I came in to have my key fob replaced since my previous one broke from a long drop from the third floor onto the cement. The key itself still worked but the fob replacement was needed. The staff at Ace helped assist me with ensuring the new fob was programmed and working properly before I purchased it. The staff here are pleasant and professional. Job well done. Now no one can assume my vehicle predates key fob options. read more

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Great experience here and great customer service too, Ace is my go to for B&B charcoal

I've lived in the area for three years and never really noticed Ace Hardware over at Seaboard Station! I guess I sort of got used to big box HW stores like Home Depot and Lowes and pooh-poohed the thought of going to an old school place. But you know what? Ace Hardware is great! Especially for fix-it and decorating type items, they just don't have space for major construction project stuff. But Ace Hardware at Seaboard is plenty big inside and great service-wise. Garden items, paint, screws, nuts, key cutting, they got it all here. And every time I visit an employee checks to see if I need help, stat! It's not fancy, it's not big but it'll save you some miles if you need items for a home project, Prices are decent so you don't feel as if you're getting ripped off for the convenience of shopping in downtown Raleigh. So nice job Ace Hardware for being uber-handy and accessible. Your selection, service and prices make Ace Hardware a great choice if you don't want to do big-box hardware stores. And don't miss out their free popcorn at the door, bonus! read more

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Awful no customer service. They make you wait and then when they do get around to you they refuse to help you based on an arbitrary and asinine policy they made up out of thin air. The manager here is the absolute worst of all. This is why people don't like doing business here unless they have to. read more

So I don't come here often, mostly because it is neighbors with a bakery and well I just can't visit one without the other. I have a baked goods problem, but back to Ace. I agreed to fry a turkey for thanksgiving back in July. I forgot to order a fryer. Fast forward, it is the weekend before thanksgiving and everywhere is sold out. Finally, I find one at Ace. Yes! I ordered it online and picked it up really easily. The staff are super nice and it was waiting at customer service. I could have spend more time in the store as they were having a buy one get one for paint. My house could use a few coats. But my bakery problem. Seriously, a very nice store with great staff and they are always well stocked. read more

I always forget about this place! It's nice to have a smaller hardware store option as opposed to the bigger box stores over on Capital. Parking is easy and the store isn't huge and overwhelming. As soon as I walked in a friendly employee was there to help me. I needed copies of keys made and it was quick and easy. The price was super reasonable as well. Many shoppers were partaking in some of that free popcorn which is a plus as well. I will be back! read more

Why are employed helpers not wearing mask ? So they think, we as shoppers enjoy the mask? Seems to me this store has changed sooo much since last owners. This would be a direct reflection of the ace hardware at falls of neuse Same owners! Support your neighbors efforts and preventive Efforts during this COVID-19 ! It is not all about management! Horribly disappointed when customers take precautions and a store front apparently refuses Not another penny! I am a neighbor and since you opening $$$$$ spent to support your job Sad resident of Oakwood / Mordecai #seaboard ace#no mask #no social distancing read more

I'd love to write a booming review about this place, but it's a bit difficult when the customer service is lacking. Ace Hardware in Seaboard Station is JUST what downtown Raleigh needed! It's extremely convenient and they have ample parking. For a small store, they have just about everything you need- and they're competitively priced. Because their inventory is small, they don't offer multiple brands of the same product, but they have about one of everything. I went in for a concrete masonry caulking last Saturday afternoon. Though there were about 6 workers standing around goofing off, none of them offered to help me. I found the aisle I needed but couldn't locate the exact product I was looking for, so I searched for help. The first 2 guys couldn't find it either, so they called for another staff member. He walked up to the bin where it was at, but it was filled with many other incorrect products. He dug to the bottom of the bin & grabbed the product I was looking for and slung it back in the bin, then rolled his eyes at his colleagues (and me) and told them "Look a little harder next time". I'm not sure what his issue was, but he needed to fix it! Though I love the location, I must say that the customer service is lacking... I'll come here for my last minute needs but won't be making my routine hardware store trips at this Ace Hardware. read more

I'm a little torn. It is really convenient for me to get there. Everyone there is super friendly. It is never super crowded. There is free popcorn for crying out loud! But...... It took me two tries to get a key made correctly. I really didn't want to keep going back to get a new one. Especially on a rainy Sunday. It just simply didn't work in my front door. Finally I did get one that worked. And in addition to that, I tried to get my mailbox key duplicated and they said "sorry we don't have a key that size". I thought this was strange. I should have asked again every time I went back to get the first one fixed. It was a different person every time. But I didn't remember to ask again- I was too intent on getting the ONE key working. So, I guess I will come back out of sheer convenience and friendly service. But I really don't know if I would come here for keys again. read more

I don't say this often about hardware related shopping trips, but I stopped by here since it's close to my office and really enjoyed myself! I was immediately helped and the price was extremely affordable. I also really liked that they had all kinds of "vintage" sodas, and complementary pop corn - which is just a cute touch. read more

I always go to Lowe's and Home Depot and end up walking miles and miles. Ace Hardware at Seaboard Station has everything I need in a much smaller shop! Seriously--once I needed padded mailers and sharpies, and Ace had them! They even have ice cream by the checkout. So, if you're frustrated with some DIY project at home, grab a popsicle. Actually, just get one anyway. Popsicles make everything better. Oh, and as Ron said, make sure to get some free popcorn too! There are plenty of employees here to help you out. I got asked at least three times if I needed help finding anything. Ace might not have 50 shower heads to choose from, or a whole array or refrigerators---but, if you're like me, they have everything you need at reasonable prices. Air filters, nails/hooks, batteries, electric tape, and gardening supplies are all here! Go to Ace. read more

Such a fan of the Ace Hardware brand and stores, fortunately, the Seaboard Station Ace is not different. Ace is for almost all hardware needs but mainly for things like paint, light bulbs, garden needs, hubs goes for tools, etc. We would rather go to Ace rather than the big box stores and here is why: 1. When you walk in, you don't even have to look around for the aisle you need because there is ALWAYS a staff member asking you for what you are shopping for and they walk you to it and help you get what you need. 2. There is NEVER a wait at the front registers because staff will walk you to another register to check you out. 3. They have a popcorn machine and you can leave with a free bag.... FREE POPCORN!!!!! The only thing that sort of bumbs me out is that I really do not know what all they sell because it is uncomfortable to browse. The staff members are so on top of it that I feel awkward roaming around the store looking at things because they always ask what else you need. It's a shame that my negative is that they are attentive but a girl likes to browse sometimes. Love supporting my local Ace, especially since it is supporting the smaller business! read more

Great neighborhood hardware store! The location is convenient and the staff is highly knowledgeable and helpful. Stick to a big box store if you have a big job to do, but for most weekend home improvement projects, ACE is the place to go! read more

Always supported and appreciate Ace Hardware in Seaboard Station. The only reason for 1 star is due to an employee not wearing a mask. All the others were wearing masks. During this crazy time I would hope that wearing a mask would be enforced. Very uncomfortable. read more

Seaboard Ace has improved our quality of life in so many ways. Living in an 85 year old "fixer" house, with virtually no home improvement skills, we pretty much rely on Ace for all things home and yard. The staff are knowledgeable and always available and eager to help. (They seem to have more staff in this small store than in the entire Home Depot) They can find what you need, even if you don't know what it is called. They stock an incredible about of stuff in a small space, but if they don't have it on the shelf, a special order will get it there in a few days. We have signed up for their rewards program (the more you spend, the more you save!) and they don't send junk mail, only $5 off coupons. The merchandising is great - we have bought everything from deck stain, to wood chips for BBQ, HVAC vent covers, Benjamin Moore paint, a speciality door bolt, canning jars, and hundreds of other necessary odds and ends in here over the past year. The store is locally owned and involved in the community, so I feel good about spending money here. read more

Seaboard Ace is a great hardware store located in the city. It's nice stepping into a hardware store and being able to have a personal experience (unlike some of their larger counterparts). The staff is friendly and super-friendly. Not only that, they have a wonderful, little section for kitchen & canning supplies. They also offer to order any canning supplies that you need that they may not have in stock. It's some good, old-fashioned customer service! read more

This hardware store is tucked in behind Seaboard Station and is the definition of a "hidden gem". I'm not a big fan of HUGE hardware stores. I always have to walk considerable distances to get to the things I need. I'm my own handyman, but I don't take on huge projects so I don't need a huge store. This smaller location is perfect for what I need. That said, I'm normally looking for nuts/bolts/small tools, and the occasional duplicate key. As soon as I walked in, I was greeted and asked if I needed help finding anything. This store has great awareness of their customers! If you need a key made quick and fast and friendly service, this Ace location is perfect for you. read more

This Ace is definitely my place. The staff is INCREDIBLY knowledgeable about their store. There is always someone smiling at the door and asking to help. The checkout process has always been speedy. The showroom is always clean and tidy. Overall their customer service gets a huge A+. I love changing the color on my walls and always hit up the Benjamin Moore section here. I've used Seaboard Ace for extra keys, bird seed, plumbing parts, you name it. It's also been great to quickly pick up cleaning supplies when I don't want to bother with the grocery store or Target. Obviously the popcorn is awesome, but they also sell old fashioned sodas and candy that always get me at check out. Their prices may be a little more expensive than a big box home service store, but the hometown feel is worth the little extra from my wallet. And a big shout out to the bearded employee who can often be found whistling. You have brightened my day on many occasions. read more

I always have a great experience at this Ace Hardware. You can always expect good service and someone on the floor to attend to you when you enter an Ace Hardware, but at this particular location they take their service a step further. When you enter this location, you will be not only greeted and directed to what you're looking for-- they will take you there, help you find what you're looking for, and make sure you're satisfied with the result. Whenever I have keys copied here, they take my key for me at the door, copy it, let me shop, and bring the keys back to me. Exceptional service. Every time. The employees are super nice, too. The only negative thing I can say about this store is that they don't carry as many garden options because they are right next to a large plant and garden store (Logan Trading Co.) -- however, Logan Trading Co. has much shorter hours. I went in to the Seaboard Ace Hardware location once to find seeds for sunflowers. I was directed to the very small seed section and told they do not want to compete with Logan so they don't carry much garden stock. It was past 6 pm and Logan Trading Co. was already closed for the day, so I was not able to find what I was looking for (Mammoth Sunflower seeds.) Other Ace Hardware locations generally have larger gardening sections and I can generally find basics like that. Still, I can't complain too much -- this place, overall, totally rocks. read more

Best hardware staff ever. Their customer service is above and beyond. They always have a bin full of super cheep tools that deserves a look through. read more

I had a great experience at Ace shopping for the Big Green Egg grill. Michael was extremely knowledgeable and helpful. I wanted to surprise a friend with the grill as a gift that evening. Instead of just helping me pack the extremely heavy items in my car, Michael volunteered to immediately deliver everything himself. I accidentally left the charcoal at Ace and Michael went back to get it and then delivered it on his way home. That's the kind of memorable service that makes me a loyal customer. read more

The service is consistently good and the people are friendly. Bought a piece of glass on Saturday and had to hit the brakes on the way home to avoid a confused pedestrian. The new glass slide off the seat and cracked. Returned to Ace a few minutes later and they cut a new piece of glass at no charge. Thanks, guys, made my day. read more

Stopped by Seaboard Ace Hardware while visiting Raleigh. Beautiful store, great pricing, has everything you need and the staff is so knowledgeable, personable and helpful in advising on what you need for your projects, small and large. I highly recommend Seaboard Ace Hardware for not only your hardware needs but things for your home, holiday decorations and gifts. Plus the array of "old soda drinks" is so fun...and delicious! read more

Normally I wouldn't write a review for a hardware store, but tonight I went in to get a key made. I was greeted and a nice man asked if I needed help. I told him I was just getting a key and he took it and went back to the counter and got it for me. I went to check out and the cashier was also extraordinarily pleasant. My little trip that I was dreading turned into a completely pleasant experience. Thanks Ace for being so sweet. read more

This place is like the Cheer's of hardware stores. Everyone will know your name...well, maybe not your name but they will know precisely which isle every single thing in that store is on....and they'll tell you with a smile. I love supporting smaller stores like this as opposed to the giant Home Depot's, etc. They really have anything you need: air filters, cleaning supplies including the full range of Meyer's products, kitchen faucets, heck they even have greeting cards. They're also a retailer for Benjamin Moore paints! Whatever your buying needs are, stop in here first.....chances are they'll have it! AND - when you're done here, pop in to the wine shop next door. read more

My husband and I visited this store recently since we just moved to the downtown area. We tried for 25 minutes to get someone to help us and eventually just left. Need more knowledgeable/present employees. read more

Full of people who will stop you when you enter, ask you what you're looking for and be able to tell you which SHELF it's on. When you get there, someone else will magically appear and start informing you of the various options. Talk about quick shopping for household needs. You might pay marginally more than a big home improvement store, but the service more than outweighs this cost. Also, on one magical day, they had live chicks for sale. So cute. read more

I always have a wonderful experience here. They have a great selection and an extremely friendly and helpful staff. Thanks for everything! Plus, they are Shop Local Raleigh members:). read more

So sure, it's a smaller hardware store, they're not going to have every single thing you could possibly want, but what they do have is --bar none-- the BEST customer service I have ever experienced, from any business, anywhere, ever. You walk in the door and are courteously greeted, no sales person will ever ignore or hide from you. If they see you, they ask if you need help with anything and are happy to offer assistance if you need it. I can't recommend this place highly enough. read more

The store manager is exceptional and has been very helpful every time I am in the store. He worked with me to match a paint color and I am grateful for his assistance. I would also like to recognize Dane at check out who is always friendly and expedient. Thank you, Jennifer read more

While lacking the mind-numbing selection of a massive bog-box store like Lowe's or Home Depot, Ace Hardware is filled with the little things that are vital to any project or improvement task from dust masks to paint, unusually-sized screws to sheets of metal, and more - if you need a key cut right away or want a retro soda to cool off, Ace is the place! I've found the service in-store to be knowledgeable about the products they carry and helpful but not hover-y, though occasionally a cashier or two has given the impression that they'd rather close their hand in a door than deal with another customer that day (which may say more about customer attitudes!). Parking can sometimes be difficult and you've got to keep an eye out for Crossfitters running madly through the lot from time to time, but overall Ace offers a good level of convenience, competitive pricing, and selection for what's essentially the only hardware store in the downtown area. When I need that one little odd thing to complete a project, Ace is where I usually head first. read more

Absolutely fantastic service. Extremely rare to not have any staff ask how they can help, and you'll get good advice when they do. No comparison to the deserted wasteland of a big box hardware store. read more

I go here a lot often to buy one bolt, one tool, one screw, etc. They're always really nice and help me find exactly what I need even though its probably obvious I'm not going to be spending a lot of money. It feel like a neighborhood shop! read more