I can't really comment on the work done by the company, mainly because they never showed up. This is, instead, a review of Ackerman's customer service practices. I called to have a stump removed and the person to whom I spoke said my job would be completed "sometime this week or the next." Once the second week passed, I called back to see why no one had come by or notified me of a change of plans. I was told that the matter would be looked into and that I would receive a call back soon. Another week went by and I heard nothing, so I ended up hiring another company (who did an excellent job). The lack of communication I experienced was very frustrating and I would definitely recommend users to steer clear, especially since there are so many other tree companies in the area that are eager for the business and will do a great job. read more

Called 8 days ago for an estimate, followed up afterward, and still haven't received and estimate or a call back.

Wow! Wow! Wow! Is all I can say about this company. I have never written an unsolicited review yet Mike and his crew deserve high praise. After calling 4 companies to no response or avail, Ackerman came to the rescue to help remove a fallen tree in our woods, trim overgrown trees and answer questions I had about other possible sick trees. Mike came out SAME day I called and inquired and gave honest advice about my inquiries and had a crew out the next day. He was thorough, honest and fairly priced. This guy knows his stuff and I will be designating him as my official "tree guy". HIGHLY RECOMMEND! If I could give more stars for customer service and reliability I would!! Thank you Mike and amazing team read more

Ackerman did an amazing job taking down a couple maples. One in the back yard had a section that had already fallen down and they did a wonderful job of taking the existing limbs down and hauling everything away. They ground everything down and left both my front and back yards in great shape. Paul was quick to return phone calls and was great to work with. I would highly recommend this local business! Thanks again for a great job! read more

We had a 60 year old maple tree that was about 8 feet off of the back of our home. Mike came out and gave us a really reasonable quote and within a couple of days the crew came out to take it down. A really professional group of men took great care to protect our home and property. We highly recommend them. read more

Ackerman's exceeded my expectations. They came out day I called to get a quote and didn't pressure me to go with their business. After unsuccessfully trying to get 2 other quotes, I decided to choose Ackerman's. The day I called to tell them I wanted to proceed, they came out and removed tree and roots. Awesome cleanup. Would definitely recommend them and use their service again. read more

Called on Monday for a quote, and the tree was trimmed on Tuesday. Not one sign they were here. It's cleaned up and looks great. All done for a reasonable price. read more

My wife and I were looking to get a couple of trees in the front of our house taken down with stump removal as well as clean up some dead trees in the back lot. I stumbled upon Ackerman's here on Yelp. I called the number on their webpage and left a message to inquire around 3:30 Wednesday afternoon. By 6:00 Mike the owner had come out to our house to look at our trees and gave us a quote. We had 2 other quotes which were both $500 more than what Mike gave us. That same day we hired Ackerman for the job. Mike said they could come the next day, but I'd prefer they come on a Saturday. They came today at 8:30 where I was greeted by 6 lumberjacks, who were very professional. I reviewed what needed to be done, then they started. Everything was done in about 2 1/2 hours in freezing Chicago winter temps. They cleaned up all the loose branches . Mike the owner was there the whole time watching over. My neighbor also asked to have a tree taken down and Mike gave him a decent price. I would recommend Ackerman's Tree Specialists to anyone who wants yo get some trees taken down. They were quick, professional and reasonable read more

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We recently had Ackerman come out to remove a bush, grind some stumps, and assess a split tree, which also had to be removed. The owner was able to come over the same day I called to make an estimate and his price was very fair. They were able to come over within a few days to perform the work. If you are not home, they are able to do the work and leave an invoice, which is great. It took them less than an hour to perform the work and they thoroughly cleaned everything up. I'll definitely call them again if I need similar work in the future. My only complaint is minor, and that is that their truck left a lot of oil stains on my driveway. Not something I'd fault them for, but keep it in mind if you're concerned about oil stains on your driveway. read more

Had these people out for tree trimming and gutter cleaning. They were late with the appointment, never received a call. They didnt even ring my doorbell when they arrived, they just hopped our fence and started work. It's a good thing our dog wasnt out in the yard. They didnt even say they were done they just left. When I went out to check the work, they didnt do a good job, they never cut the branches that were over my roof, which was discussed and included in the estimate. I had to call them back to finish trimming the tree... which took another 3 days for them to come back out and finish the original work ordered. I would steer clear of this place. read more

They do great work and are very quick to respond when I call or text them! I've used them at least 4 times with excellent results! Highly recommend! read more

Gave great quote to cut down 3 giant locust trees. The guys were out within days. I would use them for future tree removal.

I called Paul and he agreed to come take a look at my bushes the next day. He even gave me a price. No one ever came out. I called back a few days later and left a message, no response. Called back several times with very polite messages and never even got a response. My wife calls with the same address and phone number, and Mike returns her call right away. Gives her a price, and says he'll be there the next day. NEVER SHOWED again. read more

After getting 3 trees removed in the last year, I can tell you this is the only place that answers the phone regularly, returns messages same day, and gives quotes within 24 hours. They took out a medium pear tree from our backyard with no problem, hauled all the wood away, and mulched the stump . The yard afterwards was very clean. The tree was surrounded by a brick path, deck, and lights, and they managed to keep everything undamaged. Pricing is reasonable. Insured and bonding info given without even asking. They're definitely the most professional. read more

Totally disappointed. These guys never showed up on the day they were supposed to show up. So I assumed that they would never show up and went with another contractor who came the same day and trimmed the tree in my backyard for half the cost. The other contractor was honest in the feedback saying that removing the tree was not required since the tree had still some life left in it. I was happy the have the tree pruned nicely and not removed. Fast forward, 3 days later, when I come back home from work, I was shocked to see the tree in my backyard had disappeared. Why can't these guys give me a call if at all they decided to come 3 days later than the day they're supposed to ? Which company is out that will not call the customer before they show up at their residence ? Totally disappointed with my tree gone without my knowledge. I will NOT pay for what these guys have done without my approval and knowledge. read more

These guys are amazing ! Fast , great clean up afterwards and the owner is awesome ! I've used them twice and I would recommend them to anyone ! read more

We recently purchased a home, but even before we closed on the house I asked Mike to meet me at the house to get an estimate to remove a two crab apple trees, and trim two maple trees that are about 80ft. tall. Even though I wasn't the owner yet, he was happy to oblige and meet me for a free estimate. A month after the estimate, we closed on the house and I called him on a Friday to tell him I wanted to go ahead with the work. He came by that day to verify all of the work and on Saturday everything was done! All I can say is great price, super knowledgeable, and incredibly fast! read more

Mike came very promptly to provide a very fair bid and promised excellent service. He didn't hassle us to sign a contract but rather let us call him when we were ready. We called the next day to schedule and he couldn't commit to a time but promised to call before they arrived and should be able to schedule it in a couple of days. I asked for and received a copy of their insurance and we were ready to go. The crew arrived when expected, took down two trees and left the yard with some trampled vegetation but otherwise very clean. Job well done. Thank you Ackerman. read more

We needed a tree removed, scheduled an appointment, and a week before they were supposed to show up, I wake up to 5 guys in the backyard with chainsaws. Appointments mean nothing with this company. There was a language barrier so a child around 8 or 9 was brought along as a translater. They broke 3 solar lights and other yard items that had not been moved yet...because the appointment was a week away. We complained to the owner, he claims "I do not recall" the conversation when the appointment was made. At that time we scheduled for the remaining stump to be removed on Monday. Two days prior, when I'm waiting for furniture to be delivered, they show up again and just start working in the backyard, no knock on the door. I had to ask them to leave several times and they aggressively refused. After 5 minutes of having a kid translate that I need them to go and come back Monday as agreed. A worker smiled at me and then turned his machine back on and kept working. I was told their boss said not to listen to me, just stay and finish the work. I actually had to call the police to get them to leave. read more

We bought an awesome house in Schaumburg a year and a half ago, half acre lot with many mature trees. I don't think any of them had ever seen a trimmer, the yard always seemed damp, green moss was abundant. According to the neighbors our block had frequent power outages due to our branches wrapped around the electric lines. I called 4 tree specialists and got 3 totally different quotes back, the 4th never responded. We went with Ackermans, they seemed to be the most knowledgeable and reasonable. Within 2 days all my trees were trimmed, still had all the shade and the yard seemed even bigger and airier. No more branches touching the roof or neighbors branches hanging over our driveway. We later decided to have a few huge trees removed, again super reasonable and speedy fast and clean. I cannot recommend them enough, they have never let us down. Next we will be having border trees planted and won't let anyone but Ackermans touch our yard. read more

Excellent service, quoted one day did the job the next. Were over $200 cheaper than the competition. Cleaned up and hauled away like they were never there. Did exactly what I wanted. read more

We have a 35 year old locust tree in our yard which requires trimming every four to five years. We called a service that was highly recommended by some friends, but their price was way more than I recall paying in the past. I then decided to call the company that had trimmed our tree in the past but nobody ever called me to schedule an appointment. As fate would have it, last Thursday we found a small advertizement on our front door which introduced Ackerman Tree Specialists. We called and spoke to Mike. He came out 15 minutes later, accessed the job and gave us a very fair quote. The very next day, the Ackerman team came to our house, trimmed the tree and left no sign that they were there except for a beautifully trimmed tree. We are VERY pleased with the service we received. read more

Had these guys take down one of my trees and will mist likely use them again in the future. Reasonable prices, they came the next day, were done quickly, cleaned up after. Recommend. read more

Would recommend these guys for anyone thinking about tree removals! Paul came out within an hour after calling to give me an estimate! The quote was very fair he gave me and he sent his crew out within a couple of days. They did the tree removal very efficiently and neatly! Will definitely use again if needed! read more

Called Ackerman this morning a 8am. Out for a quote at 10am and job started at 130. They did a great job. Removed 4 bushes a tree and ground down 2 additional stumps. Friendly and quote was less than other companies I called. I will sure call them if I need any work like this done again. read more

They took down our tree very professionally, hauled away all debris, ground the stump and left our yard in great shape. They did a great job and I would highly recommend Ackerman to anyone read more

Mike is awesome! They are affordable and reliable. I used them 2 times for the past couple years. I had other quotes from other companies and they cost more than double! read more

In the recent storms I had a portion of my tree come down on my pool. The limb was not all to large, but had to be removed before it caused further damage. I had two tree services come out only to tell me they were to busy for it, or they had a $500 minimum. Ackerman Tree Specialists was cleaning up my neighbors tree when I caught them late Friday afternoon and asked for a estimate from the owner, he told me they were tired and just had me tip his team $20 each...At five guys that was only $100, I gave them each $50. I appreciate that they worked hard to help me out, great job Ackerman... read more

I had Ackerman tree service come to my home for a tree trimming estimate, I told the adviser what I needed done, I pointed out the branches that I needed cut and also made sure to point out that anything that was growing down needed to be trimmed, also since he is the expert I asked for his advise and any suggestions that he may have, we agreed on a price,they came out the next day as promised, but to my surprise they left a few of the branches that are growing down and to my neighbors yards untouched, I pointed this out to the crew and they said, I should have told the adviser and that they were too high, Too high? really? I did call that night but no one came back to finish the job. Definitely do not recommend and will never do business with them again...I did get a bill a couple of days later Pablo H. read more

I would highly recommend Ackerman's. They came out fast for the quote and for the removal. The cleaned up after the job and stacked all the wood in the back and had the whole job done in no time. And the whole job was a great price and super friendly throughout the whole process! read more

mike came out the next day after i called him.give me an estimate on the spot.his crew came out within one week and started the work.reasonable prices,quick service.highly recommend ackerman tree specialists read more

The Ackerman Tree Specialists crew arrived at my home at 8am with a crew of 6. Everyone one couldn't have been more accommodating. They did a major trim and clean up on two large river birch trees, removed an old white birch tree and stump, removed an old burning bush and stump, removed an old evergreen bush and stump and did some thinning on a magnolia tree and and rounded and shaped it beautifully. There were a ton of branches removed. They cleaned and hauled everything away and the work was completed within 1-1/2 to 2 hours. It was amazing to see how efficiently this job was performed and what a great job they did. I'm so pleased with the work they did and would highly recommend this company. The rates were very fair and I couldn't be happier and to think I just called them to get the estimate within a day or two. Great job! read more

Scheduled a visit to get an estimate and most likely agree to service, and nobody ever showed up. No phone call letting me know, nothing. Who doesn't show up to scheduled appointment. Lost my business. read more

Very satisfied with Mike and his crew . Had 2 dead trees to remove , got 3 estimates and Ackerman's was the most honest and the best price. Once they started, the crew kept working until done . Fast work, great job and full clean up. I would recommend Ackerman to anyone. It's great to find a great company like Ackerman's .m read more

I had a 1/3 of a very large 45' tall locust tree split off the main trunk and fall down during a storm and I needed the rest of the tree taken down before it caused a lot of damage to the neighbors, I contacted Ackerman and Mike came out within a half hour to give me a quote. I am a certified arborist but didn't have the time to do the removal myself. His price was great so I had them do the job. They had to climb the tree and lower each limb by rope to avoid doing damage to all the adjacent fences. The tree was completely removed and cleaned up in less than 24 hours from the time I called them. Pretty amazing. read more

I had a blue spruce that went down in my front yard from the storm over the weekend. I called Ackerman after getting an outrageous estimate from Abbott Tree Care and Mike was at my house within 20 minutes and his crew was then here within the hour. Not only did they remove the spruce but 3 others and the total for all of it was less than the $1500 estimate from Abbott. They were done in a few hours and cleaned up after themselves, they raked the areas around the trees. I wish yelp had 10 stars to give as I would give them all. I will give their # to everyone I know and use them whenever I have more tree/yard needs. read more

I called Ackerman Tree Specialist for a quote to cut down two trees at our church. I spoke with Mike. Mike called the next morning with a quote. Best price in town. A couple days later I gave him the job. The next day his crew, headed by Paul, showed up an hour early, and within 2 hours both trees were down. These were large trees (ash), over 25 years old. The stumps were ground, and the chips removed. Other than where the stumps were, you couldn't tell the trees were just cut down. Excellent job by Paul and his crew. Highly recommended!!! read more

I originally left a very good review for this company however after the work was done I noticed that my Andersen window actually had a circular hole in it through the outside pane of glass (it was a double pane window) that was very obviously done from a rock when the stumping was done. It was approximately 6 ft from the stumping. Since it did not go thru both panes I did not see it right away because my curtains cover a foot of the glass on the windows. When I contacted the company Paul who did the stumping said he would take a look, after at least a dozen messages left for him I tried to email the company but the address on the website is invalid so I texted him. I did receive a phone call that was not pleasant. He wanted evidence that he did the damage. I explained that 2 window companies agreed that it was done with a great deal of force that would be consistent with a rock and that there are rocks now on my much which was not there before. Also let me mention that I also had solar lights and 5 of them were damaged when they removed the tree from my roof. When I mentioned that to Paul he said they were covered by the snow and the crew damaged many peoples solar lights. I understand that accidents happen and that is why companies carry insurance but I was completely blindsided that I was offered a company "credit" for the damage to the window. There is no way that I would ever use this company again so the credit does me no good. I tried to work with him and even got 2 window repair companies to give estimates (that were not Andersen) because my Andersen window was a special order that would cost a great deal more. The lowest estimate was $271 Now I have to pay for the damage he caused out of my pocket because he refuses to take responsibility for the damage he caused. Please think twice before using this company. They do great work but if anything gets damaged it may cost you a more than you thought. read more

What a way to run a business! Quote given the day after I placed a call and within 24 hours the service was started. Very professional and knowledgeable. I have used them on multiple occasions and will use them again. I highly recommend Ackerman! read more

Ackerman was recommended by some of my neighbors. I got two estimates, one being about 3 X the amount of the other. Ackerman Tree Specialists (847-637-6446) came out to give me an estimate the same day, and did the work this afternoon, after I called them this morning to let them know they got the job. They also removed three lilac bushes, ground everything down, and just as important CLEANED UP! My neighbor saw them out and also used them. Paul, whom I worked with, said he would come back at no charge if there are remaining roots that are problematic. Very satisfied. read more