I had some unusual special requests and they spent a lot of time with me to get the right items…read more Gabriel was especially helpful.

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Overall not a negative experience but unfortunately I'm not able to say it exceeded expectations or…read morewas perfect. TLDR; they won't ask, so make sure you tell them what you want. Starting with the great, the shop is nice and people are friendly. The work area was clean which is a good indicator of the care they'll put into your vehicle. The actual installation work in my car was good quality. Where things fell short is largely with communication. My install included a sub amp and an LC2i. The total cost, including parts as I did not provide any wiring kit, was $420. I believe 3 hours of this was for labor. I was okay with the price as it including all the install hardware and the install itself was done cleanly. However, I never received a quote or an estimate and was just told the total at the end when picking up the car. They finished at the end of their day and sent me on my way without really showing me what was done. Including where things were installed. The second lapse in communication is with the LC2i. When I dropped the car off I listed the components I had for them to install. They never called or asked where to install the LC2i or the amp. In my past experiences these ended up in the trunk so I didn't think I needed to be specific. They ended up putting the amp under the passenger seat, which is okay but not ideal. It's good that I can access the controls to tune the system but when the seat moves forward to let someone or my dog in the back seat, the amp is exposed to being stepped on if someone isn't careful. The LC2i unfortunately was hidden under the dash, like it's a high low converter. Leaving it completely inaccessible and i was unable to use any of the adjustments to tune it, or have easy access to the outputs for future expansion. I was disappointed that these locations were not seemingly thought through with accessibility in mind, and that I was not asked for preference before they decided to hide the lc2i. When I called back and spoke with Guy, he at first offered to move the lc2i for additional labor costs, but after hearing my concerns he graciously offered to schedule another appointment to have them relocate it free of charge. This was very positive and appreciated. I'm not always comfortable having someone "redo" work on a car, and instead offered to buy some additional gear so I could pay them to install those and have them move the lc2i while they were at it. They price matched/beat crutchfield on the items I wanted, which also great. But then the quote to install a jl audio rd400 and upgrade the component speakers in the front doors was $845 (for parts and labor). I had to decline the quote. I will say that while their prices ultimately aren't for my preference, the work was done well and they were reasonable when hearing my concerns. If you go with them, please over communicate instead of simply hoping for the best as I did and you should be left a happy customer.

I absolutely love this place! If I had all of the money in the world, I would spend it on awesome…read morecar audio upgrades. They are so honest, kind, and patient. I have been in twice this summer (once to receive help about how to update and reset her Apple Car Play) and also to get a quote for mine and they were nothing but candid and genuine. I did not end up following through on the Car Play for my car as it broke down and I'm sure that I will be getting an upgrade this year, but I so appreciate their great business sense and most of all, kindness!

Vanessa in service & Briana in sales Are amazing very…read morehelpful and professional. Will definitely go back for future purchases. Thank you for all your help

Had scheduled regular service completed last week at Courtesy Acura on my 2024 MDX. I appreciate…read morethe professionalism and great service received by Jack Aran and Mark Green. They are keepers! Thanks for taking such great care of me and my car.

My RV's USB port fell behind the dash. The manager ordered a new, more secure part, installed, and…read moremy RV was ready to pick up on time. Highly recommended. Emma Blo

Just wanted to give a shout out to the team at Franklynn Automotive. I just recently used their…read moreservice for the first time and it was great. Steve, GM, and Kate, administrative prez, did a fantastic job on letting me know issues and worked with me on price. I felt very comfortable and assured that things would get done that needed most attention. Will definitely use them again. Kate gave me a detailed itemized list of issues with my truck. Great to know. Steve worked with me on parts and was relieved he could parts at an affordable price. Great service overall! Oh and the owner, Dan, was quick to respond to my messages which I greatly appreciated!

TLDR: Skip the clowns on Arapahoe--this is the dealership you want. Kenny and his team actually…read moregive a damn and will take care of you the right way. I came here after a nightmare experience at a nearby competitor that ended in a blatant $1,400 bait and switch on a lease deal. I was ready to walk away from the whole thing. I walked in hoping to prepay a 24-month lease and was bracing myself for a battle just to get close to what the other place had originally promised. Not only did Kenny beat that number out the door, but he also took the time to offer real advice that showed me this dealership actually values long-term relationships--not just quick sales. After Kenny locked in the numbers, I worked with Matt, the salesperson, who was patient, understanding, and genuinely helpful. He walked me through the features of the car without the usual pushy vibe you get elsewhere. I wrapped everything up with Grant in finance. Super sharp guy--he was transparent about every line item, walked me through the optional add-ons, and even gave me solid insight into what the dealer checks for at lease turn-in. Zero surprises. In an industry full of games and gimmicks, this team was a breath of fresh air. Kenny especially deserves a shoutout--if he could turn my day around after what I'd just gone through, I have no doubt he'll take care of you and your family too.

This place is high-pressure horrible sales and don't even offer your discount. They'll waste your…read moretime and run through the ringer. I would never go here go to any place but here this is a horrible place to go to.

Ken was so great from the start. My car broke down and he said come on over we can look at it…read moreright away. Everywhere else had days out wait times. I went over and Ken was extremely friendly and helpful. They diagnosed what was wrong and they began working. It was a a couple hour turn around. Excellent service.

I had set an appointment with pride auto care to get some work done on my vehicle and when I talked…read morewith them over the phone explaining what needed done they said that they could do the work with no problems, so I took time out of my day 45 minute drive to go all the way down there and it was a waste of time. They said they couldn't help me and that I needed find another shop,This is the most ridiculous thing I have ever encountered!!! worst experience ever. I would not recommend this place to nobody. VERY VERY bad customer service!!!

We like the used car but be careful, if it is not in writing no matter what you talked about, it is…read morenot going to happen. They will drown you in paperwork at the end so make a list of all the things that you think you are getting because if it's not in your paperwork it does matter what was said. Also they say it is the buyers responsibility to ask that the car comes with 2 keys...Overall it was a OK experience but don't let yourself get to tired to make sure you are getting what you expected

Absurdly bad experience with this dealership. Make your own choice, but I will never go back…read more Bought a new '26 F150 Lariat through them via a broker, and added in a Sportliner bed rug, available from Ford Accessories. First, they charged $825, which is $200 more than most dealers. Then they mucked up the appointment time by an hour and a half, leading to 3 hours at the dealer for what is supposed to be a 30-60 minute job. They utterly butchered the install. They carpeted OVER the front bed hooks and Boxlink plates. They carpeted over the drainage tubes for tonneau cover, making them inaccessible. They carpeted over the tailagate, despite explicit and repeated instructions (including that day!) not to since the truck had a ProAccess tailgate that would be rendered unusable. They miscut the holes for the storage bin, bed lights and ProPower port and did not secure them, leading to gaping, misshapen holes, and room to stick your hand in behind the loose carpet. See pics for all of the above. After pointing this out, they refused to take responsibility. They claimed they "had" to carpet over the tailgate, and that they did not cut any holes...it arrived from Ford that way. Two other dealers looked at their work and said these rugs do not come precut, and they had never seen such shoddy work. (This is my third F150, and my third Sportliner...I know how they are supposed to look.). The only solution and end result: I paid a reputable dealer to rip out the ruined Sportliner and throw it away, bought a new one, and had it installed correctly at another dealership. It was done in an hour and for hundreds of dollars less. Caveat emptor.

Really impressed with this shop. It's clean, and staff are professional, friendly, and efficient…read more Service was prompt and organized- clear communication without wasted time. Highly recommend this business!

Stopped in to get air in my tire, Mr. HART (Ken, I think) took my car in. filled my tire and…read moreThanked me for coming in! I barely had time to chat w/David-and Mr. Hart was all done-WHAT GREAT SERVICE! THANK Y'ALL!

Jeff the manager and Ben the tech were some of the best and honest mechanics I've ever met. We…read morewere driving through town and our check engine light came on. Other shops tried to use the scare tactic but Jeff spoke to me like a friend and after he did all the tests, he made the best recommendations. These are the guys who want taking care of your vehicle. I can't recommend them enough so please use them for your next service

Adjunct to previous review! Jay, Bryan, Joe have kept my Toyota Scion running beyond all Toyota…read moreexpectations! 230,000. miles. Prices are more than reasonable! Care is always attentive with explanations to a "Car Idiot" which would be myself. Their dignoises are spot on; often with very creative ideas, adding a belt to bypass an extremely repair, more than my "Rudi" Toyota Scion is worth. The offices are always "Clean" and the Car Bays are always full, yet they find the time to get most everyone in and out on a more than timely basis. Beyond Car Services with reasonable prices and a continuous flow of returning to new customers, the personal service is impecable! The sitting room is Clean, serving coffee and fresh water, plus WiFi and a TV if one is interested. This is a Team who share the responsibility of any given vehicle entering their lot! These days getting there is a bit out of my way, and I will NOT go to any other place, for Midas Team on South Broadway are to be fully trusted and knowledgeable regarding all cars including Hybrid and Electric. Thank you for the years of great service!