I bought a new Honda battery powered mower, HRX217XB. It has issues:…read more1. The drive locks up in one wheel or the other when you finish a row and try to pull back before turning and it leaves a divot in the lawn and is hard to maneuver. 2. Has plastic wheels that slip on any incline. For $1300 you should have good quality wheels. Rubber at least. 3. Battery is good. 4. Mowing power (1.5 kw) is only good for fairly short grass Overall gets a C- grade. Would not buy again. Just a poor design & engineering, especially for the price

I haven't been to this Ace Hardware in a very, very long time. Years in fact and it's mostly due to…read moremoving out of the neighborhood. But this past weekend we came here to get keys made. Talk about fast and efficient. The keys were made pronto just as soon as we were directed what counter to go to. It was really "easy in and easy out". Although from the outside this store looks pretty small but once you go inside it's a lot larger than it looks with a very good inventory to meet your hardware needs. I will definitely keep this store in mind more often.

Ralph in plumbing was a great help. It's always a pleasure to deal with people that know what…read morethey're doing.

I only leave 1-star reviews in situations where I believe I have been treated negligently or…read moredishonestly, or in situations where I witness such behavior. I reserved a U-Haul truck and two furniture dollies at this location, only to be informed upon arrival that they don't actually have a furniture dollies. The store blamed this on U-Haul not keeping track of equipment, and U-Haul said the same thing about them. Either way, that doesn't paint a flattering picture of the whole operation. U-Haul customer service then sent me on a 2-hour long wild goose chase to two other locations before finally securing two dollies. Even then, the store claimed that U-Haul never contacted them after I was told that someone called ahead to guarantee, so I had to fill out a second contract for the dolly rental. This took so much time that I wasn't able to fully pack the truck. U-haul refunded me basically the cost of gas and the dollies, nothing more. It's Penske trucks from here on out! Obviously only the first part of this journey was caused by McLendon, but it wouldn't have happened at all had their inventory information been accurate.

The service here is amazing. They really know what it means to be a neighborhood business. I've had…read moremultiple staff members go out of their way to help me out over multiple projects. This place is my first stop always when I need something from a hardware store. I only go other places if they're out of something and I can't wait for shipping to come in. Their prices are also very reasonable and are comparable or cheaper to the bigger stores. They have my business forever because of how they've treated me and my family when we go in.

A few weeks ago, I went into the Westgate Ace Hardware with my husband. We wanted to build a catio…read moreand went to check out materials we could use. When we entered the store something instantly felt off. I got a weird vibe from the employees. We started down separate aisles intending to meet up after a while. O heard an associate approach my husband to see if he needed help. He kindly declined and the associate then headed my direction. He asked me the same and I explained to him that we were looking for materials to build a catio. We didn't need his assistance, but would continue looking and let him know if we needed help. He walked away but only a few steps and turned around to watch . It felt weird and uncomfortable so I headed towards where my husband was. I asked him if he felt like we were being watched and he agreed 100%. Knowing there was nothing they would find in watching us we continued looking around. They could watch us all they wanted and they did. After discussing our options and deciding to return once we took some measurements at home we headedtowards the front of the store. I went towards the mistintsnas he looked at some tools down a different aisle. The associate, Randy announces "Thats enough, you need to leave." My husband asked him why and his response was that he didn't need to give us a reason. My husband then said we didn't do anything or steal anything so there's no reason we can't look in the store. Randy then said you guys are in here all the time and never buy anything. I then told him we were willing to empty all our pockets and I would dump out my purse because we don't steal. He again said to leave now. I was in shock. They had no grounds to kick us out and were accusing us of something we never did. As we headed to the car I was furious and decided to go back and stand outside the door in order to get his name. I immediately called corporate headquarters and explained what had just happened. The representative acted concerned and went as far as looking up our rewards account to verify what I had told him. We have frequented that location and have a history showing several transactions. I believe that was the first visit we left empty handed since we discovered the store. He acted like he cared and assured me I would hear from the manager of the store the next day. We got no phone call. The representative also offered us a coupon for our experience but my response was that he could send a gift card with $500 on it and I still wouldn't set foot in that store ever again. I have never been so offended by a retailer in my life. I'm a mother of two and work for a living to provide for my kids. I am not homeless or someone who steals from anyone or anywhere. I don't look like someone who doesnt have money or engages in illegal activity. I was raised better than that and don't appreciate false accusations that have no grounds. I understand theft has increased in our town over the past few years, but accusing innocent people will only cause your company to lose more money. It's been a few weeks and I'm just as angry as I was that day. I would advise you to avoid stepping foot into Ace Hardware at all costs. They don't deserve any legitimate business and have no problem kicking out paying customers. I intend to make this be known to the point of making a mark in the decline of their business so no one else feels the bitterness and shock that I feel. Especially to Randy who should fired for his profiling and rudeness accusing people who have done nothing wrong. He should find a job away from the public if he ever wants to make something of himself. Stay away from this place! The icing on the cake is that we got our materials elsewhere and the Catio was a huge success. So much so that we might make a business out of it. Luckily we won't be helping Ace out with our business and someone else can have our business. They won't have to worry about us stealing because we just don't do that no matter who falsely accuses us of it.

My wife and I visited Ace to purchase some plant dirt for my wife's indoor plants. I also, got some…read morework tools and fasteners. Anyway, the clerk at the counter was very knowledgeable about the products we purchased as well as friendly and humorous in conversation. What you like to see in the retail space! Didn't spend too much for what we purchased and we had an overall good experience with the employees that helped us.

The McLendon Hardware store is one of the most customer friendly stores I have ever been to…read more I went to find out why my outside water spigot anti siphon valve was leaking. Ralph from the plumbing department took one look at it and fixed it right there in the store with a replacement washer that was in stock. He didn't have to do that, but he did. I was very impressed. This is a well run store. It also has a good supply of hardware that the big box stores don't have. I am going to be a repeat customer!

Just went to mclendons to get a few annuals. I Asked where…read morethe boxes were. She pointed to the stack of flat cardboard. "Put them together yourself " Went to pay and the cashier leaned on one elbow the whole time. A man with seniority in the nursery was "training" about 5 high schoolers (probably their first job)to rotate the plants. He was so mean to them. I wanted to slap his arrogant face. Certainly not a position to warrant arrogance.

Went on a Sunday took a while for waitress to get to our table started off friendly took our order…read morewhen food came my order was wrong asked for cup of chowder instead of fries she brought fries, on Bill charged for the chowder that I didn't get my wife ordered bowl of chowder witch was served with burnt toast for six bucks mostly charcoal, waitress seemed to be mad that we complained sorry Erica not my fault! On the other hand food was good except charcoal bread!

early family birthday dinner celebration mid week. attentive…read moreserver and something for everyone on the menu, from sides to small plates, carnivore to vegetarian. food came fairly quickly and was generally tasty but nothing wowed me. pricing was very seattle. essentially ~$20-30pp without a cocktail or alcoholic beverage. the hardware store has been a staple on the island for years! i just wish my hippie burger had had more flavor.

I can't say enough nice things about the Tacoma Lowes. From the security guard out front making…read moresure I was safe entering and leaving to the great experience of the plumbing department. Frank went out of his way to make sure that I had the correct information regarding buying a new hot water tank. He and Dave both made sure they helped me enter the data in the computer since I am a senior. Then the actual people who would be doing the job actually called while I was in the store. Frank helped me with my explanations and then in 3 days I had a team coming to my home to replace my completely dead hot water heater. They were great help. ALl of them.

Home Depot is a top candidate for the worst big box store out there. First, god help you if you…read morehave a question or need assistance. Took 10 minutes to find someone to help me reach the lumber I needed. Then I paid for it and they set it aside for my contractor to pick up. He showed up there and they didn't have it at will-call. He had to call me several times to reach me because I didn't have my phone with me. It hadn't occurred to me that I needed to stay glued to my phone because picking up items at will call would be ridiculously and unnecessarily complicated. He finally got hold of me and told me they couldn't find a lumber cart with lots of lumber on it at will call. I had him put the employee on the line to figure out what was going on. She tried to make it my fault for not doing will-call right (how does one not do will call right?!!) and said she figured the lumber, which I had told her had a receipt taped to it, had been sent back to the shelves after about an hour at will call. After my needless worrying that I'd wasted all that time picking through their crappy lumber to find some good pieces, and my contractor wasting about 30 minutes of his time, the Home Depot employees FINALLY figured out that there are TWO will-call areas at that store. How do people work at will call and not know that????? And there it was, sitting at the OTHER will call, right where it had been left, waiting for my contractor. It's always an adventure going to Home Depot, and never the good kind.

Amazing service at a reasonable price. I needed a few keys made and they were under $3.00…read more This is a small business and I like to buy things from places like this rather than a chain store. You would have to look far if you need help because they are plenty of people available to help. You would have to push a button and wait. The folks who work there are very knowledgeable and friendly. If you haven't been to this Hardware store yet don't wait. I'm sure you will be as happy as I am.

Great service and selection at reasonable prices. Scott in paint always helpful as is the rest of…read morethe staff

I got my shave ice machine blades sharpened and got a quote to be done in a week but got it done…read moresooner than expected. Ad soon as I got and put it back onto my ice machine shaver and was like brand new blade. Will be back to sharpen my blades every time when I need to sharpen. Thank You!

I went in to get my work scissors sharpened, and I appreciated how flexible they were in fitting me…read moreinto their busy schedule. My scissors are very sharp, and it boosted my confidence to get my work flow done! Going back on a regular basis--very friendly and direct service!

Went to purchase a replacement 1hp motor. I asked if I could have the box opened to see if the…read moremounts were the same as the old motor. The box did not include mounting plate dimensions. Was told it wasn't a problem by an employee. Proceeded to head to the front to do this with supervision. The gentleman at the front told me this was not allowed. He then informed me there is a 20% restocking fee if the part is incorrect. I checked out harbor freight policy and it seems to be normal to allow customers to see if the part in the box is correct (under supervision of course). Unfortunately I do not recall the name of the employee. He was an older gentleman with a small composition. He did not provide a pleasant shopping experience and seemed to want to make a simple purchase a grievance for me. Didn't seem to care either way if he received my business. Even the fella in line behind me had some raised eye brows.

Lacking in customer service. I went to the location near me…read moreto make a purchase with a coupon promoted and readily available through the Harbor Freight app. When I tried to redeem the coupon I was told that I could not use it unless I set up a "customer profile", requiring me to share my private information with Harbor Freight. Nothing on the coupon states this"policy", additionally nothing on the website/app contains any information to support this. Harbor Freight does have "Member Only Deals". The coupon in question is not one of them. It's simply identified as a "Super Coupon, Use In-Store& Online" The "Supervisor" who handled my transaction had no interest in helping me & was condescending and rude. Why make deals available to the public, then deny customers access to them? I won't pay an extra $30, but I will make the purchase elsewhere.