My rating is based on 2 issues. Customer service and of course the skill of the electrician -…read moreTony. I have been frustrated by trying to find an electrical company to return my call, and also keep the appointment. I had one company that scheduled an appointment, and then didn't arrive or call me to explain. Another company when I told them my needs (which were small), said they would talk to the owner and call me back - they never returned the call! Both of these companies enjoyed good ratings. Royal Plus Electric scheduled the appointment, sent a talented electrician (Tony), and completed the job with no problems. I will call them again when I have the need.

Royal Plus Electric exceeded all expectations. They installed the electrical work in my new home…read moreand did an outstanding job from start to finish. The team was extremely professional, courteous, and friendly throughout the entire process. What truly set them apart was their integrity--they completed additional work without charging me, which I greatly appreciated and did not expect. That level of service speaks volumes about their character and commitment to their customers. Royal Plus Electric is a local business, but they treat you like family. Their workmanship is excellent, their service is top-tier, and their professionalism is unmatched. If I could give them six stars, I would. I highly recommend Royal Plus Electric to anyone in need of quality electrical work. Respectfully, Greg T.

This company is the best. Any time we call them, they are available to come on that same day…read more Always professional and honest. We had our condo AC unit finally die on us this summer and Mike got us a new unit installed the next day! So grateful and thankful for them. Highly recommended.

i scheduled an appointment and they never showed or called. my appontment was from 8am till 12. i…read morecalled the office and a technician called 45 minutes later and said he would be there in an hour which was too late, i had to go to work. i had taken off the 8-12 like was scheduled. when i called back to reschedule i was told i recieved poor service because i didnt have a service contract and would i like to purchase one! there are too many "good " hvac companies in the town to be treated like this. moving on.

I have used this company a few times now for 2 installations of heat pumps for my rental homes and…read morealso used them for service calls concerning any issues I have had. They are always on schedule, professional and have given the better quotes for jobs. They were recommended by a friend in the housing industry and I also would recommend this company to anyone looking for HVAC services who do not know of anyone to use. They will also return your phone calls promptly and have a human being answer the phone during normal business hours which is a plus to me.

excellent service every time I have needed them. always do what they say they are going to doread more

Terrible company, came out Friday and tried to tell me I needed a new compressor for $2800 and then…read moresuggested I needed a new system for $7000. Then if I wanted to have any hope of air conditioning this weekend I would have to pay an additional $1800. We then called another company our nieghbors suggested and they checked our system out completely and replaced a bad capacitor for only $170. My Service Club and Marc Anthony are untrustworthy and scam artists. I will never ever use them again .

Quick response, and excellent service! Reasonable prices and…read morevery friendly! I had service within thirty minutes of calling.

Hired Mcteer's Heating and Cooling to check and service our system before turning the heat on this…read morefall season. The service tech was extremely knowledgeable and friendly, and gave me the peace of mind that our system was safe to fire up and warm our house. Our system is fairly old and he did everything needed to service and clean it. Price was more than fair and I would definitely use them again.

I have had a wonderful experience with Hancock. I had one company come in who tried to sell me on a…read more$10,000 system. After they spent a whole day claiming that they replaced parts and tried to charge me $1100. Hancock came in, pressed a button and fixed the problem for a total cost of $175. The technician's names were Billy and Dominique. They were both friendly, polite snd professional. Everyone that I have talked to that uses Hancock has nothing but good things to say about them. And after my experience, I have to agree. So far, I don't want to mention the name to of the company that tried to rip me off so badly. However that might change.very soon. But as far as Hancock, sons based in S. MD Ma I would say they are very trustworthy, and I will definitely use them again if an issue comes up.

I called because I had no water. Technician was here for one hour. A "diagnostic visit". Charged me…read more$315.00! Determined my problem was electrical at my Well pump. At his recommendation I called an electrician. Who then did diagnostics. He only charged $125.00. However he Determined my problem was not electrical. So I called Atlantic Well...who quickly replaced my Well Pump and resolved my problem! So not only did Hancock misdiagnose my problem (charging $315) but then I unnecessarily had to pay an electrician. Atlantic Well's labor to replace the Well Pump was less than Hancock's diagnostic fee. But what really upset me was the estimate Hancock gave me to replace my pressure switch and gage (if I needed one later) was a WHOPPING $730.00!! I've had them replaced before. The parts were $150 and labor $100. $250 TOTAL! It only takes maybe one hour. This company should be ASHAMED at how they rip people off. I honestly can't get over it. NEVER AGAIN!!!!!

5Stars!!!!! Very customer service oriented; we've used them twice since we moved to Ocean Pines…read more Extremely knowledgeable responsive courteous professional and provided an electrician contact (Mike Patchett also great). Highly recommend.

CAUTION! I recently used this company as they were the only…read moreone to quickly respond during a Saturday call. Without my AC unit working - I needed a prompt repair (NOT an emergency repair) for tenants renting my condo. I didn't expect a charge of almost $600.00 on a name brand 4 year old unit. I feel I was taken advantage of! They were polite and responsive and got my ac working. However - based on trusted information from another out of town HVAC repair person who was in my condo the week prior to my AC going down, it seems clear to me that I was overcharged and taken advantage of! I was never told payment would need to be made remotely while I was in California. I told the repair guy I would mail a check upon an emailed receipt when I returned home. The problem was a bad capacitor. I was overcharged for the part,... then charged an additional $280.00 to add refrigerant that the technician "questionably" claimed I needed. I have since mailed the a check for full payment, along with their business card that I not need in the future.

I cannot recommend this company enough. Also, I cannot recommend the technician Sky enough either…read more I contacted them late in the evening. Early the next morning, I received a call from them. They asked if I still required service and when I said "Yes", indicated they had a technician available and said he could be there shortly. Sky was very personable and verified what I had done and checked the inside unit and breakers first. Then, he went outside and checked the external unit. He replaced a blown capacitor and I have A/C. From the time I was contacted to the time I got cold air blowing was less than an hour. The charge was very reasonable. I like it when a technician doesn't assume anything. It gives me a 'warm fuzzy' when someone 'trusts but verifies'. Thoroughness is a great quality in any job. Since we no longer rent our unit, our rental agent no longer handles routine maintenance, so Sky took my information for a service contract. The amount he quoted was also very reasonable. He gave me some hints to keep the unit in peak condition as well. During the service call, he received a call apparently from another technician. During that call, he was polite and attempted to talk the other person through some maintenance process. Just a very helpful guy. I will definitely use this company again.

I had a wall unit installed 3 years ago from ABC. It's has never worked correctly and was rigged to…read morethe old existing line while charging me for a new line in the original bill of sale. Every year, multiple times a year I have to call to have it worked on and the lines drained. It still isn't working and I just got off the phone with the technician who said we're not coming out anymore because the warranty is over? This company sucks, and I should have gone with someone else. Incompetence is very expensive here apparently.