Ace Home Construction is a very mendacious company. 2 very nice and polite people came to my mother's house, uninvited, stating that we had considerable hail damage to our roof due to inclement weather. During their sales pitch they even showed us a receipt for work they did for our close family friend who lives just down the street. Aside from questioning the legality of showing another customer's receipt, with their name and address clearly stated, I wondered if this friend would appreciate this disclosure of their private information. When the VP of the company came to sign the contract and explain everything, my mother asked about the new gutters they were going to install. She told him how she had been talking to different contractors, including Leaf Guard, about protecting her gutters from leaves and other debris. He stated that they, as a part of their service, would install some kind of protection in the gutters. AHC began and finished the work in a timely manner, however, they didn't install any kind of screen in the gutters. When my mother complained and said that it was promised beforehand, the VP stated that screening is never a part of their basic service. He said he could have his men do the work but there would be an extra charge and, therefore, reduce the amount of reimbursement we were eligible for from AHC. I dismissed this issue as simply a misunderstanding, however, my mother(who is the homeowner) is still unhappy about what she perceives as a broken promise concerning the gutter protection.
Now, for the real duplicity and double-dealing. After the work was completed AHC phoned my mother at work and said they were going to come by the house to pick up the insurance payment. The person identified herself as the office manager and my mother asked about the reimbursement AHC had promised, she said she didn't know anything about that. My mother then said she would only give the insurance payment, a very large amount of money, directly to the VP since it was he who had been present when the contract was signed and made all the promises concerning gutters and reimbursement. Another AHC employee came by the house at 4 p.m. and told my wife that she had spoken with me on the phone in the morning, she didn't realize I was home at the time, and I had agreed to leave the check for AHC. When I came downstairs she quickly changed her story and said somebody from the office, she doesn't know if it was a man or a woman, spoke to my mom to pick up the check at 4pm. I told her all of this was a lie and my mother would only give the check to the VP. He came by later and I told him about all this lying and he said he didn't know why she lied and he'll have to talk to her about it. What he really meant was:
he tells all of his subordinates to say anything, even a ridiculous lie, to obtain the payment so they can "get out of Dodge" before the client has realized they have been cheated. Even a 17 year old boy can tell more intelligent, consistent lies than AHC. Given their deceitful ways, it makes me question the quality of their roof workmanship. Beware of this dishonest company and their underhanded ways. read more