This is kudos for Alexander and his manager Hunter. They were on their break, but we're willing to…read moresacrifice their own time to help an old couple in need. I had crossed the crosswalk on Pacific Highway and 320th and Federal Way when I noticed a van was broken down. Bob and his wife Anne said that their battery was dead. I managed with his help and also with two other good Samaritans to push it into your parking lot and that's when Alexander and Hunter were able to help us get into one of the parking spots until AAA arrived. It's service like this That makes harbor freight tools or go to when we need to do a tough or serious job. Thank you guys for giving us serious service when we need it.

The manager Char was such an amazing help. My father in law and I drove around to 3 different…read morelocations and the employees there didn't seem invested in helping us at all. We were told the system said they had them but that it must be wrong (despite never checking the back) because they didn't have them. We finally called the Federal Way location and Char answered, she was very kind over the phone and checked both SKU's then told me she wanted to confirm they were there in the back. She got back on the phone a minute later and said she had both in stock and would hold them till we got there. When we got there they were very busy but she immediately greeted us and said she would be right with us (she must've seen the SKU slips in my hand from the other store) because she goes "Oh you must be Tanner! Give me one second and I can help you guys"! I have worked and managed retail stores for years and she exemplified the exact customer service I would hope all my employees would display. I was very impressed and would certainly go out of my way to visit this location again! Thank you Char! We got a great deal for the Presidents' Day Sale too!

New store location. I visited on 4/12/25. The store is pretty huge compared to others I've shopped…read more The store was pleasant to shop with not so many customers. It was nice, clean and well stocked. They offer an array of tools, equipment, supplies and more for all DIY projects and Professional projects at the lowest prices. They offer exclusive member perks, weekly promotions and coupon deals. I purchased four ammo cans that were on sale. I had a slight difficulty in locating them. They were not in the front location where they usually showcase what's on sale. An employee walked me to the rear section of the store where it was located tucked in the corner. He was nice and friendly and walked me up to the register where another employee assisted with my final checkout.

Wow!!! I messed up on a screw and I was thinking of all the ways to fix it and then.... Tacoma…read moreScrew came to mind and thought what if? Shawna was so helpful asked me all of the important questions as this is for my Carburetor and it's an expensive part and she came up with a few ideas and solutions and she found the perfect one. The spectrum of screws that Tacoma Screw matches their name and branding. The Selection of parts are truly amazing. So awesome! On a Friday too! You made my day!!! Amazing customer service! Thank you.

Yesterday I raced over to Tacoma Scew in Georgetown. I knew I was going to get there with less than…read more5 minutes before they closed. My son and I walked in the door and were immediately greeted by one of the employees. We explained our need and the gentlemen took care of us quickly and professionally. I decided to do a review because the employees could have easily had a sour attitude with me and my son walking in so close to closing time and asking for something so small, but they didn't! They treated us kindly and professionally and it seems that is more and more rare these days. Keep it up Tacoma Screw...I see you and I appreciate you!!

I am grateful for the expertise shared with me yesterday, by the electric parts specialist. I…read morewanted a lamp shade harp, which part, this store did not even stock. However, the specialist spent more than 30 minutes with me analyzing the specifications for my lamp shade and educating me as to the important measurements to keep in mind. What a wonderful neighbor this business is. I am so glad I live near an Ace Hardware Store !

Very be friendly people and great service. I got what I needed - ropes to hold furniture I was…read moremoving. They helped me find it.

Always have had a great experience here. lots of items on sale weekly, workers are friendly and…read morelarge stock.

They do amazing job at this Mclendon by far the best the mclendon around Shay really helpful and…read moreMichelle now's her snacks Kenny now's about wood Jonny now's all about plumbing Hellen sure knows her paint great job

Amazing service at a reasonable price. I needed a few keys made and they were under $3.00…read more This is a small business and I like to buy things from places like this rather than a chain store. You would have to look far if you need help because they are plenty of people available to help. You would have to push a button and wait. The folks who work there are very knowledgeable and friendly. If you haven't been to this Hardware store yet don't wait. I'm sure you will be as happy as I am.

Great service and selection at reasonable prices. Scott in paint always helpful as is the rest of…read morethe staff

I have always liked going in hardware stores. But today my husband gave me a challenge: He was…read morecurious if he could find a new tip for his favorite walking cane. Well the people here were incredible in assisting us. There was a young lady at the register that directed us and two more people helped us locate : Yes a cane tip! I was elated! I have bought those before and it can be a pain to find the exact tip for canes. Both of us use canes now for better mobility. So we are glad we do not have to replace our favorite canes but put tips on them now. There is a section that have a variety of sizes. One store clerk pulled the tip off of my husband's cane and found the perfect fit. The package has four ! It was $5.14 ! I I bought a package of 2 tips at the nearby drugstore for for my cane. They were pricey and did not fit. And worse I lost the receipt. So I had to buy another cane. Because that tip was worn out to use anymore. So getting four tips for about $5 is a great deal. So anyone who has canes of any kind ,go to Ace Hardware to replace tips! They are helpful and go beyond to provide great customer service. And no worries, they will help you remove the old one and put new one on quickly. I truly did not expect Ace to have those kind of things but they did. I will return here and refer my friends. Oh and they also have some pretty plants here too. Next year I am definitely planting some flowers! And as you leave store, there is free hard candy to grab a few for just visiting .

The service here is amazing. They really know what it means to be a neighborhood business. I've had…read moremultiple staff members go out of their way to help me out over multiple projects. This place is my first stop always when I need something from a hardware store. I only go other places if they're out of something and I can't wait for shipping to come in. Their prices are also very reasonable and are comparable or cheaper to the bigger stores. They have my business forever because of how they've treated me and my family when we go in.

Now that I have moved, I don't get to frequent this store as much as I used to. In the past, I…read morefounded an amazing resource that was largely off the radar. I was able to get some nice cuts of meat like brisket, pork, shoulder and pork ribs. Their selection of coffee syrups is incredible. The store is well laid out and constantly restocked. For those who don't want to deal with the hassles at Costco. This is a great alternative.

bought meat on Friday but didn't notice it was 22 days past it's expiration date till Saturday…read more took back with receipts but got denied a refund because they say perishable are only same day returns.