Review of service performed in 2014. Puneet Gangal personally consulted with my firm, delivering a current state report and recommendations for improvement. While our industry was not within his area of expertise, he had been recommended by an associate. The current state report was developed from employee interviews and data the company already owned. While it was nice to have a summary, there wasn't much of a value-add, unfortunately. There were known issues, primarily with a recent ERP migration, and we were looking for a way forward. The recommendations were delivered emphatically and, we thought, credibly. Turned out to be stunningly poor advice. The recommended solutions were costly and superficial, setting the organization back by at least two years, conservatively. In retrospect, the recommendations consisted of 1) conventional wisdom that could just as well have come from a quality hour with Google and 2) echoing back what the CEO already believed were the problems and solutions. For example, rather than call out the crippling lack of in-house expertise, the company was encouraged to--in effect--double down by engaging in still more complex, technical projects with even less in-house expertise. In fairness, one could say that the worst ideas may not have originated with Mr. Gangal. Then again, he did validate them. Personable guy, and maybe things would have been different if he'd been more familiar with our business or market. read more