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ADT Security Services

1.3 (97 reviews)
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Services - ADT Security Services

Home automation repair

Component automation

Security monitoring services

3 More Services

Security system installation

Security system repair

Home system automation

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Leslie A.

My issue is with thier billing and payment support. Thankfully, I've never had an issue with the equipment or calling for help, but I also haven't had my system very long. I received a bill in month 2 for double the monthly amount, along with late payment notice. I checked my credit card statement and their was an auto-payment for the 1st month. I tried to make a one-time payment and could not complete it because thier website only displays 1/2 of the encrypted box, so you can never complete the payment. (see the photo) And yes, I tried this in Chrome, Edge and Safari with the same problem, so it's not me. I had to speak to someone to make the payment. I made the pament and it still showed I owed another month. Another call and a promise they show a zero balance. It took a week for the account to register a zero balance for me to see. Now it's getting close to payment time, and I wanted to be pro-active. Same problem, same stupid response from thier chat representative. When I signed my contract, I checked the box for ACH monthly payments, so now I am super confused as to why that isn't happening consistently or at all. I ended up having to sign up for auto-pay just to ensure my payment gets made this month, which really pisses me off. It feels very deceptive on ADT's part ... And now I will have to spend time watching to make sure they do not take out 2 payments and set reminders for me when this contract ends so I can cancel this service.

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Eagle Security Systems - Access control systems for commercial applications

Eagle Security Systems

(18 reviews)

I could not be more impressed with Eagle Security Systems. I have a large home with a complicated…read morelayout and multiple entry points, which requires a complex security setup. Roy was incredibly knowledgeable and worked with us to devise a robust system that met our unique needs. He found creative ways to ensure our safety while also minimizing the budget. Our system works flawlessly, and we have total peace of mind thanks to Roy and your team. I give Eagle Security Systems my highest possible recommendation for anyone with security needs!

They only install wireless systems such as Google Nest. We had already had another quote from a…read moredifferent company who said they could use our existing Cat 5 and move us away from the current wireless cameras on the home to a wired system that would be integrated with our Starlink. They could also install a wired mesh system which would then help the wired cameras. We are a tad rural and have to use Starlink. It will take a day or so for the owner to do the work and it wasn't cheap but it was 100% doable. We will also have access from our betas through a mobile app. Eagle said they could do nothing for us without an internet company like Cox. The estimator honestly wanted to get out of there as soon as he could. I am sure they are a competent company but if you want a system that isn't Google or something similar, look elsewhere. They also said we had to pay some kind of monitoring fee which I did not want as we have an ADT alarm system we have to pay for .

ADT Security Services - securitysystems - Updated May 2026

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