To add one more thing to think about if you are considering ADT. They make it very difficult to cancel. One cannot do it online. the hold time for customer service today was 58 minutes. When you get to talk to someone they try to talk you out of canceliing, and only reluctantly tell you someone will call back later. I did this 6 months ago, and must have forgotten about it and have been paying for a service i don't use. and definitely don't do auto pay. you have to go through the same process to stop it. read more

I had ADT install a security system on my house back in late June I have come to some financial difficulties that I actually have no control over so I called to cancel services at most temporary only to find out that in the contract that I signed I am bonded to them for 5yrs and to cancel early would cost me over $6,500 but they would do a one time reduction to 2,500 if I paid at that moment I said hold up I never would of signed any contract especially for 5yrs well I was told the supervisor of this department would call me back in 24-48hrs we'll 72hrs later I had to reach back out to them only to be told that I was bonded when I called ADT for their services none of this was ever discussed about a contract come to find out they offer a 24-60 month contract why was none of this discussed they took it upon themselves to put for the 5yr or 60 month agreement I would of never went with any thing cause contracts are nothing more then a loop hole and only one party is in benefit of said contract I can understand a contract if you were financing the equipment for them to provide their services but I paid for all of my equipment upfront I thought it was simply a month to month till I called them to only find out differently I had no issues with the service they provided until I was asking for a temporary stop of services only then had I been told that I couldn't because I was in a contract that they not me chose the highest end of their contracts so I at this point I feel entrapped never have I heard of company choosing the highest contract they offered cause honestly at that point I would of most certainly not of gone with a 5yrs at most I would of done is a 2yr contract they don't inform you cause it is of no interest or benefit other then their own I had no clue I was in a bonding agreement I was under the impression it was strictly month to month until I called to cancel and to be honest I'm still in shock I am gonna take this to the fullest extent of the law cause they are obligated to disclose this information to their customers not just in writing but verbally as well so everyone is on the same page and everything has been fully explained read more