RightWay Auto Sales

Horrible customer service. My mom went in there to lease a car for me and she tad treated like she…read morewas stupid. She was asked questions like "do you even know what a lease is" and "are you sure you even want a lease." Than tried talking her into buying herself a new car even though that is not what she came there for. My mother came in there and stated exactly what she wanted, and it was like the salesman didn't listen to a word she even said. I wouldn't recommend going to this place for anything. I would give Graff Chevrolet of Mt. pleasant a 0-10

Dealer runs typical Bait-and-Switch advertisements. DO NOT FALL PREY TO THEIR SCAMS. The FTC has…read moresome guidelines about what is "bait and switch" advertising and what isn't. Basically, "bait and switch" deals with a disingenuous advertisement. If the seller does not intend to sell you the "bait," and does any of the following in the course of selling other merchandise, then it's probably the "bait and switch": Refuses to take orders for the bait. Fails to meet anticipated demand for the bait without disclosing the bait's limited availability in the ad. Consumer laws consider the bait and switch to be fraudulent because the manufacturer is advertising a product that it does not actually intend to sell at that price and mandate that no advertisement should propose to sell an item that it does not actually intend to distribute at the advertised price. First day of a recent promo, no one responded to my inquiry and by the second day when I did receive a reply (after I had begged 3 different Sales reps via email) all advertised vehicles were unavailable. For days afterward, the dealer's website continued to advertise the special when there was absolutely no chance anyone could take advantage. Very sad and desperate.

Auto Group Leasing LLC

Auto Group was fast and friendly! We got there, inspected, test drove, and signed in less than 60…read moremins! I would recommend their friendly staff to anyone!

I loved Dallas! I'm a first time car owner and he made it so so so easy! Dallas is very friendly,…read moreand really has his best interest out for his clients. Definitely would recommend!

Krapohl Ford & Lincoln

(21 reviews)

Dwayne Shuckerow is a positive force in the Quick Lane department. His demeanor, customer service…read moreskills and helpful attitude are an attribute to Krapohl Ford!

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a…read moresevere burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised."

My Chrysler Dodge Jeep RAM Fiat

2.6

(5 reviews)

If you are looking for a new car go see Trysha! She is super friendly and makes your buying…read moreexperience a good one!

If you want excellent service ask for Gerald. Gerald was always willing to go up and above our…read moreexpectation. Geralds knowledge about Jeep's and Ram trucks is very impressive. He is totally committed to customer service. You won't find a better sales associate than Gerald. My Chrysler is lucky to have him.

Graff Cadillac

Stellar car buying experience. My salesman Bill was outstanding. I chose the new Cadillac I wanted…read moreand color and he found the perfect one. From start to finish I would say it took 3 hours. I was given a tour of the facility and all staff was friendly. Only drawback is due to COVID-19 and Bill could not go through all the features of the suv with me. Thanks so much

Woah. Ultimately this dealership had the car I wanted, so I bought it. But what an awful…read moreexperience! This is one of those old-school dealerships where your salesperson needs to talk to the manager about any kind of price adjustment. Of course, this starts at the top, the manager doesn't empower his employees to truly service customers. This place is totally void of customer service, and the way they service their cars is terrifying. I bought a car with bad rear breaks that was overdue on transmission fluid. I got those resolved the day after purchasing, but would absolutely never trust this dealership to service its cars or customers well.

Graff Chevrolet

1.9

(14 reviews)

Ok so I have had a few experiences buying vehicles from dealerships so I know beforehand there is a…read moreprocess that has to be followed, meaning there will be SOME waiting. It was unbelievable the amount of time (3+ hours) we had to wait for the "finance department" to print a total of 10 papers to sign. I couldn't help but think maybe the "managers" behind the front desk in the middle of the showroom could put their food down and get the paperwork moving. Very unprofessional. After almost an 8 hr day, we left the dealership with my husbands truck. Only to wake up the next morning with a check engine light on.

Woah. Ultimately this dealership had the car I wanted, so I bought it. But what an awful…read moreexperience! This is one of those old-school dealerships where your salesperson needs to talk to the manager about any kind of price adjustment. Of course, this starts at the top, the manager doesn't empower his employees to truly service customers. This place is totally void of customer service, and the way they service their cars is terrifying. I bought a car with bad rear breaks that was overdue on transmission fluid. I got those resolved the day after purchasing, but would absolutely never trust this dealership to service its cars or customers well.

Dick Sova Auto Sales

2.5

I have bought 3 cars here. They are always friendly and helpful. They work with you to get you in…read morethe right car. They have been very patient with me when test-driving multiple cars. I have always been happy with my purchases. I recommend them for your used car needs.

I bought a wonderful new car there. Paid sticker price. They took care of everything. I had to…read morerenew my tags. I probably should have mentioned that we were getting brand new tags and then again, maybe Trevor should have mentioned that I should ONLY renew and not get a new tag. Either way misinformation happened and instead of taking care of it (a small price compared to the trade-in/sticker price deal that was struck) he informed us we were paying half. This I find out THREE WEEKS after everything was supposed to be taken care of (this we find out also after three weeks of not returning phone calls from my husband). Fine, but never again. I like patronizing local businesses--not this one. Trevor seemed to intimate on our phone call that he would be able to ride on the success of his predecessors---not when you treat your community members like this.

Tuffy Tire & Auto Service Center

3.8

(42 reviews)

Consider this review my steadfast recommendation to service your vehicle at Tuffy's in Mount…read morePleasant, regardless of the make and model. There is a widespread misconception that foreign and/or luxury vehicles can only be properly maintained or repaired by their respective dealerships. It may be true that some repair shops do not possess the specialized skills and tools necessary to care for these vehicles. However, Tuffy's in Mount Pleasant has provided superior and inexpensive service for my fastidious Land Rover LR2. On my most recent visit, I had extensive work done to my rear differential, the radiator replaced, coolant leaks repaired, spark plugs replaced, the fuel injection system cleaned, the front differential inspected, an oil change performed and a light replaced. The most commendable aspect of the recent service is that they were unwavering in their price, despite numerous unforeseen setbacks and uncovering of additional damaged parts. They, unquestionably, took a significant financial loss to the tune of hundreds of dollars (possibly $1,000+) in the course of the above repairs. They wrote-off in excess of $800 in parts that were later found to be in need of repair, provided probably about 5 times the amount of labor billed for, waived many diagnosis fees and threw in a few of the smaller items for free. The above repairs cost me about $1750, but I am confident that Land Rover would have charged me in excess of $4,000 for the same repairs. Historically, there have been other repairs that I got done at Tuffy for 50% or less of what Land Rover quoted me. My experience with Land Rover Farmington Hills, on the other hand, has not been favorable. When I had a faulty PCV valve that resulted in a horrifically loud and high-pitched screech (but only after driving for 1-2 hours), they threw thousands of dollars of new parts at it while charging extensive diagnostic fees, only to have the problem unresolved. They had the vehicle for over 3.5 weeks time, would rarely return my calls, and never drove it enough for the symptom to present. Eventually, I brought it in to them after the symptom presented, but it took a collaboration of 3-4 technicians there to be able to figure out what the problem was.

Friendly and fast service. Was on a family vacation and had car problems, they squeezed us into…read moretheir busy schedule, so we could get back to Detroit.. Thank you for all your help Tuffy's!!

Metro 25

4.8

I'm a woman in her sixties. I know nothing about cars. But at Metro 25 , I feel respected. They…read moreare cordial, they explain things well. They are patient with my questions. They are on time with appointments and keep me. informed. Their technicians are thorough. Their waiting area could be improved .... But it's ok! I like them!

This place delivers traditional old-school service. It had been a number of years since andy many…read morecars since I last purchased tires at this business. I am now wondering why. I purchase tires regularly as a result of my high-mileage driving. This particular car is on its fourth set of tires. They most recent set was purchased from a well known chain with a lot of commercials bragging about low prices. Well I am here to say that chain does not compare to the customer service and quality tire I purchased from this Metro 25 franchise. My tires were ordered over the phone and an appointment made to install them the same day. (My tires aren't a common size.) I arrived on time for my appointment and about 1-hr later I was on my way with new tires installed. There was no upselling, much appreciated. Waiting area isn't beautiful, but it was large with plenty of room to move around with other waiting customers. No frills, so bring your own coffee and entertainment if you plan to wait on your car. I would highly recommend this business to friends and clients. They have earned all of my future automotive service needs.

RightWay Auto Sales - car_dealers - Updated August 2026

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Did a warranty job in one day and had to order the part. Gave me a loner to drive. Couldn't ask for…read moremore.

Clark's Auto Sales

(1 review)

Clark's Auto Sales just might be the most knowledgable, competent, reasonable, friendly, and…read moreprofessional auto establishment in Michigan. They are truly in business to serve you and they do just that. I would drive across the state just to deal with Clark's. Trust me, you will not find a better group of professionals. Truly a world-class gem right here in Lakeview. Don't drive in the dark...choose Clark's.

Krapohl Ford & Lincoln

(21 reviews)

Dwayne Shuckerow is a positive force in the Quick Lane department. His demeanor, customer service…read moreskills and helpful attitude are an attribute to Krapohl Ford!

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a…read moresevere burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised."

Pete's Auto Body

3.6

(5 reviews)

Waited 6 months to get car repaired and then when I picked it up the owner was extremely rude and…read morewas cussing at me. Between the wait time and the owners actions I will never deal with this establishment again.

I had to have a bumper be reattached to my car for $75. It was quickly repaired, and I couldn't get…read morea ride until the next day so they told me it was no big deal. My car was even washed, honest and fast!

Giles Tire Service

(4 reviews)

I have been taking my car here for 20 years. You get the feeling that they care about their…read morecustomers and their community, and not just about making money. As a woman, they talk to me respectfully and even though I am somewhat ignorant about cars, they don't 'make me feel dumb.' Their prices are very reasonable, and they seem to be honest when giving you options. For example: 'these three things are a problem on your vehicle, but X is the most pressing right now and you could probably wait to address the other things if you have to.' They generally offer a ride if the weather is bad. I trust them, and really appreciate the integrity with which they seem to conduct their business. Places like this are part of what makes small towns great!

great integrity! amazing customer service! honest and skilled auto techs and fairest prices in…read moregratiot co.!! my daughter had truck repaired for way less than quoted by other shops in the area! my favorite shop!

Auto Group Leasing LLC

Auto Group was fast and friendly! We got there, inspected, test drove, and signed in less than 60…read moremins! I would recommend their friendly staff to anyone!

I loved Dallas! I'm a first time car owner and he made it so so so easy! Dallas is very friendly,…read moreand really has his best interest out for his clients. Definitely would recommend!

Wright Automotive Services

Muffler repair. Called before 10 a.m., was able to get an appointment that day. They had it done in…read morean hour. Very good customer service. Reasonable rates. They did a great job. Highly recommend.

Formally a midas still great service and now better pricingread more

Graff Cadillac

Stellar car buying experience. My salesman Bill was outstanding. I chose the new Cadillac I wanted…read moreand color and he found the perfect one. From start to finish I would say it took 3 hours. I was given a tour of the facility and all staff was friendly. Only drawback is due to COVID-19 and Bill could not go through all the features of the suv with me. Thanks so much

Woah. Ultimately this dealership had the car I wanted, so I bought it. But what an awful…read moreexperience! This is one of those old-school dealerships where your salesperson needs to talk to the manager about any kind of price adjustment. Of course, this starts at the top, the manager doesn't empower his employees to truly service customers. This place is totally void of customer service, and the way they service their cars is terrifying. I bought a car with bad rear breaks that was overdue on transmission fluid. I got those resolved the day after purchasing, but would absolutely never trust this dealership to service its cars or customers well.

Johnson’s Automotive Repair

I want to share how grateful my family and I are for this business. We were on our way home from…read moreour trip up north and our car developed a heavy vibration that was coming from the right rear wheel. It was scary. Worried about being stranded on the highway in the 90+ degree temps, we pulled over in Clare to see if we could figure out what the cause was. We called ahead to several repair businesses in Clare and all were booked out 2 weeks. So, we saw Johnson's Automotive listed in Mt. Pleasant and called them. They said they could fit us right in. Our car made it to their place. Their tech got it right in, found that the lug nuts had not been torque-tightened by a previous dealership after a tire rotation, and he fixed the issue and made sure the other three tires were tightened properly. Had us fixed up in less than 30 minutes. We wanted to pay them, we were so grateful, but they charged us nothing. Everyone there was so kind. We are grateful for their help. We HIGHLY recommend them!

While on vacation, at my Honda Accourd check engine light started flashing, which I knew was bad…read moretrouble. The happy ending to this story: I was in Mount Pleasant and Johnson's Automotive was able to work me into their schedule that day, gave me fast diagnosis, friendly polite service, replaced our plugs and ignition coils after 200,000 miles, and sent us on our way with a much happier car and a very much happier family of vacationers. 100% Satisfaction + clean, comfortable lobby to wait in while the work was done!!!!

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