I placed an order online for replacement closet shelf/rod brackets. Picked them up the next…read moremorning. Got home to SanTan/Queen Creek area only to notice one missing. Called and they were kind and sent the missing piece out the next day when they were doing a builders delivery drop in the area. Would use them again.

I've bought several custom windows & doors from this company in the past, the selection is good and…read morethe quality and pricing even better, however the customer service is horrible and if you can get past that it's worth checking out.

Terrible service, and even worse employee. Do not waste your time. They are slow, intimidating, and…read moreuseless. I should've kept looking for one cheaper and that could do a better job.

Needed a couple of old roof tiles for my home (I know nothing about). I didn't realize how many…read moredifferent styles there were. I seemed that finding the right "S-tile" was going to be a needle in a hay stack situation. I walked into RWC and the man behind the counter, at first, seemed like he was about to tell me I was out of luck. I showed him a photo and he had one of his guys identify it and also called around and found me just what I needed. A short drive and $20 dollars later I have what I need! I appreciate them not just sending me on my way due to the fact that my needs weren't a real money maker.

My experience with this Door and Trim Store was exhausting. It was so many issues with them. It's…read morehard to figure out where to start. They sell you products that their not familiar with, and will not replace anything after the fact. If you order anything from the store, make sure you double check it when you get it before you install it because they take no responsibility or fault for missing items on products. The doors were good, but the biggest issue I had was with their pocket door and barn door. I asked them about a pocket door that would extend across a certain size opening. They said they had two panel pocket doors, which I thought was a great idea. Well, the pocket door came without some hardware, and after 2-3 trips back to the store, we kept receiving the incorrect hardware, and we ended up paying for this incorrect hardware because they would not give it to us as part of the purchase. In order to make a long story short, the installer they requested, kept reminding us that we did not have all the hardware for the install. Currently, I have a two pane pocket door that is not secure. You need two hands to extend it out, and you can look in behind it and see all the dust and debris from the installation. They provided nothing that would shield you from seeing inside of the pocket door when it was open. Use them if you like, but just be aware that there are no refunds, and double check that you have all your hardware and pieces for any type of installation. We even ordered a barn door that was missing some screws for installation.

I ordered interior doors and I was asked to pay for them in full before I got the doors. Two weeks…read morelater I went to pick up the doors and it came with a frame. I told the salesman that I didn't want or need or order the frames I also said I ordered handles for the doors but he said that was not included. I told him to refund me the frames and get me a price on the handles. He told me the handles were the same price as the frames (hard to believe) I asked for a refund for the frames and they said all orders were final and no refunds are issued. They have terrible customer service UPDATE. After several bad reviews written on multiple sites I got a refund but the quality of the doors are not worth the money

Great working with the owner, Doug and his crew . Able to retro- fit my broken basketball hoop and…read moremake it brand new . The teenagers will be happy . Thanks Doug and Jill

Totally overpriced. Made a purchase of almost $400 and returned 2 weeks later because I needed some…read moremore of the same material (steel squares tubing). I assumed that they would charge me the same but they wanted roughly 25% more. I passed and found a different metal supplier in Chandler which charged me $257,- instead of the $387 which AZ Metals quoted me. That's a difference of 50%. Total ripoff.

Sales, customer service, and a giant variety of selections! Angel was friendly, helpful, and…read moreknowledgeable.

Best place to get your tile and tiling accessories from. Huge selections and informative staffread more

Employees are great ifvu r a contractor - maybe But as just…read morea. Customer they are beyond rude. Pioneer on Guadalupe will answer questions and not treat you like you are just wasting their time.

Went looking for some supplies I need for an upcoming project at my house. The manager was rude and…read moreshort with me. Horrible customer service. Won't be back.

Your one-stop retail location for anything woodworking…read more Timber woodworking is really two differenf stores under one company. You have machinery and supplies/accesories in one building and high quality Keiln dried lumber in a nother. The team at Timber are extremely friendly but more importantly, extremely knowledable. Stop in and say hello.

If I could give this place zero stars for customer service, I would--specifically their tool repair…read moredepartment. Our Festool saw broke down while still under warranty. My husband brought it to Timber Woodworking Machinery under the impression that they could handle the repair process. He was told that the Festool representative comes in on Fridays and that he could leave the saw there (without the box), and the rep would pick it up and send it to Festool for warranty repair. We expected a relatively quick process--maybe two or three weeks. Instead, two months later, we were still calling for updates and receiving no clear answers about when we would get the saw back. No one could even provide a rough estimate. For a company associated with a premium brand like Festool, this level of communication was disappointing. Timber would not provide me with a direct contact number for Festool and continued giving the same vague explanation: that a part was delayed coming from Germany and nobody knew when it would arrive. I eventually found Festool's service ceneter's number myself and began communicating with them directly. After multiple conversations with Festool--one of which became unpleasant enough that it had to be escalated to management--we finally received a call from a Festool customer service manager, Melinda. She informed us that because the repair had taken so long, Festool would be replacing the saw with a brand-new unit. Finally, some good news. Unfortunately, none of that progress came from Timber Woodworking Machinery. We had to advocate for ourselves every step of the way. Less than a week later, Timber called to let us know our replacement saw had arrived. I went to pick it up immediately and was actually prepared to leave them a positive review despite the long delay. However, less than an hour after I got home, I received a call from shop manager Ray Ann claiming there had been a mix-up and asking me to return the Sustainer box and manual because they supposedly belonged to another customer. Seriously? At that point, my confidence in the entire process was gone. After months of poor communication, lack of updates, and confusion surrounding the replacement, this final incident only reinforced my impression that the repair process was poorly managed from start to finish. Festool ultimately resolved the issue by replacing the saw, and I appreciate them standing behind their product. Unfortunately, my experience with Timber Woodworking Machinery's repair department fell far short of the level of service we expected.

My Wife and I went in to look at rock for our front yard (7200sqft). When we walked into the office…read morethey were busy with other customers so we patiently waited for our turn. Another gentleman walked in and the older guy behind the counter asked what he needed rather helping us. So we waited till he was done. Now it our turn to ask about some rock. My wife has a picture of some rock she likes and wanted to match it. The guy said "I can't tell anything from a picture, if you want to look our rip rap is outside at the end of the office." So we walked out and went to J&J landscaping materials in Mesa AZ and were treated great.

A&A always does a great job and love stopping in as Mike and staff always have a smile and happy to…read morehelp! Answer questions and always make it a great stop and my list of errands to run. Great pricing and staff! Highly recommended and always great quality!