cup holder without any problem. God is so Good!!! and Away I went!! A totally satisfied customer!!!!

Awful customer service. Sent me the wrong part and I can't even get my money back. Stay stay stay…read moreaway

The seller sent the wrong product that I asked for, did not respond to my requests, the product has…read moredefects (crack), refuses to make compensation, it is better to save your time and money by not dealing with him!

I will never bring my auto parts business anywhere else!!! I had a brake light out and afraid to…read moreget pulled over...I walked in got the bulb for 1.10$ then offered to pay for it to get put in...it was an easy install and a man offered to help...he did it in about 3 min...I tried to tip him for helping me and he said no way I'm the owner...what a great man...never going anywhere for parts ever again...thanks for just being kind sir!!!

Major supplier of automotive parts (Standard and specialty) for Delco. 3 locations. Never had a…read moreproblem

Very crowded for the afternoon. Employees were all as helpful as could be. A lot of commotion the…read moreparking lot, people working on cars and arguing. Armed guard at the door with bulletproof vest when walking in. The cashier took the time to try to find the right part.

Abdul was an absolute lifesaver for me. For context, I'm a young college student with a beater and…read moreI've been dealing with some sporadic heat spikes and overheating. Not only was he incredibly friendly, helping to keep my spirits up, but he was more than happy to help me check small things on my engine to run my check engine codes and get me a diagnostic starting point. I have severe anxiety around my car breaking down, and Abdul left such a positive mark on an otherwise stressful experience. His kindness deserves recognition.

I bought a brake and disc of my car they gave me a three-year warranty you went today to change it…read moreand nothing more than 8 months ago that you bought it and they didn't want to change it measure them That nothing more covers the warranty three months tremendous bad service

My battery was on the fritz, as I was going to the Aldi, on the way there my grandson spotted…read moreAdvance Auto Parts, the sign in the window said Free Battery Inspection and Free Installation. After I came out of Aldi, my car almost didn't start, so I went into this Advance Auto Parts. Justin was on duty, he immediately went out to my car and put the tester on the battery. Lo and behold it was bad, one cell was shot. He recommended that I get a new battery, because a car needs all twelve volts to runs properly, and with winter coming up, I know that my battery wasn't going to make it through. Justin took out my old battery, even though it was not an easy task, the bracket holding it was rusty and very hard to loosen. But Justin was extremely pleasant and patient. He got my old battery out and the bracket gave him a problem for the new battery which he solved with the same amount of patience and pleasantry. All in all it was a great experience, and a pleasure to have an honest pleasant patient worker take care of the consumer. I highly recommend this Auto Parts Center.

A bunch dickhead employees who think they are above everyone. You try to ask for help on a part you…read moreordered and they just sit there like the slack jawed mouth breathers they are downing a can of monster. Looking at me like I'm the idiot. They have no clue what they're talking about and are useless, extremely unprofessional and love to yell at their customers. Won't return, damn Neanderthals.

Great service. Will and Jamie are good people. Realizing that breaking the rules is the right…read morething to do in certain situations. Even though a battery is recommended for a vehicle doesn't mean it's the right one.