Don't be a non-terrorist, law-abiding activist who's been VERIFIED as a target of this government's…read morenot-so-secret security forces and expect to be treated professionally and with respect at Boston Tech Collective. Explained who I was, some of the computer security issues I was dealing with (ARP cache POISON man-in-the-middle Trojan on a previous computer; remotely wiped flash drive most recently) when I took my laptop in to be cleaned of malware that locked me out of it. Got it back and they had installed a 'cleaning' program on it without asking or telling me. I had to ask THREE TIMES (in the course of my several calls and visits while my computer was being worked on) if they would install a new hard drive and system on the machine, and how much that would be, thinking I'd just archive this drive, and Sam just kept saying, "You don't really need it." Umm - I'll be the judge of that. YOU just tell me if you want my business. Maybe it's because I'm a gray-haired old lady and I don't deserve the respect and professionalism of a straight-forward answer (or any honest communication about my computer), but is that any better? I guess I should have just gone to Best Buy and let their FBI contractors mess with it. https://www.washingtonpost.com/local/public-safety/if-a-best-buy-technician-is-a-paid-fbi-informant-are-his-computer-searches-legal/2017/01/09/f56028b4-d442-11e6-9cb0-54ab630851e8_story.html?utm_term=.192d8d3ef0b8 I want my $150 back so I can put it toward a new computer.

I run a small medical office with a server and a dozen workstations. BTC has been absolutely…read morefantastic about dealing with our needs, working with our weird management software, suggesting solutions that work, and recommending good hardware. But in particular there are two really important things to me that they get right: they are very responsive with IT support when something goes wrong, and they keep on top of security updates. Excellent business partner for me. Jamie

Garabed Setrakian is a great teacher. I took a Final Cut Pro class with him and his learning…read morematerials were meticulously made as well as available online for us afterwards to refer to. He put so much thought into our lessons and answered all of our nit-picky questions with thoroughness. He is high energy and very knowledgeable. I will be taking Advanced Final Cut Pro with him in a few weeks, and I can't wait!

Garabed is a great instructor. I have taken a Final Cut Pro course with him and the class was…read moreexcellent. He is very good at explaining complex processes and at conveying important, basic ideas, too.

Yea....not so much. If you're an old lady that doesn't know how to connect cables or something,…read moresure maybe he can help. This isn't some IT Department wiz kid moonlighting in his spare time; he's retired probably worked on mainframes back in the 1980s. He showed up to my house when I had a virus he couldn't fix, some Sonos and iTunes questions he didn't know how to answer (he had printed out Help docs from Apple...yes, I could have done that myself) and still couldn't answer, and a couple of other things (systems upgrade issues) that he had no idea how to fix. Fine that he couldn't fix the problems, but what irked me was that these were issues that someone who advertises as a for-hire technician should have been able to fix, and he was fairly smug about looking down at his watch at the end of the session and gladly took my cash as if he was rightly entitled for wasting a half hour of my time with the same troubleshooting I could have done myself. I nearly said "you're really going to charge me?". I would not say that this guy is an expert, nor is he fluent on current issues or a level of expertise that warrants charging $$$ in 15-minute intervals. Nice guy on a personal level but baby boomer mentality that "hey I showed up where's my check". If you call this guy, make sure you list out the problems you have and let him convince you he knows what he's doing before he shows up at your door and slowly tries all the things you already did...as he watched the minutes tick by.

When your tech goes awry, the Cambridge IT Guy is your guy. Patient and knowledgeable, he…read moretrouble-shoots, tests, connects and makes sure your devices work the way that works best for you, with very reasonable rates. It's as if I have an IT department to call on! He has set-up a new laptop, walked me through changing Internet services, synced devices, and helped make backing up routine.

Galaxy Weblinks has helped me develop, manage and optimize a number of platforms over the course of…read morefive years. Two of those platforms can be found at http://www.cabeasy.com/ and http://www.CabCorner.com. And for what it is worth, they have always been honest, thorough and effective in getting things completed as stated in the original project scope, and in many cases exceeding those initial expectations. They are competent, innovative and certainly a great value from a cost to product creation standpoint.

If I could give this company no stars, I would. Unfortunately, Yelp won't let me do that. This…read morecompany is terrible!!! Our email server, through Galaxy Weblinks, has been down for 7 business days. Sometimes it's up and running for a few minutes, and then it crashes again. I have been calling their "support number" for days and not once has anyone called us back. Not one phone call. We're in the process of migrating to another email server because this was the worst waste of money and time. No business can operate without email and Galaxy Weblinks doesn't care that we can't use ours!

After stopping - with my Italian guests - at five or six other coffee shops in Kendall Square, I…read morefinally found that Intrepid a) understood what a ristretto is b) made an exceptionally good espresso ristretto for me and each of my guests. Complimenti! I can go there confident that I won't get a watered-down large serving of 'dirty water' (acqua sporca). Keep up the good work and thanks.

Intrepid Labs in Cambridge is hands-down the best co-working space I've worked in. Prior to this…read moreI've worked at 3 different co-working spaces, all in silicon valley: 1 in menlo park, 1 in San Francisco, 1 in Sunnyvale. Intrepid Labs is my favorite. We needed a space in Boston to house our remote Boston team for 1 month, so that's why we were there. Chris and Mark who manage the space are both great people who are really friendly and want to enjoy their time while they work. They really care about the space and you really see it in the details. Great coffee, a very high-quality ping pong table, occasional free food for everyone, and a really comfortable atmosphere. Mark was even experimenting with cold-brewing ice coffee for us. Once when the internet went down they went into high gear and made sure we had access to an alternate internet line in an hour. Location is great. Equal distance to both the Red line (Kendall sq) and the Green line (Lechmere). Work wise: It's not the quietest place ever, but I didn't find it at the least problematic (and I'm very sensitive to sound and noise). Furniture is very comfortable. Lots of bean bags and sofas if you want to relax or work away from your desk. You can jump into any conference room at any time, and there's always one available. It's also very easy to meet people, either while playing ping pong, or during the free food sessions, or just chilling after work. I almost want to go back to Boston just to work at Intrepid Labs again :)