This is Adriatico's new location. Now, to be fair, I wasn't a fan of Adriatico's before the switch. I didn't like the pizza (it was literally the only thing that has ever given me heartburn in my life). You can read my review on the old page if you want a refresher.
But this is the new location and have things changed? Yes...drastically!
The food at this location is a much wider variety. Why? Because now Adriatico's is a sit down sports pub. The new location is nice, clean, and great for parties. The windows in the front of the store open on nice days to let in the cool air (though I hope that they have air conditioning for the hot and humid summer days).
The food? Significant improvement. I don't know whether it's the new ovens, reinvigorated staff, or new recipes, but I think the food is much better than it was in the old store. Long gone are my days of heartburn from their pizza. I really like their calzones. My friends have said wondrous things about the wings too. All in all, a big step forward.
But why 2 stars? I'm going to be frank, and I seriously hope the owners of this branch read this review, because I think it is important. I'm writing this as a former 4-year employee of a pizzeria (not in Cincy). I know how things work in the restaurant biz...everything from the kitchen, to service, to delivery. If anything, this is advice to the general staff at Adriatico's as much as it is a review to the general public.
The service is abhorrent. Awful. Downright terrible. I have to be blunt, or else, the message won't get across. This hasn't been on one occasion. I've been to the new locations 4 times. My friends have been many more. We have gotten terrible (not even mediocre) service. Every. Single. Time.
Now, this place/owners are new to the service aspect. That's fine. I hope they take what I am going to suggest in earnest, because otherwise, I fear Adriatico's will fall the way many of the other restaurants have in Cincinnati. There are already an abundance of pizza places in Clifton...it won't take long to lose a chunk of the market share.
Restaurant service in Cincy (and especially in the Clifton area) is generally mediocre, at best. At least, that's what I've noticed. Here is where Adriatico's fell off the chart for me:
My first visit to the new location was at 2PM during a weekday. The restaurant was practically empty of customers, but there were quite a few staff on hand. It took a while to be sat (given that there were 2 staffers just standing by the register/take out counter). The orders were taken. The server didn't know the definition of "craft" beer (and I wasn't looking for the best answer, but Miller is definitely not a craft!) Order was taken (I got a calzone.) It took over half an hour to get my food! This is 2PM...the slowest customer hour. That's simply inexcusable.
Next visit: I went with a large party of people. Sat down at a reasonable time, orders taken. Again...food took well over half an hour, pushing more towards 45 minutes to come out. Yikes!!! Secondly, I was not asked if I wanted another beer until my glass was empty for a good 10 minutes. In that time, I decided I wanted a water instead. Checks took a while to come out after we clearly had finished eating (empty pizza plates, etc.)
My other visits have been similar with no to only very slight improvement. I'm growing weary of the service. I want to come more often since the food is good, and warrants a 4- to 5-star range. And hence, I know of a few pizza joints I'd rather visit now before going here.
Lastly, their price of alcohol on the whole is absolutely absurd. Some beer is priced at market value (for a restaurant) and now that they have hard liquor, some of their liquor prices are decent. I heard it was $6 for a carbomb (but I didn't order it so I can't confirm)...but that's a really good price if it's true.
On the other hand, $6 for a pint of Sam's Seasonal? I can pick up a 6-pack of Sam's Seasonal for $8-9. That's utterly crazy.
Now, if you're not in a rush and want a good slice and are looking to socialize with friends, Adriatico's is a fine establishment. Don't expect good service. If you get it, tip well. It's a rare occasion. read more