Wow, were to begin? The guides were almost 45 mins late to start. Then the guide was downing 12 hour energy drinks, and shaking like an addict. His temper, lack of communication and erratic behavior caused my mom and dad to bump the guide's sled. Overall, the equipment was poorly maintained. Specifically, my sled stopped running because the spark plug wires fell off. Both of the guides' sleds broke down and our group was left alone for 45 minutes while the guides tried to fix the sleds. The guides eventually took my mom's sled and made her ride as a passenger with someone else for the rest of the day. Now the guides are quoting my parents for damages in the $1,000. Our experience was more of a slow ride up the hill than a fun filled adventure through the outdoors. All and all I would say their lack of professionalism caused a huge headache that I will never forget. Avoid these people like the plague, especially if you wanted a family experience. read more

We had a Groupon for the moonlight excursion. I called a couple of times in the weeks leading up to our appointment with questions and was directed to visit the website for pretty much everything. We were told to arrive 30 minutes early, but they didn't let me know that I was supposed to go to an address other than what was listed on the Groupon (which turned out to be a Safeway in North Bend - you're only supposed to meet there if you've previously arranged for a ride). We called from North Bend and found out that we were in fact 30 minutes away from the cabin so we had to rush to make it in time. The staff was super laid back and all seemed to be in good spirits once we arrived. They got us suited up and on the snowmobiles within 15 minutes. There wasn't a lot of instruction, but the machines aren't complicated at all. There were 6 people in our group and 2 guides...one guide up front and one guide in the back. I was the slowest of the bunch (average speed of 25 mph...maybe a little faster) and the guides were pretty nice about it - someone stuck it out with me the whole time. Our two hours flew by and before I knew it we were back at the cabin. It was definitely worth the price I paid for the Groupon, but I think the normal price is wayyy too much. I would definitely recommend this place if you're looking for a fun way to enjoy the Snoqualmie Pass area. The staff is nice and the scenery is gorgeous. read more

Pros: -Friendly Staff -Free snow gear rentals: including shoes, pants, jacket, helmet, gloves -Great Views!!! So beautiful! -A few stops to take pictures and sight see -Great Groupon Deal!!! Cons: -Had to wait on people to get there (supposed to be there 20-30 mins early) which cut our tour short -More focused on sight seeing than on the fun that a snowmobile can be (we were looking for a little more excitement/speed) Overall: Fun. Very nice staff. Less action adventure than we were hoping for, but hey, we got to see some pretty amazing sights. Don't buy the insurance unless you plan on being a total idiot. It's pretty mellow of a ride. read more

Had a great time with 3 of my friends; 1 of which was very nervous but shortly after we began our ride she became very comfortable. MIcheal was our guide and he did a great job. He took us on the "scenic route" so we could see more of the beautiful area. He even let us "open them up" a little bit on the way back the starting point. We met them on N.Bend at the designated time and followed them up to the area. As we checked in the staff was pretty thorough with asking if any medical conditions were going to be a problem. There was enough gear for everyone as well. The helmets were in great shape too. They gave us enough instruction about the throttle/gas and leaning as we went arouind corners. We stopped every so often to be sure everyone was accounted for. I would definately go back and look forward to doing it again. Micheal is a great guide. Jami C. Tacoma read more

Last weekend we had the Greatest time with Action Adventures! I was up there with 3 other gals and they took us on a fun ride. I appreciated that they taylored the ride to everyones riding level rather than pushing us to the extreme! We broke into 2 groups and our group went on fun trails and we really got to hit some full throttle speeds. Micheal was a fantastic guide! We will ask for him next time we go back!! We started out a bit cautious (one of my friends was a little leary of the sled) but by the end of the tour he had our adrenaline pumping!! I also really liked that Micheal saw I was into snapping pics of my friends and took us to some beautiful places for great shots! I noticed the other group went quite a bit slower than ours so if you are looking into booking an Action Adventure, I would recommend recruiting as many friends to go in your group as possible - I wouldn't want strange slow pokes ruining my fun! And in a setting such as this, group rides are the only way to have a tour so you ride at the comfort level of the least skilled so round up your friends and Book your fun trip!! Ask for Doug or Micheal- they were Awesome!! Very Friendly and full of fun while still keeping us all safe!! Thanks guys!! Kara Graham read more

So we, as I'm sure most people did, got the Groupon deal which we were excited about. What wasn't shown on Groupon was that there is a $50 ($500 deductible) insurance that they highly encouraged you to buy so that you don't end up paying "Up to $8,000 for a crashed sled." I am guessing this is where they make their money because I rented a U-Haul from San Francisco to Seattle for 4 days and it was only $15/day. So during making our reservation I saw this detail which made me start this experience with reservations that instead of a $59/person experience it might be a $110 experience (it is definitely not worth the normal $129 price!!). However none of us got the insurance knowing that we will be careful and drive within our abilities. If you have teenagers that are driving I would highly recommend it, because driving the snowmobiles can be tricky. In regards to their equipment, it seems to be beat up pretty good. Some of the foam was showing on the snowmobile seats, the sleds not starting and sometimes stalling, and the broken helmets. Overall the snowmobiles seemed pretty old. We did not use any of their cold-weather gear, but that all looked in pretty good shape if you needed it. The staff were not very professional or hospitable. We too started 45 minutes late. At the beginning, the one guide just took off and we were following, she went out of sight and we had no clue where to go. She is apparently 13, which is great but if someone gets in an accident or injured I am not sure if I would count on her to take control of a situation or know what to do. We also had to stop several times due to one of the snowmobiles stopped working. One of the guides took several of us onto a waiting spot and then went back to help fix the problem snowmobile, leaving us for about 20 minutes. Once we got back on the trail, we lost a guide so we again waited while the other guide backtracked to find her, while leaving us for another 25 minutes. Not to mention what would happen if something happened to him and we didn't have any guides and were in the middle of nowhere. He could not find her so we continued on. You would think a handheld radio would solve this problem, but they didn't have those. My fear was that she drove off the mountain or something. So we only had one guide in the front and none in the back, which I think is a big risk if someone drives off the trail and gets seriously injured. So to recap everything,it was a fun experience with great scenery along the way minus the unprofessional staff and beat up sleds (glad I didn't have a broken down one). I wouldn't go with them again. I think they have a long way to go when it comes to professionalism, safety, and equipment. I know many of you bought the Groupon so you have no choice but to go, so I recommend going in with very low expectations. read more

OK, so I bought this for my boyfriend for Christmas through Groupon. I would urge that if you are reading these reviews before you go (we didn't) do not let that discourage you from going. We went last night on the moonlight ride and had a fantastic time. I read the reviews this morning, and we had quite a different experience, so I can assure you that they are using the reviews to make necessary changes. As we drove ourselves we did not utilize the $30 drive in from the pass that they offer, so we have no experience to report of that drive. We recieved emails reminding us of our reservations ahead of time with contact info and easy to follow driving directions. We arrived and had no problem finding the place, although I agree they should have a sign on the outside of the door so that you know where to enter. I would suggest one on the outside door saying "Welcome! To Action Adventure headquarters", then on the door inside to the main area "This way to your snow mobile adventure". Then there would be no question as to where to go once you arrive. There also needs to be a clear sign to the restroom near the inside door. I agree the $50 fee per sled for insurance seems pretty steep for a 2 hour ride, but we paid for it anyway..... afterall, we understand....these things aren't free. I did find out that snowmobile insurance if you owned one runs anywhere from $150 - 350 yearly (depending on where you are etc.)... but there is more liability when you use them for a business where in-expereinced people are driving them all the time. We arrived and after taking care of the paperwork were given everything we needed for the ride. You can bring your own gear, but they offer everything needed for people who have absoutely nothing. I read a prior review that said the helmets were old and broken, We arrived to rack of what appeared to be brand new helmets all in great condition with cool looking flames:) They should make needed reapirs to clothing items reguraly (my pants had a good size tear in the bottom and one pair had a broken zipper). I can see how this impression prior to the ride could make some people question the professionalism. I think just a good overall look at things when they are retuned could help this, Also, be aware when you are given the items to wear and report any issues PRIOR to leaving..... remember, with the amount of people using this stuff, things are going to get damaged and need repair or replacement..... but....they cant fix things if they dont know! The only downfall was there was no area set up for us to leave our own coats, shoes, etc. so we had to just leave them on a pile on the floor. Also, benches would be nice for putting on the clothing / shoes. We were all asked ahead of time about any prior experience. And it ranged from little to none for everyone, it was made very clear that no one should go "faster" just to keep up if they were not comforatable, it is better to go slower and be safe. In regards to the safety... again... clearly this has improved over prior reviews. They had an "old" sled inside and used that to demonstrate how to use the brake, the throttle, how to lean on turns whether sitting or standing, etc. Once they brought us to the sleds we would be driving, which were all in very good condition, he came to each of our sleds individually and "throttled up" the sled so we would be aware of the feeling prior to leaving. He also checked to make sure we each knew where the brake was and asked if we had any questions. My boyfreind wears glasses, and they gave him advice on how to "breathe" so as not to fog up his glasses during the ride. From the beginning it was apparant that we were somewhat divided into the "faster and slower" groups. We ended up with 3 guides for 4 people, & one guide stayed at the rear behind the second couple to make certain they were always on the right track. We had several stopping points that everyone was brought back together as a group before continuing on so they could do a "head count" to be sure everyone was accounted for. The lead guide would get off his sled and check with each of us to be sure everyone was doing good. We even had the opportunity to stop for photos. The ride was fantastic! When we returned, they had an area for hot chocolate and spiced cider. The worst thing was our pile of clothes that we left on the floor was being used as a bed by the cats, and then 3 dogs came in and were also all over our clothes jumping at us for attention. This could be easily resolved by making an "area" with lockers, or at least coat hooks, and a place for shoes. Also, the owner should be aware of how people percieve his attitude towards his daughter in front of customers, as I felt he was very hard on her when we returned when she was just trying to help. Overall, a fun time and a great ride! A few improvements and this will be a great company for everyone to enjoy! read more

These guys had a great groupon deal for snowmobile riding. So my hubby and I both went for a 2 hr tour. The website said to get there 20-30 min before your tour was to leave and we did, but the rest of the group ( folks we did not know they just booked the same time as us ) ran late after we waited on them for about 15-20 min the people still where not there so our guide took us without them. If you an swing your own tour I think that is the way to go. He was great; let us go as fast as we wanted or as slow there was no pressure the trails where lovely. snow covered trees mt views all and all a great time. We where able to be as daring or as safe as we where comfortable with as i ripped it up and my hubby puttered along at a slower pace. they have all the gear you need from boots to helmets waterproof pants gloves all of it. the gear was clean and in new or like new cond. no musty smells the best part is it is all real warm on the 2 hr ride I did not get cold at all. my only complaint is that before the ride I felt more an after thought to the employees that worked there and they seem to have just moved into there location as there was really no where to sit.and they spent the time up-stairs in the living area without us leaving us to our whims down in a plywood shop like space .the staff was not really that chattie and that made me feel more like a $ sign then anything else. I would not let this stop me from using them again. As once we where on the trail I had a blast. read more

Nothing bad to say, we had a great time for being the first time on a snowmoblie. Insurance is just that, get it if you feel you need it and dont if you dont feel you will need it. The guide was on time to pick us up in Northbend and a nice guy. We talked there and back, if you dont ask questions, why would they feel like you want to talk to them. Good group of guys at the cabin and helpful when needed. Worth it is relative, I had a groupon coupon and cannot afford $129, but if I had the dough I would have paid full price. read more

DON'T BOTHER! I purchased a 2hr snowmobiling tour for my husband and I for his birthday, from Groupon. I made reservations over a month in advance. Two days before we were to do, I received a voicemessage stating they cancelled reservation due to snow conditions, and they actually hadn't had any tours for a couple of weeks. I was also advised to go back on their website to reschedule. I immediately went onto their site and had to reschedule for 2 months later (which would've been today!). This morning I received a very brief voice message around 7:45am stating my reservation was cancelled for today. Thats it! No other explanation! I immediately tried calling back, and they wouldn't answer. My husband kept trying and finally an hour later got ahold of a woman who apologized and said that they haven't had any tours in weeks. When asked why no one called us, even yesterday to inform us, she didn't know. She said that she would have the owner call us back. 12 hours later, we still received no phone call. My husband called again and one of the owners picked up. He said that everyone was called and cancelled weeks ago, but he somehow missed calling us and 3 other people?!? He still gave no reason for the cancellation. We asked for our money back and he just told us to call Groupon. His lack of response, communication and lack of professionalism has put a sour taste in our mouths. He didn't even try to make the situation right. We will NEVER do any tours with Action Adventures. SAVE YOUR MONEY AND GO ELSEWHERE is our suggestion! read more

We went on the 2-hour snowmobiling tour yesterday. Had a really great time! The snowmobiles were in great shape. They provided coat, pants, boots, helmet, and gloves. You didn't need to bring a thing! The guides really love their job and it shows. They gauged everyone's experience level and showed us how to drive the snowmobile. They stopped every once in a while to do a head count and make sure everyone was caught up. We too had half of our group who wanted to go fast and half who didn't. I'm not sure what can possibly be done to remedy that, while still ensuring that everyone has fun. I was disappointed that we had to wait an hour before being driven back to our car (we purchased the $30 ride over the pass). The staff member who drive us needed to check in the next group first. Hopefully they will have enough staff soon who can drive customers over the pass to avoid this long wait. A sign of a good company: the owner reads the reviews on Yelp and actively tries to fix their business practice. He told us that he saw the feedback about starting the tour late because of late-arrivals, so we saw him in action when he told a couple who arrived late that they wouldn't be able to go. I hope this company stays in business. They are a brand new company which is going to have some things that need fixing early on, but I see that they have addressed many of the comments made on this site. They've had a tough season with bad weather and customers not being careful. We will definitely be trying out the other services that they provide (horseback riding and ATV). read more

Reading yelp reviews we expected the worst. But we did get a good recommendation to NOT take their shuttle. Although we would have liked to have seen more info on their website ( directions, prices, additional fees...). The trails were awesome. Our sleds and equipment worked fine. The guides provided opportunity for us to open it up and go fast yet, keep the group together with those who went slower. Would be nice if they could provide an advanced and beginner outing and not have to wait for people lagging behind. This is not the guides fault. Bring something to cover your neck...all else is provided. We had a BLAST! Thanks guys (we know your reading!) read more

I purchased 2, 2 hour snow mobile tours, regularly priced at $125 (53% off) last December. By the time I tried to make reservations the site was closed for the season. Its now October and the site is still closed for the season, When I called the contact phone number for this vendor I was told they were completely booked through the end of the year(2011). My 2 groupons cost me $59 each and expire 12/31/11. When I explained this I was told that I could exchange my groupons for the horseback riding tour, regularly priced $75. What's the deal in that? I won't be purchasing anymore goupons from this overpriced, overbooked vendor! What a rip!! read more

Having read the previous reviews I can say our experience mirrors the others. We also had the groupon and our two hour tour ended up being a little less than an hour and a half. We also bought the insurance, hearing the same $8,000 speil and being shown a very beautiful sled sitting there waiting for parts. This sled in no way represented the ones we would ride. The sled that was inoperable was new and shiny, whereas our sleds were old and took the guide over 10 minutes to start them as we sat and waited. As mentioned, the seats were torn, mine had a broken windscreen which flapped like crazy and on some machines the handlebar warmer worked, on others it was broken or non existent. The warm weather gear looked great, I was impressed with that. For us, the problem we encountered was group dynamics. We had four or five sleds with children on the back and, rightfully so, mom and dad weren't out there to zip along, however we paid the same amount and did not expect family day at the park. Had I known our top speed was going to be 10 miles an hour I most certainly would not have paid the extra $200 for insurance. The other beef I had is they run the mixture really rich on those sleds and I tell you what, when you have to stop and wait for some reason the fumes just about knock you out and your eyes are on fire. This was not limited to my sled but at least 4 others! Yes, the guides were pleasant. Yes, the warm weather gear looked great. No, we didn't get the full 2 hours. No, the machines were not new Arctic Cats ( I was told over the phone) Yes, I thought our 1 minute safety briefing was sufficent. Yes, the trail was great. No, I would never pay full price...in fact I figure they still owe me a few hours...but I'd certainly go again (NOT at full price) if we could determine that it wasn't family day on the trail. Not that there is anything wrong with that. :) Grouping by experience and whether riding double or not should be a factor, not the "profit margin" which was mentioned frequently because of the groupon. We hope they get a handle on customer service and flourish! read more

BUYER BEWARE !!!! I bought this thru Groupon for my husband & I. We originally made our reservation for the end of January. There was no snow in the mountains at that time. My daughter & her husband's reservation for the day before had been cancelled 2 days earlier, but we had NEVER been called. I finally ended up calling them & was told our date was cancelled as well but he just "hadn't gotten around to calling" - in fact, they hadn't been running for 3 weeks. Hmmmm... couldn't find any time in 3 WEEKS? Anyway, the next available time to reserve was 2 months away. There is LOTS of snow in the mountains and I see reviews on here for the last month, so I know they are running. However, my daughter got a voicemail this morning around 7:30 ( we're suppose to be up at the place by 11:30 ) and there is no explanation as to why our trip was cancelled. Just that an email had been sent. No.... there was no email to her or to me. In fact, I DIDN'T get a call. My son-in-law tried calling all day for an explanation and never could reach the owner. He was able to reach one of the wives ( I assume ) on an alternate number at one point - she apologized - offerred to get our money refunded to us - and said one of the owners would get back to him ( my son-in-law ) That never happened. 12 hours later, my son-in-law finally got the owner to answer his call. He was STILL NOT given an explanation as to why we were cancelled or given adequate notification. Afterall, their website asks for 48 hr cancellation notice from its customers. The owner said we were "lucky that we were even called". ( SO WHAT IS THAT SUPPOSE TO MEAN? ) And he added that any refund we might want we had to take it up with Groupon. Isn't the whole idea of Groupon to get the customers into your business with a low price, show them a good time & great customer service and they will then become repeat customers as well as spreading the word to everyone about their wonderful experience? Well, these are obviously novice business people and have a lot to learn. I don't see them staying in business very long. read more

I am so glad I did not read the reviews before our outing. We were a group of 9 so we had the 2 hour tour to ourselves. Our guides are clearly experienced outdoorsmen and showed us a most memorable time, we will do it again. Our guides let us go as fast or slow as we felt comfortable, our group was pretty much half fast, half leisure. We did not experience sled problems and the gear is pretty much new. They have a variety of sizes so you should not fear finding the right size. We too were not cold at all. The trails do have moguls so it can be a bumpy ride but the peace and scenery is incrediable. I was a little surprised at the $50.00 insurance, seemed a little steep, we too opted not to get it but if we had teenagers in our group I just mught think about it. The sleds can go fast. You really do not need any previous knowledge and that was great as none of us have snowmobiled before. We are thinking about renting the upstairs for a weekend, sure is a beautiful place. Sleeps 10 and has all the amenities you can think you will need. read more