Advance Auto Parts gets two stars due to poor customer service. I would've given them one star, but they were nice during the initial purchase. I purchased two headlights due to having one blown. I bought a pair because I decided to upgrade to a more expensive bulb. The sales rep assured me that it was the correct bulb but it wasn't. That wasn't the problem. It was an inconvenience but people make mistakes. It was getting late, so I bought replacements at a nearby competitor and decided to return the bulbs the next day. The rep that did the return was cordial. His manager and the other rep weren't so nice. I had the unopened merchandise, my receipt, and the credit card, yet I was told that they were doing me a favor by allowing the return. I was told that they don't have to allow returns on anything electronic, even if it's unopened. I don't know if this is true but it's a horrible policy. Especially if you want return customers. It's also a horrible policy to tell the customer that you're doing them a favor. I won't be giving them a return. A return visit. I don't advise you to do it either. Save yourself the trouble. read more