Sadly Lloyd is no longer a manager at the store. He was a great manager that knew everything there…read morewas to know about mowers, edgers, etc. Not a pushy salesman, but rather very informative and helpful, personable and pleasant. I learned this location is a corporate Ace, not a local neighborhood one, which explains the inattentive sales staff (smug older white haired woman in the paint section in particular) & grumpy assistant manager. Totally lame & never going back. No concept of customer service.

Amazing selection and great customer service by the team of dedicated employees at the Lake Forest…read morePark store.

Most of the employees literally do nothing and just pass the buck to already overloaded fellow…read moreemployees. Employees have worked there for decades and have knowledge of someone in their first month of training. There is no resolution for employees from the corporation. corporate will not respond and go silent if there is a complaint or issue. no raises. no growth or advancement. the noose slowly tightens on good and bad employees. Southerncarlson is the corporation that owns Manor hardware. They run the corp. like Hillter would. They do what is required by law and nothing else.

I was quite impressed with the place. Initial impressions on walking in was that it reminded me of…read morea hometown hardware store, not one of the big box places for tools. Some brand names that I didn't recognize but I had gone to shop for air compressors. I felt zero pressure from anyone at the desk on the first visit to get anything right away. I needed to do some additional research so came back for the purchase on a second visit. While they didn't have the specific model in stock I wanted, they were kind to field about a dozen questions about the lower-tier model and helped me save myself a hundred bucks. It seems they have a LOT more going on than what the storefront makes it appear. I'd recommend them as an alternative to one of the larger corporate stores if possible.

I have been a customer at Ace Hardware in Mukilteo for almost 30 years. In that time they almost…read morealways were able to take care of all of my needs as far as my yard and house were concerned...ntil today. I called them to purchase a wheelbarrow and I asked them to deliver it to me, here i. mukilteo. He told me "Oh, we don't deliver outside 3 miles", and suggested I contact "one of our larger stores who have more emplyees." Which steuck me as a bumch of garbage, but I called the Silver Lake store. The lady I talked to was wonderful, and was also a resident of Mukilteo. She couldn't believe what I hD been told. "Let me give them a call for you." I went outside and worked for a little over an hour. No call. I came back in and called Silver Lake again. "They haven't called you yet??" "Nope." "Let me call them again." She called right back to tell me that" when I got the manager and gave him my name, he hung up on me" (!!) So I contacted Ace corporate to lodge a formal complaint. I was put on hold for 20 minutes and was told"I lodged your complaint with the store manager and you should be hearing from him soon." I told him I was mot holding my breath for that call.( that never came.) Meanwhile the gal from Silver Lake called back and offered to deliver from her store for a small fee. I told her "thank you so much for going above and beyond, but I won't give Ace Hardware another nickel of my money."

Re: visit on Wed Sept 10 around 1130am. I'm usually not a…read more"leave a review" type. If I'm pleased, I tell them to their face, in front of others when possible. If I'm displeased, I generally chalk it up to someone having a bad day or, if repeated consistently, I go elsewhere. (Praise should be public, criticism private). I unfortunately don't recall names, but it was pretty much everyone there from floor to register. I had just gotten new plates for my car... just came from DoL after 3rd time trying interstate title transfer. (I'll leave those details to your imagination...) I realized I needed a special tool in order to mount them. I came here because it's super close to work and they'd always been very helpful previously. It appeared a little bit of a reset was happening so things were little disorganized in some regard. Changing seasonal merch and all that fun.) but every one on the floor began to help look for what I needed, then get the different bolts to use and even replaced the bolts so I didn't have to purchase new tools (that I already have, just in storage and inaccessible at the moment). The level of helpful patience was beyond anything expected. Ever. I've worked in various customer service jobs my entire life. I know people can be exhausting. They spent a good 30+ minutes (of course taking turns helping others with the same friendly attitude when they came in) for ultimately a $6 sale. I've been to this Ace numerous times over the past decade or so and always a very good experience and excellent service. This time deserves a special shout out. I hope the crew that day all see this and know how much it meant to me. Thank you. I'd give more stars if I could.

After coming to the auto licensing inside the Ace Hardware in downtown Edmonds for a little under a…read moredecade, I finally decided to look around and see if there was something for me to get this morning (Thursday 24 October 2024) after picking up my car tabs. The Ace Hardware houses the auto licensing as well as more standard offerings, a bakery section, some basic groceries, and a deli area. Some of the sections, such as a key making area, caught my attention as things to remember. Aisles were clearly labeled and the offerings matched their category. Some of the items were more seasonal specific, such as items to help with cooking a turkey for Thanksgiving, while others were more routine items. The bakery section included Pacific Northwest-based brands and freshly baked items. While tantalizing, the item(s) catching my eye for purchase today were the bumper stickers. I went with four in animal theme with fun sayings. The total with tax came to $14.00. My cash payment method was accepted and I opted to round up the change to go to an area Senior Thrift Store. Worker(s) I interacted with were friendly.

Edmonds Ace seems to have one of everything. Cute gifts for friends and colleagues. If you are in a…read morepickle and need an item they don't have, the hardware people will take time to help sleuth a quick fix solution with items on hand...and they enjoy the challenge. Front end is always efficient and professional. Younger staff have been eager to help load heavy items of dirt/bark/rock bags to car. Ace is the closest to a corner store or bodega in the bowl. Frozen pizza, chips, beer/wine/liquor, ice cream - they got you. Surprising selection on instant noods. Limited fresh selection. Great spice selection.

I needed some 18 guage copper wire to ground my dust collection system. After calling and visiting…read moremany electrical supply stores, I tracked down Hardware Supply Co. They aren't easy to find over there on Harbor Island in the Duwamish Delta, but they are there, and wow do they have some coils of wire in stock! The friendly staff, and solid wholesale partners they work with, make this place top notch in my book.

Ready to have your Consultation on all kinds of nuts, bolts, washers, which are Customizable for…read morethe requirement of yours

TL;DR: I was asked to move a heavy flat cart loaded with three long bags of potting soil with a…read morelong shovel to another register. When I said, "I don't want to go to the next register. I want to check out here," no one offered to help. Instead, the cashier at the first register told me I was being rude and then refused to check us out, turning what should have been a routine checkout into an embarrassing public scene that ultimately ended with a manager checking us out. My mother has been shopping at McLendon's in Woodinville for decades and was taken aback by the way we were treated. We had already spent most of the day buying gardening supplies and had loaded and unloaded heavy items before coming to McLendon's for a few more things. We ended up with two carts, including a heavy flat cart carrying three long bags of potting soil with a long shovel balanced across the top. It wasn't just heavy--it was awkward to maneuver, especially around tight corners. At checkout, I was directed to another register. I started to move the cart, but the cashier was facing a different aisle and said he couldn't scan the bags from where he was. It quickly became apparent that I would have to maneuver the cart around a very tight corner by myself while keeping the load balanced. The other option was to back up and come around another way, which would have required moving my mother and her cart. My mother has neuropathy in her feet and is very unsteady, so neither option was practical. The cashier did not offer to help move the cart, reposition himself, or assist with the bags in any way. I went back to the first register and said, "I want to check out here." She again told me I needed to move to the next register. I said, with admittedly some tired exasperation, "I don't want to. I want to check out here." After I said that, the woman at the first register very loudly told me I was being rude. I asked, "Are you going to check us out?" She simply stood there for a time without responding. My mother, who is 80 years old, had been standing there watching the entire interaction. She even said to her, "Isn't the customer always right?" By that point, the exchange had drawn the attention of another customer, who inserted himself into the situation and began insulting me. Finally, after being loudly lectured, the cashier said she would have to get her manager, waved her hands in the air, said, "I can't do this," and left to get him. The volume of her voice and her visible anger quickly drew the attention of several customers, turning what should have been a routine checkout into an embarrassing public scene. The manager ultimately came over and checked us out. He, in stark contrast to her, was very nice. He looked to see if my mom had any coupons on file, then asked another employee to help load the soil into my car. What disappointed me most was how quickly this escalated. If either employee had simply offered to help with the cart, the entire situation could have been resolved in less than a minute. We had two carts that were part of the same purchase--one my mother was pushing and one I was pushing. Instead of asking us to move both carts, it would have been far easier to let the customer behind us proceed to the next register. I understand that stores have procedures, but good customer service also means recognizing when a customer is dealing with heavy, awkward merchandise and offering assistance. I sincerely hope management will use this as an opportunity to remind employees that a calm, solution-oriented approach--and a willingness to help a customer with a heavy load--can make all the difference. 7-6-26 Edit: After taking some time to reflect on what happened, I've updated this review to clarify the sequence of events. My mother remains just as upset as I am about the way we were treated. She would welcome the opportunity to speak with management if they would like to discuss what happened. We would genuinely like to feel comfortable shopping at McLendon's again, but that will depend on how this situation is handled.

I love the old-fashioned popcorn machine and free popcorn that they have at the store…read more I've always been able to get pretty much anything I need especially at the last minute like a nail, duct tape, bees/hornets/wasps spray, toilet seat, backup keys, and so much more. Super friendly and engaging customer support. The folks at work here really do seem to care. Another thing I love are the random cool things that you can purchase, like gift cards, and various trinkets. That they have those things has helped me grab some last-minute birthday and other holiday items for friends when I would have completely forgotten the special day. It is a nice neighborhood hardware store that serves its basic purpose and much more.

I have loved this store and staff since I moved to Kingston. As a general contractor and also in…read morethe process of remodeling our home here, Henery's has been an invaluable asset, literally 2 blocks away. At the onset of the pandemic, Henery's took charge and implemented numerous measures and protocols to keep patrons and staff as safe as possible. As of this date, May 18, 2020, however, things have deteriorated greatly. 1 of 5 employees I encountered wore a mask. 1 of 5 wore gloves. 2 passed within six inches of me in order to stock shelves on the same aisle I was on, neither wearing masks. Following the example, 2 of ten customers wore masks and also made numerous attempts to get less than 6 feet from me. There are no requirements for employees nor customers to wear a simple mask. Here's the thing. The measures we've used state wide and been enormously successful in reducing the spread of Covid 19. So much so, my wife and I thought it relatively safe to continue to shop in places like Henery's. Fact is, we have a 19 year old quadriplegic at home with 23% lung capacity. If he gets this disease, he dies. Full stop. As a result, we rely on the mutual concern and professionalism of establishments like Henery's to help maintain that level of safety. Henery's isn't doing that anymore, despite the lack of a vaccine and dire warnings from the CDC and epidemiologists globally. We cannot take the risk of killing our kid. So it is that today was my last trip into your store. Life will run a bit slower for us, as we order everything online and have it delivered, but seeing our son reach the age of 20 will make that well worthwhile.