I had some unusual special requests and they spent a lot of time with me to get the right items…read more Gabriel was especially helpful.

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Overall not a negative experience but unfortunately I'm not able to say it exceeded expectations or…read morewas perfect. TLDR; they won't ask, so make sure you tell them what you want. Starting with the great, the shop is nice and people are friendly. The work area was clean which is a good indicator of the care they'll put into your vehicle. The actual installation work in my car was good quality. Where things fell short is largely with communication. My install included a sub amp and an LC2i. The total cost, including parts as I did not provide any wiring kit, was $420. I believe 3 hours of this was for labor. I was okay with the price as it including all the install hardware and the install itself was done cleanly. However, I never received a quote or an estimate and was just told the total at the end when picking up the car. They finished at the end of their day and sent me on my way without really showing me what was done. Including where things were installed. The second lapse in communication is with the LC2i. When I dropped the car off I listed the components I had for them to install. They never called or asked where to install the LC2i or the amp. In my past experiences these ended up in the trunk so I didn't think I needed to be specific. They ended up putting the amp under the passenger seat, which is okay but not ideal. It's good that I can access the controls to tune the system but when the seat moves forward to let someone or my dog in the back seat, the amp is exposed to being stepped on if someone isn't careful. The LC2i unfortunately was hidden under the dash, like it's a high low converter. Leaving it completely inaccessible and i was unable to use any of the adjustments to tune it, or have easy access to the outputs for future expansion. I was disappointed that these locations were not seemingly thought through with accessibility in mind, and that I was not asked for preference before they decided to hide the lc2i. When I called back and spoke with Guy, he at first offered to move the lc2i for additional labor costs, but after hearing my concerns he graciously offered to schedule another appointment to have them relocate it free of charge. This was very positive and appreciated. I'm not always comfortable having someone "redo" work on a car, and instead offered to buy some additional gear so I could pay them to install those and have them move the lc2i while they were at it. They price matched/beat crutchfield on the items I wanted, which also great. But then the quote to install a jl audio rd400 and upgrade the component speakers in the front doors was $845 (for parts and labor). I had to decline the quote. I will say that while their prices ultimately aren't for my preference, the work was done well and they were reasonable when hearing my concerns. If you go with them, please over communicate instead of simply hoping for the best as I did and you should be left a happy customer.

These guys are my heroes after fighting with a faulty auto start for years. I finally have one that…read moreworks like it's supposed to and I am super excited. I will not freeze in the winter time anymore! Thank you you guys are awesome

Rick was an outstanding salesperson!!! He made our buying experience pleasant and easy. We love…read moreour Acura and we highly recommend them.

Had scheduled regular service completed last week at Courtesy Acura on my 2024 MDX. I appreciate…read morethe professionalism and great service received by Jack Aran and Mark Green. They are keepers! Thanks for taking such great care of me and my car.

Excellent service. Very professional and courteous…read more I was told how much my job would cost up front and how much time would be needed to get job done. I will continue visiting Franklynn in the future and forget about taking my Jaguar to the dealership for work.( too expensive) . Thanks everyone at Franklynn automotive.

Went here to get suspension work done on my Tesla. Overall the vibe was friendly and the mechanic…read morethey had look at my car seemed to be top notch. He was the reason I wanted to get the suspension serviced here as his explanation of what I needed done showed his mastery of his craft. However after taking the car to Tesla to get a 2nd opinion I discovered that this shop (not the tech) was trying to charge me literally a 200% markup on the parts to do the repair. Crazy right!!! The genuine Tesla parts for the repair were $209 and these guys quoted those same parts out to $614 (I sent him the estimate from Tesla with the exact cost of the parts). Unfortunately for me Tesla wouldn't work on the car because of an aftermarket body kit the previous owner had installed. I really liked the mechanic at this shop, so I went back to this shop with the intention to move forward even though their cost was literally 56% more ($1,635 vs $2,555) then Tesla for the same work (because of the price gouging on the parts). Then when I asked about it before my approval to move forward the manager got snarky and said how would you expect us to stay in business if we don't markup the parts. I said and I quote "I get a markup on the parts and your high hourly rate for the labor on the work but not a 200% markup on the parts." The guy gave an excuse about the software they use but was unwilling to budge on the price gouging. I literally said why don't you let me buy the parts directly from Tesla and you can still mark them up 25% and he still said no. I was completely professional throughout the conversation, but obviously would not pay a 200% markup on parts on top of the already top of market labor they charge. After the conversation he texted me back and we agreed to not move forward. I only leave this review to warn others. It's a bad business practice to over charge people like that and so I just wanted to give people my story warning them to watch out and be careful before doing any work here. Update: this slime ball's disclosure of all the information I gave his manager, Steve, in good faith is abhorrent. Everything he mentioned on the car was told to them right up front as I told it to the manager, Steve, in person and this clown is repeating word for word what I told his manager. I was cool with this at first but this guy is a complete scum bag now using my own words and lying about it. Anyways besides being a scum bag, no effort at all was made regarding the parts and this shops 200% markup. I literally told the guy running the shop I would buy the parts myself and let them mark it up 25% and still the answer was a quick no. Everything I said was honest and accurate and don't appreciate this guy claiming transparency when his long shpeel was essentially just a my own words complaining about the car I bought and his shops poor excuse for price gauging. They could have done the job without gauging me on the price given I had the option to buy the parts myself. Not cool at all the response from this guy and his piss poor excuse for attempting to rip me off.

Snarky service department. We had an appointment for 9:20AM-10:20AM. We were told that they are…read morepretty busy today but I thought since we have an appointment, we would be out of here at a reasonable time. It's currently 12:10PM and we're still here waiting with a "we're working on it" reply to an estimated time we can get out of here. Also, $120 and $130 for an engine air filter and cabin air filter is highway robbery.

TLDR: Skip the clowns on Arapahoe--this is the dealership you want. Kenny and his team actually…read moregive a damn and will take care of you the right way. I came here after a nightmare experience at a nearby competitor that ended in a blatant $1,400 bait and switch on a lease deal. I was ready to walk away from the whole thing. I walked in hoping to prepay a 24-month lease and was bracing myself for a battle just to get close to what the other place had originally promised. Not only did Kenny beat that number out the door, but he also took the time to offer real advice that showed me this dealership actually values long-term relationships--not just quick sales. After Kenny locked in the numbers, I worked with Matt, the salesperson, who was patient, understanding, and genuinely helpful. He walked me through the features of the car without the usual pushy vibe you get elsewhere. I wrapped everything up with Grant in finance. Super sharp guy--he was transparent about every line item, walked me through the optional add-ons, and even gave me solid insight into what the dealer checks for at lease turn-in. Zero surprises. In an industry full of games and gimmicks, this team was a breath of fresh air. Kenny especially deserves a shoutout--if he could turn my day around after what I'd just gone through, I have no doubt he'll take care of you and your family too.

Came in for an oil change. Everyone was Genuine, kind, and it was a peaceful atmosphere with great…read morepeople taking care of you here. My experience was smooth, flawless and I felt like a valued customer. Thank you Ken for providing such a fantastic experience from start to finish. This team was quick efficient and you can bet your bottom dollar I'll be back. Thank you and your amazing team! I got a fair price, no games or underhanded quotes. Straight forward service and that's how you get er' done!

I had set an appointment with pride auto care to get some work done on my vehicle and when I talked…read morewith them over the phone explaining what needed done they said that they could do the work with no problems, so I took time out of my day 45 minute drive to go all the way down there and it was a waste of time. They said they couldn't help me and that I needed find another shop,This is the most ridiculous thing I have ever encountered!!! worst experience ever. I would not recommend this place to nobody. VERY VERY bad customer service!!!

I came in today with my eye on a specific explorer my sales person was Justin N and he was…read morefantastic I was an anxious driver and he directed me every step of the way he was so knowledgeable about the vehicles specs and was very transparent. Scott G was my finance guy and he made everything as painless and quick as possible, which I really appreciated. I will ride a scooter before I buy another vehicle from anyone but Scott and Justin!

I've been going here for about 2 years for more customer pay than warranty. I brought my 2018…read moreRaptor in for cam phaser replacement (warranty) in August of 2025. I brought the vehicle in again as it didn't drive quite as well. No check engine light. 58K on the odometer, I requested a 60K service (customer pay). There are two 60k services for this vehicle, AutoNation's version and Ford's. I requested Ford's maintenance as it was more comprehensive to me. I requested that all fluids be drained, flushed and renewed. Engine oil & filter, transmission fluid & filter, front and rear differentials, transferbox, cabin and air filters as I was traveling to NJ for the Thanksgiving holiday. The service department knew that. The oil in the transfer box was not changed, nor the air and cabin filters. Would you trust anything that they did? I didn't. After my break down and inspection by a 3rd party, I traded it in, after I paid for the repairs. Returning home to CO, I broke down going over the Mississippi from IL to MO on Sunday the 1st. Found a hotel and a Ford dealer in the St. Louis, MO area. Failure of a cross threaded bolt, filled with Locktite could not withstand the pressures put on it. This bolt is 1 of 3 that hold the High Pressure (HP) fuel pump, driven by the camshaft. By compromising the mounting bolts, this was a doomed failure waiting to happen. At this point I have two different technicians doing the same thing. Crossthreading. One with a lug nut, the other a critical mounting component of the engine. Had a qualified technician done the 60k inspection including a read out of codes, which could have led to further diagnosis PREVENTING failure that left me and my family stranded in a snowstorm. There is no such talent at this facility. I have zero confidence that they can fix your Ford here. Or as in my case, returning a lesser product to me. After giving AutoNation Littleton Ford a perfectly well maintained 2018 F150 Raptor, it came back to me damaged, broken, stranded, and leaving me with zero confidence. Do yourself a favor and avoid this service department. Mark, With no respect, YOU DO NOT CARE ABOUT YOUR CUSTOMERS. This is intolerable. Before you post, make sure that your facts are correct. I can see where this culture is created.

Stopped in to get air in my tire, Mr. HART (Ken, I think) took my car in. filled my tire and…read moreThanked me for coming in! I barely had time to chat w/David-and Mr. Hart was all done-WHAT GREAT SERVICE! THANK Y'ALL!

Recently moved back to Littleton from out of state. My windshield wiper hose cracked and left me…read morewithout this little luxury when driving. My Dad and Brother suggested South Park. I finally went in and they were so nice. It turned out that this minor repair is going to be a little more involved than I was hoping. They set me up with a temp fix, I had to be at the airport for a business trip, and they genuinely just took care of me. As a single female, I appreciate being able to trust a business. Getting back in to get everything taken care of long term. Even being in the lobby while I was there, three other long term customers were in for various reasons. Highly suggest giving them a chance to take care of whatever you may have going on.

Adjunct to previous review! Jay, Bryan, Joe have kept my Toyota Scion running beyond all Toyota…read moreexpectations! 230,000. miles. Prices are more than reasonable! Care is always attentive with explanations to a "Car Idiot" which would be myself. Their dignoises are spot on; often with very creative ideas, adding a belt to bypass an extremely repair, more than my "Rudi" Toyota Scion is worth. The offices are always "Clean" and the Car Bays are always full, yet they find the time to get most everyone in and out on a more than timely basis. Beyond Car Services with reasonable prices and a continuous flow of returning to new customers, the personal service is impecable! The sitting room is Clean, serving coffee and fresh water, plus WiFi and a TV if one is interested. This is a Team who share the responsibility of any given vehicle entering their lot! These days getting there is a bit out of my way, and I will NOT go to any other place, for Midas Team on South Broadway are to be fully trusted and knowledgeable regarding all cars including Hybrid and Electric. Thank you for the years of great service!

Great experience and great customer service. Thank you guys so much . I will definitely be coming…read moreback