Is there a way to click on zero stars? I HAD to write a review of how this company jerked me over so you can be warned.
A side door hinge on my van was breaking free where it needed to be welded back on. I stopped in and spoke with Joe. A nice guy who later told me he was the owner. He took a few minutes, looked over the hinge, and told me that he would have to order new door pins because one was probably messed up. I asked him how much for the job? He said ball park figure, $200. I agreed and we stepped in his office where he took my information and told me that he would have to order the pins. He said they would be in the next day, but said we should go ahead and bring the van back in 4 days later to be on the safe side. He said that for some reason if they didn't get the pins by then, he would call me.
4 days later, we get there and are greeted by a receptionist. I told her that I was there to drop off the van to have the door repaired. She told me she didn't know anything about it. Joe was sitting in his office right behind her and chimed in. He asked her if she got the pins. She told him she had no idea what he was talking about. He then came out and reminded her about how they tried to order the pins and their main rep wasn't there that day. She began looking around for them or for the purchase order. Joe went back to his office and in the meantime, another customer came in. She immediately stopped looking for my stuff and went into taking care of her. Nice! I patiently waited and after some time, she finished with that customer and then stepped out. I assumed she was in the shop looking for the pins. I continued to wait. After a few more minutes, Joe came out and asked if she was helping me. I told him, "I think so, I'm not sure. She was looking and then walked off." I think he assumed she was still searching for them. After a good ten minutes, she came back and sat down like I wasn't even there. I asked, "So, I'm guessing no pins?" She had no idea. Finally, Joe came back out to see what was happening. Long story short, the pins weren't there. I asked if we need to reschedule. I get it. Things happen. He said no, go ahead and leave the van and he will get the pins rushed over and have the job taken care of before the day is up. Great!
I was driving home and after almost the ten-minute drive was complete, he calls me and says that the pins won't be in for a few days and I need to come back and get the van. So, I turned around and drove ten more minutes back to get it. He said that they would order them and we rescheduled in 3 days.
3 days later, I go in. Inside the front office, there was no one to be seen except for a worker out in the shop. I waited for ten minutes before the receptionist came out and asked how she could help me. "I'm here to have the door repaired." She was there for the conversation three days ago, yet she responded with the same attitude she gave her boss a few days earlier, "I have no idea what you're talking about!" I told her I was there three days ago, and... She cut me off by saying, "I wasn't there!" I responded calmly, "You were there when Joe and I were talking about the company not sending the pins." She responded, "I wasn't listening." LOL
"Is Joe here?" She said no, it was his day off. I kept the conversation light by responding, "How dare him have a day off." She joked back, "Yeah, he took one off last week too."
So, mysteriously, without giving her any of my information about who I was, she pulls out an invoice for the job. She placed it on the counter and said, "The estimate should be accurate." Why would she say that? Interesting... I soon found out why. The invoice said $438!
I was blown away. "No, it's not even close to being accurate. It was supposed to be around $200." I understand that was a ballpark figure, but $438 it WAY out of the ballpark. She began breaking down all the charges. $115 for the new pins, two hours of labor to reweld the top hinge, one hour of labor on the new pins, and the cost to repaint it.
Repaint it? What in the world? I said that I didn't care about all the charges, it was only $200. She typed on the keyboard for a minute and said that after taking off the paint, it was $384 dollars. I said that was still nowhere where it was for the original estimate and she began reading off all the charges again.
I started heading for the door and said, "I guess I will just go somewhere else."
She continued, "I can't take off any more charges."
"Can you call Joe?"
"No, he's camping." Sure he is... Obviously, he is just taking the day off and that's their excuse to not bug him. I get it. He doesn't want to be bugged on his day off. Either way, I don't care about being lied to.
I started for the door again and said, "Be sure to tell Joe thank you for jerking me around."
She responded, "Do you expect us to just give it away?"
That's the final straw. If I go to buy a car for $8000 and I tell them I want it for $1000, then the ter read more
