These guys have excellent service and work! Helpful, courteous, and speedy above and beyond what…read morewas required.

Service is quick and excellent. Bill was very polite and informative about what has to be done to…read morethe car while I was waiting.

I can't stress enough how much I appreciate this shop. Been at school for 4 years with not the most…read morereliable vehicle and they always treat me well for the right price. I reccommend all my friends to come to this shop when needed.

My truck needed repairs, and the closest option was this auto shop. I used my warranty, which…read morecovered the cost of the repairs. However, when I went to pick up my vehicle, Dagwood didn't inform me about the extra $300 charge beyond what the warranty would cover. (Aren't auto shops supposed to notify you about additional costs before starting the work? ) Their behavior was both greedy and dishonest. Please avoid supporting this shop - we need to stop letting unscrupulous mechanics take advantage of us!

Stopped in a few weeks back and asked Jeremy if they could squeeze me in just to check on an issue…read moreI've been having for months. They were more than accommodating and once they realized what a quick fix it would be they just took care of it and had me out of there in a matter of minutes. Very much appreciate the team member who put a quick tack weld down so my car would stop growling at me. Would highly recommend them.

We stopped in to inquire about having a set of struts put together and the service tech said he…read morecould fit the job in between vehicles as it was a simple 10-15 job. He told us to leave them and would have them done by the end of the day or early the next day. While out on errands that afternoon, we stopped in and the tech assured me it would be done that evening or early in the am as he came in by 8am. I asked if it was reasonable if we would expect them by 9am? He agreed that would be fine. I stepped into the office to ask for pricing and Jeremy quoted me a price and I thanked him and told him we'd see him early in the morning. That's where it went sideways. My husband and son arrived to pick them up thinking they would be done. They were not and Jeremy got pretty rude saying that they were "going to get to them in 20 mins or so." Considering they had not been touched, we decided to take them somewhere else and he became pretty belligerent saying we were harassing him and he had "an entire parking lot full of cars needing to be fixed". There was no need for his attitude. I cannot speak for the level of workmanship as Jeremy's attitude dissuaded us from doing business with this location. Auto repair/mechanic shops are plentiful and in a service industry where the "face of the company" matters as much as the craftsmanship of the job, this location is missing a huge piece of the puzzle. If friendly and HONEST service matters to you, I'd steer clear.

Consider this review my steadfast recommendation to service your vehicle at Tuffy's in Mount…read morePleasant, regardless of the make and model. There is a widespread misconception that foreign and/or luxury vehicles can only be properly maintained or repaired by their respective dealerships. It may be true that some repair shops do not possess the specialized skills and tools necessary to care for these vehicles. However, Tuffy's in Mount Pleasant has provided superior and inexpensive service for my fastidious Land Rover LR2. On my most recent visit, I had extensive work done to my rear differential, the radiator replaced, coolant leaks repaired, spark plugs replaced, the fuel injection system cleaned, the front differential inspected, an oil change performed and a light replaced. The most commendable aspect of the recent service is that they were unwavering in their price, despite numerous unforeseen setbacks and uncovering of additional damaged parts. They, unquestionably, took a significant financial loss to the tune of hundreds of dollars (possibly $1,000+) in the course of the above repairs. They wrote-off in excess of $800 in parts that were later found to be in need of repair, provided probably about 5 times the amount of labor billed for, waived many diagnosis fees and threw in a few of the smaller items for free. The above repairs cost me about $1750, but I am confident that Land Rover would have charged me in excess of $4,000 for the same repairs. Historically, there have been other repairs that I got done at Tuffy for 50% or less of what Land Rover quoted me. My experience with Land Rover Farmington Hills, on the other hand, has not been favorable. When I had a faulty PCV valve that resulted in a horrifically loud and high-pitched screech (but only after driving for 1-2 hours), they threw thousands of dollars of new parts at it while charging extensive diagnostic fees, only to have the problem unresolved. They had the vehicle for over 3.5 weeks time, would rarely return my calls, and never drove it enough for the symptom to present. Eventually, I brought it in to them after the symptom presented, but it took a collaboration of 3-4 technicians there to be able to figure out what the problem was.

They gave me an outrageous estimate of over $5000.00 for a diagnostic test for check engine light…read more Im a women and a senior who know nothing about cars. Shame on you reception woman and old man tech! You lost a customer and my next post is for anyone in the place where I live to NEVER go to you...what were you trying to pull off? Take advantage of a senior women? Your business will suffer greatly! DONT GO THERE! BEWARE

Had to take my car in for routine maintenance with oil change and get my front wiper blades…read morereplaced for my 2012 Equinox. I am definitely one to let the professionals do the job instead of me not doing it correctly and have one fly off during our next snowstorm. LOL I was able to get in the next day for an afternoon appointment. Dropped my car off for service in the morning on my way to work and by 2 PM my vehicle was in top shape. The team at Graff are very professional with interactions from both the sales of my vehicle to me and servicing my vehicle. OnStar Diagnostics help keep me in check with what service items need to be done and I trust Graff to be able to perform requested maintenance with my vehicle 100%. We are a GM family and I can say that I have dealt with 4 other dealerships in my lifetime but Graff ranks the top in my satisfaction.

Ok so I have had a few experiences buying vehicles from dealerships so I know beforehand there is a…read moreprocess that has to be followed, meaning there will be SOME waiting. It was unbelievable the amount of time (3+ hours) we had to wait for the "finance department" to print a total of 10 papers to sign. I couldn't help but think maybe the "managers" behind the front desk in the middle of the showroom could put their food down and get the paperwork moving. Very unprofessional. After almost an 8 hr day, we left the dealership with my husbands truck. Only to wake up the next morning with a check engine light on.

I want to share how grateful my family and I are for this business. We were on our way home from…read moreour trip up north and our car developed a heavy vibration that was coming from the right rear wheel. It was scary. Worried about being stranded on the highway in the 90+ degree temps, we pulled over in Clare to see if we could figure out what the cause was. We called ahead to several repair businesses in Clare and all were booked out 2 weeks. So, we saw Johnson's Automotive listed in Mt. Pleasant and called them. They said they could fit us right in. Our car made it to their place. Their tech got it right in, found that the lug nuts had not been torque-tightened by a previous dealership after a tire rotation, and he fixed the issue and made sure the other three tires were tightened properly. Had us fixed up in less than 30 minutes. We wanted to pay them, we were so grateful, but they charged us nothing. Everyone there was so kind. We are grateful for their help. We HIGHLY recommend them!

the tall guy with a grey beard or hair and he's got glasses that works inside of the big shop of…read moreJohnson's is very rude and not polite in any way possible count get a work out without him interrupting me. teach your workers better

Went to go change my oil and managed to strip my drain plug. Apparently the tech at the dealer that…read moredid the last one went a little torque-happy. I called these guys to see if they could help me out with getting the bolt out, assuming it'd be a weird request. They were happy to have my come in, though, and took care of the oil change for me while they were at it. Since I already had the oil, filter, and replacement plug they only charged me $10! Everyone who I spoke to was friendly and seemed to genuinely enjoy their work. Bonus points for knowing how to drive a stick (you'd be surprised how often employees tire/car places no one that can). I would definitely recommend them to a friend!

Still going strong. Absolutely the best place in town for car servicing. I trust them completely.read more

Horrible customer service. My mom went in there to lease a car for me and she tad treated like she…read morewas stupid. She was asked questions like "do you even know what a lease is" and "are you sure you even want a lease." Than tried talking her into buying herself a new car even though that is not what she came there for. My mother came in there and stated exactly what she wanted, and it was like the salesman didn't listen to a word she even said. I wouldn't recommend going to this place for anything. I would give Graff Chevrolet of Mt. pleasant a 0-10

Dealer runs typical Bait-and-Switch advertisements. DO NOT FALL PREY TO THEIR SCAMS. The FTC has…read moresome guidelines about what is "bait and switch" advertising and what isn't. Basically, "bait and switch" deals with a disingenuous advertisement. If the seller does not intend to sell you the "bait," and does any of the following in the course of selling other merchandise, then it's probably the "bait and switch": Refuses to take orders for the bait. Fails to meet anticipated demand for the bait without disclosing the bait's limited availability in the ad. Consumer laws consider the bait and switch to be fraudulent because the manufacturer is advertising a product that it does not actually intend to sell at that price and mandate that no advertisement should propose to sell an item that it does not actually intend to distribute at the advertised price. First day of a recent promo, no one responded to my inquiry and by the second day when I did receive a reply (after I had begged 3 different Sales reps via email) all advertised vehicles were unavailable. For days afterward, the dealer's website continued to advertise the special when there was absolutely no chance anyone could take advantage. Very sad and desperate.