Dwayne Shuckerow is a positive force in the Quick Lane department. His demeanor, customer service skills and helpful attitude are an attribute to Krapohl Ford! read more

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a severe burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised." read more

The service department front desk is abysmal. Any conversation is met with 0 knowledge of any actual mechanical processes . Very disappointing. I'll drive an hour + to go anywhere else if I ever have another recall. Did unrequested/unauthorized work. Get a front desk representative who's a mechanic, not a failed salesman. read more

Lelia was able to send me pictures of the vehicle I was interested in since there weren't any online and she went the extra mile to do so. Very prompt and pleasant experience, thank you! read more

My battery was dying so I bought a new interstate battery, then it kept doing it so I took it here. They had it a month and decided it was the battery and they didn't use the interstate warranty because there (is no interstate dealer in mount pleasant) theres like 3. So they made me buy a new ford motorcraft battery and mechanic price so 444$ dollars and the battery died a month later with same problem. read more

Not impressed with the dealership or service department. Services advisors are not friendly and can be very abrupt and rude. Had my 2020 serviced here and it appeared it was like a chore for them. While I waited I sat in the lounge and was watching tv and one of the salesmen a Mike came over and changed the channel to sports. I looked at him and changed it back. He appeared disgusted and went back to his desk which was right behind where I was sitting. Won't go back. read more

Quick Lane oil change...NOT QUICK! the last 3 times I've gone has been incredibly SLOW and the last time they installed the oil filter in a manner that left the oil leaking out. Not be going back. So sad for such an otherwise fine dealership. Get your service dept. back on track! read more

Terrible experience, sales staff knew nothing about the vehicle I was interested in and the manager is just rude. Avoid this place at all costs. read more

On Memorial weekend, my son's F150 had an spark plug coil error. We could not find the part in Big Rapids. I remembered that when I was at CMU, Krapohl Ford always provided me excellent service. That was 25 years ago. So we took my son's F150 to them to repair. We told them we had to get back home near Detroit by 6 pm. Krapohl provided excellent and fast service again. We were on the road in a few hours. read more

As a younger person I have had varying experiences at car dealerships in the past. It's often the case that I am not taken seriously when looking at new vehicles. That was not the case at Kraphol Ford. James Yun was my car salesman and he took me seriously right from the start. He treated me with respect and wasn't too pushy. Anytime I had a question, he was responsive and accessible. He made me feel comfortable with the car buying process and never tried to sell me something I didn't need. I trusted James and the staff at Kraphol Ford, and trust isn't easily earned in the car buying world. I ultimately ended up leasing a 2015 Ford F-150. I have already recommended James to others considering their next car, because I know he will treat them the way people want to be treated when buying a new car. read more

I've just started with Lincoln....so my Pressure Low light comes on, & I have NO idea...& No Book! What the tire pressure is even Suppose to be. But I stop at Krapohls today. 10.7/21. & this Great young man (Gabe or Gage) said...just pull up here & we'll check your pressure and also check for any leaks. Wow three guys were there...& boom I was All Done! My light went off & I was on my merry way....Thanks so much guys... read more

Never will buy a vehicle here again. When I was in signing my papers employees were fighting. Take my car to get an oil change (it's a fairly new car 30,000 miles 2012 Jeep Wrangler) and they tell me my transmission pan is rusting. So I'm pissed. Take it back to krapohls they say they can't fix it because their not a jeep dealership. When I bought the car they tell me there's a factory warranty on it so I think I can just call the jeep dealer here in town and it'll get fixed... Boy was I wrong... They run the vin.. Turns out it's a Canadian built car.. How lovely.. So if I want it covered by warranty I have to drive it to Canada!! Rediculous.. Now I have to come 245 dollars out of pocket!! Never will I go to this dealership again!!! read more

I have been buying my cars and trucks from Krapohl for over 20 years. Recently bought my wife a new Lincoln and everyone was great. James stayed late to go over the details about the car with my wife and since it was getting so late stayed late a second night to finish the tutorial. The service department has always been very good to us also. I would recommend them to anyone looking to buy a car. read more

Horrible experience, brought my vehicle over for front end alignment because the power steering needed to be reset. Was called 4 hours later to be told I needed a new bearing but it was under warranty, as I responded with the vehicle was just repaired (which it was litteraly driven by the previous Auto shop to the ford dealership specifically for alignment.) he then said he would check it and call back, when at 530pm I finally got the call, of course while all the techs are leaving. The manager KLIFF told me that I only needed an alignment and it could be done Monday. I then asked what had been going on for the past 4 hours and he eventually hung up the phone and said "we're not going to work on your vehicle" and to come pick it up. Classy read more

Great fast service!! Highly recommended! Courteous and friendly staff!. Give them a call!!

I contacted the service department before Christmas to tell them I had a check engine light on & my remote start wasn't working, The soonest they could get me in was January 18th at 8 am. I told them I needed the car back by 3pm. The the kid at the service desk told me twice that my warranty wouldn't cover the costs. I had to tell him 3 times that I'd purchased an extended warranty FROM KRAPHOL on the vehicle, 6 years or 100k miles. He finally listened to what I was saying & got my repairs approved for payment. Then, at 4pm, I was told that they'd have to order the part(s) but they could get me in on Friday the 20th for the repair. I didn't hear a word from them until the 25th. The part(s) arrived but the soonest they could get me in is the 7th of February and I suspect it will be a "when we can work you in" appointment which means I'll be sitting there all day. I guess I'll see how it goes but I am not impressed with the service department. read more

My grandmother leases her vehicles through Krapohl and has had great experiences so I decided to go through this dealership for a small repair on my car. The person who helped me initially was kind, but failed to really assess the passenger mirror damages so the correct parts weren't ordered which delayed plans and likely inconvenienced the Krapohl staff. Noah, however handled this very professionally despite my very noticeable disappointment. He was kind, respectful and assured that he would do what he could. Despite the misunderstanding, I'm satisfied with the outcome. Krapohl is very lucky to have Noah! read more

Just picked up my car from the body shop and in all honestly the quality of the work was satisfactory. However, they took 2 weeks (vs 3 days quoted) to get the parts in house. Then they took 10 days to fix the car (vs the 3 days quoted). But the worse issue was they missed their quote by over 25% and I feel that they quoted low just to win the business from my other quotes. I would not go back to the body department again. read more

If you are in the market for a NEW or USED great car,and "BEST" service in Mt.Pleasant = Go to Kraphol Ford!!

I was skeptical about buying another new ford from my previous experience with Ed Koehn Ford in Greenville. I am glad we decided to come to Krapohl's. James was our salesman and we were very impressed with him. We never felt pressured and he went thru different payment options and different cars with us. When I came to pick up my car he stayed an hour after the dealership closed explaining everything to me and going over my new car, inside and out. Also, the finance person Dave, was great, he also stayed late so I could have my car that day. Our experience all around was wonderful and we will come to Krapohl's for every new car purchase! We were so impressed I called the dealership the very next morning and left a voicemail for Tom to tell him how happy we were. Keep up the good work! Thanks for everything! read more

Haven't had good luck with this place at all. The staff is friendly, but they forget your names, don't return phone calls, lose phone numbers, order wrong parts, install things quickly/improperly, and can't stick to promised timelines. Can't speak for actual collision repairs or anything of that nature, but if you want to install custom parts/mods, save yourself the headache and take your business elsewhere. You'll thank me. read more