To add one more thing to think about if you are considering ADT. They make it very difficult to…read morecancel. One cannot do it online. the hold time for customer service today was 58 minutes. When you get to talk to someone they try to talk you out of canceliing, and only reluctantly tell you someone will call back later. I did this 6 months ago, and must have forgotten about it and have been paying for a service i don't use. and definitely don't do auto pay. you have to go through the same process to stop it.

I had ADT install a security system on my house back in late June I have come to some financial…read moredifficulties that I actually have no control over so I called to cancel services at most temporary only to find out that in the contract that I signed I am bonded to them for 5yrs and to cancel early would cost me over $6,500 but they would do a one time reduction to 2,500 if I paid at that moment I said hold up I never would of signed any contract especially for 5yrs well I was told the supervisor of this department would call me back in 24-48hrs we'll 72hrs later I had to reach back out to them only to be told that I was bonded when I called ADT for their services none of this was ever discussed about a contract come to find out they offer a 24-60 month contract why was none of this discussed they took it upon themselves to put for the 5yr or 60 month agreement I would of never went with any thing cause contracts are nothing more then a loop hole and only one party is in benefit of said contract I can understand a contract if you were financing the equipment for them to provide their services but I paid for all of my equipment upfront I thought it was simply a month to month till I called them to only find out differently I had no issues with the service they provided until I was asking for a temporary stop of services only then had I been told that I couldn't because I was in a contract that they not me chose the highest end of their contracts so I at this point I feel entrapped never have I heard of company choosing the highest contract they offered cause honestly at that point I would of most certainly not of gone with a 5yrs at most I would of done is a 2yr contract they don't inform you cause it is of no interest or benefit other then their own I had no clue I was in a bonding agreement I was under the impression it was strictly month to month until I called to cancel and to be honest I'm still in shock I am gonna take this to the fullest extent of the law cause they are obligated to disclose this information to their customers not just in writing but verbally as well so everyone is on the same page and everything has been fully explained

July 22, 2025 I have…read morebeen a Vivint customer for approximately three years. The equipment was fully paid off within the first year. In May 2025, I contacted Vivint to cancel my service and provided the required 30-day notice. Despite multiple attempts to cancel, they have refused to honor my request and have continued to charge my credit card. Due to their refusal to cancel the service, I was forced to cancel my credit card--a major inconvenience. The customer service experience has been extremely poor. With so many alarm companies available today, I find it unacceptable that Vivint treats its customers this way. To make matters worse, their customer service is not based in the United States, and communication has been difficult. I also sent two written correspondences to Vivint's corporate headquarters and never received a response. Anyone considering this company should be cautious. Once you sign up, canceling is a nightmare. The customer service is virtually nonexistent, and the overall experience has been incredibly frustrating.

We have Vivent Alarm on our Easton home and home in Florida. We were told that if we sell our home…read moreand move to another property and utilize Vivent we would have no penalty. That is a lie. We moved to Tennessee and called Vivent. They installed thousands of dollars worth of equipment. When we went to close the Easton account it was impossible because we refused to pay the 30 day penalty. The rep was rude and abrasive and argumentative. Our new buyers are in the Easton home and we are still getting alerts that our alarm is on. Now Vivent says unless our buyers utilize Vivent they will penalize us. For the fourth time my husband is trying to close that account. We are going to report them to BBB and the attorney general of Maryland.

This is the second time we have used key one in less than a month. The first time they installed a…read morenew entry lock and attempted to fix our electronic lock. This time they replaced our electronic front door lock with one that we had purchased. In both cases they.(Jeremy and Hunter) demonstrated they are very skilled at their trade, working very efficiently and getting the job done quickly. In the last visit, Hunter made sure that we were able to make necessary future adjustments to the Lock such as how to change the combination, etc. they probably deserve a five star rating, but I typically don't give five stars, but will gladly recommend them to anyone who ask.

Key One provided amazing service! From the first phone call when I spoke with Lisa to the…read morephenomenal service provided by Jeremy when he installed the locks I was pulled over by this company. They are so thoughtful and genuine. I was asking for something more expensive and Lisa tried to tell me I didn't need it. I have never had a business try to down sell me! I was so impressed! I can't say good things about this place.

Protect American Alarm System ( Simon XT ) now Brinks Alarm. I was having trouble replacing a panel…read morebattery. I encountered a complicated situation, so I called the 800 number this was around 1130/11:45 PM at night I just got off work ...I spoke to a very knowledgeable and understanding Woman, who has a soothing and therapeutic voice name (Asia). I am sure her beauty would compliment her voice. She was very professional patient and helpful with my alarm panel issue and referred me to other sources. Thanks! Well done!

These guys are professional, efficient, knowledgeable, responsive, and go all-out to help their…read morecustomers. They did a great job installing my security cameras and floodlights, and getting the operation up and running. l recommend them without hesitation.

From the owner: At Maximum Technologies LLC., we are a family-owned and operated company with a strong commitment…read moreto our community. Our primary goal is to ensure that our community members are safe and well-informed in their online activities. Led by Max Hulme, the owner of Maximum Technologies LLC., who was born and raised on the picturesque eastern shore, our company aims to create a tight-knit community that emphasizes the importance of practicing safe online habits. In addition to our dedication to online safety, we also specialize in providing high-end entertainment installations, Networking and Smart Home Technologies. With a focus on both security and entertainment, we strive to bring the best of both worlds to our valued customers. Trust Maximum Technologies LLC. to safeguard your online experiences and enhance your entertainment choices.

Why am I paying almost $300 a month when I can't get someone to answer the phone when I have an…read moreissue? I don't need your AI assistant to repeatedly tell me to select an option, I said I need to speak with someone, and I keep getting the same prompts. Someone is calling me pretending to be Xfinity, and there's no way to report this to them online? Ridiculous.

Xfinity is trying to ruin my life. Texting me threatening to…read moresend a bill to collections that I can't pay because we haven't had access to an account that we switched to my name from my dead grandmother. We've tried contacting anyone for months and all we get is the AI/automated chat/texting/call BS. They tell us our account is fixed and when we go to log in, we still can't get in, and the cycle repeats. Now they've also added on hundreds of dollars of late fees for a bill that was only late because they have locked us out of our account. I wish I never messed with Xfinity and I warn anyone who will listen to stay away. Xfinity is the worst.

I am totally sick of this service, BOTH ( TV's ) suddenly inoperative ( Error Code RDK-03033 )…read morecalled them ( ComCast ) went through trouble shooting procedures ( running upstairs downstairs ), checking TV's, on call service attempt ( stated signal is bouncing back he sees error-boxes NOT RESPONDING ) being put on hold ( listening to that boring ON HOLD Maniac MUSIC ). Can't watch as usual morning news, REDUCE my bill FOR ACTIVELY HAVING 'NO' service And just get someone here that's all I'm asking!!

Internet service is without a doubt the worst we have ever had. Customer service is the only thing…read moreworse than the service.

Great service. They hung a large tv with sound bar. Great communication, on time, quick, neat…read moreinstallation. Clearly explained any issues and questions.Will be using them for future home automation projects

Multiple missed appointments, and when calling to follow up, no return call. Devices installed were…read moreleft dangling in the media cabinet.