This is the second time attending this place, the parking is good there's a big lot, when you get into the building there's the elevator, the office is at 3rd floor, very easy to find. I received a text confirming an appointment and the time, I was there and the receptionist was annoyed, she told me the dr wasn't at the office that day, I asked why I received the text, she just mentioned a system error, I told her I missed my day at work because of the appointment, and she barely responded. I requested another appointment and she stated I'll need another authorization from my primary doctor. I got it in a few min and she give me a next day appointment, I attended ant the receptionist aren't friendly at all. Last year it was with another doctor, the one entered into the room was different, she didn't introduce herself, as soon as she saw me as Hispanic she said english or HABLO ESPAÑOL? do you understand? I responded im bilingual, she reviewed the computer images and stated saying, if I have sleep apnea? I was thinking is she calling me obese? That was out of place, when she touched my eye she did it with hesitation, awkwardly, then very fast she was finishing the consultation without explaining anything to me, she was walking out when she asked any question? I stated she was rude since the beginning and I didn't appreciate it at all the time there, because of the missing info, she apologized and started over explaining the result for my visit. At the end she corrected right, we are living nationwide difficulties as Hispanics and we are not looking for extra dramas. Making the next appointment for another ocassion, the lady receptionist was at the same annoyed vibe, probably they forgot where's the salary money coming from? Of course from us the patients. Hopefully the service will be better as it has a lot of potential to receive a lot people because of the great technology they have. read more

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Unresponsive, every call I made to inquire the status of my eyeglasses has been met with: We are helping another customer on the other line, leave your name and number and someone will get back to you" Waited over two weeks before making my first call, which was answered. Now weeks later, no response after leaving several messages! read more

You can only reach Acuity eye group through a booking center. Twice the booking center gave me times when the facility was closed. I took time off from work, arranged babysitting. My father's eye is swelled due to a cataract surgery. I left messages and messages no call back. The booking center said they tried to call me but I have no missed calls and I don't have anything in my phone log from them. If they called why not leave me a voicemail? I don't even have a voicemail from them. read more

Horrible service. Brought my father and it was a 2 hour wait. Not to say the staff was rude and so unwelcoming!

Have waited 8 mths for cataract surgery. I still don't have a date for it. They say they're busy; then stop taking new patients and putting the patients you have in extreme inconvenience, and probably health risks. read more

I received a call and spoke with Bre. During our conversation, she mentioned that she did not like my tone of voice and stated that she would hang up. I would like to clarify that I was not being disrespectful in any way; however, I was being assertive due to the mixed information I have received with each call. Previously, I was informed that only the primary care physician's referral was needed and that my father's medical card was not required, as there have been no changes to his insurance and he has not received a new card this year. I followed up twice with my father's medical provider, who confirmed that the referral had been sent. During my conversation with Bre, I was told that no referral had been received and that a medical card was required. This conflicting information led to my assertiveness during the call. When Bre indicated that she would hang up because of my tone, I requested to speak with the office manager. I was placed briefly on hold, and shortly afterward, the call was disconnected. I then called back and spoke with the office manager, Tanya Vickery, to explain my experience. I shared my concern that hanging up on a caller, particularly when there is no disrespect involved, reflects a lack of care and attention that patients and families should be able to expect. I also expressed that situations involving frustration or assertiveness should be approached with de-escalation and understanding, especially when prior communication has been inconsistent. I was concerned when I was offered the option to return to the same staff member who had disconnected the call, rather than being assisted by someone else, as this did not feel like a supportive resolution. read more

I don't know how they work and manage the optometry department. The man is working in this department which I work with him for a new prescription eye glass that I am very disappointed him because my glass had make it wrong twice. I have a broken eye glass in November last year and need it as soon as possible, so the way they make my eye glasses and put me in the disability person since last year. I can't play tennis and drive my car and living normally. read more

I don't know where to begin. The having to schedule weeks in advance only to have to wait for an hour in the waiting room? The way their system seems to go down constantly so they can't properly see patients? The poor communication - no, scratch that, the lack of very important communication? The list goes on apparently. I found a specialist in their office and got an appointment. This process took months. I finally FINALLY had a surgery scheduled after many visits and many hours of waiting in their office. This was November, my surgery was scheduled for March. Since January, I've been calling their offices asking for follow-up information. I was redirected to several different numbers, offices, and surgery coordinators. Each one told me they'd call me back and they didn't so I had to make repeat calls too. Eventually, TEN DAYS before my surgery, after getting my preop bloodwork done based on the information their office sent my PCP, I finally get a staff member who doesn't redirect me and tells me that yes I'm scheduled for the surgery and they can see it on my file but the surgery is actually canceled and someone should have contacted me months ago. I'm devastated. This process started in May. It's mid-March that I'm writing this. I'm angry. I'm upset. I'm just ... at a loss at how little value this place puts into your time and well-being. Even if your insurance works for this place, I urge you to find a different group or doctor. It's really really not worth it. read more

I have been to both offices and the Costa Mesa office let me leave without a driver or giving me glasses to get home. I chalked this up to my mistake by not asking if I would be dialted upon my initial exam. Dr. Boekman was very nice but brief. I went to the same Dr. differenct location and while their is not a lot of wait time, you need to call to verify that you indeed have an appointment as they forgot to list me. Also, I had questions about the very $$$ 6k lenses I would need that insurance did not pay for and again, felt rushed. I have not had any treatment with the doctor and surely she is competent, I however need a doctor who is not rushing. read more

I went to Acuity eye group in Murrieta. The retina Dr Culota was okay but I needed a consultation for a vitrectomy. The vitrectomy doctor gave me a lecture on how dangerous it is and did not even look at my eye through the scope to determine the extent of my problem. It was a complete waste of my time and money. The Vitrectomy Dr is Dr Samuel. Don't waste your time. I read he has a horrible bedside manner before going in - but they are the only ones on my plan. read more

we were scheduled at 10am, we got here 15 mins early but they still made us wait for over an HOUR. Ridiculous service and time management. If you can't accommodate your patients at a timely manner don't overschedule!!! read more

This place is awful. They over schedule, they're rude, they have zero respect for people's time. This was my 3rd time going, waiting 30 minutes before they even call me to check in. They can never locate my insurance even though I've been there 3 times and it hasn't changed. I even called a week before to make sure everything was good with my insurance and they said it was, and then I just hear the receptionist whispering about not being able to find it going through a stack of paperwork. A complete joke read more

No pressure at this clinic. Friendly and helpful staff. No hard sell of frames and lenses. However... my glasses came after 10 weeks. When 4 weeks was up and they hadn't contacted me I gave them a call. Got the usual excuses, no apologies, it was all someone else's fault etc. Finally I did get my glasses and the right eye vision was blurry. I figured I just had to get used to it. But it never improved. Finally, a few months later I had a follow up with Dr. J. Boeckman, ophthalmologist, so I could explain what I was experiencing. I thought I could more information out of her but she was impatient and irritated with my questions. I guess I insulted her with questions an optometrist should answer? She walked away when she didn't want to answer any of my questions concerning my eyesight and the tests that were administered. She spent maybe 5 minutes with me then dismissed me even as I was still asking questions. I just thought that she represented Acuity Eye Group that she could answer my questions with more patience and respect even if the questions were out of her area and responsibility. So not a good experience with either optometry nor ophthalmology side of things here. read more

I had a terrible experience at Acuity Eye Group, I will not be back, and I do not recommend them to anyone. From the start, it was a mess. They input all of my information wrong, including all my contact information and name. I went in for an appointment and was prescribed a prescription for which I need preauthorization from the insurance company for. The doctor's office strung me along for a month that they were in the process of doing that. When I called after a month, they hadn't even started the process and said they didn't know anything about it. The staff are rude, keep you on hold for long periods of time, transfer you around the office repeatedly, and are generally unhelpful. They generally don't seem to know what they are doing. Even during the appointments, they will make you wait around needlessly. read more

LACK OF COMMUNICATION and COMPASSION from this place! My mom went into this place and was seen by dr Chew for retinal pathy and blurred vision which was supposed to only last for 30 min of being blurry but it's been one hour and she is too afraid to drive home. No one from the office told her to have someone else drive her so she drove herself to the appointment! Now she is stuck waiting in the parking lot with vision too blurry to drive home. After one hour in her car, while they are all at lunch for one hour. read more

Acuity Eye Group redeemed themselves when they contacted me to replace the prescription sunglasses that was defective. Michelle and another gentleman from the optical department were very helpful in replacing the glasses. I ended switching to a regular pair of glasses with progressives and transition lenses. Like I said in my previous review, the optometrist, Dr. Chew was pretty thorough with my eye exam. This also includes the staff that did the additional testing. I have now updated my review to give AEG a favorable recommendation. Going forward, I'd like to see the optometry department be transparent by going over the itemized bill with the patient. Charging a patient without explaining to them about lens replacement (an option) should not be an automatic charge. I believe my email to their corporate office necessitated a response from AEG (Santa Ana) to respond to my complaints. I wish I didn't have to go through all that. In conclusion Santa Ana AEG came through and fixed the problem. read more

My elderly mother went for scheduled & insurance approved eye appointment. She waited for over an hour & half just to be told that their system was down & that they would have re-schedule her appointment. This is just very poor customer service. read more

They do not answer their phones! Spend over half an hour on hold for nothing!!!! Beyond frustrating!!!

I've been using Acuity for the last three years. Originally with CalOptima and now Medicare. All the receptionists, technicians and doctors are wonderful. They are pleasant, friendly and professional. read more

Poor explanation of services and policies. Doctors don't explain procedures and are in an hurry. Rude and impol admin staff. Avoid! I will not be back! read more

Dr Javidi is a great doctor who knows what to do when treating patients. Very knowledgeable and explains everything about how to treat and manage patients with respect and compassion . Emily and Sandra treated me this morning. Also friendly, professional people who make you feel at ease. Clean office with water to drink while you wait. All of the people who work here have positive outlook. I definitely recommend this place. read more

Very unprofessional and disrespectful My appointment was at 9 after an hour they told another hour don't recommend this place the front employee so rude read more

Although the staff and doctor I saw here were absolutely lovely, it would be appreciated if this office was more considerate of their patient's time. For my first appointment, I waited at least an hour for my scheduled appointment. I rescheduled for a follow up test a couple of weeks later, and I arrived for that appointment at 1:20, ten minutes ahead of my time. When I got there, the waiting room was full, and a line of about 10 people formed(in the hallway) to check in. In these times of covid, I don't feel comfortable trapped waiting in a small room with a bunch of other people I don't know for hours, so I rescheduled my appointment when I got up to the desk. I'm not sure that I'll return. Which is a shame, the office staff were friendly and efficient, and I liked the doctor as well. I just don't like waiting so long for scheduled appointments. read more

This place was not good. They rish and want you out quick. I tooknmy mom and we couldn't even ask questions because we were rushed out after waiting for a long time. read more

I will start by saying that the people I felt with in my visit were nothing but friendly and helpful! But there were 2 things that just didn't sit well with me. 1. I made an appointment for 2:20pm on a Wednesday. I checked in 10 minutes early as they requested. I was finally called back 45 minutes later. The waiting from was full as well as the outside hallway. This location is busy! They should either not book so heavily or warn you that wait times are crazy. 2. I needed a prescription. Everything was ordered and 2 weeks later I went to pick them up on my lunch break. Come to find out they are closed from 12 to 1 for lunch. This is not listed on the Acuity website or on their Yelp page! If you are going to close for a period of time during the day please list it! I can only come on my lunch break to pick this up and I have since waisted that lunch. Post that you are closed so that you don't waste people time! read more

Over an hour wait for my appt and they act like this is totally normal and i should've planned better. Absurd.

Everyone was helpful and polite. The office is clean and spacious. The flow of the office goes so smoothly. The gentleman who works with the glasses was very helpful and fixed mine so they no longer slide off my face. read more

Like all the other reviews mention, the workers here will not answer the phone or respond to your messages. I've left two messages now and have not been contacted. I understand busy schedules, but this is not the way to handle customers. Still haven't received a notice about the lenses I paid for. Was told 2-3 weeks and now it's been four. I guess I'll just show up in person since nobody knows how to work the phones. read more

The place was great. The staff was really great. Dr Chew has been my doctor for 2 years now, not planning to change that.

Very busy today, however I was taken well care of today. The gal from the Costa Mesa office helping out Santa Ana office was friendly, professional, knowledgeable and made me feel comfortable and aided me with a NO ANXIETY & positive experience. Dr. Chew ... AWESOME, KNOWLEDGEABLE, SMART, HAPPY, LAID BACK yet PROFESSIONAL. Acuity Eye Care #1 J. S. read more

This is my first time using my new insurance and I was worried about calling and dealing with all the paperwork. Acuity was able to see me same day and made it really easy. My appointment was set with Dr. Chew. Let me just say. I was a bad customer this time. I came in with two different older prescriptions and 2 pairs of glasses. It was a mess. I was really frustrated because a new pair of glasses I purchased (with a valid prescription) made me feel disoriented. Dr. Chew was so incredibly kind and patient with me. He even checked my glasses to make sure the company I bought them from didn't mess up. He did a very thorough exam and explained what he was thinking to me and I am really happy with how the appointment went. I went from feeling frustrated and annoyed to feeling relieved. I had a great experience! read more

I actually liked this office but Santa ana office reception and management do better! Your employees are a reflection of your office! Cynthia and Carmen from reception need to be more polite with clients. Clients need people that actually care and someone that will take the time to welcome them and help them if they have questions ! You need People that actually care and tha want to work the front desk, not individuals that wants to rush you away and have an unwelcoming face while you check in and check out !! Instead of talking about unrelated issues at the desk, gossiping, ignoring clients, web purchasing and being rude they should be more attentive to the clientele and the way they conduct themselves while at the job. Management pay attention to their actions and how they conduct themselves at the desk. By looking at other reviews it appears that this has been an ongoing issue that has not been corrected!! I will no longer be a client I don't support these type of environments. Get it together!!! read more

This practice doesn't give a crap about your time. Staff is unprofessional (especially the front desk) and physicians here don't communicate with one another. On two occasions I've had to wait far over my appointment time (first one being over an hour). Their Santa Ana office is a nightmare and is always packed. I will not be back and do not recommend this business and would suggest taking yours elsewhere. read more

The office staff here was so rude I removed my son mid-exam and left. Please read the other reviews for this business and do yourself a favor and just go somewhere else. If I could give zero stars I would. read more

100 percent. You all made something that is so nerve wracking for me, a much more pleasant experience. Thank you. I feel like I've finally found an Eye Care group I can stick with. I appreciate the pleasant demeanor of the employees, the understanding and thorough care of Dr. Chew, the ease of access to the office which is so close to home, and especially not making me pay for parking which so many healthcare places do. I can't wait to get my glasses. I'm just so appreciative. Thank you, thank you read more

I had a eye problem and went this morning for a scheduled appt in person (thank God) Dr Chew was very thorough; knowledgeable and kind man that made me know all was under control. All the receptionists were kind and thoughtful. Thank God I've a great eye doctor now! Since I had a eye problem it also was awesome that I got an ability to be seen within 3 days and I really appreciate that! read more

I visited this office twice. I felt rushed through the entire process both times - I've developed a retinal issue and was very nervous and concerned as it is frightening to face a condition that can cause blindness. The office staff was not helpful in making me feel comfortable, moving me through as if I was on an assembly line and rushing me through proceedures and tests and sitting me in exam rooms with other patients undergoing tests. The doctors I saw Javidi and Culotta did not have a very good bedside manner, but overall seemed to know what they were doing. The real nightmare came from the billing department. 10 months from the initial appointment I am still trying to get their billing department to correct my account. First Acuity would not speak to Anthem Blue Cross when Anthem called them to try to correct the billing issue. Acuity had claimed that they did not receive Anthem's payment and then once Acuity finally corrected that after a conference call with myself and Anthem Blue Cross, now they are trying to bill me for the amount that was over the Network Contracted Maximum. I only picked this office because they were in my insurance network. I've just faxed and emailed my EOB and hope that they will finally correct this mess. I went through cancer treatment a few years ago and with all of the doctors appointments and procedures have had no problems like I'm dealing with this company. read more

Dr. Bhumika Pandya handled my eye exam incredibly well. She explained everything to me in detail, made extra sure that I was okay with the new prescription and was personable. She also let me know about my options regarding lasik and buying glasses and sunglasses through Acuity. She clearly cares about her patients and I will only see her going forward. read more

Great staff and doctors! I was a tad leery as another practice did my cataract surgery. However, the staff did a superb job, and the doctors were very professional. read more

Doctor Chew was beyond great at what he does. He answered every single question and concern I had and made me feel confident on what he thought was the best plan for me. Rosana the Optician was super professional, friendly and extremely patient in answering questions and helping me stay within my budget. Thank you Acuity Eye Group in Tustin for all of your help. I will definitely be sending my friends and family your way. read more