Joshua at Advance Auto Parts provided outstanding customer service when I came in to purchase a new…read morebattery. He quickly offered to install the battery and dispose of the old core, which immediately made the process much easier. What really stood out, though, was his attention to detail. He connected a backup power source before replacing the battery so none of my vehicle's electrical settings would be lost, cleaned the battery terminals thoroughly, and applied an anti-corrosion spray before finishing the installation. The entire experience was efficient, professional, and well executed. It's rare to find someone who takes the extra time to do all the little things right while still respecting a customer's time. Joshua's service made what could have been an inconvenient errand quick and hassle-free. I highly recommend both him and this Advance Auto Parts location.

Absolutely sucks! I was just there about :20 mins ago…read moregetting wipers. The girl was helpful and found my wiper sizes. But then I went to check out, and the guy at the register was just chatting away with his customer buddy. I literally let the guy in front of me cuz he only had one item, but then he and the cashier just had a 5 mins conversation, just laughing away like I wasn't even there. I finally just put the wipers back and left. Went across the street to AutoZone. MUCH better experience!

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

Honest. Helpful. Kind. Clear. 10/10 I had my car towed to…read moreDynamic Auto on Byte Drive during a really stressful situation, and I'm so grateful I ended up there. The team was honest, clear, and incredibly helpful from start to finish. They told me my engine was seized -- a huge job they could have taken on -- but instead, they did the honorable thing and advised me to take it to Chevy so it could be repaired under warranty at no cost to me. They even mentioned they would have to charge me a lot if they did the work, and still encouraged me to go where it would be free. That honesty is rare and so appreciated. Everyone I spoke with on the phone was friendly, understanding, and straightforward. They explained everything clearly and never tried to upsell or take advantage of the situation. Their integrity truly helped me in a very stressful moment. I highly recommend Dynamic Auto for anyone looking for an honest, reliable shop in Frederick. I'll definitely return if I ever need service again.

I took my 2020 Jeep grand Cherokee in for oil change. They told me I had a valve gasket leak…read more They said it was leaking onto my Spark plugs and it need to be taken care of. They told me my extended warranty would not cover it and it would be approximately $2000. They sent me pictures and I sent them to my son who is a master mechanic in another state. He took one look at the pictures and told me they were trying to rip me off that the leak wasn't bad at all. I would not ever recommend this business to anyone if they believe in ripping off customers .

Asked a question over the phone about rotating tires and got some good free advice. Much…read moreappreciated.

My car needed to be re-towed (through a AAA request) and the guy (no name was given) who was sent…read morehad a MAJOR attitude problem. Unlike other times I have used AAA for towing requests, the business who would be assigned to come to tow me would call, their tower would identify who he was, where he was coming from, and how long it would be before he arrived. The 40 West guy never called to let me know he was on his way, where he was coming from, or how soon it would be before he would arrive. All he brought was attitude. I had borrowed a car from a family member and was at the location within 10 minutes (if not less) after calling AAA ... AAA told me the tow truck would be at the location within 30 minutes -- maybe that is their standard estimated time they use when a tow is requested or maybe the girl I spoke to did not know the correct protocol? I don't know. When I arrived at the facility that had my car, the tow truck was already there. I went inside to pay my bill and get my car key. I was warned by the employee at the location that the 40 West driver appeared to be upset because I was not there when he arrived. I walked out to his truck and apologized for him having to wait and his reply was a smug "whatever" with a shrug of his shoulders. His attitude only went downhill after that. He wanted to know what was wrong with my car and if payment was going to be by cash. I explained my car problem (not that he needed to know) and why I needed it re-towed and I would pay with a credit card. He shrugged again and he added "I was told you were paying with cash." I felt the need to ask if paying with a credit card was going to be an issue. He replied, "No" and what cards he would accept, but his attitude spoke louder than words. He proceeded to move his truck (roll back) and positioned it behind my car. As he backed my car onto the roll back and worked to secure it, another person from the facility where I had my car, came out to quickly speak to me. While I was busy talking with him, the 40 West driver got into the truck and simply left without me. I had no idea where he had gone or which route he took. I quickly got into my borrowed car and drove quickly to the garage where my car was to go, hoping he would be there. Upon arrival, he was there along with his attitude. Other unfortunate issues took place once at the garage (additional charges for mileage that had to be explained and settled), but his attitude and rudeness did not wane toward me or toward the receptionist at the garage. To say he was very unprofessional is an understatement. I have never used 40 West in the past (they were not my choice, but assigned through AAA), and after this experience, it is highly unlikely that I would recommend them. I was already upset about my car having an issue where it had to be re-towed, but to have this guy show up with a MAJOR attitude that continued through the entire time I had to deal with him, did not set well with me, hence the need to post this review.

Better clear your day dealing with these people, I do not choose service here only their inventoryread more

I appreciate the hardwork they provide here. Very friendly and the manage and associate Amond was…read morealso a big help. Would def recommen.

After dealing with so many frustrations and ongoing car issues, I finally had a great experience at…read moreSuperior Auto Service. Their customer service was outstanding--they took the time to thoroughly review my concerns, provided detailed photos in the report, and offered honest recommendations at affordable pricing. Big shoutout to John and Jon for taking such great care of me! I truly appreciated their transparency and professionalism. I would highly recommend their services to anyone!

Sunday night, my car wouldn't start. I had it towed to superior on Sunday night and it was there…read morefor them first thing Monday morning. Superior noted on the invoice that the car was dead on arrival. Said they tested the battery and that they were able to start the vehicle with starting fluid after multiple attempts. Well, to me that means there were something wrong with the car battery. They got the car running and charged me $155. They kept the car all day, over seven hours to do the safety maintenance inspection that I didn't ask for. They didn't ask me either. Two days later, the car would not start again. I called superior to let them know and they said that the battery was OK when it was there. The battery was dead in their own words when they checked it. I don't understand why they didn't replace the battery. I was unable to go to work on my new job on Wednesday, I would think that an auto service center would recognize when a battery needs replaced.. I am homeless and sleeping in my car. I have no money to get it towed. Fortunately, somebody helped me in the Walmart parking lot to get the car running so I can drive it to a Walmart service center. If that kind person did not help me, I would've been stuck there. I would not have been able to go to work. I wouldn't had a place to sleep. Anyway, I think they should've changed the battery on Monday when the car was in their shop. I think they should've recognized that since it was dead on Sunday and Monday and it was a really old battery, they should have replaced it. Since they didn't, it was a big hassle for me not going back to Superior auto service again. It said on the invoice that they recommended that I monitor it. That is ridiculous. I'm supposed to just drive the car around and hope that it starts when I get back in. I would have to have an expense of it being towed. Shouldn't they fix the car so you don't get stranded somewhere ? Walmart charged me $150 for the battery and instillation. Superior charged me $155 and didn't fix the car. They just gave me a list of $2000 worth of stuff that needed to be Repaired.

Always a positive experience. A thoughtful call, estimate , thorough job done. It's a way better…read morealternative to the dealership.

Top notch crew here at Carriage House. They have been servicing our families vehicles for years…read more Very well versed and capable of top of the line service. For the repairs they are not able to do they are upfront and will advise of such!

I stopped by to have my tires checked since the tire pressure light came on. They were so quick to…read moreprovide assistance and to get my car's tire pressure light reset on the dashboard. Highly recommended for customer service

I had a great experience here. My radiator blew while I was in Frederick and I live Hanover, PA,…read moreand they helped me immediately. The service was fast, friendly, and they got me back on the road without any hassle. I really appreciate how quickly they took care of me.