Dan at the Ace Hardware on Mcgloughin is a great guy. He brings back the Ace is the place. He…read morehelped me find parts for a Wirlie Gig I got. thanks Dan I appreciate your helpfulness. Nancy

Extremely disappointed with Ace Hardware's return practices and, unfortunately, their…read morecustomer-service system afterward. I purchased a $209.99 kitchen faucet from the Madras Ace on 9/12/26. It is unused, I have the receipt, and the receipt expressly states "30 day return policy." NOWHERE does it say "original store only" or warn that another Ace may refuse the return because stores are independently owned. I first went to another Ace. They didn't carry the faucet, so they actually located an Ace that DID--the store at 15530 SE McLoughlin Blvd. This store carries the EXACT SAME PRODUCT. Manager Andre refused the return. I specifically asked him to at least scan the faucet and receipt to see whether their system would accept it. He refused even to try. What makes this more ridiculous is that I have previously purchased merchandise at the Madras Ace and successfully returned it at an Oregon City Ace. How exactly is a customer supposed to know which Ace locations will honor another Ace's return? If "30 day return policy" actually means "ONLY RETURNABLE TO THE INDEPENDENTLY OWNED STORE WHERE PURCHASED," SAY THAT BEFORE TAKING PEOPLE'S MONEY. Put it in BIG LETTERS at checkout. Print it directly next to "30 day return policy" on the receipt. For expensive purchases, require customers to acknowledge it before paying. There are plenty of simple ways to disclose a restriction this significant. I then attempted to contact Ace corporate. I filled out their complaint form, hit send, and watched it appear to be submitting for approximately FIVE MINUTES without receiving confirmation. I finally had to back out. I tried their "Chat With Us" option instead, only to discover it was a chatbot that was useless for resolving the issue. So now I've tried the store manager AND Ace's corporate customer-service channels and still don't have a resolution. This isn't just about a faucet. It's about transparency. Customers shop under the Ace Hardware name. They shouldn't have to understand Ace's internal ownership structure to figure out what the words "30 day return policy" actually mean. Disclose material return restrictions BEFORE the sale, not when a customer is standing at the counter trying to return a $209.99 unused product.

This place is great. They are always so friendly and readily available to help. It is very clean…read moreand they have a very large selection of everything you could possibly need.

We have been customers at this location for the last eight years and have always enjoyed excellent…read morecustomer service and we have been very happy with their selection. Definitely a five star service. Not today. We went in to purchase an advertised product and couldn't find it. When we asked one of the customer service reps about it, he had a pretty arrogant attitude and tried to upsell us on another product. He pointed out that he was a horticulturist and would never consume a vegetable that was planted in the mix that we were looking for. Management ought to encourage their staff to be a little more helpful and less judgmental.

True speakeasy connected to the The Hive…read more This is a hidden gem in Oregon City and of course it should be, being that it's a speakeasy. I ordered a couple cocktails here and both were top notched. The bartender was busy but was still friendly. The vibe here is trendy and definitely a great place to bring a date. The night I came there was a live singer performing.

How have I not done my review of this place yet? Look at all those photos of delicious drinks and…read morefood. I have been here more than once because it's totally worth it. Unfortunately I don't live near by, but if I am in the area you bet I am stopping in. The staff have been friendly and make the experience possible. The food is fabulous and the drinks are even better. I also love the vibe of this place. Yes, it's a speakeasy so it should be swank and up scale but this place does it right, if you have figured out how to get in ;-) I can't rave about this place enough, you have got to try it.

My dog ripped the screen door, we brought it in at 9am and it was fixed by noon on Labor Day. Well…read moredone guys!

This is a very cool locally-owned neighborhood hardware store, complete with a skateboard sales…read moredesk, a museum-quality motorcycle, and friendly staff. Who says looking for the right tool can't be a fun and engaging specialty experience!

I don't remember the last time I had such a good retail experience. The staff were right there…read morewhenever I needed them, and had the operation running through their headsets smoothly and efficiently. I ordered some tools they needed to grab from stock, and they called it in, and quickly had someone take my tools to the cashier, and even waited by the cashier for me to get through the line to explain the sale that was running and make sure I got the right discount. The cashier even ran over to hold the door for me on my way out! Fast, friendly, and I got a great deal. My new regular hardware store.

Bought a socket from them, wasnt even the right brand. Ended up not needing it, tried to return it…read more Told me since its not a craftsman they cant accept it....they sold it to me and i trusted them so i didnt double check at the register it wasnt a craftsman...

Go to Hankins if you value your time. They know what they have and where it is and how it works…read more And they have Everything you need, except miles of walking and parking lots. ... The very Best!

For 32 years I have shopped here as my first stop. 99% of the time they have what I need. Service…read moreis best on earth, no 2nd place. Selection is not only good, but actually seems like they read minds knowing exactly what people need. You get way more than what you pay for here. It's like a second home full of knowledgeable best friends where you will always get what you need. A real gem!

Great neighborhood hardware store... and more!! Helpful people and a really nicely curated…read moreselection of necessities (like nails to hang a picture or a shelf) and niceties (like a cute tea pot, that you didn't come in to buy, but that you can't leave behind! Walkable from most apartments in the area for the car-free and a convenient and capacious parking lot for those who prefer to run their errands on four wheels. Pearl Ace has everything you need to whether you need to fix something in your home or just to find cute items to fix-up" your new home when you land as a newly transplanted Portlander in the Alphabet district! At least that was my experience! This place is a gem in NW Portland.

There are many helpful people working here. Jerry, the manager , is not one of them. Today's…read moreexperience with his rudeness and disinterest in helping was remarkable. I asked for help installing a bulb I was buying in a bracket I brought with me. Jerry - "We don't install." I told him others in the store had helped. He said "go find them." As he walked away he said "You're welcome." I hadn't thanked him. He'd done nothing to help. I found the very helpful young man who'd helped before and who had remarked that the bracket was very difficult. Jerry - retire or get counseling.

Just needed to take a minute to give a shoutout to Andrew at Parkrose. I have been in several times…read morerecently and Andrew has helped me with different purchases. He is always friendly, helpful, knowledgable and positive. I've been shopping this neighborhood store for years and none of the people there even remember that I've been in. So strange to me. It's retail and that's how you keep customers. Anyhow, I can always count on a positive experience with Andrew. He goes above and beyond. Thank you Andrew. And Parkrose, he should be your store Manager. He gets the drill. Previous managers didn't even look at customers, they just walk by without a hello. Andrew is your guy.

I had an exceptional experience at Parkrose Hardware in West Linn this morning. Nick and James both…read morewent above and beyond in helping me with a faulty screw in one of my most favorite Disney Decorations. The definitely persevered because it was not an easy job, it took some time but they did it! I can't say enough about the time and effort they took to help me. Parkrose Hardware has amazing employees who exceed all standards, I highly recommend shopping there! Thank you Nick and James, I appreciate you!

Nice store. Only gave them 4 stars, because they wouldn't price match. Bought a garbage can for…read more$20, discovered it somewhere else for $7.98.

BEWARE DIVISION HARDWARE REPAIRS…read more An employee of Division Hardware (37th & Division) who does all the repair work RUINED my screen door, charged me $500, said they would be back to fix it, doesn't answer texts, store owner doesn't care. My screen door came back banged up and missing a chunk of wood; the screens almost immediately came out; the trim wood is falling off; the stain is splotchy, uneven, and missing in spots. They also busted the door lock but I went to Hippo and they fixed that. I would avoid this store for repairs if i were you because they do the worst work I've ever encountered and don't stand behind it either.

This is an actual working mom&pop hardware store so don't expect corporate jingles, machine like…read moreprice tags and regimented shelving. Goddamn, this is the best hardware store in town. The footprint of the store isn't a big box store but if you have, or want to build an urban farm and garden this is the place to go. They have everything including the kitchen sink. I've never met a more knowledgeable hardware man. I bought two 8x2x2 Tarter stock tanks for the best price ever. His prices beat all the big box stores. He had all the T-posts I needed for my wine grapes including 8+ foot posts which are difficult to find. Anyway thanks Wichita Hardware enough said. He's got my business for life.

They have absolutely almost everything that you need extremely friendly staff and they will help…read moreyou find what you want even if they don't have it