DO NOT USE OR TRUST ADT!!! If I could give them a ZERO I would. I have been being charged for a system that doesn't work and when I called to have it serviced I was told the panel was old and unserviceable. Other times I called for service they would talk me through pushing some buttons for a temporary fix and the problem repeatedly returned. FINALLY a service guy came out last week and said it was unserviceable. They first wanted to charge to replace it then offered to replace it for "Free" but upcharge my monthly rate by an additional $14 a month so free is not free. upon cancellation they are still charging me for another month. For a service that isn't working (if my house catches on fire it won't communicate to fire department because the panel is not working). And now we're being further Charged for a service that isn't even working. BTW I've been a 15 year client. Paid bill by auto pay and never missed a payment. This company are scammers!!! read more

ADT has continuously called our cell twice a day for 2 weeks to alert us of a break in. The home is located in DC we live on the else where. We are not the individual they are asking for nor do we know them. We have explained ALL of this to them. First they said we needed the password. Then we needed to speak to the property owners ourselves. THEN they were going to DELETE all the named individual listed on the account authorized to speak to. I said no all I'm asking is for you to contact the property owners and let them know the number you're calling is the incorrect number. They said you have to do that I said I don't even know who owns this property it's not my property after another week and a half of calls we have now blocked the number and told them we're doing so. ADT representative said you can't do that who's going to respond to all the calls. don't have any idea my advice don't use them. read more

Can you believe the story on 3 On Your Side? ADT tried to charge a woman $600.00 cancellation fee...they tried to say she signed contract for 3 years but could not provide proof then ADT said she verbally agreed but could not provide a recording. SHADY SHADY! read more

About 3 months ago I signed up for ADT. Chris told me that my bill would be only $36 a month. I got my first bill and it was $54. Then they said because it was attached to my cell phone it was more. I was suppose to get a $99 rebate. I called about that and was told that they would send me an email. That didn't happen. Also there are times when the app doesn't work right away and you have to keep trying until the alarm set read more

DO NOT USE THIS FIRM. They use a third party to supply and install the equipment, in my case they used "Protect Your Home" (PYH). After 4 visits from PYH our system never worked. ADT allowed me to cancell my contract, the problem was apparently I also had a contract with PYH. Although my system never worked they have some fine print that says I have a few days to cancel the contract. The sent my file to a collection agency for $1,200. And reported to the credit company which greatly impacted my credit score. read more

If I can give a no star I would. I contacted ADT on the error I received on my keypad and the customer service rep stated there might be a charge for the visit. I'm asking why would there be if the machine stopped working, she stated if it's not connected to the phone. Well my phone still works and she just repeated there maybe a charge. My contract is up since I have been a long term 17 year customer with ADT however that doesn't mean anything to this company. I will go to another company for my alarm services. So disappointed. read more

We ordered ADT in June 2018. In 15 months, we have had three false alarms and one police response. We have now scheduled our second visit by a technician to check our system out. My wife and I feel less safe with ADT than without it. Unfortunately, we still have until June 2021 to pay them $47 a month for this lousy product. Wish I would have read Yelp reviews before buying. Shame on me. read more

ADT Security Services is not working with their customers even during this pandemic. I have lost my job and about to lose my home and ADT is holding customers accountable to a contract. There are millions of people unemployed in the United States and I'm sure that this company has applied for and received government stimulus-- money for the greedy and not for the needy. Unlike so many other agencies, ADT is choosing to not work with their customers. By offering a four month waiver (payment of $15 per month for 4 months), ADT is not working with me. read more

Great offer, great customer service! Loved my two LivSmart (ADT partner) reps who visited yesterday, Ean Royal and Ronan De Olivera! They offer the best deal and shared their own personal experience, we signed up on the spot! Thank you guys! read more

I had ADT security service at a house in Tempe. Monthly charge was made to my credit card. The house was sold last June and I notified the sales rep who contacted me that I wanted the service terminated at the end of June 2018. He said my contract still had 3 months to run. He never told me I had to call an 800 number to terminate the service or that he wouldn't do it. His name is Chris Frizzell. Today I noticed that my credit card is still being billed for the service at $39.99 a month! I did call the 800 number today and they said they'd cancel effective immediately but it seems I'm unlikely to get a refund since we aren't using ADT at our new house. They said it's sometimes much worse than the 3 months after my contract expired. Sometimes people continue to get charged for years! Quite the scam it seems to me. read more

Negative 1000 stars. Word of caution: DO NOT EVER, EVER use ADT HOME SECURITY SYSTEMS. They are inhumane, fraudulent, and dishonest. I spent $3000.00 and signed a non-refundable 3 year contract at $53/month. Once you pass the three day rescind period, and you have not cancelled the contract, despite health emergencies, they will not allow you out of their contract. Once the skilled ADT salesperson sticks it to you for the initial installation they are totally unreachable. They claimed I did not have enough gigabytes to support in-home wifi cameras. Completely untrue. All of my neighbors have them wit the same exact gigabytes. read more

TYSHIEKA Taylor was extremely rude and impatient and short with my husband when he had to call the company yesterday about charges that he should not of had and when she replied to him and wouldn't listen to him at all or believe him , as he kept trying to tell her that he was over charged , Tyshieka was so dang rude to him and I heard the conversation that they had on speakerphone from the other room and I was so pissed that I said what is her name and where is this business and who in the heck was that talking to you like that !!?? Was the a relative ?!!? Or my mother ??????? When he told me the companies name I called to find out who the woman was he was talking to and I found out her name and this is why I'm leaving a review because it was uncalled for and unprofessional and they were in the wrong and of anyone should have been short and frustrated it should had been my husband not her !!! For they totally over charges him by alot of money and then denies it even though he was staring at his bank statement !!!!! if I would've seen all these negative reviews before my husband decided to choose this company well I would have told him to keep looking around before he made his choice but it's too late now. I'm nervous to see what comes in the future after reading these other reviews. . As for the tech they came to set up the cameras, he was good and seemed real good but we shall see what the future holds ,,..... read more

A huge thank you to Marissa and our technician! We just moved and ADT is the only service that was on time, installed correctly, and professional! Thank you Marissa and our tech (forgot his name)! read more

I would not recommend this security company. We were a long time customer (16years +). ADT does not keep service appointments. Once canceled they continue to send bills for months of service after service was canceled. Still trying to clean up billing issues for the last five months, and they still cannot get this corrected. read more

I wish I could give the company zero stars. I've had their service for over 3 years. Initially when I got the service I was renting a house and old the technician that at the end of my lease I would be moving and wanted to take the system with me as I purchased the system. Was told that was no problem. When I was moving called and told the customer service associate, they said I couldn't do that I had to get a new system. They wanted to charge me hundreds upon hundreds of dollars to cancel my contract (it was a two year contract). I old them I didn't want to cancel just move. After multiple back and forth and having to talk to the initial technician we got my system moved. I had to get a new system and didn't have to pay for it. Contract was suppose to be for 2 years. Had the service for 2 years and 8 months. Called in mid august this year to cancel the service as we have moved hous and are going to rent the house. Today they have finally cancelled the service. It wasn't done in august because he hey have no record of my call, but my partner called later in august to find out about viewing some videos and was told he couldn't because the service was cancelled. The beginning of September I get a bill for September, call and get a recording that they can't help me because of the hurricanes, if you look on line they are not located any where near the hurricane paths. I called back again before going on vacation and was told I couldn't be helped because the people that handle cancellations are not in the office (and you cannot cancel online). The person I talked to said someone would call me on Monday, I explained at least 5 times to the representative that I would be out of the country and wouldn't be able to talk to anyone until I was back in the country in several weeks. She said she would notate that. Since then I have tried calling and when calls have come from ADT and I answer the call I get hung up on. I finally was able to speak to someone today. The RUDEST customer service representative I've dealt with. She kept insisting that the service was cancelled from today even though it should be from mid-august. Then she tells me I have a 3 year contract and I told her that was wrong and sh told me "I'm sorry that you have difficulty reading". WTF! I asked to talk to her manager and she said she would see if she could find one, guess what, she didn't have a manager available. I know I don't have a three year contrac with them, I have friends that have had the same thing happen to them where they cancel their service and ADT says the still have a contrac and they don't. This company is crooked don't choose them for your security, find another company. read more

DO NOT DO BUSINESS WITH ADT!!! ADT tells you that if you need to move before your 3 year contract is up, you can get the new people living in your home to take over your contract.......Not True!!! They, also, tell you that you can transfer your service to a new location.......Not True!! When I mentioned that I was told these things, they said that this is what they tell people, but they don't honor it because it's not in their written contract. ADT, also, doesn't disconnect the service in your home....ever. The system remains active. They tell me that unless I gave my password to the new owners, they can't use the system. This is just another 'trick' ADT uses to get the new occupants to sign up for their service. The Better Business Bureau is looking into the unethical way ADT is running their business. There are so many better, less expensive security systems on the market today, please choose another security system. read more

beware of adt services. they overcharge and raise the monthly billing without notice. but the worst is telling them you want to cancel. i called on 4/6 to cancel the service. i was no longer under contract. i got an email on the 10th verifying the cancellation. on may 2nd i was billed for service. when i called to have this removed, i was passed to 4 different representatives and finally a supervisor. all had the same attitude. that they charge for service even after you cancel. seriously? beware of this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

My review is on Adt security system. We had a security system installed at the beginning of August, already we have at least 6 issues where the company has had to come back out. One of the installers came out and he kept going to my bathroom at least three times, I have no idea what he was doing but 3 times in one hour is not good. 2ND after he did his installation the alarm was not chiming. Then there was an incident where they forgot to add a 3rd door to the system so they had to come out again. And finally on Sunday my doorknob jammed so I tried another door the alarm went off for 5 minutes and finally just shut down nobody called me or my sister. I have a friend who actually had a person break in and no one came out Thank God no one was hurt and the alarm scared off the intruder. The police never came out, and when calling the office later they stated that they do not come out or call. Also they asked us why did the salesperson initially install our alarm? Are u kidding? All I can say is be careful people, because our problem is still not resolved. read more