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    Ace Pet Resort

    3.1 (32 reviews)
    Open 7:00 am - 7:00 pm
    Updated 3 weeks ago

    Services - Ace Pet Resort

    Pet sitting

    Ace Pet Resort Photos

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    This is for anyone who is considering any sort of business with this establishment. As you read through these reviews please don't disregard any of the bad reviews because I can promise you that they are all very accurate! It's been 4 years and I still cringe each time I have to drive by this business! We chose Ace to board our Ally for 3 days during Spring Break. I was very clear how important is was to keep a close eye on her to be sure she was eating and drinking. She was 18yrs old but still healthy. She just never did like to be left .(they never do) They were told she wasn't to play with any of the other dogs but still need to make sure she stayed Mobil throughout each day. Perfectly reasonable requests. Well, I called on day 2 and was told she was doing great and had just been up walking around and was eating. The thing I was most concerned about. We came home early enough on the 3rd day to pick her up. What we found was nothing close to the dog we had left. I'm sharing a pic of Ally when we dropped her off and pics of her 3 days later. She wasn't able to walk out. My husband had to carry her out. We took her straight to the Emergency Animal Hospital. They said she was dehydrated among several other issues. They kept her for 24hrs and gave her meds and fluids trying to save her life. They weren't able to save her. She developed sepsis. We were told if she had been given fluids right away when they realized she wasn't drinking she wouldn't have had to die in this terrible way. Same as other reviews I have read we were told that there would be a veterinarian on call if there were any issues. The staff could have even called my veterinarian and someone would have come. But, nothing was done and on top of that I KNOW I was lied to when I called to check on her. Yes, our baby was 18yrs old and things happen ( which is what someone said to me when I told them she had died) but, if Ally had been properly cared for she would not have been in the shape she was in when we picked her up. I can't emphasize enough not to use this business no matter the age of your furbaby!! It's not worth the risk! If I can keep even a few families from boarding their pets here, I will continue to share my story! Tying to post pics, but can't for some reason....

    Sandra is our groomer
    Melinda S.

    It has taken me nearly a year to re-establish a new relationship and trust another groomer after the last place I worked with took on new owners and no longer cared about quality control. I have been through 4 groomers in the Plano/ Allen Texas area. I recommend Sandra, the groomer at Ace. She loves her job, she follows your instructions and my PapiPoo is excited to see her every time which is a sign in itself that my Sasha loves this place. Although my review is specifically about their grooming services, this is the cleanest and nicest boarding facilities I've ever seen. It has new kennels, outdoor pool, an inside play area and a very caring and accommodating staff. If I were to leave my Sasha anywhere I would feel totally confident that she would be taken care of at Ace. Again, all the dogs coming in are wagging their tails, they recognize and greet the staff like family and have no problem watching their parents go out the door.

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    2 years ago

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    2 years ago

    My dogs look forward to going to Ace and they are so loved there! Staff and place is amazing!

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    3 years ago

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    4 years ago

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    5 years ago

    This is a great boarding/daycare business. People are kind, considerate and helpful. Prices are good.

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    4 years ago

    Ace Pet Resort is great! Our dogs enjoy going and the staff is so kind. They help accommodate all our requests. Highly recommend!

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    6 years ago

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    Eric M.

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    9 years ago

    Shannon is one of the groomers there and is wonderful. If you need anything she is the one to ask for.

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    8 years ago

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    Eric M.

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    9 years ago

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    Ask the Community - Ace Pet Resort

    Review Highlights - Ace Pet Resort

    I have used ACE for boarding and doggie daycare and there has never been any problems whatsoever!

    Mentioned in 2 reviews

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    Pet's Envy Mobile Pet Spa

    Pet's Envy Mobile Pet Spa

    (13 reviews)

    If I am only grading the grooming job - it would be a 4, however, I've never been treated so rudely…read moreby a groomer. After waiting 6 weeks for my appointment to come, they asked the week of my appointment if it could be moved up from 1p.m. to 8:30 a.m. - sure thing I just moved my day around. My pup and I were excited to meet our new groomer, sadly didn't feel our groomer was too thrilled to meet us. We greeted her at our front door, groomer made a face at my dog barking and her first words were, "what are we doing with this one"....not a single greeting or cared to ask my dog's name. The groomer continued being condescending, I had to stop her and tell her, "it seems like you are having a bad day and you don't have to groom my dog, we can cancel". She quickly changed her attitude. What a disappointing first experience! My dog was able to get groomed. The cut was actually great. Definitely higher end of price point for a 10lb Maltipoo - $170 with tip. If you choose to book them, don't expect Shannon to express any joy when coming to pick up your pup. First and last time using them.

    We love Megan! We've been using her services for ~3 years. She does a great job with our two dogs…read moreand is always super patient. She also gives a full report of how they did afterward! Megan is great about communicating if she'll be late, early, etc. Having her come to the house makes me feel so at ease compared with taking them to a groomer.

    Bark and Purr

    Bark and Purr

    (61 reviews)

    If I could give Bark and Purr more than 10 stars I would. The owner Linda is a saint and loves all…read moreanimals. Let me tell you how I know this. Sunday evening my son was out at Lake Lavon and saw a couple of stray labradoodles eating in the trash. So he brought them home and although we tried, the doodles had been loose in the brush and thickets around the lake for some time and their coats were full of burrs and sticker bushes. It was terrible. We tried to do the best cleaning we could so that at least the female doodle could eat again as the burrs were all around her mouth, but they were still in rough shape. Was planning on taking them to the Allen shelter Monday morning but they wouldn't take them as they were found outside city limits and said contact the county shelter. Unfortunately county shelter is closed on Mondays. I decided to get them a professional groom to clean them up properly but no one would see them on such short notice. A few told me that they could see them in a month even after I explained the situation. :( I called Bark and Purr and although they were closed for renovations, the owner Linda listened to the story about the doodles and told me to bring them immediately and she'll take care of them personally. And she did. Not only did they give them a shampoo and cleaning but also offered to let them stay in their kennels until we found the owners or could place them with the DFW doodle rescue as we have 2 pups and limited space. She then sent out the picture of the doodles to all her accounts and sure enough one of their customers knew the doodles' owners and contacted the owners and they were reunited. In the end not only did Bark and Purr Grooming go above and beyond what other groomers would do but also helped to reunite the doodles with their family just for the love of all animals. I couldn't have done it myself and I truly appreciated how much care Bark and Purr showed to these poor lost doodles. Highly recommend this business in every way I can. I will always be taking my muppets here from now on and tell everyone always use Bark and Purr. They truly care. Much love.

    We took our new puppy here for the first time and the groomer did a beautiful job giving Lovey a…read moresummer cut. We wanted to keep some length on our sweet pup, but make sure she would be cool enough with outside temperatures. Lovey was happy when we picked her up, which tells me she was loved while there. Aside from the excellent grooming job, the staff at Bark and Purr are PHENOMENAL to their customers. I had 2 of my young daughters with me when I picked up our puppy. They were both visibly upset due to a situation unrelated to the business and the staff was beyond kind and made sure my children and I were safe and okay. We will definitely be back! Thank you Bark and Purr!!!

    Ace Pet Resort - pet_sitting - Updated May 2026

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