Because I can't give zero stars... Buckle up, this is going to be a long rant with several details...
I made an appointment at this place for 1 pm on a Wednesday to have a high clearance cut done to my front bumper, and to get a light bar installed over my windshield and wired to a rocker switch panel on my dash. When I arrived, literally every one of their technicians was on lunch at the same time, while one of them was just sitting on a supply box talking to the desk woman. I waited for AN HOUR to talk with anyone about the project while the only other employee not on lunch was on the computer helping a woman shop for parts. FOR AN HOUR. The employee on lunch sitting behind the desk, in my presence, said to the desk woman, "iIm going to take every minute of this lunch because I'm working 12-hour days. If a business is short-staffed they have an obligation to just say no to new appointments they know they can't handle. They were supposed to call me with an update before closing at 5 pm, they didn't. They didn't call me the next morning, I called them. They called me back 30 minutes later saying they hadn't even started on the light bar yet, hadn't even drilled the holes for the brackets. They also said they were having trouble installing the switch panel, but again, hadn't even called me to discuss it. When I got there, the bumper cut was HORRID - uneven, wavy cut, not even sanded down to smooth it out. The technician was shouting obscenities at the top of his lungs because he has cut my dash and attempted to install the switch panel only to discover a metal support beam behind it. He discovered it because the last screw wouldn't go all the way in, NOT because they did the sensible thing and take the dash cover off to inspect where they would be doing the wiring for it. And they melted a small part of my dash with the heat of their cutting tool. I told them to stop immediately, took my keys, and angrily drove off without any paperwork or payment. All they offered as compensation was ordering a new dash cover and making me come back weeks later to receive it. Now I have to drop $230 for a bumper replacement to try again. Beyond incensed. and can't believe "professionals" can do such a poor job of communication, poor quality of work, and poor time management accepting new appointments. Stay away from this seedy little shop on the backstreets of Aloha. Word to the wise: Always *call* if you haven't heard from the shop in hours after dropping off the vehicle. The only silver lining is that I stopped them from even starting on the light bar install and possible saved hundreds of dollars more in potential issues. read more