Honest. Helpful. Kind. Clear. 10/10 I had my car towed to…read moreDynamic Auto on Byte Drive during a really stressful situation, and I'm so grateful I ended up there. The team was honest, clear, and incredibly helpful from start to finish. They told me my engine was seized -- a huge job they could have taken on -- but instead, they did the honorable thing and advised me to take it to Chevy so it could be repaired under warranty at no cost to me. They even mentioned they would have to charge me a lot if they did the work, and still encouraged me to go where it would be free. That honesty is rare and so appreciated. Everyone I spoke with on the phone was friendly, understanding, and straightforward. They explained everything clearly and never tried to upsell or take advantage of the situation. Their integrity truly helped me in a very stressful moment. I highly recommend Dynamic Auto for anyone looking for an honest, reliable shop in Frederick. I'll definitely return if I ever need service again.

I took my 2020 Jeep grand Cherokee in for oil change. They told me I had a valve gasket leak…read more They said it was leaking onto my Spark plugs and it need to be taken care of. They told me my extended warranty would not cover it and it would be approximately $2000. They sent me pictures and I sent them to my son who is a master mechanic in another state. He took one look at the pictures and told me they were trying to rip me off that the leak wasn't bad at all. I would not ever recommend this business to anyone if they believe in ripping off customers .

LUNATIC PRICING... I was quoted $219 for a manual battery disconnect switch (and $394 for one with…read morea remote) which subsequently I purchased from Amazon for $8.13 and installed myself in 10 minutes.

I brought my car in for the Safety Inspection. They did it right away for the price they quoted…read more Nice waiting room with coffee and TV. Friendly, helpful staff. It was great.

Joe was very nice! Positive experience with this shop and would recommend. They were very polite!read more

Long term customer of this business. Or should I say former customer…read more I've spent tens of thousands of dollars here, and have dealt with Kenny and Jeff for years. I always considered them a shop who stood by their work, and honored their quotes. I never thought they'd be the type to commit funny business. On 6/21/2021, I followed the same procedure I always have, and called them for a quote before sending a company vehicle in for service. Kelly quoted me for a 2016 Silverado 2500 transmission fluid drain and filter change. Estimate was $200.00 - $250.00 in labor, and around $100.00 for parts. Should be right around $300.00 to $350.00 right? I then checked in with other shops we work with. South Side wasn't the cheapest quote I got, but I ended up choosing to bring it to them based on: 1) our prior work relationship and 2) the quote being about $100.00 cheaper than the local Chevrolet dealership. Now, imagine my shock when my worker brings back a receipt for $590.89. Nearly double the quoted amount! $351.92 of this was just in labor - and mind you - they had the truck for just 2 hours - from 2:30 PM to 4:31 PM (Closing Time). $175.00 in hourly labor for fluids work? When I called to ask about the bill, both Kelly and Kenny blew me off and pretended I didn't know what I was talking about. We have 10 company vehicles, 11 years in business, and a large annual maintenance budget. I'm not a mechanic, but I know enough to tell when something wasn't right. It's even easier to spot something not being right when I had the exact same service done, on this exact same truck, 45,000 miles previously. For about $350.00. Further, this isn't close to the first time I've had billing issues with this business. On three separate occasions, I've had to call and have funds credited back due to misbills on tire repairs (charging for 5 tires instead of 4, charging for 7 tires repaired instead of 4 tires, etc). I always chocked this up to harmless mistakes. Now I'm wondering if my judgement was just wrong this whole time. Moral of the story: consider picking a different shop. If they are willing to treat long-term customers as poorly as they did me, I have no doubts they are willing to do more to a small time one.

Asked a question over the phone about rotating tires and got some good free advice. Much…read moreappreciated.

My car needed to be re-towed (through a AAA request) and the guy (no name was given) who was sent…read morehad a MAJOR attitude problem. Unlike other times I have used AAA for towing requests, the business who would be assigned to come to tow me would call, their tower would identify who he was, where he was coming from, and how long it would be before he arrived. The 40 West guy never called to let me know he was on his way, where he was coming from, or how soon it would be before he would arrive. All he brought was attitude. I had borrowed a car from a family member and was at the location within 10 minutes (if not less) after calling AAA ... AAA told me the tow truck would be at the location within 30 minutes -- maybe that is their standard estimated time they use when a tow is requested or maybe the girl I spoke to did not know the correct protocol? I don't know. When I arrived at the facility that had my car, the tow truck was already there. I went inside to pay my bill and get my car key. I was warned by the employee at the location that the 40 West driver appeared to be upset because I was not there when he arrived. I walked out to his truck and apologized for him having to wait and his reply was a smug "whatever" with a shrug of his shoulders. His attitude only went downhill after that. He wanted to know what was wrong with my car and if payment was going to be by cash. I explained my car problem (not that he needed to know) and why I needed it re-towed and I would pay with a credit card. He shrugged again and he added "I was told you were paying with cash." I felt the need to ask if paying with a credit card was going to be an issue. He replied, "No" and what cards he would accept, but his attitude spoke louder than words. He proceeded to move his truck (roll back) and positioned it behind my car. As he backed my car onto the roll back and worked to secure it, another person from the facility where I had my car, came out to quickly speak to me. While I was busy talking with him, the 40 West driver got into the truck and simply left without me. I had no idea where he had gone or which route he took. I quickly got into my borrowed car and drove quickly to the garage where my car was to go, hoping he would be there. Upon arrival, he was there along with his attitude. Other unfortunate issues took place once at the garage (additional charges for mileage that had to be explained and settled), but his attitude and rudeness did not wane toward me or toward the receptionist at the garage. To say he was very unprofessional is an understatement. I have never used 40 West in the past (they were not my choice, but assigned through AAA), and after this experience, it is highly unlikely that I would recommend them. I was already upset about my car having an issue where it had to be re-towed, but to have this guy show up with a MAJOR attitude that continued through the entire time I had to deal with him, did not set well with me, hence the need to post this review.

Made an appointment for a pre-purchase inspection. They got the car up on the lift and checked…read moreeverything while I waited. Exactly what I needed to make an informed decision. Simple and straightforward.

Changed my blink bulb in matter of minutes. Will be coming back here. They were fast and reliable.read more

Plain old fantastic service. Doug and i talked on the phone at length as he helped me decide…read morewhether a car was worth fixing or just to junk it. Turns out that Ford from 2015? not such a good deal - junked it. Eagle Auto went out of their way to get the car, drop off the content, collect the title from my MIL. Amazing service. Thank you Doug and staff. We really appreciated you.

Had to call twice to see about a headliner for my wife's Lexus…read more Extremely poor customer service, rude and short with you about any information, question or advise you ask of them. Do not, I repeat do not think for one second that you will get any kind of R.E.S.P.E.C.T from these people here.

Terrific friendly service. Far more than just transmission repair. Will go back next time I need…read moreservice on my vehicle.

The Team at Fredrick MD AAMCO is always professional and great to work with. I had my tranny…read morerebuild a few months ago, and last week the flywheel failed and cracked. This seems to be a common issue in my car, AAMCO found the problem and is correcting it now. The biggest issue was cost, with the Covid19 outbreak my hours are cut way back, this was taken into account with them. The team really came thru for me. Cause like most of us, if are cars don't function well we don't work. I am grateful to this team and will never forget what they did for me.

This morning I discovered a slow leak in my driver-side tire and visited several tire centers--only…read moreto be told I'd have to wait 2-4 hours or that they didn't have the right tools to service my car. When I arrived at Tires Plus, Estefani at the front desk provided exceptional customer service--professional, friendly, and quick to help. Ed immediately took my car into the garage and had me back on the road in under 30 minutes. It's rare to find a team that combines efficiency, skill, and genuine care for customers. Estefani and Ed turned a frustrating morning into a smooth, stress-free experience. I'll definitely be returning for future service and recommending this location to others.

POOR SERVICE. I tried getting through for an hour. Apparently their computer/phone system was down,…read morefine.. okay. I get it, things happen. BUT, the issue is that the woman who was "helping" me couldn't tell me what was wrong with my car. I got it towed there because my tire was flat. 1 tire. When I got a call back from her all she said was "you need a new one". Okay.. why? Is there a nail, or something puncturing the tire, can we patch it, what? "uhh welll it's got sidewall issues and it's bald so you need all 4 tires replaced". Okay... so we can't patch it? "uhh we just recommend cause they are all bald to replace them." Train your people better. Safe to say I had my car sent to Mr. Tire down the street because this whole exchange (not even worried about the phone/computer system being down) was AWFUL. Do better.