We recently had the pleasure of working with Nick in the Claims Department at DOWC (Driver's…read moreOptions & Warranty Corporation). Although Nick specializes in handling claims, he went above and beyond by successfully assisting us with our GAP Insurance needs as well. In addition to this, we experienced an issue with our login information that was tied to our contract number. Nick was very professional and took the time to carefully troubleshoot the issue. Through his strong problem solving skills, he was able to quickly identify the issue and resolve it to our complete satisfaction. We were enormously impressed with Nick's customer service skills, professionalism, and his willingness to go above and beyond. Nick was extremely polite, maintaining professionalism at all times, attentive, and detail oriented in walking us through the GAP information and properly submitting it on our behalf. His attention to detail and his ability to understand the matter and resolve it efficiently left a lasting impression on us. We were so pleased with the outcome that we wanted to take time out of our very busy schedule to recognize Nick for the outstanding service he provided. Nick demonstrated himself to be a constant professional and a valuable representative of DOWC. It is our sincere hope that ownership and upper management at DOWC see this review and recognize the importance of employees like Nick, individuals who not only excel in their positions but also show the ability to multitask and perform beyond expectations. We truly feel that he should be considered for recognition at a management level, such as a promotion. Thank you, Nick, for going above and beyond to care for your customers and to ensure that everything was handled properly. Your professionalism and dedication are greatly appreciated. We will also be leaving this review on social media and with the Better Business Bureau to recognize DOWC as a certifiable business that performs well above expectations and delivers exemplary care to the customers needs and service.

BEWARE IF YOU HAVE GAP COVERAGE THROUGH DOWC -- ESPECIALLY IF YOU'RE A CO-SIGNER…read more My experience with DOWC has been incredibly frustrating and disappointing. I co-signed for the vehicle involved, and dealing with this company during the total-loss process has been a nightmare. Instead of providing clear guidance and helping move the claim forward, I've been left dealing with repeated delays, poor communication, and constant runaround. The 90-day policy seems especially unfair when you're relying on DOWC to explain what documentation is needed and how to submit it properly. You would expect a company handling GAP coverage to communicate clearly, follow up when necessary, and help customers understand the process. Instead, it feels like the responsibility is placed entirely on you to figure everything out, while the company already has your money. Communication has been practically nonexistent unless I reach out first. When I do call, I'm given promises that things will be handled within an hour, by the end of the day, or by the end of the week. Then those deadlines come and go, and I'm right back where I started, making more calls and getting the same excuses. Being told that something has been documented in the notes means very little when nothing actually gets resolved. What makes this even more concerning is the impact this situation has had on my credit. I've spent weeks trying to get answers and have been passed around between representatives and supervisors without getting the resolution I was promised. A company providing GAP coverage should help customers navigate an already stressful situation, not make it more complicated. If you're considering DOWC, I strongly encourage you to research the company carefully, understand every deadline and documentation requirement, and keep records of every call, email, and promise made to you. Based on my experience, I would not recommend DOWC. Being a co-signer has been stressful enough, and dealing with this company has only made the situation worse. Please do your research before trusting this company with your GAP coverage.

Very insightful! Patient staff, Alex is great! Awesome location with mechanics close by.read more

This review is not for the Pep Boys, which is adjacent to this store. This is for the retail shop…read morethat sells auto parts to its left. I mention this because I noticed that Pep Boys has gotten a lot of negative reviews, and I hope people don't confuse the two. Chris (the manager) and Adam helped me out today with a battery issue. They had to be one of the nicest people around. Adam performed a free battery test. When that came up inconclusive, Chris looked at the engine and tried to troubleshoot. He spent about 30 minutes looking at the car. Extremely knowledgeable and kind. And how much did this all cost? $0.00. Chris explained he's been in the body industry for 40 years and is working in the store as a runup towards retirement. He loves helping people. I intend to buy a battery at the store if it comes out that the battery is at fault. But I wanted to drop a review to thank Chris and Adam for their stellar service. Read the reviews for this store on Google. You'll notice a lot of praise for Chris. He's a good guy. If you need parts or have any questions, definitely check out this place.

Experienced staff, new or used parts, multiple locations, and excellent delivery service. They…read morehave all that is needed for your vehicle needs.

This place was awesome; I needed some parts for my car. I called they had them so I stopped by…read more When they were from the wrong year, one of the guys went out at me to look at the car, found the right year and took the parts I needed. Overall I got 400 dollars in parts for like 40 bucks. Can't beat it if you know what you're looking for.

Very friendly while telling me they couldn't install the battery due to the complexity of wiring…read moreand all the things that would have to be removed. They offered to help and provide tools. They provided tools and left. Price was good and again, very friendly

Stopped by for two window wipers. Walked in store, got helped right away. Nice guy rang me up and…read morereplaced them for me. I was in and out in 5 minutes. Highly recommend this place!!!

Politi's Car Quest is without question the Best auto parts store in the East Hanover area. They…read morealways stock a Huge selection of quality car parts for any job no matter how large or small. Totally Great and knowledgeable sales counter staff that always finds whatever I need for my trucks. They also have a machine shop on site for resurfacing rotors and alike. I Highly Recommend Politi's Car Quest.

I need wiper blades and a new scraper today due to the ice storm. Politi's is great! The counter…read moreman was friendly and helpful. He showed me how to change my blades so I could continue driving in the snowy weather. I would recommend them since the counter people are very knowledgable and helpful.

I used to be a car guy in my youth but I must admit, time and technology has left me behind. I have…read morejust recently been going to Lakeland. They are very knowledgeable, friendly, and patient (which I need!). Very helpful.

This is such a well run Auto Parts Store that features an extensive inventory for just about every…read morejob you're looking to do on your foreign or domestic vehicle. Not the biggest store by any means but they make great use of the space that they do have.    I find prices to be very fair and the parts counter guys are very helpful and knowledgeable especially when you compare them to the larger Auto Parts Chain Stores where they know 'Zero' about 'Zero' and that's putting it nice like ;)

Found everything I need for my project cars here! Buick and…read morePackard selection of parts is excellent. Fast shipping. WooHoo!

Been looking for a brake kit for a Shelby waiting for repair. Every where else was out of stock but…read moreKanter still had some. I placed the order and a week later I still had not received notice if they had been shipped. I called customer service and then I was told that when they went to pull the parts that the bin was empty. The inventory was wrong. It would have been nice if I had been told earlier instead of having told my customer the parts were on the way. Don't trust their inventory.

They were professional and pay attention to you and listen with respect to the customer. Not many…read moreauto repair places even listen to their customers. And they did a good job with my warranty service on a lifetime alignment that I paid for when I bought my car. The lifetime alignment was a great investment for me!!

Middle of the road Auto Parts Store with half being a Pep Boys and the other half being an…read moreAutozone, I mean nothing about this place jumps out and says it's amazing but if I'm rushing around and in need of Fluids, Wipers, and other conveniently available road related items they usually have what I need so at least there's that. Although, prices here are pretty high and their brand name carries absolutely zero credibility with Me so there's that too. I can't really speak about the Auto Service aspect of this business but I probably wouldn't have them work on my Truck for any serious kind of situation other than maybe lube or diagnostics in a tight spot. Wait, on second thought I just took a look at some of their previous customer reviews and decided to just stick with the retail side of things here. Manny, Moe, and Jack (the pep boys) are probably not too happy with this location at all,  LOL!! See You Down The Road!!

Small business that's great for buying items like windshield wipers, headlights, and other small…read morethings you need to repair your car. Super great prices, too. I needed to replace one of my windshield wipers and one of my headlights the other day. The guy behind the counter was more than informative and did not try to give me a hard sell on any of the items. My total came out to $18 dollars (!)... this will run you $50 dollars if you have a mechanic order you the parts and have him do the five minute job for you (at least this is the quote I received from several Caldwell mechanics, which is why the work is done at home.)

I go here all the time for mostly minor items for maintenance of my family's fleet. Two motorcycles…read moreand four cars. I rarely find that they don't have what I need and they get it for me fast if they don't have it.

I was traveling for vacation when the under shell of my car unexpectedly lost a bolt and was…read morescrapping on the highway. After stopping at 3 different places and no luck with anyone helping me, I ended up at Firestone. Emilio immediately came out and looked at my car, brought it in and fixed it within minutes. THANK YOU SO MUCH!!!

Make sure you are very clear when speaking with Emilio. He won't tell you how much anything is,…read morecharge you with no explanation of expenses and when you come in to ask for an explanation he will talk over you and belittle you the entire time. Take your car to people who care. Firestone in Parsippany, specifically Emilio Menicucci does not.