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    Auto Innovations

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    3 years ago

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    Midland Ford Lincoln - Ford bad! Buy a used car somewhere ells.

    Midland Ford Lincoln

    (25 reviews)

    Excellent customer service AND attention to detail! Mark Lawson you are the BEST!! The finance…read moredepartment was also top notch with explaining the entire transaction

    I purchased a vehicle from Midland Ford Lincoln a few months ago, and while I'm satisfied with the…read morecar itself, the sales and customer service experience was absolutely unacceptable. This dealership demonstrated a complete lack of professionalism, transparency, and customer care from start to finish. The Sales Experience: We were pressured to make quick decisions due to the vehicle's "popularity," yet experienced constant delays on the dealership's end; waiting for cleaning, scratch repairs, and a sensor replacement (delayed further because the wrong part was ordered). When it came time for us to finalize the purchase, suddenly the urgency was all on us. We were told there would be no room for price negotiation because the dealership had to cover the sensor repair out of pocket, despite our sales representative initially assuring us he would work with us on pricing. Lack of Transparency: The finance process was particularly frustrating. I had multiple conversations with the finance team about our budget and rates, but during the final signing I was blindsided with optional insurance products that were never previously disclosed. The excuse? "There was no great way to show you this information without you being here." This is simply untrue in today's digital world. Information could have easily been shared via email or phone in advance, rather than putting me in a high-pressure situation at the signing table. No Vehicle Orientation: To top it off, we received absolutely no vehicle walkthrough or feature orientation. We were simply handed the keys and left to figure everything out ourselves, a final insult after an already disappointing experience. The Worst Part...Complete Communication Failure: What truly sets this experience apart is the dealership's total failure to respond to my concerns. Days after the purchase, I emailed a formal complaint through their website contact form. A week later, I submitted the same information through a customer survey. Two weeks after that, I responded to a follow-up survey specifically stating I had received no response to my complaint. A full month later, I finally received a text from someone wanting to follow up, asking me to message back if I still wanted to discuss the issues. I have now texted back twice with no response. This company has zero communication skills and lacks any real customer focus. The pattern is clear: they're only interested in closing the sale, not in building relationships or addressing concerns. "This is how it's always done" was the response to my concerns during the purchase; apparently ignoring customer complaints afterward is also "how it's always done." I cannot and will not recommend Midland Ford Lincoln to anyone. Save yourself the frustration and take your business elsewhere, where customer service and accountability actually matter.

    Dave Knapp Used Cars

    Dave Knapp Used Cars

    (1 review)

    You will not find a more honest, sincere, trustworthy, understanding, and upstanding used-car…read moredealership. Dave Knapp Used Cars is a diamond in the rough. He and his staff couldn't be more accommodating, helpful, and efficient. In this day and age, these characteristics in a car dealership are almost unheard of; yet, how refreshing to know that Lapeer is fortunate enough to have this type of dealership available to us. We can't thank Dave and his staff enough for taking such good care of us.

    From the owner: You can trust the staff at Dave Knapp Used Cars to give you a good deal, great service, and a…read morephenomenal selection of used cars! At Dave Knapp Used Cars, we know that investing in a used car is a big decision. You deserve the best car for your hard-earned money and an honest car buying experience with a dealer that you can trust. On our lot, everyone gets the same good deal, respect, and honesty from our sales staff. Whether you're looking for a Ford or a Mazda, a car or a truck, you'll be sure to see it waiting for you on our lot! Our friendly, professional staff are here to help you find just what you're looking for. And when your used car needs service, you'll know that it's safe in the hands of our service department. Our mechanics are state-certified and one has even been with us for 24 years! When you're looking for a great deal on a used car from an honest team, look no further than Dave Knapp Used Cars!

    Rose Auto Sales

    Rose Auto Sales

    (2 reviews)

    Do not buy from This dealership. Family member bought a…read morevehicle and the next day found out it needs several hundred dollars to make it safe to drive, apparently Joe and Chris said it was inspected, lol apparently not by a true certified mechanic. It will need more repairs in which will end up costing thousands. Joe is not an honest man and denies that it needs all these repairs, we have proof from a reputable shop. I see they Delete all bad reviews. lol. that is proof this place is shady.

    scums. won't make it right. has blocked me on their Facebook. BUYER BEWARE Bought a 2016 Chevy…read moreSilverado 1500 on May 29th of this year. I was in the shop getting financed for 5 hours should have known to back away then. But with 4 kids I needed a car and thought since I knew these people they would screw me over. I had a 90 warranty sticker on my truck and wasn't told nothing about it. I should have asked. The rust spots were sprayed with spray pain because as soon as it rained like 2 days after I noticed them. On June 6th I texted them letting them know that I smelt oil and my boyfriend and his friend looked under it and said I needed new cover gaskets. I got the response "Joe is out of office I'll let him know" told them I could drop it off anytime I just needed a rental. I was told they didn't provide a rental car. But with me starting a new job and going to school I was limited and needed a vehicle. They are only open till 4pm Monday through Friday so no way I could take it to them after I got out. On June 25th I asked if I could drop the truck off because I found a ride out there. And mind you this was them looking at the oil smell and to look at my transmission. And was told no mechanic would be in. On June 30th I dropped the truck off I got a call stating that everything looked good and those trucks are known for shifting weird. My vehicle shouldn't shift hard all the time and that with shift hard when I was coming to a stop. I've brought up multiple times also that my truck shakes going down the highway. They looked at that and said oh it needs balanced. But couldn't balance them for me while it was there I had to make another another appointment. Which I just went to Costco to have it done. They won't do nothing about what they did to me. They have blocked me on everything they can. Even tho I've been telling them I've had this issue. Will never recommend this place come on Joe Rose you got my bank information on file. Do something.. or fix what was suppose to be fixed when you got said vehicle. ‍

    Auto Innovations - auto_detailing - Updated May 2026

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