This is my go to store anytime I need to fix something. Everyone is so helpful. Right when I come…read morein there always someone that greets you and asks if you need help finding something. They have rewards program too, so I get lots of 5 dollar off coupons which works out great when I need to garden or have something go wrong with the house. They also do curb side pick up with covid-19. They have a really great selection of Benjamin Moore paints! If you need something really specific house wise, or lumber/ large items like sinks etc, I would suggest going to lowes or home improvement. But for basic stuff this place has it all and you are in and out pretty fast!

After several visits, here's a summary:…read more Pros: a) Easy to get in and out of. b) They have a good variety. c) Conveniently located. d) Lots of parking. e) Very Friendly staff. f) This is a perfect quick simple option if you're looking to avoid a big box experience. g) They still cut keys. Cons: a) Their pricing is a touch higher than the big box stores. b) Their offerings aren't as plentiful as Home Depot or Lowes.

This is a local hardware store. At least it tries to have the feel of it. It's on the way home and…read morelast time I came, I found the item that I needed so I have been back ever since. The parking lot is very very busy, so don't expect a parking out front. There are a lot of good items but the price is not the lowest on the market for sure. The reason for 3 vs 4 stars, is the checkout process. It is always, slow. Issues and conversations. But overall a decent shop for housewares.

Smaller than the big box stores, but they have most things a homeowner would use. Location is great…read morefor me and much closer than the big guys. Traeger grill specialists. Go to these neighborhood stores. Support them. Prices are competitive.

Always attentive to your needs. Knowledgeable team members…read morewith helpful approach to my questions. They usually have what I need but not always given the smaller size of the store. Not the lowest price but I find Value in their service. Great place to refill your gas grill propane tank, too!

Burke Brothers Hardware has saved the day on a few occasions. My coworkers swear by them so I…read morestarted stopping here when I need something. I bought a saucer sled here before a winter storm a few years ago when everyone else was sold out. The staff is knowledgeable and always willing to help out. There's no such thing as a dumb question. Recently, I stopped in for a large gas container, but they only had small ones. They did have many other items needed for a storm. They are worth the visit for your next project!

I came in to have my key fob replaced since my previous one broke from a long drop from the third…read morefloor onto the cement. The key itself still worked but the fob replacement was needed. The staff at Ace helped assist me with ensuring the new fob was programmed and working properly before I purchased it. The staff here are pleasant and professional. Job well done. Now no one can assume my vehicle predates key fob options.

Great experience here and great customer service too, Ace is my go to for B&B charcoalread more

This hardware store is exceptional! The staff is incredibly helpful and knowledgeable, always ready…read moreto assist even if you're unsure of what you need.

Awesome place! I just needed a few washers and really didn't want to drive 5 miles to Lowes for…read morethat. This place is 5 minutes from my house so I gave it a shot. I felt like I had taken a time machine instead of my car. There were 4-5 old timers in there shooting the breeze and the guy working there got me exactly what I needed. I'll definitely be going back, and may hang out with the gentlemen passing the time. My grandparents are long gone and I think that generation has lots of knowledge we are on the verge of losing.

Within moments of entering the store, I'm always asked by friendly, knowledgeable employees, "Can I…read morehelp you find anything?" If I have a specific need, I'm in and out within five minutes. If I'm just browsing, they direct me to the correct aisle so I don't have to wander aimlessly like in Lowes or Home Depot. And if a oroduct is $1-1.50 more than the big boxes, how much is your time worth? No one at HD or Lowes will ask YOU if they can help you find something, you have to reach out to them. Ace provides ol' fashioned customer service. You guys rock! No way you should be listed as only three stars! A couple of negative-nellys wrote reviews 8, 10, even 12 years ago, don't let that drag your reputation down. Five Stars all-day!

Bid thanks to Dan Hayes at Ace Hardware in Holly Springs. Great service and quick replies for…read moreanswers makes for returning to this friendly atmosphere. I would highly recommend this Ace Hardware store! Eric Holly Springs

I'm working on a project in my yard and I needed more rock. Came to the garden department and…read morepurchased almost $200 in rock. Tuncer, (sweet much older gentleman) brought out the rock and helped me load it into my truck. Tuncer was a huge help and incredibly nice! He gave me a piece of paper with a QR code so I could submit a survey. Unfortunately the girl who checked me out (blue hair female) did not give or offer me a receipt so unfortunately I'm not able to provide a review/survey (the first question requires a receipt number). The girl was super nice, no complaint, however I wish I had gotten the receipt and I didn't even think about it. So I'm leaving the review here hoping someone at Lowe's will see and give Tuncer kudos for a job well done!

Horrible experience. Called multiple times only for their customer service team to pick up my calls…read moreand then immediately hanging up ... not a single "hello" or "please hold". Finally got through on the fifth call only to have the team member keep me on hold so long that the call ended. Drove across town to confirm availability of item myself and speak to the manager who essentially gave me the "oh well ... sorry about that". As a PRO member, I expected more. Very disappointing.

This is a great Home Depot. It is always easy to find what I am looking for. The sales associates…read moreare always friendly and helpful. Its location in Crossroads Plaza makes it so convenient. It's easy to stop by and pick up what you need while you are shopping at other stores in Crossroads. Tip - try to shop in a week day if at all possible. It does get crowded on weekends.

Everything could improve! Poor customer service. Lousy employee attitudes. Lots employees standing…read moreround talking with each other. I've been a very loyal customer in the past but done with this location!

Selection is great, will definetely return again for more needs…read more Thanks for your help

This was my first time here! I needed some flood barriers to put outside on my balcony for whenever…read morewe get some wind and rain. I wanted to prepare for some flooding, just in case. I saw online that they had something called Quick Dam and went there to pick it up. As soon as I walked in, the staff helped me right away! They knew exactly what I was looking for and helped me pick out the right size flood barrier for my porch. They were a little pricey, but the price was a little less than what I saw on Amazon. Great place and great staff. Will definitely go back if I ever need anything else.

I needed some large pieces of lumber but could not fit it in my vehicle. I was told it was too…read morethick to be cut by the saw they use. The manager ( whose name I cannot recall, I am terrible with names) offered to cut the wood with a handsaw. He cut it in no time and was polite all the while assisting other customers waiting. He was the manager at the Wake Forest store previously and i am so glad he is at the West Raleigh location.

I'm an avid shopper at your Lowe's home store I'm there at least 3 times a week today I noticed…read morethat your parking lot has a Flock camera if this is something that Lowe's approved then I can no longer shop at your store I find these cameras to be an invasion of my privacy I'm very disappointed that Lowe's would allow one there properly I ended up going to Home Depot I didn't see any cameras there. I will post to all my friends. As a former military guy I value my 4th Amendment.