Ace moved vintage furniture for us from Lynchburg, Va to Blacksburg, Va. The movers arrived right on time. The movers wrapped our antiques in protective wrap. Very professional and great communication from the time we reached out to them and followed up to make sure they provided great service. Will definitely use Ace Moving and Storage is all future needs read more

If I could give a negative star review, I would. I'm actually still in the middle of my move but I'll start from the beginning. My husband has served in the military for over 32 years and this is our final move. Previously (11 moves) we have never had any bad experiences with moves, not even one bad experience. Our pack out was on 15 June with a delivery date of 16 or 17 June based on the drivers ability to drive the six hours from Fort Belvoir, Virginia to Charleston, South Carolina. The initial problems began because there was no communication from this company - none. If you want to speak with them you will have to track them down and stalk them like a crazed maniac in order to get a response. We finally get in touch with Michelle who admits that she's not sure when our items will get to us because they don't have enough drivers. Our stuff is sitting in their warehouse. That was fine enough, we just wanted a date of our items were to arrive. She said at the latest, the items would be there on July 2. Fast forward to July 2 a truck shows up with a partial shipment. Out of our 9000 pounds of household goods, we only received 2000. We called the company on Monday only to be told that they didn't realize that the driver had only taken a partial shipment. Imagine how upset I was because they didn't know where my items were. Even with all that being said We were polite and patient. Fast forward to 8 July, we were told we would receive all of our goods...as of now we should be receiving another partial shipment because the driver has called and told us that he was not able to get everything on the truck. It is evident that this company has no idea how to perform logistics services. They have no idea of how many drivers they have, when the drivers will be driving, or where the drivers are going. They have no idea of who has what loads or anything regarding transportation. I'm going to do everything in my power to see that they lose their government contract. This is no way to do business and no way to treat people who have served. read more

Were military and this is the company contracted to do our pack out. (Packing of our household items) The group arrived in the morning on time and ready to work. We have a 3000 +sq.foot home with a lot of items/ furniture! They were able to get the job done in one day. This was a first. Even though they worked fast, we could see they were thorough and accurate. They were professional, efficient and courteous. We've done 10 plus moves in our career and this group of workers will rank high in our list of best packers we've had! They made the move less stressful! I would highly recommend them. read more

I hired Ace Movers for a 1 bd to 1 bd move within 1 mile distance. My friend had a great experience with them, but not me. First, the movers were late by 1.5 hours. When they arrived they told me they were given a wrong address by the main office. Now, after calling and confirming my address twice, I don't see how this mistake was possible. Second, the movers left 2 pieces of my couch in the hallway of my 1st apartment. Because they already started unpacking at the 2nd apartment, I had to move those two pieces myself! Third, the main office will tell you that a 1 bd move will complete in 3 hours or less, which is not true. I didn't have much furniture, yet it took 4 hours, not counting the 1 hour of me taking all the boxes downstairs, when they were late. In the end, no apology was offered by the main office for all delays and mistakes. Overall, a never-again type of service. read more

I found Ace through the Better Business Bureau -- a good place to start when looking for reputable companies. Ace was not without some last-minute hinks -- After being absolutely clear that I wanted a fully English-speaking crew, 4 hispanics showed up in a 26-foot U-Haul. Not cool. I was told that since their company truck was not working, I would get an extra man on the job. Bottom line: These guys all worked like crazy. I bought them all gatorade and I had to insist that they take the time to eat lunch -- the move took from morning until 5 pm. I would not hesitate to tell friends and family to use this service. BTW: I went online to a mover search engine and they gave my phone number to about 8 moving companies. They all had similar websites - I wonder if these are not all the same company. The first quote was $85 an hour, after a few days of indecision, the prices came down to $68 hour. I checked these guys out at the Better Business Bureau and there were a lot of outstanding complaints. Be careful out there! read more

ACE movers were efficient in setting up my move with a quick phone call. As promised, 2 movers came, and even though they did not appear to be very strong, they had no problem moving any of my furniture, even the heavier pieces. They wrapped the couch and other items in plastic to prevent damage and covered most items with blankets as well. None of my items were damaged except for 1 drinking glass which I may not have packed appropriately. They didn't waste time chatting or sitting idle and were very efficient. I had myself and a couple friends help and in about 2 hours we loaded and unloaded my packed large 1 bedroom apartment to another apartment including beds, couches, dressers, dining tables, chairs, TV, kitchen items, etc. I would use them again in a heartbeat because their price was reasonable and they were efficient. read more

If i could them a zero I would. They threw my clothes in a box and did not hang them up. I have very expensive clothes only to be thrown in a pile. Also they threw heavy bags on top of my clothes. This is how they treat the military. They also left 10 percent of the house unpacked. I have numerous things broken. Including my dining room table. They ripped it apart and it can't be put back together. My moms cabinet is busted. My 100 year old secretary is broken. Busted lamps. Broken glass. We have lost numerous things and they can't find them. We don't have any parts to put our furniture together. It has been a horrible experience. Shanice was our point of contact. I would not let them come into my home and touch anything. I expect them to pay for my clothes to be dry cleaned and steamed. I expect them to pay for all repairs or replace items beyond repair. read more

Two words: Simple, and convenient. Great experience with these guys. Honestly - because I've never hired movers before I was a bit wary of hidden costs and gimmicks; much to my surprise the guys at Ace Movers were totally upfront with the costs and took the time to go in-depth with me about any fees, etc... I called around and got a few other quotes and did not get this kind of personal service. I'm on a third-floor apartment moving to a second floor apartment, I say this because I have quite a bit of furniture and that's quite a bit of legwork. I feel like for the amount moved they took an adequate amount of time. None of my furniture was scuffed, marked, or ripped -- so even though the move seemed like forever, which I imagined it would -- I'd say I was more than satisfied with the time it took. I must reiterate, they were very cautious with my items -- although, I moved some items on my own previous the the movers -- I was still rather nervous about having others come, and pack and move some of my more fragile belongings. All my furniture and items were in the condition they left in, couldn't ask for more... All in all, like I said -- I'd never used a moving service before, but I think this is as good as it gets. A++ read more

This review is based on my experience with at least 10 cross-country moves. ACE provided one of the fastest packing and loading of our household goods. Packers were very fast--they completed the job with a great efficiency (so they appeared) in one day working till almost 10 p.m. (estimate was for three days of packing). That has never been done. The crew did a real bang-up job. We'll see how successfully they packed when we open our boxes on the other end. As it turned out, there were some sloppy packing which translated into some damaged items. Some books were shoved into a real tight space and covers were bended or torn. One in particular was folded in half to fit in a space. Who folds a book in half?? Some items in the garage was just thrown into a bin without wrapping ended up getting broken. Loading crew was also fast completing the process in almost 6 hours. My compliment stopped there, though. Upon receiving our household goods at destination, we found that our stuff were not loaded properly in the trailer so that there were some extensive damage to our furniture and some boxed items. There were some boxes went missing for some reason. In retrospect, the fast job does not necessarily translate into a good one especially when fragile nature of furniture was involved. Also, it turns out that the floor of the trailer was very dirty and consequently made our house floor dirty. Some even sustained some water damage. It wasn't raining when it was loaded or unloaded, so I had no idea why this happened. I was very disappointed about the outcome of this move. It turned out to be one of the worst experience I ever had. read more

Their employees are THIEVES!! DO NOT USE THEM YOU'VE BEEN WARNED On October 3, 2017, two packers came to my home and to box and load my household goods, because my husband is an active duty Army officer, my family and I relocated to Lakewood, Wa.  The two ladies were very nice we talked about our goals and ambitions and shared a few laughs. We gave them an extra crib and baby clothes that we no longer needed. Around 1 pm, my husband and I left the house for different reasons and when we returned we noticed that $650.00 was missing from our master bedroom that was conveniently packed up. According to the packers, unboxing our items would break the contract between my husband and the company and that they were sure the money was accidentally in one of the boxes.  October 20, 2017, we received poorly packed household goods and the money was not in any of the boxes, which was in the master bedroom closet that was supposed to be packed. I asked the packers if they could open the boxes to search for the money, but was told that it would break the contract between my husband and the company. I filed a police report and reported the issue to the United States Army office of Transportation, but nothing has been done. It is unfortunate that this is how soldiers who risk their lives to keep us free are treated, they deserve the highest praise of respect. read more

Excellent experience! I was referred to Ace Moving by a friend of mine that used them for a move. Sunni came out and gave me and estimate. It was very reasonable. Everything was handle very professionally, all the furniture was moved with no damages. I would definitly refer anyone to use Ace Moving. read more

Ok, so moving is usually a very stressful time - and I was really nervous with the decision of hiring Ace, basically cause I depend on Yelp alot and they didn't have as many stars as other company, but I really liked the person who came to give me the quote (Sunny), and I like to trust my instinct - so I went for it - and in this case I was right!! The team that arrived at my house EARLY - asked me if I wanted them to wait - of course I said no, and we started a head of shedule. They worked great as a team- you could tell they had been working together for a while. They were organized, polite, and FAST! everything was perfect, they finished under the time they had quoted, and they were super careful in bringing things in - they help me set up the big items, asked repeatedly if I needed any help. AMAZING company with a fantastic staff. I will definitely use the company again and will recommend it to friends and family. read more

This company operates with zero integrity. They blatantly lie to customers and then put on an act like they truly are sorry. They are sorry, a sorry company to work with. Their operations section is where the problem reside. You cannot plan or count on them to arrive on the dates that they give you. They were a day late to pick up and a day late to drop off. They should pay me for the inconvenience! I have to give kudos to the packers and loaders. They were professional, hard working and took the time to properly protect our belongings. Overall, I would not recommend this company for your move. read more

Please read the other reviews for Ace Moving and Storage before selecting them to help with your move. Every positive review is short and written in the same fashion, every negative review is detailed and varied. I don't want to accuse anyone of gaming the review system but the positive reviews do not strike me as very legitimate looking. Onto our recently move. I have a military move scheduled with Ace a few months ago, we set everything up through base and they assigned up to Ace. First their inspector came out to our home and was extremely rude to my wife, being in the military we are very use to moving and do so often so we have a ton of experience with moving companies. We asked all the normal questions of the inspector and he was clearly upset that we were asking about our rights and protections. We called the base and requested a different mover based on this experience alone, but we were informed it was the busy time of year and they would not be able to find anyone else on short notice to replace Ace. Ace was hired by Monterey moving for the cross country move. Ace was hired for packing, loading, unloading and unpacking services. On packing day the crew did not show up inside of the provided window. I called Ace and was hung up on 4 times by Jessica or Jennifer (I can't recall). Finally reaching Steve a manger there. He informed us that we were a problem case and we shouldn't be asking questions, if we continued to ask about our move he would cancel it day of and leave us stranded. He then hung up on us again. We immediately called Monterey as well as the military, they informed us that Ace was not legally able to cancel the move and they were obligated to perform the services in a professional manner. When the packing team eventually did arrive several hours late and unprepared with proper packing materials (they had to return to their warehouse and get more items despite being told what they needed to bring before hand) they were dismissive and rude. They treated our property very roughly and major damages were experienced. Once our items were fully packed onto a truck we were given the wrong forms and told that we needed to sign them or they would hold our items indefinitely. Another call to Monterey which looped back to Ace assured us this was not the case, the forms were wrong and we were not to sign them despite anything we were told. Monterey also told us that they have received other complaints about working with Ace. During transit our truck was late, they were unable to provide statuses or locations of our household goods, we were constantly given incorrect and false information. When our items did arrive the unpacking crew (Also Ace) did such a poor job it was shocking. One of the movers commented on another unpacker that "He hates unpacking", see attached pictures of the damages and carelessness of the unpack and move. After the unpack was finished the movers (ace employee) pressured us to sign a form saying we can claim damages later, despite big red bold letters on the form stating that we cannot. We again called Monterey who informed the mover that we do not need to sign the form until damages are inspected. The mover actually seemed shocked that this was how the law worked. Upon inspection we found dozens of items damaged, broken, missing, or otherwise in poor condition. We were required to file damages claims and throughout the whole process were treated very rudely and unprofessionally by Ace. In the end the insurance company sided with us, Ace had damaged a huge amount of our items and we have received full asking value for compensation. Now we need to fix or replace tons of our items which is a whole different problem. Ace never once acted professionally or compassionately they threatened my shipment, belongings, and made vague personal threats against myself and my wife. I am shocked that they remain in business. Do not ever trust them to move a tennis ball from one room to another much less your most valuable possessions. read more

They have moved me twice, and I would recommend to anyone. I got their name last year from a friend who used them and loved them. Great things: - They wrap everything so nothing gets damaged. - Work hard and fast - Customer Service Bad things: - I got nothing. I would use them next time!!! read more

These guys came to the rescue! I had some items that I had just purchased in Chantilly that needed to go to my home in VA, then some items that were at my home in VA that had to come back to my place in DC. They picked up the new merchandise in Chantilly, expertly took it to my home in VA, brought the items that were coming from VA back to my place in DC. The quote I was given was exact. They showed up exactly when they were scheduled to and did an excellent job with my move. Both the guys were polite. I will recommend this company to my friends and clients! I really couldn't be more pleased. read more

Sonny (the owner as I was told) came out to give us an estimate on our move. He was very friendly and seemed professional but it ended there. He never called back or replied to my attempts to contact him on numerous occasions. Debbie (his assistant, I believe) was extremely sweet and cordial, insisted that she also gave my messages to Sonny and didn't know why he wasn't calling me back. After foolishly waiting 2 wks, I gave up on him ever getting back to me with an estimate. Ughhh, what a waste of time and complete unprofessionalism. I believe he was intimidated by our steep driveway but man up dude and call back so people can continue on with their plans to move. read more

In 37 years, I have never left a review for anything. I am signing up for Yelp and writing this review today in the hopes that it serves as warning to anyone considering or unfortunate enough to be stuck using Ace Moving and Storage. If there were an option to leave 1/2 star, it would still be too much credit. I was relocated to California from Virginia on December 1st, 2017. Just prior to that, the van line was changed to Ace and man was my wife heated. Just a cursory glance at the reviews will tell you there is caution to be thrown to the wind. Apparently the owner, Steve, decided to contact me in hopes of quelling any fears or discontent by calling me at almost 8PM one night. In all of the reassuring talk of how he was the "real deal" and a mover and a shaker who simply took over a bad company, it still did not sit well but we had no choice. The movers at point of origin were fantastic, friendly and careful. They listened to everything I said and were the kind of guys you would enjoy having a beer and BBQ with. I was thinking by this point that Steve was right and we would be well served to give him the courtesy. Huge mistake on my part. HUGE. When it came time for us to move to Hanford, we never got a call that they would be there way before the scheduled delivery date. We were planning on making a ton of stops along the way but found ourselves rushing to get there to meet them since the next time they could swing back through was 2 weeks away. When we showed up on December 5th, we were told that our stuff had already been unloaded in a storage facility in Lemoore so it would be very inconvenient for them to have to load it all back up and drop it off since the driver wanted to get to Monterey that day. From there on, you could feel the angst in every worker. Some were dropping and being very careless with the boxes they brought in just to let it be known they weren't happy with having to do the very job they are paid to perform. They had an irreplaceable hand carved rhino from my tour in the Horn of Africa marked as being in a certain box number but when it was opened, it was not in there so my wife had asked where it was. The driver started mocking her and telling whoever was on the phone with him that she was "freaking out about some damn rhino". She wasn't freaking out; she simply asked where it was so the disrespect there was very unwelcome. The movers seemed agitated at the fact she had the audacity to ask about something relating to the job they were supposed to be doing. They barely spoke a word and were visibly irritated about having to come back and unload. I had requested unpacking services since there were over 120 boxes. In the small window of time I had to get to the water company to turn on water so we could shower (was gone for less than 30 minutes) the movers had made haste in leaving as fast as they could during my absence. I returned home to find that not a single box had been unpacked and nothing was set up. When I called the driver, he said as long as they open one box, that counts as "unpacking service" and he was not coming all the way back out again. He did not leave me with the list of high value items I marked but sent it to me via text (how thoughtful). Of so few high value items listed, my executive desk (Hooker Adagio) which was a discontinued model, was set on concrete and dragged until the corners were stubs. One part in the middle cracked and the overall attitude from the movers was "Oh well, we will be out of here soon." They knew it could not be replaced but cared more about getting paid for doing as little as possible as evidenced by the fact they unpacked nothing, set up nothing and threw their shoulders up when I called foul. My wife and I spent days unpacking after they left and with mounds of boxes piling up in the garage. It took over a week to get another company dispatched to retrieve them all since again, Ace couldn't be bothered to do it. During this time, we noticed a few broken items as a result of careless/aggressive handling. In short, do not believe a word Steve says. He is not the "real deal" just a real con artist. He said the bad reviews were from months and years before he took over and that under his management, everything was onward and upward. Well, here is yet another recent update to let you know that this whole move was botched and somehow these guys still have jobs. DO NOT use Ace Moving and Storage or you will be perpetuating the cycle of paying people to damage your belongings and collecting pay for doing less than the bare minimum. Avoid the situation altogether and avoid Ace. This cannot be overemphasized. read more

Stan Burke came out and was very professional and gave me a very accurate estimate. I was actually underestimated by two other moving companies (big names, not little guys), if I had gone with them I would not have had enough truck space for all my stuff. This was a large 5bd room house and the guys they sent worked quickly and did not chat or waste time. I have moved several other times and this by far was the best moving crew I have experience. The foreman and most of the mover spoke English. We didn't have any communication issues. The foreman was very helpful and considerate of our homes and belongings. All my furniture was wrapped properly to prevent damage and I liked that they did not charge extra for wardrobes or boxes for pictures. I have already recommended this company to a friend who might be moving and would to anyone else looking for the best quality movers with the best price. read more

My overall experience with Ace Moving was very disappointing. There were several communication issues especially with the moving team (I do not speak Spanish). If I could make a suggestion, I would recommend Ace provide an English speaking crew chief for their non-Spanish-speaking clients. While there were only a few items damaged, there were a large number of items initially missing. These items were eventually found and returned a couple weeks later. I would like to point out that Stan Burke was extremely helpful in resolving my issues promptly. Ace Moving reimbursed me without question for all remaining lost items. That being said, it is unlikely that I would select Ace Moving for my needs in the future without significant changes in the way Ace Moving conducts business. read more

First, the movers were almost two hours late and slowly moving my furniture (a small 1 bdrm apartment being moved 0.5 miles shouldn't take 5 hours). Then, after the move I noticed that the movers tore the fabric on my brand new couch. I have emailed 5 times over 2 weeks and called twice during the same time frame. I have not gotten one message back. Clearly they are unwilling to take responsibility for their shotty work. Stay away. read more

I have used Ace Movers three times and have been delighted with the company's--and the movers--professionalism and value each time. The movers are hard-working, fast, and friendly. The hourly charge is reasonable, too. Boy, do those guys know how to pack a truck. I've never had anything damaged during a move; if anything, the moving team from Ace Movers took better care of my furniture than I have. I highly recommend this company. read more

I don't see the reason for the two negative reviews, my experience was pretty good. They came on time and even came to my house for the estimate, the other two companies I called didn't have any motivation to go that extra mile. It seems that this company really focuses on customer service because everything was moved out properly; and thankfully nothing was damaged. I don't plan on moving out/in soon but if I do I'll give these guys a call. read more

Pursuing a adjustment. used once before 2 years ago on a recco t/a friend. that move great. chased away on this one literally by the move manager, 1000~$ lost possessions and +500$ abandoned (still accounting) at old town house. movers by quote (and past move had) should have been out by 11am. inept (understated), were in the way of house cleaning scheduled. 2:30pm- i literally called the PD to find out because no return phone calls. had to use the booked house cleaner as an interpreter. lost $ because the cleaners could not do their job properly. and this goes on and on. MILITARY, AVOID! that is civiy advise. SUPPORT! YOU DON'T NEED THIS COMING BACK IN COUNTRY! read more

We just had Ace Movers pack up our house for our move to Hawaii. I would have looked elsewhere if I had had a choice. Unfortunately they are the movers Dewitt uses in the DC area we should not have to stay on top of movers constantly to make sue they follow instructions. Items that were supposed to stay in the house were packed, meaning we will have to ship things back on our own. When you tell a mover this piece of furniture stays, one would assume you don't need to tell the movers all paperwork in the drawers stays as well. Same way when you say this furniture stays, but the entire contents goes, we should not find a day after the movers left that an entire compartment was not emptied. The kindest I can be is to say the movers were less than competent. I do expect damage when our stuff arrives in Hawaii. read more

Thank you Ace for a great moving experience today. The movers K and Carlos were on time, swift with loading/unloading, truck was more than spacious for moving, and extremely professional. Will use again in the future. read more

This was the smoothest move I have ever had. They were early and professional. It was a rainy day and they made sure to lay blankets on the floor to protect the wood without being asked. The two guys who came were great and worked hard and worked quickly. They even moved some things to the curb that I wasn't taking with me. My stuff was put in storage, and they wrapped up some of my more delicate furniture before stacking it in the space. They even left a few pieces wrapped in a blanket for me. Reasonably prices and fast. I would definitely recommend them to a friend. read more

I have used Ace twice now in the last two years and both experiences were absolutely flawless. On both occasions, the movers were very professional and experienced and most importantly, very prompt. They came to get the job done and it felt like we were in and out at a great pace. They handled everything with care and went out of their way to make sure that all furniture and anything delicate was wrapped up extensively to prevent any damage. I was really impressed! I would definitely recommend Ace Moving if you want to have a good moving experience. They are very reliable and efficient! read more

Ace movers saved me in a last minute situation when I finally realized my friends and I would not be able to properly move anything. Two guys and a truck showed up 10 minutes early IN THE SNOW. They took apart my son's crib quickly and put it back together in my new apartment easily. It only took about 6 hours total, I thought it would be 8-9 hours at the least (moved from springfield to Burke). Overall great experience start to finish. read more

Ace Moving & Storage - Movers Near Me - Manassas, Virginia

The drivers had great customer services..The move went from bad to worst. I was not please with the move at all. First I did not think it should took 8 hours to move a 2 bedroom small town-home. I used movers to move in and it took half the time. I would advise if you use this company get a flat rate vs a hourly rate, and make sure you have all of your items if you are taking down your dinning room table or bedroom set. My daughter today is still missing screws for her bedroom. I've called ACE several times to see if the movers still have the screws to-date NO one return my calls... be careful if you use this company. I just spoke to April at ACE moving company and she just stated you can get an in home estimate. I only wish I was told this up front. read more

I recently used Ace Moving and Storage to move from Arlington to Winchester, VA. Stan did an in-home visit to provide a not-to-exceed quote (which was less than half as much as an estimate provided by one of the large moving companies in the area). The final cost was actually less than the quote, based on the actual time of the move. The two-man crew were obviously professional movers. They took great care with my belongings and the house. They worked efficiently and quickly and didn't damage anything at either location. I was extremely pleased with the overall experience. Both price and service were excellent and I would definitely use Ace again. read more

My boyfriend and I used Ace Movers to move from a 1 bedroom apt to another about 10 miles away. Arranging the move was easy and the staff were very knowledgeable. They explained everything and were very professional overall. The two movers worked quickly and were kind. Nothing was damaged and the whole process took maybe two hours tops - a lot quicker than I had expected. The best part was that their prices are very reasonable, the best I found in the area. We were very satisfied with tAce movers and will definitely use them again. read more

I have used Ace Moving & Storage twice this year and each time was professional, efficient and painless. I had the pleasure of having crew chief Ulises for both moves; he and his team were incredibly efficient (I call him a "tetras genius, as he was expert at filling a storage unit to capacity in an incredibly tight way). I highly recommend this service. As a return customer I was also given a small discount. read more

I would give this moving company 0 stars if I could. By far, the absolute WORST moving experience my family has ever had!!! I cannot warn future customers enough about this terrible business. The general manager is incompetent to say the least and extremely apathetic, dishonest, and unresponsive when it comes to handling customer's issues. He promised time and time again that his crew would show up at our home at a certain time and of course they failed time and time again to do so. He would not return phone calls but instead, hid behind his secretary. At the end of the day, he is not a man of integrity. If you are looking for movers, please do yourself a favor and look for another company. read more

Once again, used Ace to move. Excellent service, all of the way around. Debbie and crew are very easy to work with. Great price, too. Would definitely use again for a third move, but here's hoping I don't HAVE to move!! read more

Ace moving made the experience of moving from Virginia to NY much easier. All the staff were friendly and reliable. They moved all my stuff so quickly and safely! Definitely would use them again and recommend their service. read more

Do NOT use Ace Moving & Storage!!! The packers did not speak English which was very frustrating when trying to communicate with them. They showed up unprepared with wrong size boxes, etc.. The moving crew seemed nice and friendly, but they "lost" a lot of our household goods. They did not wrap our furniture in moving blankets but instead used paper; therefore, almost every piece of furniture we owned was scratched, gouged and damaged. It was the WORST moving experience I have ever had. When I was finally able to get the owner on the phone he lied to me. I was getting one story from the moving crew and another from him. Very unprofessional. Very unorganized. 8 months later, we finally received payment for the damaged and "missing" items which was a long, drawn out process in itself. I would never recommend this company to anyone. read more

Really Bad experience. They subcontracted the job. The truck that came was slightly bigger in length then a Honda civic (I have photos to share). We were promised 8 Wardropbe boxes, none was brought. We had to scramble to pack the entire closet in boxes on the day of the move. The movers did not speak English. They could not read where the box would go. We had to do 2 trips to get our stuff moved. (Thank God we were moving close by). Took 10 hours. The movers were told its a 6K pound moving, the estimate was for 9K. They were tired by 2 PM. One guys had to switch. In the end they did not even wrap even the TV. Kept it in between 2 mattresses. I am going to file a corporate complaint. I ended up paying 1800 for 11 hours. read more

Do not use this company. They are unreliable, unprofessional, and thieves. First, they changed the date on me five days before my move, putting me in a position where I was moving out the exact same day that my lease was ending, but when they did this they assured me that they could come at 7am to make sure all my stuff was removed. Next, they changed the time the DAY BEFORE so my freight elevator reservations were completely screwed up and then STILL showed up 45 Minutes late. Icing on the cake, I was in such a hurry to get done that I didn't review the receipt carefully and I realized that for working from 8:40am until 10:45am, they charged me for three hours of service (in addition to the extra hour of 'travel'), so for two hours and five minutes of service I was billed for four hours of work. Their attitude throughout the process was completely unprofessional and I would never, ever use them again. read more

DO NOT USE THIS COMPANY. If you go with a company based off the sales person you will go with ACE. Their sales person was very professional, relatable, followed up, gave us free boxes, etc. But the logistic, lack of professionalism and overall experience of the move was horrible! They kept confusing our move with another and moved it back and forth multiple times, they under estimated the load by 6,000 lbs,, did not include the right insurance, did not have a truck large enough for the move and the inventory held up the day as their systems were not working and it should have been done the day before. Their staff helped themselves to food in my house, without asking, they asked if we were going to order them lunch (multiple times) and their inter-company relationships did not help with logistics either. So we get our stuff packed and delivered - LATE - in 2 different days - and there is damage and lost goods. After multiple calls and emails into ACE for resolution with NO return call or care - I had to reach out to Aprin, their parent company. They were able to help me, but due to the mix up in coverage, I only received $0.60 per lb on the damaged items. They also lost something and will not pay for it as I didn't realize it as they were unloading the 22,000 lbs of stuff into the house. How can someone know if everything is there. The process to receive payment for the damage is going on month # 4 - DO NOT USE THIS COMPANY! read more