WHAT A DICKHEAD! OK, so I go in there because my tire has been getting flats frequently. Usually I patch this up, but the second time I got a flat I brought it in so they could find whatever it was I was missing. They replaced my inner tube with one that was much bigger than my previous tube, which I discovered on my third flat-- a week after I got the new tube. This tube was definitely bigger-- my boyfriend noticed the same thing. We couldn't find a hole so we just inflated it and worked it back onto the wheel-- it was much harder than it had been with the previous tube. We can't get it to go smoothly around the wheel, which was not a problem before. It goes flat again. The hole was hard to find so we submerged it in water-- then there was a pop and a brand new huge hole in the tube. We noticed the hole was along the seam and the seam looked very weak-- it was dotted with holes that hadn't gone all the way through. We patched it just in order to wheel the bike down to the shop, but it can't keep air for more than a few minutes because the patch will not hold a hole that big. So I go down and explain the situation, and the dude starts arguing with me IMMEDIATELY. He tells me the tube is the right size before he's even taken it out of the tire. I was like, seriously, dude, it took me a good fifteen minutes to work the semi-inflated tube into the tire and when I did it looked like intestines there were so many folds-- he says I didn't put it in the right way. I'm like you know when your bike goes flat more than once within a week of getting a brand new tube, there's something wrong. He says I just have bad luck. He also told me my patch job was the reason it was flat. I told him I didn't mean it to be permanent as the hole looked too big to be patched. I pointed out the seams and he said there was nothing wrong with it. So I watch him as he puts the new tube on-- it's fucking smaller! The tube they gave me easily had a few inches leeway around the rim of the tire but the tube he put on fit perfectly. He like thrusts the tire at me, goes "Happy?" and walks away. During the week my bike was out of commission I ran into other people who had frequent flats after getting them fixed at Ace. My cousin doesn't even go there anymore because every time he does they make repairs he doesn't ask for (he doesn't have all the tools for the major fixes but he can do the minor ones and is very explicit about this whenever he goes in). and then charge him super high prices. Not everyone that works there is an asshole but goddamn this is the worst experience I've ever had. Don't talk to your customers like they're fucking idiots and before they finish completing their sentences. I might be wrong but you need to give me a plausible explanation rather than just you're wrong, your patch is shitty, and you have bad luck. In closing, FUCK YOU ACE WHEELWORKS! Or that dick who works there. read more

Bike stores intimidate me just a bit. Maybe it's because I ride my brother's old shiny red mountain bike and there's nothing fixed gear about it. So, I just popped in because I needed air in my tires, and was aiming to be largely invisible. Yet, one of the guys behind the counter- without me asking- took it upon himself to fill my tires with air. I wasn't even buying anything. But, I definitely be back here in the future when I need to! Thanks bike guy! read more

Brought my bike in as a precaution to have front brake cable replaced since it was looking rusty. While there the first time staff were attentive and helpful. After the bike was worked on NEITHER front or rear breaks worked. I brought it back in to complain and the guy was incredibly rude to me telling me that my bike was really old (which it is, but that has NOTHING to do with the fact that they messed up the breaks) and acting like it was MY fault that they had forgotten to reconnect the breaks. He gave me an off topic lecture and continued to be rude, condescending and dismissive. Overall a really horrible experience, no one has been that rude to me EVER. Last time I will go there. read more

I had problems trying to figure out the right bike for me. Salespeople very helpful and knowledgeable and never try to pressure you into a sale. I would highly recommend this shop. They don't make you feel stupid (even if you are). read more

Unfortunately this place seems to take advantage by offering WAY over priced tuneups and sub-par servicing. I dropped my bike off for a tune up and for $79 they didn't even align my derailleur. (like, my bike still makes noise when I shift and I have a brand new road bike...) Honestly, I am not sure WHAT they did except change the brake pads and true my wheels. Hardly a $79 service. Disappointing, because I live near them. I won't be going back. If you are looking for a tune-up that is reasonably priced and actually DOES a tune up, I would look elsewhere. This place is a rip-off. read more

I am writing this review for excellent customer service on Apr 5, 2017 from JP as well as many other positive experiences with Ace Wheelworks staff and maintenance dept over the years. On Apr 5 I was experiencing slipping gears on the way home from work and stopped by the store on my way home. Despite the shop being crowded, JP almost immediately approached me from the maintenance counter to ask if he could assist me. He listened to the description of my problem and put the bike on a stand to adjust the cable tightness after ruling out chain and cassette wear issues. He completely fixed the slipping issue in less than a minute. I am very appreciative of the quick turnaround for this quick bit of maintenance and it is positive experiences like this that will keep me coming back to the store for maintenance and future upgrades. I continue to have very positive experiences with the staff at this shop and wanted to say "thanks". Sincerely Yours, John W. read more

My husband bought me a bike from this shop a few months ago. While they were fine during the purchase (getting their money), they dropped the ball when we asked for our promised free tune-up that you get after you put a few miles on a bike. We brought it in and was promised the bike back the next day expecting my shifting issues to be resolved and brakes tightened. When I rode I realized that they NEVER TOUCHED my bike. Whether they ran out of time or forgot it was unacceptable. My husband brought it back and made them do the tune up IN FRONT of him and they agreed that the chain and cables were super loose. Which only confirms that they never did the initial work. What if I had a true problem that I needed fixed, thought they did it and went on a ride and got hurt due to their lack of attention?! I am pretty upset that after paying a hefty price for a bike they did not have the professional decency to do as they promised or tell the truth that they didn't get to the work. I would not recommend this place for purchase or for servicing of your bike. There are too many other shops out there you can skip this one. read more

A big disappointment. If you would like to get anything fixed that is not totally standard (like repairing a flat tire or changing brake pads) and which you could probably do yourself just as well, do not expect to get any help. The ACE Wheelworkers might not feel it is worth their time. Also, do not expect repairs to last long. I got my lighting system fixed, but it went down again one day after I had picked it up from the repair. Not cool. Plus, if you ever decide to go back to the shop and raise any concerns with a repair, prepared to be bullied for being unreasonable. The only good thing I have to say about ACE Wheelworks is that they do trivial repairs right away which is nice, but you pay very handsomely for that service. I'm fine with their labor rates, but the prices they charge for parts are the highest in town which is a bit lame. Why not be honest and charge more for labor instead of cross-financing? read more

I drove over an hour to this store as I was interested in a specific bike that they had available as a leftover from last year. I have also had some very good experiences at Belmont Wheelworks. The bike was available, but the complete lack of knowledge of the staff immediately confirmed I was not going to drop $2500 in this store. I explained that I was a triathlete and was looking for an aero road bike that I could use for both road riding and triathlons. The employee pointed out the area where all of their "triathlon bikes" were...except they were cyclocross bikes? He then said he would look in the basement to see what was available for leftovers. I explained I needed a 56cm or 58cm depending on the bike. He brought up a 48cm woman's bike...I'm not exaggerating here. When I pointed this out, he got mad and said, "I'm trying to work with you". He then got a senior person (the manager?) as he could not answer some questions I had regarding the original bike. The "manager" only wanted to tell me how busy the shop is (I was there on at lunchtime on a weekday), and maybe if I called him next week he could arrange a fitting in about 3 weeks. Definitely not a shop for a serious cyclist...and, they apparently don't know much more than a novice. Would definitely not visit them again. read more

Best bike shop of all time that's even possible. These guys are so nice and So Pro at what they do but they even go the extra mile to the point where it's like how do they care about their customers this much? This dude hook me up with a free inner tube when I told him that the one that I previously bought there had burst even though I totally kept it at the proper PSI Etc. Without hesitation he pulls out another one and says yeah man here you go but like if you could bring the wheel in next time we can take a look and see what's going on. Totally unpretentious like completely down-to-earth and I was like wow that was pretty chill service. So the same thing happens with this tube and after my initial frustration and possible swearing at the tools and bike I decided I would take the guy up on the offer and brought the wheel in. He explained that the wheel tape I was using had sharp edges and hooked it up with some totally free softer wheel tape that's more like a t-shirt material and that has done the trick completely. Also there's an older dude who runs the place and he really cares about the customers and their experience not to mention that the repair shop is totally on I level which is cool and also it has a very collaborative group effort with a bunch of different mechanics working together to troubleshoot people's problems. And if you've ever had experiences at other bike shops you will come to realize their prices are ridiculously competitive and the service here has no equal. If this is your first bike shop experience you may experience frustration but once you try shopping at the other ones you realize there is no place like Wheelworks Porter Square read more

I know that the quality of service significantly depends on the individual rep, but I was very unsatisfied with this store. Porter square has multiple bike shops, and I found another store much better. Unlike other customers who own very expensive bike, my bike costs only $150 which I wanted to repair. I had many question regarding the cost to fix my bike or buying a new bike. As soon as the young male store clerk realized that I was a low-end customer, he became rude and was not interested in servicing me at all as if he is wasting time on me. After explaining the situation with my bike, he said "hundred bucks" brusquely. I went to another store a few blocks from this, and they were very nice and the repair costed about $58. I know there are other service reps who are better, and I know they will treat you differently if you bring your Trek or Cannondale bike, but my experience is not good. read more